Elastic Integration for ServiceNow


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SnapLogic shows users how to get more out of ServiceNow at SNUG (ServiceNow User Group). By making ITSM agile with a SaaS-centric approach, ServiceNow also presents an opportunity for organizations to reassess their entire ITSM ecosystem.

To learn more, visit: http://www.snaplogic.com/.

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Elastic Integration for ServiceNow

  1. 1. BYOD SaaS Cloud Infrastructure Traditional desktop support Packaged application support Infrastructure support
  2. 2. 3
  3. 3. N + 1 where N = # of nodes = 8 connections Custom Code/Legacy: Point-to- Point SnapLogic: Hub-N-Spoke N (N-1) / 2 where N = # of nodes 8 (8-1) / 2 = 28 connections
  4. 4. 5 Hybrid Architecture • Execute integration pipelines (workflows) in cloud, on-premise or both Secure Operations • Securely orchestrate business processes that traverse cloud & ground assets
  5. 5.   
  6. 6.       SnapLogic accelerates ServiceNow implementations/expansion when companies need to:
  7. 7.  Hire Procurement
  8. 8. 1200 restaurants and 90,000 employees with 40% annual turnover Business Problems • Restaurant employee hiring/termination occur with little warning • Need to make hiring offer in morning and begin working in afternoon • On-boarding processes vary by position, promotion, location • Regulatory changes drive rapid provisioning modifications Alternative Approaches • Existing Enterprise Bus integration too complex, rigid • Custom coding would have taken too long, inflexible
  9. 9. Architecture LMS Pipeline Ultipro Exchange Pipeline AD Pipeline Travel Leader Pipeline Expense wire Pipeline Comp Card Pipeline Call appropriate destination pipelines Queue the event, save details to DB , Set destination flags Look at event type Database, All Employees latest data, event Queue, Logs, Business rules
  10. 10. They complete provisioning a new employee within 10 minutes of being hired ie. entered into their HR application • Delivered integration in identified time frames and exceeded SLAs • Now makes integration changes with analyst level skills • Has established a foundation for new applications and integrations • Tracks batch update status from central management console • Reduced TCO by 4:1 from prior hand coded integration Future: • Simplify integration of Financials, Centralized Inventory, Portion Management, Social Media, Analytics
  11. 11.  Trouble Ticket Trouble Ticket Monitoring
  12. 12. A cruise line with 15 ships around the world, needed to improve corporate performance and lower its IT costs with ServiceNow Business Problems • Had multiple isolated data silos with on-premise applications • JIRA was the engineering trouble ticketing/incident manager • Cruise ships are “off-line” when at sea Each ship tracks on-board incidents using JIRA • Needed bi-directional integration between JIRA and ServiceNow • Needed to reduce costs and improve service by replacing on-shore JIRA seats with ServiceNow • Tickets have to be batch updated when ships arrive in and stay in port Alternative Approaches • Custom coding by customer personnel or off-shoring development
  13. 13. Has bi-directional integration and is able to more quickly identify and fix problems while ships are en-route and in port • SnapLogic used for transparent bi-directional incident creation, update and closure • Able to track and update in real-time status from central management console • Delivered integrations ahead of deadlines • Has a standardized cloud architecture for additional integrations to Jira, ServiceNow, Oracle, SAP, Microsoft and other corporate applications Future: • Parent company is in process to replicate this architecture to all operating companies
  14. 14. IT Risk manages security information for companies assets (computers, mobile devices etc.) all over the globe Business Problems • IT Risk manages 400,000 PC’s and 1,000’s of edge devices around the globe • Equipment status log files updated as often as every minute • Risk management processes evolve rapidly • Needed to rapidly integrate multiple data sources into a multi-process risk assessment and management process • Endpoints included • Splunk for log file ingestion and alert creation • ServiceNow for incident creation/management/CMDB • Airwatch for mobile asset management Alternative Approaches • Custom coding by personnel • Individual scripts/custom code from each vendor
  15. 15. Splunk Indexers Splunk Cloud Secure Searching Splunk Forwarders Internal Network Search Head Data Integration Log Files Trouble Ticketing/ CMDB and EnrichmentCommercial Cloud Splunk Forwarders
  16. 16. Estimated SnapLogic at 4x more productive than custom coding • SnapLogic used for near real-time batch and bi-directional updates • Agile delivery to accelerate time-to-value • Standardized architecture for master data connectivity • Reduced operational maintenance and increased reliability and security through central management of integrations • Elastic scaling for future volume and velocity Future: • Looking to extend integration processes into separate cloud and on- prem for increased agility, manageability • Target applications include Qualys, Veracode, Mozy, ScanSafe, Zscaler and SkyHigh
  17. 17.    Business Results Achieved
  18. 18. • Deployment Flexibility • Superior Drag-N-Drop Experience • Rich Set of Pre-Built Integrations • Rapid Time-to-Value Why SnapLogic?
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