CXMSUMMIT - Mike Lewis - Social Media Leadership
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CXMSUMMIT - Mike Lewis - Social Media Leadership

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2012 Trends in CXM & Social Media

2012 Trends in CXM & Social Media

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    CXMSUMMIT - Mike Lewis - Social Media Leadership CXMSUMMIT - Mike Lewis - Social Media Leadership Presentation Transcript

    • CXM las SUMMIT D alPRESENTED BY
    • #cxmsummit13 Gift cards will go to:
    • Customer ExperienceManagement
    • Trends in CXM &Social Media
    • Business Conferencing Solutions w w w. 8 0 0 r o l l c a l l . c o m
    • Organized bySponsored by
    • Our Forecastfor TRENDS in 2013
    • Customer Data & Loyalty
    • Social Media LeadGeneration
    • Social Media Customer Service
    • Social Media is notBUZZ METRICS
    • DATA IS THENEW OIL &OIL NEEDS AREFINERY
    • CustomerExperienceManagementis REAL &critical to success
    • BRANDCHATTER
    • Data Mining &Analysisshould guide
    • MarketOpportunities
    • Sales & LeadGeneration
    • Recruiting& HumanResources
    • ProductInnovation
    • Compliance& RiskManagement
    • CustomerService
    • ReputationManagement
    • 3THEMES FOR TODAY
    • Customer Data & Loyalty
    • Social Media LeadGeneration
    • Social Media Customer Service
    • CXMSUMMIT Take Away
    • InnovativePartners
    • EngageCustomers asIndividuals
    • Seek data thatcomplimentsyour strategy
    • ProvideMeasurableReturn
    • CocktailReception