Smarsh Mobile Archiving: The Trouble with Text Messaging

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For the fourth consecutive year, Smarsh surveyed individuals in financial services with direct compliance supervison responsibilities. The report summarizes challenges including more electronic communications tools at work and difficulty to meet compliance obligations.

To mearn more about our archiving solution for financial services, visit our website: http://www.smarsh.com/broker-dealer-compliance.

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Smarsh Mobile Archiving: The Trouble with Text Messaging

  1. 1. THE TROUBLE WITH TEXT MESSAGING
  2. 2. 2014 ELECTRONIC COMMUNICATIONS COMPLIANCE SURVEY  Responses fielded from January–February 2014  31-question online survey  283 respondents  Topics included: • Confidence in compliance policies and enforcement • Polices and use of different communication types • Policies and use of different communications devices • Examination incidence and expectations • Supervision and archiving practices • Confidence in message supervision For the fourth consecutive year, Smarsh surveyed individuals in financial services with direct compliance supervision responsibilities. Download the full report at: www.smarsh.com/2014compliancesurvey
  3. 3. Firms allow nearly twice as many different electronic messaging platforms today as they did in 2011 and a compliance gap remains for systems for retention and supervision. MORE ELECTRONIC COMMUNICATIONS TOOLS AT WORK…
  4. 4. Failure to meet electronic messaging compliance obligations was the No. 1 source of FINRA fines in 2013. * Sutherland FINRA Focus
  5. 5. THE ELEPHANT IN THE ROOM
  6. 6. percent of firms issue at least one type of smartphone or tablet to employees
  7. 7. TEXT MESSAGING POLICY LAGS Despite the clear interest and widespread availability of text messaging, it is not receiving the same level of attention from compliance departments as email or social media.
  8. 8. More than 2/3 of the firms that allow text messaging do not have a solution in place for retention and oversight! MIND THE GAP
  9. 9. Lack of supervision/retention leads to low confidence in text/SMS messaging compliance AS A RESULT, CONFIDENCE LAGS
  10. 10. There is even lower confidence in iMessage supervision. THE iPHONE PROBLEM
  11. 11. POLICY-TRAINING-ENFORCEMENT CONSIDERATIONS • Gather your stakeholders • Corporate Issued vs BYOD • Which devices, which networks? • Which messaging apps? • The comprehensive approach to messaging compliance
  12. 12. THE TECHNOLOGY SOLUTION
  13. 13. With the Smarsh Archiving Platform text, SMS and iMessages are captured from virtually every device. MOBILE ARCHIVING FROM SMARSH
  14. 14. • App Capture • Network Capture • iTunes Capture • BES Capture FLEXIBLE CAPTURE OPTIONS
  15. 15. CAPTURE SETUP & PROVISIONING • Which method of capture can be customized to suit your company’s mobile devices and networks. • Whichever method is leveraged, the install is simple for the end user. • We have a solution for most devices and mobile networks. • Regardless of capture, it flows into our integrated Smarsh Archiving Platform.
  16. 16. EMAIL I IM I SOCIAL I MOBILE I WEB I VOICE Enable a unified compliance and e-discovery workflow across your content types, including social media, email, instant messaging, mobile messaging and web content. ARCHIVING PLATFORMTHE
  17. 17. SEARCH E-discovery, Monitoring & Supervision REVIEW Workflow, Queues POLICIES Automated Policy Engine, Retention Policies CASES / EXPORTS Persistent & Sharable Results, Exports REPORTS/ANALYTICS Dashboards, Analytics ADMIN Identities, Groups, Permissions, Roles BUILT FOR COMPLIANCE & E-DISCOVERY
  18. 18. Q&A If you’d like more information about mobile archiving from Smarsh, please visit: http://www.smarsh.com/mobile-archiving-solutions Or email us at advantage@smarsh.com

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