Social Transformation: Accelerating Industry at the Pace of Social

Social Transformation: Accelerating Industry at the Pace of Social Andrew McAfee, Author, Principal MIT Research Scientist Wendy Wloszek, President Industrial Mold Larry Housel, Head of IT Industrial Mold

The Problem“If only HP knew what HP knows, wewould be three times moreproductive.”- Lew Platt, former CEO of HP

The Intranet

The Intranet“…managers would say “I can never find anythingon the intranet”… I came to the conclusion thatcorporate intranet search was pretty muchpointless. Not enough people created linky contentso Google was out…”- Euan Semple, knowledge manager at the BBChttp://www.fastforwardblog.com/2007/01/08/survey-proves-90-of-managers-are-clueless/

The Intranet“…managers would say “I can never find anythingon the intranet”… I came to the conclusion thatcorporate intranet search was pretty muchpointless. Not enough people created linkycontent so Google was out…”- Euan Semple, knowledge manager at the BBChttp://www.fastforwardblog.com/2007/01/08/survey-proves-90-of-managers-are-clueless/

Content Management Systems

Content Management Systems“Most stuff was static documents stored in“knowledge coffins” …that relied too heavily onstructure, determined by someone else andwithout the benefit of context and lastly, with afew rare exceptions, once you found the documentit was likely to be badly written, barely relevantand out of date!”- Euan Semple, knowledge manager at the BBChttp://www.fastforwardblog.com/2007/01/08/survey-proves-90-of-managers-are-clueless/

Content Management Systems“Most stuff was static documents stored in“knowledge coffins” …that relied too heavily onstructure, determined by someone else andwithout the benefit of context and lastly, with afew rare exceptions, once you found thedocument it was likely to be badly written, barelyrelevant and out of date!”- Euan Semple, knowledge manager at the BBChttp://www.fastforwardblog.com/2007/01/08/survey-proves-90-of-managers-are-clueless/

What’s Different Now?

Simple

Social

Networked

Multimedia

Interactive

Frictionless

Mobile and Powerful

What’s the business value?

At the BBC“…what people really wanted was to find someonewho knew what they were talking about. Even ifthat… meant knowing which document to read, whyand where it was to be found… The result was thatwhen someone [asked] on our forums… they wereusually rewarded, and very quickly, with multipleanswers”- Euan Semple, knowledge manager at the BBChttp://www.fastforwardblog.com/2007/01/08/survey-proves-90-of-managers-are-clueless/

At the BBC“…what people really wanted was to find someonewho knew what they were talking about. Even if that…meant knowing which document to read, why andwhere it was to be found… The result was that whensomeone [asked] on our forums… they were usuallyrewarded, and very quickly, with multiple answers”- Euan Semple, knowledge manager at the BBChttp://www.fastforwardblog.com/2007/01/08/survey-proves-90-of-managers-are-clueless/

Explicit and Tacit Knowledge

Two Kinds of Knowledge“We know more than we can tell” – Michael Polanyi

From Tacit to Explicit Knowledge“…converting tacit knowledge… into an explicitconcept… involves… dialogue among members.A key… is to share one’s original experience –the fundamental source of tacit knowledge.”- I. Nonaka, “A Dynamic Theory of Organizational KnowledgeCreation” (1994)

Shared Experience and Dialogue

Results? % of MedianInternal Uses respondents improvement Access to Knowledge 68% 30% Access to Internal Experts 43% 35% Employee Satisfaction 35% 20% Increasing Innovation 25% 20%External Uses Increasing Customer Satisfaction 43% 20% Increasing Innovation 22% 20% Source: “How companies are benefiting from Web 2.0: McKinsey Global Survey Results”

®Building Better Together E2.0 at IMM

Who is IMM?

Dedication to People & Knowledge People Machines Building Better Together ® Knowledge Information 31

30-40 year oldsManufacturing’s Lost Generation People Apprentice Expertunconscious unconsciousincompetence competence tacit knowledge transfer Practicing Professional conscious incompetence conscious competence 32

Increasing Human Capital Knowledge

Information meets TechnologyInformation • Tablets have expanded IT to the shop floor - Information follows material at all times (core lean manufacturing concept)Shared production plans 34

Information

PeopleMachines ® Building Better Together Knowledge Information

Thank you• Q&A• For more information on Socialtext, please visit www.Socialtext.com• Recording will be available on Socialtext• How to reach us us: – Andrew McAfee- @amcafee http://andrewmcafee.org/blog// – Wendy Wloszek – wendyh@industrialmold.com – Larry Housel – @lawrenceh larryh@industrialmold.com – Sandra Ponce de Leon - @socialtext sandra.poncedeleon@socialtext.com

About Socialtext• First Enterprise Social Software Company founded in 2002• Communications & collaboration platform that helps your employees “In the Flow of Work”• Social Layer is our vision• Flexible Deployment options: Secure on-site or hosted appliance• Widely recognized as Visionary & Leader among key analysts

Social Transformation: Accelerating Industry at the Pace of Social

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