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Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
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Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton

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Transcript

  • 1. Social Business Forum 2011 Milan Vision to Reality: Scottish Water’s Innovation ChallengeGeorge PontonHead of Research and Innovation
  • 2. Outline•  Scottish Water Context•  Scottish Water Vision•  Innovation as a Social Process•  Our Journey So Far
  • 3. A Brief HistoryStatutory Body Formed in 2002Merger of 3 authorities£4bn of investment deliveredImproved Water QualityImproved Wastewater complianceReduced Operating CostsReduced Customer Charges
  • 4. Context•  4th largest water company in UK•  £1bn annual turnover•  5 million customers•  2.1 billion litres of water per day supplied•  1 billion litres of wastewater collected and treated•  47,000 km of water pipes•  50,000 km of sewer•  1,837 wastewater treatment works•  270 water treatment works
  • 5. Always serving Scotlandproviding high quality affordable waterprotecting and enhancing our environmentsupporting Scotland’s communities and economy
  • 6. We will recognise and support innovationWe will be innovative, seeking and developing new opportunities to drivevalue and improved serviceWe will be innovative in delivering our vision
  • 7. …How?
  • 8. How can we mange the flow of innovation?
  • 9. Out with the Old FreeFlow•  Employee-orientated suggestion scheme•  Across the entire business•  Formal method for submitting Ideas•  Evaluated by Senior Managers
  • 10. COLLECTIVE ACTION THAT WILL RESULT IN ! THE IMPLEMENTATION OF GREAT IDEAS
  • 11. Preparing to Launch• Get Resource in Place• Start Small• Organic Growth• Covert Communications• Enthusiasts
  • 12. Odd Behaviours• Destructive Criticism• Defensive Positions• Entrenched Positions
  • 13. Expanding the Network• Overt Communications• Internal Events – big & small• Branded Merchandise• Targeted Awareness Sessions• Supply Chain Members• Challenge Contests
  • 14. Current Focus• Licence to Innovate• Deliver the Benefits• Drive the Engagement
  • 15. The Future• Wider supply chain engagement• Wider business engagement• More Challenge Contests• Customer Engagement
  • 16. Conclusion• It’s more work than you think• Celebrate the early successes• Keep it Fresh• It’s worth it to drive engagement• Make sure you are prepared to deliver
  • 17. George PontonHead of Research and Innovationgeorge.ponton@scottishwater.co.uk

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