IT Spring (Symfoni Forum Amsterdam, Sept 2013)

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IT Spring (Symfoni Forum Amsterdam, Sept 2013)

  1. 1. 1 IT Spring - How Business People are taking Control of the Information Revolution Amsterdam, 11 September 2013 Mark Smalley, IT Paradigmologist @marksmalley & mark.smalley@aslbislfoundation.org
  2. 2. 2 2 Happiness(%) Paradigmologist IT Paradigmologist Smalley.IT
  3. 3. 3 Oslo Stockholm Minneapolis / St Paul Bratislava London Bangkok Kuala Lumpur Singapore Gold Coast Copenhagen Malmö Dallas
  4. 4. 4 Norway
  5. 5. 5 Norway
  6. 6. 6 Engelsk: Awesome Norsk: Ærefrykt inspirerende Like over gjennomsnittet muligens Engelsk-Norsk
  7. 7. 7 Engelsk: Success Svensk: Tur olycka Engelsk: Freezing cold Svensk: Vackert väder Engelsk-Svensk
  8. 8. 8 1. Avoid small talk about private matters 2. Be quiet and don‟t interrupt 3. Be rational rather than emotional 4. Think twice before you speak 5. Utter only your most firm beliefs, and only when there is a considered intention 6. What you say will be remembered for ages 7. If you say something stupid or „wrong‟ it will be proof of your stupidity and general incompetence and can be used against you in future encounters When in Norway…
  9. 9. 9 1. Du skal ikke tro at du er noe 2. Du skal ikke tro at du er like så meget som oss 3. Du skal ikke tro du er klokere enn oss 4. Du skal ikke innbille deg du er bedre enn oss 5. Du skal ikke tro du vet mere enn oss 6. Du skal ikke tro du er mere enn oss 7. Du skal ikke tro at du duger til noe 8. Du skal ikke le av oss 9. Du skal ikke tro at noen bryr seg om deg 10.Du skal ikke tro at du kan lære oss noe …respektere Janteloven
  10. 10. 10
  11. 11. 11
  12. 12. 12 Norwegian silence
  13. 13. 13 IT Paradigmologist at work What can you actually change?
  14. 14. 14 IT Paradigmologist at work
  15. 15. 15 IT Org User Org Demand SupplyUse Info Syst
  16. 16. 16 IT Org IT Dept User Org Demand SupplyUse Info Syst IT Prov
  17. 17. 17 IT Org IT Dept User Org Demand SupplyUse Info Syst Appl Infra ITSM IT Prov Appl Infra ITSM
  18. 18. 18 IT Org User Org Demand SupplyUse Info Syst
  19. 19. 19 IT Org User Org Demand SupplyUse Info Syst RelationshipAlignment
  20. 20. 20
  21. 21. 21 YouTube – TheMrTubeX “Japanese Precision - Walk it out!”
  22. 22. 22 User Org Demand SupplyUse Info syst IT Org RelationshipAlignment Mis- alignment
  23. 23. 23 23 What do your business people think about your IT people? What do your IT people think about your business people?
  24. 24. 24
  25. 25. 25 Who needs more help in your organization: business or IT?
  26. 26. 26 “IT doesn‟t understand the business,but the business‟ understanding of IT is even worse” Prof. Jerry Luftman
  27. 27. 27
  28. 28. 28
  29. 29. 29
  30. 30. 30 30 Progress
  31. 31. 31 User Org Demand SupplyUse Info Syst Supply IT Prov IT Org C&C A&A IT Dept
  32. 32. 32 IT afd User Org Demand SupplyUse Info Syst Supply IT Prov IT Dept C&C A&A
  33. 33. 33 User Org IT Dept IT Prov C&C
  34. 34. 34 IT afd User Org IT Prov IT Dept
  35. 35. 35
  36. 36. 36 IT Promiscuity
  37. 37. 37 Is your IT department being invaded by service snatchers?
  38. 38. 38 SpringIT
  39. 39. 39
  40. 40. 40
  41. 41. 41
  42. 42. 42 Smalley is Revolting
  43. 43. 43
  44. 44. 44
  45. 45. 45
  46. 46. 46
  47. 47. 47
  48. 48. 48 Data Apps Devices Are your business departments struggling with I&T?
  49. 49. 49itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM Demand-Supply-Use
  50. 50. 50 IT Org Assessment User Org Demand SupplyUse Info Syst
  51. 51. 51 IT Org User Org Demand SupplyUse Info Syst Innovation
  52. 52. 52 IT Org User Org Demand SupplyUse Info Syst Speed Innovation
  53. 53. 53 IT Org User Org Demand SupplyUse Info Syst Quality Speed Innovation
  54. 54. 54 IT Org User Org Demand SupplyUse Info Syst Quality Speed Innovation
  55. 55. 55 IT Org User Org Demand SupplyUse Info Syst Use Quality Speed Innovation
  56. 56. 56 IT Org User Org Demand SupplyUse Info Syst Use Quality Speed Innovation Value realization
  57. 57. 57 IT Org User Org Demand SupplyUse Info Syst Use Needs Quality Speed Innovation Value realization
  58. 58. 58 IT Org User Org Demand SupplyUse Info Syst Use Needs Quality Speed Relationship Innovation Value realization
  59. 59. 59itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM Demand & Use = Information Management
  60. 60. 60 IT Org User Org Demand SupplyUse Info Syst Division of Responsibilities
  61. 61. 61 IT Org Supply IT Responsibilities Guidance Info Syst
  62. 62. 62 User Org Demand Use Business Responsibilities Info Syst
  63. 63. 63 63 ● Determine which information the business needs and which part will be automated ● Delegate the automated part to the IT department and/or external service providers ● Organize the non-automated part ● Ensure the quality of information ● Ensure effective and efficient usage of information (systems) Business Responsibilities
  64. 64. 64 64 ● Determine which information the business needs and which part will be automated ● Delegate the automated part to the IT department and/or external service providers ● Organize the non-automated part ● Ensure the quality of information ● Ensure effective and efficient usage of information (systems) ● Provide appropriate functionality ● Run information systems ● Support users ● Advise about the above IT responsibilities Business Responsibilities ………………….………
  65. 65. 65 User Org Demand Use Business Responsibilities Info Syst Needs Relationship Value realization
  66. 66. 66itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM How valuable is the business’ asset ‘information’ for: o Survival? o Success? Questions for the business (1 of 3) How valuable?
  67. 67. 67itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM How effectively and efficiently does the business: o Specify their information needs? o Delegate the automated part to IT? o Organize the non-automated part? o Use information & technology? Questions for the business (2 of 3)
  68. 68. 68itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM How effectively and efficiently does the business: o Specify their information needs? o Delegate the automated part to IT? o Organize the non-automated part? o Realize value from information & technology? Questions for the business (2 of 3) How well?
  69. 69. 69itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM Can the board demonstrate (governance) that they are managing information as a business asset? Questions for the business (3 of 3) Well, can they?
  70. 70. 70
  71. 71. 71 3,6% work time wasted due to poor user training = 9.2 Billion EUR (NL) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Misinterpretation  costly decisions IT budget spent on wrong solutions/services Delayed business projects Missed opportunities  competitive disadvantage Governance and compliance issues
  72. 72. 72 Information Management “The means by which an organization efficiently plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that information is identified and exploited to the fullest extent.” Queensland Government Information Management Policy Definitions, December 2009, version 1.0.1 “A corporate responsibility that needs to be addressed and followed from the most senior levels of management to the front line worker. Organizations must be held and must hold their employees accountable to […] manage […] information appropriately and responsibly.” Association for Information and Image Management (AIIM) What is Information Management?
  73. 73. 73 Information Management “The means by which an organization efficiently plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that information is identified and exploited to the fullest extent.” Queensland Government Information Management Policy Definitions, December 2009, version 1.0.1 “A corporate responsibility that needs to be addressed and followed from the most senior levels of management to the front line worker. Organizations must be held and must hold their employees accountable to […] manage […] information appropriately and responsibly.” Association for Information and Image Management (AIIM) What is Information Management? ResponsibilityValue Technology
  74. 74. 74 IT Org User Org Info Syst Demand SupplyUse Information Management
  75. 75. 75 Info Syst Demand SupplyUse
  76. 76. 76 Business Strategy Business Projects Business Operations Information Strategy Functionality Management Usage Management IT Strategy IT Projects & Releases IT Operations Application Strategy Service Strategy Application Maintenance & Renewal Service Design & Transition Application Support Service Operation IT Services IT SupplyBusiness BiSL ASL ITIL BiSL ASL ITIL Bus. Info. Mgmt incl. IT Demand Mgmt
  77. 77. 77 Information Strategy Functionality Management Usage Management BiSL BiSL
  78. 78. 78itSMF Singapore 2013 Annual Conference - Value of ITSM BiSL® Direct information strategy Change functionality Support users Govern information Management Manage information management
  79. 79. 79itSMF Singapore 2013 Annual Conference - Value of ITSM BiSL® Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy Information strategy cluster Establish technological developments
  80. 80. 80itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM Process model Implementation guidance Examples (‘best practices’)
  81. 81. 81
  82. 82. 82 Norwegian silence
  83. 83. 83 Self- reflection
  84. 84. 84 Reinvent yourself
  85. 85. 85 Reinvent yourself
  86. 86. 86 Reinvent yourself
  87. 87. 87 87 Happiness(%) Paradigmologist Smalley.IT IT Paradigmologist
  88. 88. 88 88 Paradigmologist Smalley.IT Manager‟s perspective
  89. 89. 89 89 Happiness(%) Paradigmologist Smalley.IT Happiness
  90. 90. 90 90 Happiness is U-shaped EUR 43 44 USA 45 49 Source: www.nber.org/papers/w12935.pdf Prof A. Oswald
  91. 91. 91 Dalai Lama… Meaning of life, I consider the happiness and usefulness, is the purpose of our life, meaning of our life. The very existence of our life, is surely not for trouble, not for suffering.
  92. 92. 92 92 Happiness & usefulness YouTube RSA Drive
  93. 93. 93itSMF Singapore 2013 Annual Conference - Value of ITSM
  94. 94. 94 “There‟s value beyond business value” YouTube TFT13 Mark Kawasaki
  95. 95. 95 95 Line of everything Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45) Charles Handy
  96. 96. 96 96 Happiness(%) Paradigmologist Smalley.IT Reinvent yourself
  97. 97. 97 “As I now move - graciously I hope - toward the door marked Exit, it occurs to me that the only thing I ever really liked to do was go to the movies” Point to Point Navigation Gore Vidal American author, playwright, essayist, screenwriter, and liberal political activist
  98. 98. 98 Gore Vidal American author, playwright, essayist, screenwriter, and liberal political activist “Never miss a chance to have sex or appear on television”
  99. 99. 99 Chris Dancy @ServiceSphere www.apmg-international.tv Data Exhaust Cartographer “Things will improve. They might just improve without you.”
  100. 100. 100 IT Spring - How Business People are taking Control of the Information Revolution Amsterdam, 11 September 2013 Mark Smalley, IT Paradigmologist @marksmalley & mark.smalley@aslbislfoundation.org

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