Standards to Improve the Quality of Care - Marie Kehoe O'Sullivan, HIQA

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Marie Kehoe O'Sullivan, HIQA, looks at Standards to Improve the Quality of Care to patients in Ireland. This presentation was made at the Socrates National Conference, The Convention Centre, Dublin

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Standards to Improve the Quality of Care - Marie Kehoe O'Sullivan, HIQA

  1. 1. Standards to Improve the Quality ofCareSocrates ConferenceJune 8, 2013Marie Kehoe O’SullivanDirector of Safety and Quality Improvement
  2. 2. Directorates in HIQASafety and Quality ImprovementRegulationHealth InformationHealth Technology Assessment
  3. 3. FunctionsSetting Standards in health and social carePromoting capacity and capabilityDriving patient safety initiativesSupporting a culture of patient safetySharing the learning from the AuthorityDeveloping Guidance to Standards
  4. 4. Focus of today’s presentationPromoting capacity and capability – throughintensive training programme on QualityImprovement ScienceDriving patient safety initiatives – action learningcomponent of education – focus for 2013Medication ReconciliationDevelopment of Standards and Guidance
  5. 5. COMMUNICATIONSLEADERSHIPMULTI-DISCIPLINARY TEAM WORKINGBEHAVIOURSCULTURERELATIONSHIPS
  6. 6. Role of StandardsIt is a key driver in quality and safetyActs as an impetus to recognise good practice andaddress poor performanceDo NOT improve quality in and of themselvesResponsive RegulationEnsures that only fit providers/professionals areproviding services, care and supportShould be fair, proportionate, risk-based and objective
  7. 7. Regulatory Pyramid
  8. 8. Responsive Regulation
  9. 9. THE GOAL OF THEPROGRAMMEHigh Reliability Healthcare
  10. 10. Systems and processes are onlyas good as the people who workwithin them
  11. 11. SafetyQualityReliabilityCulture of LearningInformed
  12. 12. National Standards for Better SaferHealthcareQuality Dimensions:• Person-Centred Care and Support• Effective Care and Support• Safe Care and Support• Better Health and Well-being
  13. 13. National Standards for Better SaferHealthcareDelivering the Quality Dimensions –delivering improvements within the dimensionsdepends on capability and capacity in fourkey areas:• Leadership, Governance and Management• Workforce• Use of Resources• Use of Information
  14. 14. NationalStandardsfor SaferBetterHealthcare:Themes
  15. 15. WorkingTogether
  16. 16. Opportunities for Working Together – The HowRegular engagement and information sharingInvolvement and consultation on the development ofnew activitiesInforming required guidanceOpen door for discussions on improving quality andsafetyProvide education, awareness and training on QImethodologiesPromote national QI initiatives
  17. 17. Opportunities for Working Together – TheWhoClinical Engagement as a priorityLink with all professional collegesLink with unionsMeetings with CMO, CNO, Pharmacist, Ambulanceand allied health professionalsOngoing relationship with frontline staff and middlemanagement on Patient Safety and Quality initiatives
  18. 18. “Quality is never an accident. It is always theresult of high intention, sincere effort, intelligentdirection and skilful execution. It represents thewise choice of many alternatives. . . Quality also marks the search for an ideal afternecessity has been satisfied and mereusefulness achieved.”William A. Foster, 1917-1945

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