TQM Quality control Tools

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Aplicando los principios de Total Quality Management al Gobierno

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TQM Quality control Tools

  1. 1. Chapter 5_________________________________________________________________The QC tools
  2. 2. Learning Objectives • What are the QC Tools?1. • Which are the techniques used in QC problem2. solving? • How to use the QC tools?3. • How to use the QC tools as part of the QC 7-4 step formula?
  3. 3. Quality Control“ Q C c o n s i s t o fdeveloping, designing, producing, marketing andservicing products and services with optimumcost -effectiveness and usefulness whic hcustomers will purchase with satisfaction” Dr. Kaoru Ishikawa
  4. 4. “Base everything on the facts”
  5. 5. Using data (pg. 112) Collect data Process data Judge ACT
  6. 6. What are the QC Tools?Techniques used in QC activities fordiscovering problems, organizinginformation, generating ideas, analyzingcauses, taking action, effectingimprovements, and establishing control.
  7. 7. The 7 QC Tools• Cause and effect diagram
  8. 8. The 7 QC Tools• Cause and effect diagram• Pareto Diagrams
  9. 9. The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs
  10. 10. The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs• Check sheets
  11. 11. The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs• Check sheets• Histograms
  12. 12. The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs• Check sheets• Histograms• Scatter Diagrams
  13. 13. The 7 QC Tools• Cause and effect diagram• Pareto Diagrams• Graphs• Check sheets• Histograms• Scatter Diagrams• Control Charts
  14. 14. Statistical Methods:• Estimation an test hypotheses.• Design of Experiments.• Correlation Analysis.• Regression Analysis.• Orthogonal polynomials.• Binomial probability paper.• Simple analytical methods.• Multivariate analysis techniques.• Optimization methods.
  15. 15. 7 New QC Tools:• Relation diagrams.• Systematic diagrams.• Matrix diagrams.• Affinity diagrams.• Arrow diagrams.• Process decision program chart.• Matrix data analysis.
  16. 16. Other QC Methods• Sampling techniques.• Sampling inspection.• Sensory inspection.• Reliability engineering.
  17. 17. Methods peripheral to QC:• IE techniques.• VE techniques.• OR techniques.• Idea-generating strategies.
  18. 18. Conditions• They should be easy to use.• They should be easy to understand.• They should be capable of being used by everyone together.
  19. 19. How to use the QC Tools: Step 1: Establish Objective Step 2: Select Tool Step 3: Collect data Step 4: Analyze data using QC tool Step 5: Consider results and derive conclusion Step 6: Act
  20. 20. QC 7-step formula & QC Tools• Step 1: Select the Topic Process charts Outline the process Matrix diagrams Decide on the topic
  21. 21. • Step 2: Understand the situation and set targets
  22. 22. • Step 3: Plan Activities• Step 4: Analyze Causes Summarize relationship between characteristics and causes
  23. 23. • Step 5: Consider and implement countermeasures
  24. 24. • Step 6: Check results• Step 7: Standardize and Establish Control

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