Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton

Social Business Forum 2011 Milan Vision to Reality: Scottish Water’s Innovation ChallengeGeorge PontonHead of Research and Innovation

Outline•  Scottish Water Context•  Scottish Water Vision•  Innovation as a Social Process•  Our Journey So Far

A Brief HistoryStatutory Body Formed in 2002Merger of 3 authorities£4bn of investment deliveredImproved Water QualityImproved Wastewater complianceReduced Operating CostsReduced Customer Charges

Context•  4th largest water company in UK•  £1bn annual turnover•  5 million customers•  2.1 billion litres of water per day supplied•  1 billion litres of wastewater collected and treated•  47,000 km of water pipes•  50,000 km of sewer•  1,837 wastewater treatment works•  270 water treatment works

Always serving Scotlandproviding high quality affordable waterprotecting and enhancing our environmentsupporting Scotland’s communities and economy

We will recognise and support innovationWe will be innovative, seeking and developing new opportunities to drivevalue and improved serviceWe will be innovative in delivering our vision

…How?

How can we mange the flow of innovation?

Out with the Old FreeFlow•  Employee-orientated suggestion scheme•  Across the entire business•  Formal method for submitting Ideas•  Evaluated by Senior Managers

COLLECTIVE ACTION THAT WILL RESULT IN ! THE IMPLEMENTATION OF GREAT IDEAS

Preparing to Launch• Get Resource in Place• Start Small• Organic Growth• Covert Communications• Enthusiasts

Odd Behaviours• Destructive Criticism• Defensive Positions• Entrenched Positions

Expanding the Network• Overt Communications• Internal Events – big & small• Branded Merchandise• Targeted Awareness Sessions• Supply Chain Members• Challenge Contests

Current Focus• Licence to Innovate• Deliver the Benefits• Drive the Engagement

The Future• Wider supply chain engagement• Wider business engagement• More Challenge Contests• Customer Engagement

Conclusion• It’s more work than you think• Celebrate the early successes• Keep it Fresh• It’s worth it to drive engagement• Make sure you are prepared to deliver

George PontonHead of Research and Innovationgeorge.ponton@scottishwater.co.uk

Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton

by SocialBizForum on Jun 10, 2011

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Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton — Presentation Transcript