CXMSUMMIT - Mike Lewis - Social Media Leadership
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CXMSUMMIT - Mike Lewis - Social Media Leadership

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2012 Trends in CXM & Social Media

2012 Trends in CXM & Social Media

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CXMSUMMIT - Mike Lewis - Social Media Leadership Presentation Transcript

  • 1. CXM las SUMMIT D alPRESENTED BY
  • 2. #cxmsummit13 Gift cards will go to:
  • 3. Customer ExperienceManagement
  • 4. Trends in CXM &Social Media
  • 5. Business Conferencing Solutions w w w. 8 0 0 r o l l c a l l . c o m
  • 6. Organized bySponsored by
  • 7. Our Forecastfor TRENDS in 2013
  • 8. Customer Data & Loyalty
  • 9. Social Media LeadGeneration
  • 10. Social Media Customer Service
  • 11. Social Media is notBUZZ METRICS
  • 12. DATA IS THENEW OIL &OIL NEEDS AREFINERY
  • 13. CustomerExperienceManagementis REAL &critical to success
  • 14. BRANDCHATTER
  • 15. Data Mining &Analysisshould guide
  • 16. MarketOpportunities
  • 17. Sales & LeadGeneration
  • 18. Recruiting& HumanResources
  • 19. ProductInnovation
  • 20. Compliance& RiskManagement
  • 21. CustomerService
  • 22. ReputationManagement
  • 23. 3THEMES FOR TODAY
  • 24. Customer Data & Loyalty
  • 25. Social Media LeadGeneration
  • 26. Social Media Customer Service
  • 27. CXMSUMMIT Take Away
  • 28. InnovativePartners
  • 29. EngageCustomers asIndividuals
  • 30. Seek data thatcomplimentsyour strategy
  • 31. ProvideMeasurableReturn
  • 32. CocktailReception