Jack MacKay, the VP and CIO of the American Hospital Association, shared best practices on enterprise social networking, providing an overview of the AHA's social intranet built on Socialtext.
Jack MacKay, the VP and CIO of the American Hospital Association, shared best practices on enterprise social networking, providing an overview of the AHA's social intranet built on Socialtext.
American Hospital Association Social Intranet & Collaboration PlatformPresentation Transcript
American Hospital Association Social Intranet & Collaboration Presented By Jack MacKay, VP/CIO
2 About The AHA American Hospital Association (AHA) is the National Organization that represents and serves all types of hospitals, health care networks, and their patients and communities
Represents 5,000 hospitals, health care systems, networks & providers of care
Represents 12 personal membership groups that comprises 40K+ members.
Ensures members' perspectives and needs are heard & addressed in national health policy development, legislative and regulatory debates, and judicial matters.
Is the voice of members in Washington, earning respect and attention from political, opinion leaders and the media.
Focus on federal relations, policy, and communications has resulted in a strong record of changing the thinking of Congress and the executive branch.
Brings value in the form of service and leadership to the hospital field to promote a higher performing health care delivery system.
Provides hospital leadership, professional development, performance improvement & excellence.
3 AHA’s Vision, Mission, Values Vision A society of healthy communities, where all individuals reach their highest potential for health Mission To advance the health of individuals and communities; the AHA leads, represents and serves hospitals, health systems and other related organizations that are accountable to the community and committed to health improvement Values People…Integrity…Leadership…Diversity…Collaboration…Excellence…Innovation
4 Who We Are? What We Do? Hospital Operations (AHA Solutions) Advancing the adoption of excellent practices/solutions Advocacy & Member Relations Policy leadership, federal relations, communications & resource Center Community Health (ACHI) Strengthening community health & delivery of community benefit Information & Media (Health Forum) Helping leaders to advance hospital strategy and performance R&D (HRET/HPOE) Transforming health care through research, education and dissemination Hospital Professionals (PMGs) Advancing professional development and capacity Enterprise Services Optimizing operational effectiveness & efficiency Information Technology Finance, HR, Admin Legal, Meetings, Travel Physician Leadership Initiative (PLI) Advancing excellence in patient care Trustees/Boards (CHG) Developing excellence & accountability in governance Diversity in Leadership (IFD) Expanding health care leadership opportunities for ethnically, culturally, and racially diverse individuals Nursing Leadership (AONE) Shaping health care delivery through innovative nursing leadership
5 Business Needs & Challenges
Improve & Increase Communication & Collaboration across the Organization
Provide New ways for a diverse group of AHA Business units & Employees with different Skills & Expertise to Interact, Communicate, Collaborate & Share information and ideas efficiently
Foster Innovation & Creativity across the organization to attain Performance Excellence & Process Improvements
Break-down Silos across business units and Tap collective intelligence to solve challenges
Facilitate Learning and Capture Knowledge on best practices, standards and methodologies
Discover People, Skills, Expertise and relevant Information quickly & easily
Manage&Collaborate on Projects & Initiatives effectively & efficiently
Provide a Central hub for Information Management, Aggregation & Delivery
6 Solution Social Intranet & Collaboration Platform Effective Communication + Collaboration + Interaction + Sharing Knowledge & Ideas Leads to Process Improvement, Process Excellence, Break Down Silos, Creativity & Innovation across the Organization
7 CIO Requirements
Software as a Service (SaaS) Preference
Minimal Interanl Technical Support
Vendor Core Competency – focused on Enterprise Social Networking
Secure – Behind our firewall
Proof-of-Concept – try before you buy
A Platform – not just Wiki, Blogs and Directory
Ability to integrate 3rd Party Applications – Active Directory, SSO, Content Management, Video, etc.
Easy to scale to end-users – minimal IT involvement for Departmental Workspaces
SharePoint, Team Site, Yammer, Jive, Higher Logic and iCohere
8 Social Architecture
9 Social Intranet - Features & Business Value Business Value
Discover colleagues and follow people who will be helpful to you
Accelerate and improvecommunication and collaboration among the people and teams you work with
Share ideas and solutions
Harness innovation and creativity
Create a hub of information, ideas and expertise on important topics
Get a rich picture of the people behind the work
Bridge across silos and start conversations with ease
Effectively tap thecollective intelligence of co-workers
Share quick updates with your team in a targeted way
Manage and collaborate on projects and initiatives
Single Sign-On to Enterprise Applications, IT Self-Service
Run queries against Enterprise Applications systems/data and collaborate on the results
Features
Social Networking
Microblogging
Collaborative Groups
Distributed Spreadsheets
Dashboard
Wiki Workspaces
Collaborative Blogs
Desktop Application
Mobile Application
Application Connect
Single Sign-On
Intranet
Self-Service
10 Benefits & Process Improvements Next & New Generation Social Intranet, Collaboration platform & Information Hub
Improved Communication, Collaboration & Interaction between Management & Employees
Achieved Effective & Efficient way for Strategy Alignment & Business Unit Initiatives
Kayeer Van