IT trends in no-man's-land between business and IT (NGI The Hague, Jan 2013)

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  • While ITIL V3 and V3 2011 give us a broader view than IT infrastructure/operations….. The predominant thinking and use is at the operational level.Business also tends to focus on the “daily operational” and the delivery of the daily grind that is the business.Can we use the parallel universes the close the GAP in the relationship???/If both sides (supply and demand) suffer from this myopic vision….

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  • 1. 24 January 2013, The Hague Trends in No Mans Land between business and IT, and other exotic places Mark Smalley, IT Paradigmologist @marksmalley & mark.smalley@aslbislfoundation.org1 1
  • 2. 13 April 20102 2
  • 3. Workshop: Challenges in Application Management ● Speed of business change ● Complexity of hybrid application landscapes ● Relationship between business and IT ● Immature demand management Evaluation ● Plus: interactive workshop ● Minus: too many slides3 3
  • 4. Oslo Bratislava Kuala Lumpur CopenhagenStockholm London Singapore MalmöMinneapolis / St Paul Bangkok Gold Coast Dallas 4
  • 5. Line of everything Charles Handy5 Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45) 5
  • 6. Happiness is U-shaped Prof A. Oswald EUR 43 44 USA 45 496 Source: www.nber.org/papers/w12935.pdf 6
  • 7. IT Paradigmologist Smalley.IT Happiness (%) Paradigmologist7 7
  • 8. IT paradigmology8 8
  • 9. Big IT picture User Demand IT Org Org Consumption Info Supply Syst9 Source: http://aslbislfoundation.org/en/bisl/publications/whitepapers 9
  • 10. Grand Tour of IT Marriage guidance Occupy IT & Genetically business modified IT responsibilities I my app & Reboot & my app me replace If then maybe10 10
  • 11. There are no passengers on spaceship Ngi. We are all crew. Inspired by Marshal McLuhanPhoto: Red Bull Stratos 11
  • 12. Topic 1 Marriage guidance12 12
  • 13. What do IT people think about business people? ● Don‟t know what they want ● Are always changing their minds ● Make unreasonable demands ● Won‟t take responsibility for decisions ● Don‟t use the system properly ● Can‟t think strategically ● Blame us for everything ● Don‟t trust us ● Don‟t understand us13 13
  • 14. What do business people think about IT people?  How important do you believe IT is to the future of your business? – 94% - EXCEEDINGLY Dr. Robina Chatham  How highly do you rate your own IT function? – 46% - NOT VERY HIGHLY – 32% - THEY ARE OK AT THE TECHNICAL STUFF  Is your most senior IT person considered to be a member of the "inner sanctum"? – 98% - NO14 Source: www.chatham.uk.com/s/writing/it-on-board 14
  • 15. Source: http://aslbislfoundation.org/ 15 en/bisl/publications/whitepapers (IT is from Flatland, Business is from Spaceland) Business IT These guys are wierd15
  • 16. World-wide survey ABC of ICT with 3800 respondents Paul Wilkinson @gamingpaul “No under- standing of business impact and priority”16 Source: www.gamingworks.nl, „Attitude, Behavior & Culture‟ 16
  • 17. Renew the relationship Charles Araujo @charlesaraujo “Living your life in their life”Source: www.thequantumageofit.com17 17
  • 18. Topic 1 – DISCUSSION CSF/CFF Marriage guidance Is IT aligned with business? Profitable relationship between business and IT18 18
  • 19. Topic 2 Occupy IT19 Source: http://aslbislfoundation.org/en/bisl/publications/whitepapers 19
  • 20. The rise and fallof the IT empire 20
  • 21. Prague spring 21
  • 22. Arab spring 22
  • 23. Occupy Wall Street 23
  • 24. Occupy IT 24
  • 25. IT spring 25
  • 26. Nuclear disarmament 26
  • 27. SLA disarmamentSource: http://coreitsm.blogspot.nl/2012/12/ban-sla.html 27
  • 28. Service chartersSource: www.deakin.edu.au/its/docs/cs-charter.pdf 28
  • 29. IT Spring- the aftermath 29
  • 30. Big IT picture User Demand IT Org Org Consumption Info Supply Syst30 30
  • 31. Demand Consumption Info Supply Syst31 31
  • 32. Bus. Info. Mgmt Business incl. IT Demand Mgmt IT Supply IT Strategy Business Strategy Information Application Service Strategy Strategy Strategy BiSL ASL ITIL IT Projects & Releases Business Application Service Functionality Projects Maintenance Design & Management & Renewal Transition BiSL ASL ITIL IT Operations Business Usage Application Service Operations Management Support Operation32 IT Services 32
  • 33. Business Information Management33 33
  • 34. Business responsibilities ● Determine which information the IT responsibilities business needs and which part will ● Provide be automated appropriate ● Delegate the automated part to functionality the IT department and/or external ● Run service providers ………………….……… information ● Organize the non-automated part systems ● Ensure the quality of information ● Support users ● Ensure effective and efficient ● Advise about usage of information (systems) the above34 34
  • 35. IT takes two to tango35 35
  • 36. BIM is often the weakest link Gartner EIM modelSource: Capgemini IM Survey 2011-2012 36
  • 37. BiSL, the Business Information Services Library Shows how to • Ensure that the business gets the information that it needs • Acquire and manage IT services effectively and efficiently, from a demand (business) perspective Process framework, best practices, training & qualification (APMG) program, priSM accreditation, ITIL Complimentary Qualification, publications with37 guidance, knowledge network 37
  • 38. BiSL framework Organize Direct information information management strategy Manage information management Support Change users functionality38 38
  • 39. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor- Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management Transition management39 Use management cluster Functionality management cluster 39
  • 40. BiSL = demand-side guidance40 40
  • 41. BiSL & ITIL www.aslbislfoundation.org (white papers) or www.best-management-practice.com ITIL & BiSL“ Because ITIL is guidance for IT service providers and BiSL is guidance for the business, BiSL and ITIL can be regarded as complementary frameworks”41 41
  • 42. BiSL & ITIL Demand Supply Define I-organization strategy Service strategy Strategy mgmt for IT services Strategic info. partner mgmt Service portfolio mgmt Strategic user relationship mgmt Financial mgmt for IT services Demand mgmt Strategic supplier mgmt Business relationship mgmt Information coordination Establish technological developments Service design Design coordination Establish information chain dev. Serv.cat.mgmt / Serv.level mgmt Establish business process dev. Availability mgmt / Capacity mgmt IT service continuity mgmt Information portfolio mgmt Info.security mgmt / Supplier mgmt Information lifecycle mgmt Contract mgmt Continual Demand mgmt service Financial mgmt improvement 7-step improv.plan Planning and resource mgmt Transition mgmt Service transition Prepare transition Trans.plan.& supp. / Change mgmt Service asset and configuration mgmt Review and testing Release and deployment mgmt Design non-automated info. syst. Service validation and testing Change evaluation / Knowledge mgmt Specify information requirements Change mgmt Service operation Operational supplier mgmt Event mgmt Incident mgmt Business data mgmt Request fulfilment End user support Problem mgmt42 Access mgmt 42
  • 43. Topic 2 – DISCUSSION CSF/CFF Occupy IT Is the business in charge? BIM responsibilties43 Source: http://aslbislfoundation.org/en/bisl/publications/whitepapers 43
  • 44. Topic 3 I  my app and my app  me44 44
  • 45. Killer applications Rick Mans @rickmansSource: http://aslbislfoundation.org/en/bisl/publications/whitepapers (IT Spring) 45
  • 46. Topic 3 - DISCUSSION CSF/CFF I  my app and my app  me What’s the ‘ROI’ in IT? Effective / efficient use of IT46 46
  • 47. Topic 4 If then maybe47 47
  • 48. We were warned … “Computing‟s core challenge is how not to make a mess of it … … so we had better learn how not to introduce the complexity in the first place” Source: E.W.Dijkstra Archive: The next fifty years (EWD 1243,1996)48 www.cs.utexas.edu/users/EWD 48
  • 49. … but didn’t actSystems are too complicated to be understood in exact termsComplex adaptive systems with emergent behaviourAxiomatic first-order predicate logic is no longer sufficientProbabilistic approaches need to be developed„Resilient is the new reliable„Source: http://smalleysoneliners.blogspot.nl/2012/07/dinner-with-betz-and-sussna.html @CharlesTBetz@marksmalley @jeffsussna @jeffsussna 49 @markburgess_osl
  • 50. Topic 4 – DISCUSSION CSF/CFF If then maybe Are our IS’s ‘manageable’? Quality of information systems50 50
  • 51. Topic 5 Reboot & replace51 51
  • 52. Technology commoditizes 52
  • 53. Reboot & replace Repair & restore53 53
  • 54. Topic 5 – DISCUSSION CSF/CFF Reboot & replace Are IT services & service good? Quality of IT supply54 54
  • 55. Topic 6 Genetically modified IT55 Source: http://aslbislfoundation.org/en/bisl/publications/whitepapers (Reinvent) 55
  • 56. IT Manager: caught between a rock and a hard place56 56
  • 57. Move up or move out 57
  • 58. CompetencesSURVIVAL SUCCESS● External orientation ● Customer experience● Purchasing ● Anticipation /● Product management pro-activeness● Coordination ● Business domain knowledge● Integration ● Business empathy● Architecture 58
  • 59. Topic 6 – DISCUSSION CSF/CFF Genetically modified IT Are IT depts ‘future-ready’? Positioning & capabilities59 Source: http://aslbislfoundation.org/en/bisl/publications/whitepapers (Reinvent) 59
  • 60. Photo: Red Bull Stratos 60 60
  • 61. Grand Tour of IT Marriage guidance Occupy IT & Genetically business modified IT responsibilities I my app & Reboot & my app me replace If then maybe61 61
  • 62. Grand Tour of IT Q&A / C&I / Takeaways? Marriage guidance Occupy IT & Genetically business modified IT responsibilities I my app & Reboot & my app me replace If then maybe62 62
  • 63. People who liked this presentation also liked… White papers & publications (www.aslbislfoundation.org): ● IT Spring ● Reinvent IT Service Management ● Information Management & my Demand-Supply Fetish ● IT is from Flatland, Business is from Spaceland ● BiSL Management Guide ● BiSL, A Framework for Business Information Management … and even more stuff on Smalley.IT mark.smalley@aslbislfoundation.org & @marksmalley63 63
  • 64. Please connect and keep in touch!mark.smalley@aslbislfoundation.orgwww.linkedin.com/in/marksmalley marksmalley @ Twitter Smalley.IT www.aslbislfoundation.org Free downloads Newsletter 64