“Do not call it a robot, call it a companion”;Social and Ethical reflections on Companion Robotics   5th Companion Robotic...
Ethical Model• Model provides insight in potential ethical issues in AAL   • Based on      • Ethical Principles      • Pot...
Ethical model         On each levelCompanionAble Project: FP7 Grant Agreement Nr. 216487
ExampleLevel: UserEthical principle: Autonomy might be diminishedRisk: Control/dependencyQuestions:Will people‟s autonomy ...
Scenarios                           CompanionAbleShort impression of scenarios in movie:EU FP7 Project CompanionAble - Con...
Scenarios MobiservShort impression of scenarios in movie:EU FP7 Project Mobiserv Conceptshttp://www.youtube.com/watch?v=yO...
PrivacyNeed for social situation awareness, assessment and differentiation    –   Selective and appropriate reacting, prom...
Privacy“He cannot go to the bedroom? Well…. I                           “Many people have quite some keysthink that if he ...
How to address people?Pay attention to system‟s:          “Some encouraging expressions (like:                            ...
Control                                                 “the system reduces my fear and“I don‟t know                      ...
Building up trustConsultation, cooperation with professional carers builds trust   (pharmacy, physiotherapist, gerontologi...
When Companion?Effect of embodiment                                                                            “Stop using...
Companion?• Movie of compilation interesting parts  during trials            CompanionAble Project: FP7 Grant Agreement Nr...
Thank you for your attention     Any Questions?      CompanionAble Project: FP7 Grant Agreement Nr. 216487
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Social and Ethical reflections on Companion Robotics

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Presentation at the 5th CRI workshop on companion robotics by Claire Huijnen from Smart Homes on ethics in social robotics.

Brussels, March 8th, 2011

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Social and Ethical reflections on Companion Robotics

  1. 1. “Do not call it a robot, call it a companion”;Social and Ethical reflections on Companion Robotics 5th Companion Robotics Institute (CRI) Workshop , 8th March 2011 AAL User-Centred Comopanion Robotics Experimentoria, Supporting Socio-ethically Intelligent Assistive Technologies Adoption Claire Huijnen, Smart Homes c.huijnen@smart-homes.nl CompanionAble Project: FP7 Grant Agreement Nr. 216487
  2. 2. Ethical Model• Model provides insight in potential ethical issues in AAL • Based on • Ethical Principles • Potential Risks that impede on these Ethical Principles • Risks are results from SWAMI project (6th Framework Programme) • Goal: to identify and analyse the social, economic, legal, technological and ethical issues related to AmI environments • Different levels• Apply Ethical Model• Include ethical safeguards during development phase CompanionAble Project: FP7 Grant Agreement Nr. 216487
  3. 3. Ethical model On each levelCompanionAble Project: FP7 Grant Agreement Nr. 216487
  4. 4. ExampleLevel: UserEthical principle: Autonomy might be diminishedRisk: Control/dependencyQuestions:Will people‟s autonomy be diminished when the robot gives medicine remindersfor them?Will people rely on the robot on the long term? Like “Oh if I forget the medicine,it is no problem because the robot will tell me, so I do not have to think thatmuch”.Can the robot make questions before reminding? For example, “there issomething important you have to do today at this time: do you remember what itis?” CompanionAble Project: FP7 Grant Agreement Nr. 216487
  5. 5. Scenarios CompanionAbleShort impression of scenarios in movie:EU FP7 Project CompanionAble - Conceptshttp://www.youtube.com/watch?v=MkT1rIMkIf8 CompanionAble Project: FP7 Grant Agreement Nr. 216487
  6. 6. Scenarios MobiservShort impression of scenarios in movie:EU FP7 Project Mobiserv Conceptshttp://www.youtube.com/watch?v=yOnJdiMhLIk CompanionAble Project: FP7 Grant Agreement Nr. 216487
  7. 7. PrivacyNeed for social situation awareness, assessment and differentiation – Selective and appropriate reacting, prompting and reminding – Neutral signalling optionNeed for controlling degrees of systems‟ alertness / presence – Need for differentiation („not now‟ versus „red alert‟) “The toilet and the bathroomNeed for profiling and personal adaptation are places where things go wrong quite often, so the system should be able toNeed for transparency (understand behaviour, state, goal) offer help here. I would not bother about privacy here.” “The robot should only be used for the things you want it to do. When you have a handicap, you would need help everywhere. This could be anywhere, so I would not say that he cannot go somewhere very easily. The system has to be able to do its job.” CompanionAble Project: FP7 Grant Agreement Nr. 216487
  8. 8. Privacy“He cannot go to the bedroom? Well…. I “Many people have quite some keysthink that if he can go to the kitchen, and spread around to for instance 6 or 7has functions that people would also people in the neighborhood, for theiraccept in the bedroom and bathroom, safety. But all these people can justthen people also want support there.” enter their home, so what is privacy?”Trade-offs “It is not a bad thing that someone from outside can Need to be contextualised have a look around in your Differ in time, place, purpose, condition, home, as long as it is used social setting for assistance” “When you get dependent, privacy gets less relevant, you want high quality care” CompanionAble Project: FP7 Grant Agreement Nr. 216487
  9. 9. How to address people?Pay attention to system‟s: “Some encouraging expressions (like: „Fantastisch‟) are exaggerated and • Embodied interaction inappropriate, “I am not a child” “I do not need any pats on my back” • “Voice” and dialogue “the voice goes down, • “Mood” or “Vibe” does not sound happy” • Tone of voice “In Friesland you would need a local dialect, • Reminding or stimulating style otherwise people would not understand the robot, • Degree of pro-activeness / initiative plus the robot would not understand the people” • “Character” of the system • Level of surprise / predictability “the wording “I detected an emergency is terrible!” Is this what you say to ordinary people? CompanionAble Project: FP7 Grant Agreement Nr. 216487
  10. 10. Control “the system reduces my fear and“I don‟t know anxiety and makes me feel morewhat I am confident; it gives me the feeling that itdoing.” would look after you and your health”Support versus stimulating own activitySmart dialogue to trigger / stimulate people“Do you want the robot to follow you all daylong or not. It is like a cell phone; do youalways have it turned on or not. This is ““If I have a problem Isomething you decide for yourself.” will turn off and that‟s it” CompanionAble Project: FP7 Grant Agreement Nr. 216487
  11. 11. Building up trustConsultation, cooperation with professional carers builds trust (pharmacy, physiotherapist, gerontologists, ergo therapist)Understanding and expectation management (stereotypes)Intelligent dialogue “For specific nutrition or people withRecognition of appropriate support certain restrictions, it would be good when a professional enters thePositive reinforcements and encounters reminders and diets. The informal carer can update the professional” “This can not be “Who will do the combination of the more distant” medicines and the filling of the bags? “And he only gives the The pharmacy?” right dose of medicine? This cannot go wrong”?“Can I trust that the right dose of “But these are medical data, so theymedicine is given? No mistakes are should be very precise. I would not trustpossible?” it, and therefore assign less value to it.” CompanionAble Project: FP7 Grant Agreement Nr. 216487
  12. 12. When Companion?Effect of embodiment “Stop using theAdditional dimension (pressure, challenge, motivation) word “robot‟, call it a companion”Truly knows people‟s preferences, when/how to react, what / how to present “Good and safe that the robot keeps an eyeGuiding and suggesting support on you. If you choose to have a robot, you have to open to this. Some things you willKeep an eye on you allow, but some others you do not want to do or learn anymore at a certain age”Need for personas of companion system “People will probably find out a (reserved <> retiring <> entertaining <> invitational <> pro- name for the robot, less distant, active , … ) less technical, sounds better, short names, easy to remember.”“But seen as a robot it is too cold, too hard for “If it becomes a buddy then I want tome. When I came here I thought it was a device use it definitely, but if it‟s a robot, thenthat carried out tasks, but a buddy is better.” no.” CompanionAble Project: FP7 Grant Agreement Nr. 216487
  13. 13. Companion?• Movie of compilation interesting parts during trials CompanionAble Project: FP7 Grant Agreement Nr. 216487
  14. 14. Thank you for your attention Any Questions? CompanionAble Project: FP7 Grant Agreement Nr. 216487

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