American Hospital Association Social Intranet & Collaboration Platform
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American Hospital Association Social Intranet & Collaboration Platform



Jack MacKay, the VP and CIO of the American Hospital Association, shared best practices on enterprise social networking, providing an overview of the AHA's social intranet built on Socialtext.

Jack MacKay, the VP and CIO of the American Hospital Association, shared best practices on enterprise social networking, providing an overview of the AHA's social intranet built on Socialtext.



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    American Hospital Association Social Intranet & Collaboration Platform American Hospital Association Social Intranet & Collaboration Platform Presentation Transcript

    • American Hospital Association
      Social Intranet & Collaboration
      Presented By
      Jack MacKay, VP/CIO
    • 2
      About The AHA
      American Hospital Association (AHA) is the National Organization that represents and serves all types of hospitals, health care networks, and their patients and communities
      • Represents 5,000 hospitals, health care systems, networks & providers of care
      • Represents 12 personal membership groups that comprises 40K+ members.
      • Ensures members' perspectives and needs are heard & addressed in national health policy development, legislative and regulatory debates, and judicial matters.
      • Is the voice of members in Washington, earning respect and attention from political, opinion leaders and the media.
      • Focus on federal relations, policy, and communications has resulted in a strong record of changing the thinking of Congress and the executive branch.
      • Brings value in the form of service and leadership to the hospital field to promote a higher performing health care delivery system.
      • Provides hospital leadership, professional development, performance improvement & excellence.
    • 3
      AHA’s Vision, Mission, Values
      A society of healthy communities, where all individuals reach their
      highest potential for health
      To advance the health of individuals and communities; the AHA leads, represents and serves hospitals, health systems and other related organizations that are accountable to the community and committed to health improvement
    • 4
      Who We Are? What We Do?
      Hospital Operations (AHA Solutions)
      Advancing the adoption of excellent practices/solutions
      Advocacy & Member Relations Policy leadership, federal relations, communications & resource Center
      Community Health (ACHI)
      Strengthening community health & delivery of community benefit
      Information & Media (Health Forum)
      Helping leaders to advance hospital strategy and performance
      R&D (HRET/HPOE)
      Transforming health care through research, education and dissemination
      Hospital Professionals (PMGs)
      Advancing professional development and capacity
      Enterprise Services
      Optimizing operational effectiveness & efficiency
      Information Technology
      Finance, HR, Admin
      Legal, Meetings, Travel
      Physician Leadership Initiative (PLI)
      Advancing excellence in patient care
      Trustees/Boards (CHG)
      Developing excellence & accountability in governance
      Diversity in Leadership (IFD)
      Expanding health care leadership opportunities for ethnically, culturally, and racially diverse individuals
      Nursing Leadership (AONE)
      Shaping health care delivery through innovative nursing leadership
    • 5
      Business Needs & Challenges
      • Improve & Increase Communication & Collaboration across the Organization
      • Provide New ways for a diverse group of AHA Business units & Employees with different Skills & Expertise to Interact, Communicate, Collaborate & Share information and ideas efficiently
      • Foster Innovation & Creativity across the organization to attain Performance Excellence & Process Improvements
      • Break-down Silos across business units and Tap collective intelligence to solve challenges
      • Facilitate Learning and Capture Knowledge on best practices, standards and methodologies
      • Discover People, Skills, Expertise and relevant Information quickly & easily
      • Manage&Collaborate on Projects & Initiatives effectively & efficiently
      • Provide a Central hub for Information Management, Aggregation & Delivery
    • 6
      Social Intranet & Collaboration
      Effective Communication + Collaboration +
      Interaction + Sharing Knowledge & Ideas
      Leads to
      Process Improvement, Process Excellence, Break Down Silos, Creativity & Innovation across the Organization
    • 7
      CIO Requirements
      • Software as a Service (SaaS) Preference
      • Minimal Interanl Technical Support
      • Vendor Core Competency – focused on Enterprise Social Networking
      • Secure – Behind our firewall
      • Proof-of-Concept – try before you buy
      • A Platform – not just Wiki, Blogs and Directory
      • Ability to integrate 3rd Party Applications – Active Directory, SSO, Content Management, Video, etc.
      • Easy to scale to end-users – minimal IT involvement for Departmental Workspaces
      • SharePoint, Team Site, Yammer, Jive, Higher Logic and iCohere
    • 8
      Social Architecture
    • 9
      Social Intranet - Features & Business Value
      Business Value
      • Discover colleagues and follow people who will be helpful to you
      • Accelerate and improvecommunication and collaboration among the people and teams you work with
      • Share ideas and solutions
      • Harness innovation and creativity
      • Create a hub of information, ideas and expertise on important topics
      • Get a rich picture of the people behind the work
      • Bridge across silos and start conversations with ease
      • Effectively tap thecollective intelligence of co-workers
      • Share quick updates with your team in a targeted way
      • Manage and collaborate on projects and initiatives
      • Single Sign-On to Enterprise Applications, IT Self-Service
      • Run queries against Enterprise Applications systems/data and collaborate on the results
      • Social Networking
      • Microblogging
      • Collaborative Groups
      • Distributed Spreadsheets
      • Dashboard
      • Wiki Workspaces
      • Collaborative Blogs
      • Desktop Application
      • Mobile Application
      • Application Connect
      • Single Sign-On
      • Intranet
      • Self-Service
    • 10
      Benefits & Process Improvements
      Next & New Generation Social Intranet, Collaboration platform & Information Hub
      • Improved Communication, Collaboration & Interaction between Management & Employees
      • Achieved Effective & Efficient way for Strategy Alignment & Business Unit Initiatives
      • Provided quick & easy access to AHA’s knowledge base, resources, information, updates & events
      • Achieved Effective & Efficient way for Project Management, Collaboration & Communication
      • Increased Awareness of IT Strategy, Services, Support, Projects & Initiatives
      • Improved Collaboration & Communication between Shared Services & Employees
      • Eliminated Email Communication on Projects, News & Updates & Alerts
      • Fostered Innovation & Creativity across the organization and generated a lot of ideas/solutions