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Presentation to SCORE on Web2.0 for Businesses

Presentation to SCORE on Web2.0 for Businesses

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  • 1. Web 2.0 for Business Presented by Rhonda Kleiman Economic Development Manager Stephanie Zimmerman Training Coordinator and
  • 2. Today’s presentation
    • What is Web 2.0?
    • What are some of the most relevant implementations of Web 2.0 technology for business?
    • Examples of each technology
  • 3.
    • Web 2.0 is an attitude, not a technology.
    • -Ian Davis
  • 4. Rich user interface (not!)
  • 5. Rich user interface
  • 6. Rich user interface The software tries to figure out what I want
  • 7. Show me the Web2.0!
  • 8. WOW!
  • 9. Web 2.0
    • Includes but is not limited to:
      • Blogs
      • Wikis
      • RSS / Newsreaders
      • Social Bookmarking & Tags
      • Podcasts
      • Video Blogs / Video Sharing
      • Social Networking Sites (Facebook / MySpace)
      • Twitter
  • 10. Blogs
    • Short for “web log”
    • An easy to use online publishing tool
    • Lists content in reverse date order
    • A great way to engage company staff (internal blog) & customers (external blog) in conversation
      • Interactive when comments enabled
  • 11. Blog Software
    • Can be locally or remotely hosted
  • 12. Blogs - Internal
    • Alerts
    • Projects
    • Departmental
    • News
    • Brainstorming
    • Customers
    • Personal
    • CEO
    The Corporate Blogging Book by Debbie Weil, Portfolio, c. 2006
  • 13. IBM Internal Blogs http://www.ibm.com/developerworks/blogs/page/jasnell?entry=blogging_ibm Monday May 16, 2005 IBM today is publishing an announcement on its Intranet site encouraging all 320,000+ employees world wide to consider engaging actively in the practice of "blogging"
  • 14. IBM’s Main Blog Page http://www.ibm.com/blogs/zz/en/
  • 15. Blogs - External
    • Communicate with customers
    • Develop ongoing relationships with your customers
    • Generate traffic to your website
    • Public relations/marketing vehicle
    • Thought leadership
    • E-commerce
    • Customer evangelists
    • Viral marketing
  • 16. Directory of small business blogs http://www.blogged.com/directory/business/small-business
  • 17. Small business blogs on Bloglines http://www.bloglines.com
  • 18. Fortune 500 company blogs http://www.socialtext.net/bizblogs/index.cgi
  • 19. Sun blog guidelines page http://www.sun.com/aboutsun/media/blogs/policy.html
  • 20. Starbuck’s Idea Blog-Internal and External http://mystarbucksidea.force.com/home/home.jsp
  • 21. Local artist blog http://andysmithartist.blogspot.com/
  • 22. Kodak blog http://1000words.kodak.com/
  • 23. Dell blog http://direct2dell.com
  • 24. Domaine547 blog & social network http://domaine547.com/
  • 25. Wikis
    • A Hawaiian word meaning “quick”
    • A collaborative web space that anyone* can edit
    • A useful tool for sharing knowledge or engaging users
    • Brainstorming for new products and services
    • Centralize corporate data
    • Searchable – becomes a Knowledgebase
    • Stop all that email!
    • Stop the attachments!
  • 26. Wiki Software
    • Can be locally or remotely hosted
    PhpWiki – what Wikipedia uses Produces Deki Wiki
  • 27. Wikipedia http://en.wikipedia.org/wiki/Main_Page
  • 28. HP Small & Medium Business Printing Wiki http://expressioncentersmb.wetpaint.com/?t=anon
  • 29. Library System of Lancaster County Internal Wiki
  • 30. RSS
    • Short for R eally S imple S yndication
    • Content from Web Sites published as “feeds”
      • Don’t check multiple Web Sites each day
      • Subscribe to the “feeds”
    • An effective tool for keeping up on news and trends
    • Great way to find out what people are saying about your business
  • 31. RSS Icons
    • Think orange…
    • But not always…
  • 32. Newsreaders
    • Need to use Newsreader with RSS feeds
      • Aka RSS Reader, Feed Reader or Aggregator
    • Acts like a customizable newspaper
      • Pull content from a variety of sources into one place
  • 33. RSS Examples http://www.bloglines.com Jerimiah Owyang of Forrester Research
  • 34. RSS Examples – Entrepreneur.com http://www.entrepreneur.com/feeds/index.html
  • 35. RSS Examples – McKinsey Quarterly http://www.mckinseyquarterly.com/rss
  • 36. Podcasts
    • 2005 word of the year
      • Combines the word “iPod” with “broadcast”
    • An audio file that is available through RSS
      • Audio on demand (mp3 popular format)
      • Usually have option to play file without subscribing
    • Play back on computer or portable media players
    http://en.wikipedia.org/wiki/Podcast
  • 37. Business uses for podcasts
    • Medium for news, entertainment and sports broadcasts
    • New venue for advertisers, primarily as a sponsorship vehicle
    • B-to-B podcasts connect a company to its customers
  • 38. Podcatching Software
  • 39. Podcast Directories
  • 40. Small Business Administration Podcasts http://www.sba.gov/tools/audiovideo/Podcasts/index.html
  • 41. Dixie Products MommyCast Podcast http://www.makeitadixieday.com/mommy.asp
  • 42. Podcasts available through Business & Company Resource Center database
  • 43. Business & Company Resource Center
  • 44. Video Blogs
    • Sometimes shortened to vlog
    • A blog whose medium is video
    • Use RSS for syndication
    • Subscribe with aggregator
    • Fastest growing communication channel on the Web
    http://en.wikipedia.org/wiki/Video_blog
  • 45. Video Hosting Services
  • 46. Video Advertising
    • Cheap and easy to produce
    • Unlike banner ads, can use evocative music or comic timing to convey message
    • Ads featuring videos garner much higher click-through rates than ads with text or graphics, according to Double-Click
    • 19 % of Internet users watch videos online every day, according to Pew’s Internet & American Life Project.
    • - Get Ready for Your Close-Up, Inc. Magazine, Feb. 2008
  • 47. Toyota Corolla Advertising on YouTube http://www.youtube.com/results?search_query=toyota+sketchies&search_type=
  • 48. Toyota Corolla Commercial http://www.youtube.com/watch?v=ITiKSjdK-lg
  • 49. Furniture Showroom Virtual Tour http://www.furnituretoday.com/info/CA6490793.html
  • 50. Levi’s 501 Jeans – Stealth Video http://www.youtube.com/watch?v=pShf2VuAu_Q
  • 51. Johnson & Johnson Baby Products Division http://www.touchingbond.com/
  • 52. Viral Video http://www.willitblend.com/
  • 53. Viral Video http://www.rjefurn.com/
  • 54. Webcasts
    • Broadcasting over the Internet
    • Uses streaming media technology
    • Can be live or recorded
    • Useful for investor relations
    • E-learning – to transmit seminars
    http://en.wikipedia.org/wiki/Webcast
  • 55. Investor Relations http://investor.dardenrestaurants.com/ir_ReleaseDetail.cfm?ReleaseID=292030
  • 56. Seth Godin Marketing Webinar
  • 57. Seth Godin Marketing Webinar
  • 58. Seth Godin Marketing Webinar
  • 59. Social Networking Services
    • Communities of people who share interests and activities
    • Allow you to create a profile
      • Picture
      • Description
    • Uses:
      • Making “friends” – keeping in touch
      • Making business contacts/networking
      • Generate leads and sales
    • Allow you to create groups
    • Upload videos, pictures, etc.
    http://en.wikipedia.org/wiki/Social_network_service
  • 60. 3 Big Players
  • 61. Jeremiah Owyang http://www.web-strategist.com/blog/
  • 62. My LinkedIn http://www.linkedin.com
  • 63. LinkedIn Feature on OneSource
  • 64. Hoover’s Connect – Isaac’s Deli
  • 65. Sales professionals social network http://www.salesconx.com/
  • 66. Business Use of Facebook
    • People research
    • Networking research
    • Find interest groups
    • Create a group
    • Conduct a survey
    • Online focus groups
    • Perform strategic listening
    • Find further resources in your field
    • Find conferences & events
  • 67. Duke Street Business Center Facebook Profile http://www.facebook.com/profile.php?id=6088http://www.facebook.com/pages/Lancaster-PA/Duke-Street-Business-Center-at-Lancaster-Public-Library/1028791399842054
  • 68. Shopping social network http://www.slickdeals.net/
  • 69. Get Buttoned Up http://www.getbuttonedup.com/
  • 70. Get Buttoned Up on Facebook http://www.getbuttonedup.com/
  • 71. Cartier MySpace page http://www.myspace.com/lovebycartier
  • 72. Internal Social Network
    • Dow Chemical launches social networking project
    • Provides online arena to get jobs data to former, current employees
    • Connect global sales teams
    • Share new product information
    http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9030719
  • 73. IBM’s Beehive http://domino.research.ibm.com/cambridge/research.nsf/ 99751d8eb5a20c1f852568db004efc90/8b6d4cd68fc12b52852573d1005cc0fc?OpenDocument
  • 74. twitter
    • A form of IM
    • The site states:
      • “ Twitter is a service for friends, family, and co–workers to communicate and stay connected through the exchange of quick, frequent answers to one simple question: What are you doing? “
    • Micro-blogging
    http://twitter.com/
  • 75. twitter Updates
    • Received in the following ways:
      • On twitter Website
      • IM
      • SMS (text messages on cell phone)
      • RSS
      • Email
    http://twitter.com/
  • 76. Possible uses of twitter for early business adopters
    • Breaking news
    • Instantly keeping up with company press releases and announcements,
    • Promotions and marketing
    • Quick and dirty market research & instant surveys
    • Understand key industry influencers
    • Get instant answers through network of professional colleagues
    • Takes place of office water cooler
  • 77. Social Bookmarking/Tags
    • Access your bookmarks from ANY computer with an Internet connection
      • Not tied to Internet Explorer Favorites, Firefox Bookmarks, or other browsers
    • Get out of “Folder” mentality
    • Categorize sites with TAGS
      • Tags are a way to label data with your own words or popular words others have used
    • Share with others
  • 78. Social Bookmark Networks
  • 79. Stephanie’s delicious http://delicious.com/Slzimm1/bus2.0pres
  • 80. Rhonda’s Tags in delicious http://delicious.com/tags/rhkbiz
  • 81. Subscribe to Tags
  • 82. Read in Aggregator
  • 83. Business Week – Business Exchange http://bx.businessweek.com/
  • 84. Business Week – Business Exchange http://bx.businessweek.com/web-20/
  • 85. Find it ALL on delicious
    • All links in this presentation can be found at:
      • http://delicious.com/Slzimm1/bus2.0pres
    • The presentation can be found at:
      • http://www.slideshare.net/Slzimm1
  • 86. Find it ALL on delicious http://delicious.com/Slzimm1/bus2.0pres
  • 87. So what?
    • “Web 1.0 was all about connecting people…” -Sir Tim Berners-Lee, creator of the Web
  • 88. So what?
    • EMarketer forecasts that podcasts will be a $400 million advertising market by 2011
    • - Podcasting, Blogs Cause Major Boost, B to B, 4/23/2007, p.32-34
    • Gartner forecasts that 50% of US corporations will have implemented wikis by 2009
    • - Wikis at Work: Benefits and Practices, Chief Learning Officer, Feb. 2008, p. 58
    • In the last 2 years, the number of blogs has increased nearly 15-fold to 113 million up from 7.8million in March 2005, according to Technorati
    • - Be Sociable, Marketing News, 1/15/2008, p. 12-16
  • 89. So what?
    • Web 2.0 technologies allow us to have a conversation with our customers
    • Passionate customers want to know more
    • Passionate customers want to be involved
    • Ambivalent customers can tell us why
  • 90. What does it take?
    • You don’t
    • have to
    • break the
    • bank!
  • 91. What does it take?
    • A great team!
  • 92. What does it take? Employees willing to try new things
  • 93. What does it take? And yes, a curiosity about technology
  • 94. What does it take? An organizational culture willing to embrace constant change
  • 95.
    • Thank you!