Emily Yellin
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Emily Yellin

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Emily Yellin Emily Yellin Presentation Transcript

  • www.emilyyellin.com
  • Starbucks Ad -- Sue
  • Starbucks Customer -- Nick
  • • You’re Stupid• I’m not going to help you• I don’t care• Shut up• You are lying
  • • You were told to be at the airport at least 90 minutes before departure (You’re Stupid)• I can’t do that (I’m not going to help you)• This is not JetBlue’s fault (I don’t care)• Sir, if you’ll just let me talk (Shut Up)• You clicked on the fare rules when you booked your flight on the internet (You Are Lying)