Local and Global Responses to Disaster: #eqnz and the Christchurch Earthquake

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Paper presented by Axel Bruns and Jean Burgess at the 2011 Association of Internet Researchers conference, Seattle, 11-13 Oct. 2011.

Paper presented by Axel Bruns and Jean Burgess at the 2011 Association of Internet Researchers conference, Seattle, 11-13 Oct. 2011.

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  • 1. Local and Global Responses to Disaster: #eqnz and the Christchurch Earthquake
    Assoc. Prof. Axel Bruns, Dr. Jean BurgessARC Centre of Excellence for Creative Industries and InnovationQueensland University of TechnologyBrisbane, Australia
    a.bruns@qut.edu.au / je.burgess@qut.edu.au
    http://mappingonlinepublics.net/
  • 2. (NZ Herald)
  • 3. (NZ Herald)
  • 4. (NZ Herald)
  • 5. Twitter and the Christchurch Earthquake: #eqnz
    22/2 23 24 25 26 27 28 1/3 2 3 4 5 6 7
  • 6. #eqnz: @replies Received (Including Manual Retweets)
    mainstream news
    authorities
    utilities
  • 7. Twitter and the Christchurch Earthquake: Tweet Types
  • 8. Twitter and the Christchurch Earthquake: Tweet Types
  • 9. #eqnzManual Retweets and @replies
    Changing @reply patterns with the move from rescue to recovery:
  • 10. #eqnz: Themes
  • 11. #eqnz: Themes
  • 12. Twitter and the Christchurch Earthquake
    Towards better strategies for social media in disasters:
    February 2011 earthquake building on lessons learnt in September 2010
    #eqnz and key Twitter accounts already established
    Several key accounts sharing the load and dividing responsibilities
    More experienced use of Twitter by residents and authorities
    Clear shift in attention after the immediate rescue phase:
    Marked differences in list of most @replied/retweeted accounts
    Some tracking of current problems / issues / fears may be possible
    Decline in overall tweet volume / diversification of #hashtags?
  • 13. Background: Researching Twitter
    #hashtag studies:
    Selected #hashtags captured from the Twitter API using yourTwapperkeeper
    Data processing using custom-made tools – keyword and network analysis
    Statistic and network visualisations – including dynamic visualisations
    Broader research:
    #hashtags are limited – much additional activity outside #hashtags
    How do #hashtags emerge, how do users encounter and choose them?
    How much does Twitter use during crises differ from everyday usage?
    Mapping Online Publics:
    ARC Discovery project, 2010-12: Assoc. Prof. Axel Bruns and Dr. Jean Burgess
    Methodology and outcomes: http://mappingonlinepublics.net/
    Further projects on social media and crisis communication under development
  • 14. Twitter and the Japanese Tsunami: Beyond the #Hashtag
  • 15. Hashtags: A Comparison
  • 16. http://mappingonlinepublics.net/
    @snurb_dot_info
    @jeanburgess
    @_StephenH
    @DrTNitins
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