TQM Quality control Tools
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TQM Quality control Tools

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Aplicando los principios de Total Quality Management al Gobierno

Aplicando los principios de Total Quality Management al Gobierno

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    TQM Quality control Tools TQM Quality control Tools Presentation Transcript

    • Chapter 5_________________________________________________________________The QC tools
    • Learning Objectives • What are the QC Tools?1. • Which are the techniques used in QC problem2. solving? • How to use the QC tools?3. • How to use the QC tools as part of the QC 7-4 step formula?
    • Quality Control“ Q C c o n s i s t o fdeveloping, designing, producing, marketing andservicing products and services with optimumcost -effectiveness and usefulness whic hcustomers will purchase with satisfaction” Dr. Kaoru Ishikawa
    • “Base everything on the facts”
    • Using data (pg. 112) Collect data Process data Judge ACT
    • What are the QC Tools?Techniques used in QC activities fordiscovering problems, organizinginformation, generating ideas, analyzingcauses, taking action, effectingimprovements, and establishing control.
    • The 7 QC Tools• Cause and effect diagram
    • The 7 QC Tools• Cause and effect diagram• Pareto Diagrams
    • The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs
    • The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs• Check sheets
    • The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs• Check sheets• Histograms
    • The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs• Check sheets• Histograms• Scatter Diagrams
    • The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs• Check sheets• Histograms• Scatter Diagrams• Control Charts
    • Statistical Methods:• Estimation an test hypotheses.• Design of Experiments.• Correlation Analysis.• Regression Analysis.• Orthogonal polynomials.• Binomial probability paper.• Simple analytical methods.• Multivariate analysis techniques.• Optimization methods.
    • 7 New QC Tools:• Relation diagrams.• Systematic diagrams.• Matrix diagrams.• Affinity diagrams.• Arrow diagrams.• Process decision program chart.• Matrix data analysis.
    • Other QC Methods• Sampling techniques.• Sampling inspection.• Sensory inspection.• Reliability engineering.
    • Methods peripheral to QC:• IE techniques.• VE techniques.• OR techniques.• Idea-generating strategies.
    • Conditions• They should be easy to use.• They should be easy to understand.• They should be capable of being used by everyone together.
    • How to use the QC Tools: Step 1: Establish Objective Step 2: Select Tool Step 3: Collect data Step 4: Analyze data using QC tool Step 5: Consider results and derive conclusion Step 6: Act
    • QC 7-step formula & QC Tools• Step 1: Select the Topic Process charts Outline the process Matrix diagrams Decide on the topic
    • • Step 2: Understand the situation and set targets
    • • Step 3: Plan Activities• Step 4: Analyze Causes Summarize relationship between characteristics and causes
    • • Step 5: Consider and implement countermeasures
    • • Step 6: Check results• Step 7: Standardize and Establish Control