`Sameer Patel, Group Vice President & GM,Enterprise Social Software, SAP@sameerpatelRethinking work:The next chapter in so...
42.4%Growth rate ofsocial softwareIDC Market Analysis Worldwide Enterprise Social Software 2012-2016 ForecastYou’ve heard ...
Designed to seamlessly connectyour employees, your customers,your partners….like never beforeEnterprise 2.0Social Business...
But let’s get real.It’s not really working…..
77% of employeesnever use their enterprise social networkand only 3%use it once each dayForrester Research, 2012The resear...
IDC Market Analysis Worldwide Enterprise Social Software 2012-2016 ForecastAnd Executives don’t get thesenebulous metricsp...
© 2013 SAP AG. All rights reserved. 7BecauseSocial in the enterprise is happeningon Marsand businesson VenusWhy is this?
While we work here….PeopleProcessApplications DataContent
Social Collaboration happens in a vacuum, today.
THE BIG OPPORTUNITY
$1.3 TrillionAnnual value that can be unlocked bysocial technologiesMcKinsey Global Institute 2012It’s not Big. Its really...
Increase RevenueDecrease CostMitigate RiskContinuouslyDelight and SatisfyCustomersImprove TalentPerformanceOptimize theDem...
But almost allbusiness activities haveunstructured gaps to fill.Transactional systems are excellent atrepeatable processes...
95%Is the increase in profits byboosting customerretention by 5%Manage customer recordsand interactions andanalyze trends....
Build strong customercommunities to delightcustomers and loweracquisition costs.Manage customer recordsand interactions an...
Talent PerformanceTalent Management ButQuickly ramp upemployees to shortentime to productivity.$135,000 per yearAverage co...
Talent PerformanceThat’s closing the loopTalent Management Talent NetworksManage goals andlearning objectives.Leverage kno...
Financial Performance & Risk MitigationExecute Order to Cash,Identify Risk, ManageCompliance.Financial Management88%Of CFO...
Financial Performance & Risk MitigationThat’s closing the loopExecute Order to Cash,Identify Risk, ManageCompliance.Financ...
Supply Chain PerformanceSupply ChainManagementButExecute Procure to Payefficiently.42%Need more cost reductionby increased...
Supply Chain PerformanceThat’s closing the loopSupply ChainManagementBusiness NetworksExecute Procure to Payefficiently.Ga...
PeopleApplica-tionsContentProcessesDataCustomersPartnersEmployeeNetworksCRMHCMSupply ChainERPDocumentsVideosLead to CloseO...
… is practical: It leverages your existing investments and feeds yourexisting KPIs to drive revenue, reduce costs, and mit...
© 2013 SAP AG. All rights reserved. 24Sameer Patel @sameerpatelsap.com/jamThank You
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Rethinking Work: the Next Chapter in Social Collaboration - Sameer Patel

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Rethinking Work: the Next Chapter in Social Collaboration - Sameer Patel (SAP), Keynote speaker @Social Business Forum 2013

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  • Because we forgot about the business in the social business.
  • Flowtown/Spoken communications http://blog.spoken.com/2010/10/cost-of-acquiring-a-new-customer-6-to-7-times-more-than-keeping-exisiting.html
  • Source: Aberdeen Supplier networks v2.0, April 2012, Constantine G. Limberakis
  • Transcript of "Rethinking Work: the Next Chapter in Social Collaboration - Sameer Patel"

    1. 1. `Sameer Patel, Group Vice President & GM,Enterprise Social Software, SAP@sameerpatelRethinking work:The next chapter in socialcollaboration
    2. 2. 42.4%Growth rate ofsocial softwareIDC Market Analysis Worldwide Enterprise Social Software 2012-2016 ForecastYou’ve heard all that statistics…Social, for Business is BIG4.5BRevenue growthby 2016
    3. 3. Designed to seamlessly connectyour employees, your customers,your partners….like never beforeEnterprise 2.0Social BusinessSocial Enterprise
    4. 4. But let’s get real.It’s not really working…..
    5. 5. 77% of employeesnever use their enterprise social networkand only 3%use it once each dayForrester Research, 2012The research is now here:Adoption never came.
    6. 6. IDC Market Analysis Worldwide Enterprise Social Software 2012-2016 ForecastAnd Executives don’t get thesenebulous metricsproductivitysharingcollaborationcommentsengagementconnectionstransparency“Where’s theBusiness in SocialBusiness?”
    7. 7. © 2013 SAP AG. All rights reserved. 7BecauseSocial in the enterprise is happeningon Marsand businesson VenusWhy is this?
    8. 8. While we work here….PeopleProcessApplications DataContent
    9. 9. Social Collaboration happens in a vacuum, today.
    10. 10. THE BIG OPPORTUNITY
    11. 11. $1.3 TrillionAnnual value that can be unlocked bysocial technologiesMcKinsey Global Institute 2012It’s not Big. Its really, really BIG
    12. 12. Increase RevenueDecrease CostMitigate RiskContinuouslyDelight and SatisfyCustomersImprove TalentPerformanceOptimize theDemand andSupply ChainMake Data DrivenDecisions at everylevelHere’s your reality
    13. 13. But almost allbusiness activities haveunstructured gaps to fill.Transactional systems are excellent atrepeatable processesThe Transformational Opportunity from Social Collaborationwill come from closing Business Loops
    14. 14. 95%Is the increase in profits byboosting customerretention by 5%Manage customer recordsand interactions andanalyze trends.Customer PerformanceTraditional CRM ButFlowtown/Spoken communications : http://ow.ly/jgMb8
    15. 15. Build strong customercommunities to delightcustomers and loweracquisition costs.Manage customer recordsand interactions andanalyze trends.Customer PerformanceCustomer NetworksTraditional CRMThat’s closing the loop
    16. 16. Talent PerformanceTalent Management ButQuickly ramp upemployees to shortentime to productivity.$135,000 per yearAverage cost to onboardand support a salesperson.Source: Forrester Research – Sales Enablement Forum
    17. 17. Talent PerformanceThat’s closing the loopTalent Management Talent NetworksManage goals andlearning objectives.Leverage knowledge as astrategic asset.
    18. 18. Financial Performance & Risk MitigationExecute Order to Cash,Identify Risk, ManageCompliance.Financial Management88%Of CFOs believe morestreamlining of financialprocesses is needed to increasecompany performance.But
    19. 19. Financial Performance & Risk MitigationThat’s closing the loopExecute Order to Cash,Identify Risk, ManageCompliance.Financial ManagementManage exceptions anddrive decisions.Performance Networks
    20. 20. Supply Chain PerformanceSupply ChainManagementButExecute Procure to Payefficiently.42%Need more cost reductionby increased efficiencies incommunications andtransactions.Source: Aberdeen Supplier networks v2.0, April 2012, Constantine G. Limberakis
    21. 21. Supply Chain PerformanceThat’s closing the loopSupply ChainManagementBusiness NetworksExecute Procure to Payefficiently.Galvanize your supplychains to becomestrategic partners.
    22. 22. PeopleApplica-tionsContentProcessesDataCustomersPartnersEmployeeNetworksCRMHCMSupply ChainERPDocumentsVideosLead to CloseOrder to CashSocial Media DataInternal DataThe Next Chapter: Social collaboration needs to surface atthe point of decision making, action and business execution.To accelerate real business performance.
    23. 23. … is practical: It leverages your existing investments and feeds yourexisting KPIs to drive revenue, reduce costs, and mitigate risk… is available: Comes integrated, today.… is achievable: You already have most of the ingredients:applications, processes, data, contentThis version of Social Collaboration….The Future of Work is here. Start Now.
    24. 24. © 2013 SAP AG. All rights reserved. 24Sameer Patel @sameerpatelsap.com/jamThank You

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