Kelly Services Staffing Partnership 2009

Your Kelly Team Slater Waltz: District Manager Lancaster & Reading territory responsibility Susan Beury: Senior Staffing Supervisor Lancaster Branch - Employee Management Responsibilities including hiring, evaluation and assigning of temporary workforce Carol Marion: Senior Staffing Supervisor New Holland Branch - Employee Management Responsibilities including hiring, evaluation and assigning of temporary workforce Jessica Sattizahn: Staffing Supervisor Reading Branch - Employee Management Responsibilities including hiring, evaluation and assigning of temporary workforce

Slater Waltz: District Manager

Lancaster & Reading territory responsibility

Susan Beury: Senior Staffing Supervisor

Lancaster Branch - Employee Management Responsibilities including hiring, evaluation and assigning of temporary workforce

Carol Marion: Senior Staffing Supervisor

New Holland Branch - Employee Management Responsibilities including hiring, evaluation and assigning of temporary workforce

Jessica Sattizahn: Staffing Supervisor

Reading Branch - Employee Management Responsibilities including hiring, evaluation and assigning of temporary workforce

Review of Objectives Recruitment Resource Provide Seasonal Temporary Workforce and Create Cost Savings Create Partnership for Current and Peak Season Needs Implement Best Practices in Temporary Staffing Ensure Quality Placements Create & Manage Solutions to Ensure 100% Fill Ratios

Recruitment Resource

Provide Seasonal Temporary Workforce and Create Cost Savings

Create Partnership for Current and Peak Season Needs

Implement Best Practices in Temporary Staffing

Ensure Quality Placements

Create & Manage Solutions to Ensure 100% Fill Ratios

Kelly Services Overview Over 61 years as a world leader in human resource solutions 2007 sales of $5.7 billion Financially stable; no long-term debt 2,600 wholly-owned and -operated offices worldwide Operations in 37 countries with strategic alliances in several others Over 1,500 locations in U.S. Over 750 Partnered Staffing (on-site) offices Fully networked operating system Industry-leading Quality Management System - KQMS Compliance of all Kelly locations Best-in-class programs Fully integrated total quality management system

Over 61 years as a world leader in human resource solutions

2007 sales of $5.7 billion

Financially stable; no long-term debt

2,600 wholly-owned and -operated offices worldwide

Operations in 37 countries with strategic alliances in several others

Over 1,500 locations in U.S.

Over 750 Partnered Staffing (on-site) offices

Fully networked operating system

Industry-leading Quality Management System - KQMS

Compliance of all Kelly locations

Best-in-class programs

Fully integrated total quality management system

Kelly Overview: Why Kelly Services? Staying power and stability After founding the staffing industry, we’re still a leader 60 years later. With only three CEOs in our company history, we have a focus and continuity our competitors can’t match. Financial strength Kelly remains free of long-term debt. We have the financial soundness to meet our long-term commitments, and the financial agility to invest in key partnerships as needed, when needed. Company-owned structure Kelly stands alone as the only wholly-owned and operated global staffing company. We provide consistent service delivery and contract compliance, whether it’s around the corner or across the globe. Full-service global staffing solutions We have company-owned offices in 37 countries and territories, and offer the broadest range of staffing solutions in the industry. Third-party vendor management, contact center, IT, legal, finance, accounting—just to name a few.

Staying power and stability

After founding the staffing industry, we’re still a leader 60 years later. With only three CEOs in our company history, we have a focus and continuity our competitors can’t match.

Financial strength

Kelly remains free of long-term debt. We have the financial soundness to meet our long-term commitments, and the financial agility to invest in key partnerships as needed, when needed.

Company-owned structure

Kelly stands alone as the only wholly-owned and operated global staffing company. We provide consistent service delivery and contract compliance, whether it’s around the corner or across the globe.

Full-service global staffing solutions

We have company-owned offices in 37 countries and territories, and offer the broadest range of staffing solutions in the industry. Third-party vendor management, contact center, IT, legal, finance, accounting—just to name a few.

Partnership Benefits Recruiting Recruit Prescreen & hire Arrange drug tests & background screening Program Definition Develop timelines Create service deliverables Populate ESPM Order Fulfillment Communication with management Ensure proper skill match Orientation – Kelly Services, Safety and School Specialty specific Employee Management Coach/Counsel Track performance Develop & maintain retention program Provide ongoing training Invoicing/Reporting Provide invoicing in determined format Distribute appropriate reports within designated time frames Quality Program Establish control plan including metrics Initiate & conduct regular business reviews

Recruiting

Recruit

Prescreen & hire

Arrange drug tests & background screening

Program Definition

Develop timelines

Create service deliverables

Populate ESPM

Order Fulfillment

Communication with management

Ensure proper skill match

Orientation – Kelly Services, Safety and School Specialty specific

Employee Management

Coach/Counsel

Track performance

Develop & maintain retention program

Provide ongoing training

Invoicing/Reporting

Provide invoicing in determined format

Distribute appropriate reports within designated time frames

Quality Program

Establish control plan

including metrics

Initiate & conduct regular business reviews

Candidate Quality Kelly Services’ Hiring Process Applicant is “conditionally hired” Administer remaining forms Show orientation video Review employee handbook and acknowledgement Contact references Conduct customer-specific screening (s), training, and orientation Complete the following: Background Screening Disclosure and Authorization Employment Application Reference Verification Form Introductions Begin Applicant Register Qualify candidate using Screening and Interview Worksheet Review applicant resume Review completed forms Determine what evaluations to administer Record scores and review them with the applicant Determine types of assignment for which the applicant might be qualified and/or need training Complete Applicant Register Enter employee information into Kelly StaffNet File forms Step 1 Greet and Qualify the Applicant Step 2 Administer Employment Forms Step 3 Interview the Applicant Step 4 Administer Evaluations Step 5 Conduct Orientation Step 6 Document and File Employee Information

Applicant is “conditionally hired”

Administer remaining forms

Show orientation video

Review employee handbook and acknowledgement

Contact references

Conduct customer-specific screening (s), training, and orientation

Complete the following:

Background Screening Disclosure and Authorization

Employment Application

Reference Verification Form

Introductions

Begin Applicant Register

Qualify candidate using Screening and Interview Worksheet

Review applicant resume

Review completed forms

Determine what evaluations to administer

Record scores and review them with the applicant

Determine types of assignment for which the applicant might be qualified and/or need training

Complete Applicant Register

Enter employee information into Kelly StaffNet

File forms

Just a Few of the Available Evaluations Evaluation to measure a candidate’s shipping and receiving skills. The evaluation is for individuals who have completed high school (or equivalent) and have at least one year of shipping and receiving clerk experience. The questions address basic attention to detail as well as math and, finally, expand into general knowledge of real applications experienced in the shipping and receiving environment. Evaluation to measure a candidate’s general warehouse knowledge. This evaluation covers topics such as loading and unloading trucks and railcars, as well as checking and prioritizing incoming and outgoing loads. Evaluation to measure a candidate’s skills such as knowing the use of specific tools, assembling products, matching geometrical figures, as well as determining the knowledge of the tools or machinery to be used in a given job. Evaluation to measure a candidate’s knowledge and skill used in safe forklift operation, according to OSHA’s standards. The evaluation includes operating tractors, platform lift trucks, motorized hand trucks as well as other specialized industrial trucks powered by electric motors or internal combustion engines. It also measures the basic knowledge that forklift operators must possess regarding the equipment itself. Evaluation to measure a candidate's ability to identify and cross-reference information found on common warehouse documents such as product or package labels, inventory forms, bills of lading, and shipping documents. Evaluation to measure a candidate's understanding of practical safety considerations for a warehouse or industrial environment including use of hazardous materials, prevention of accidents, and emergency procedures. Assembly & Matching Basic Warehouse Knowledge Forklift Operation Pick Pack Shipping Receiving Clerks Safety

Evaluation to measure a candidate’s shipping and receiving skills. The evaluation is for individuals who have completed high school (or equivalent) and have at least one year of shipping and receiving clerk experience. The questions address basic attention to detail as well as math and, finally, expand into general knowledge of real applications experienced in the shipping and receiving environment.

Evaluation to measure a candidate’s general warehouse knowledge. This evaluation covers topics such as loading and unloading trucks and railcars, as well as checking and prioritizing incoming and outgoing loads.

Evaluation to measure a candidate’s skills such as knowing the use of specific tools, assembling products, matching geometrical figures, as well as determining the knowledge of the tools or machinery to be used in a given job.

Evaluation to measure a candidate’s knowledge and skill used in safe forklift operation, according to OSHA’s standards. The evaluation includes operating tractors, platform lift trucks, motorized hand trucks as well as other specialized industrial trucks powered by electric motors or internal combustion engines. It also measures the basic knowledge that forklift operators must possess regarding the equipment itself.

Evaluation to measure a candidate's ability to identify and cross-reference information found on common warehouse documents such as product or package labels, inventory forms, bills of lading, and shipping documents.

Evaluation to measure a candidate's understanding of practical safety considerations for a warehouse or industrial environment including use of hazardous materials, prevention of accidents, and emergency procedures.

Successful Recruiting Programs Contemporary CareerBuilder Kelly Career Network On-Line Communities Strategic Referral Programs Retention Programs Internet/Kelly Career Network Networking Workforce Development Initiatives WOC Program when applicable Traditional Classified Ads National Advertising Yellow Pages Direct Mail 2002 Web Award for "Best Employment Website"

Contemporary

CareerBuilder

Kelly Career Network

On-Line Communities

Strategic

Referral Programs

Retention Programs

Internet/Kelly Career Network

Networking

Workforce Development Initiatives

WOC Program when applicable

Traditional

Classified Ads

National Advertising

Yellow Pages

Direct Mail

Candidate Quality Employee Benefits Vacation Pay Holiday Pay Optional Group Benefits: Medical Insurance and Vision Care Dental Insurance Prescription Drug Plan Group Term Life Insurance/ Disability Short-Term Disability Income Plan Weekly Pay, Direct Deposit, Pay Card, Free Skill Enhancement and Training, Toll-free Office Automation Hotline

Vacation Pay

Holiday Pay

Optional Group Benefits:

Medical Insurance and Vision Care

Dental Insurance

Prescription Drug Plan

Group Term Life Insurance/ Disability

Short-Term Disability Income Plan

Weekly Pay, Direct Deposit, Pay Card,

Free Skill Enhancement and Training,

Toll-free Office Automation Hotline

Candidate Quality Retention and Recognition Initiatives Employee Research Identified top motivators National Reliable Payroll Process myKelly.com Kudos! Employee Benefits Kelly Learning Center Temporary Employee Benefits Local Personal Attention Reassignment Triggers Career Pathing/Development Custom recognition programs/awards KellyCares greeting card program Work Environment and Safety Awareness

Employee Research

Identified top motivators

National

Reliable Payroll Process

myKelly.com

Kudos!

Employee Benefits

Kelly Learning Center

Temporary Employee Benefits

Local

Personal Attention

Reassignment Triggers

Career Pathing/Development

Custom recognition programs/awards

KellyCares greeting card program

Work Environment and Safety Awareness

World Class Billing & Invoicing Award-Winning Optical Imaging Billing * Image of the time card on every invoice Lets you verify hours, supervisor signature, ordering department Creates efficiencies in approval and reconciliation processes Various custom billing formats Enables immediate response to your requests for time documents Kelly Payroll Services Assumes legal obligation for wages, payroll deductions, taxes, and insurance Provides consistency in payroll administration, invoicing, and reporting * Named to CIO magazine’s CIO-100, the 100 Best Practices, and “Best-in-Class” by NYEX Telecommunications

Award-Winning Optical Imaging Billing *

Image of the time card on every invoice

Lets you verify hours, supervisor signature, ordering department

Creates efficiencies in approval and reconciliation processes

Various custom billing formats

Enables immediate response to your requests for time documents

Kelly Payroll Services

Assumes legal obligation for wages, payroll deductions, taxes, and insurance

Provides consistency in payroll administration, invoicing, and reporting

Cost Savings Minimum Usage Requirements Length of Assignment Conversion Timing Consolidated Invoicing Mark-up Savings Administration Process Improvements Pricing/ Financial Demand Management Process Improvement and Cost Management Contract Compliance Recruiting/ Candidate Selecting Testing/Screening Training Orientation Payroll Administration Benefit Administration Secondary Supplier Management Reports Invoicing Employee Maintenance Unemployment Absenteeism Turnover Order Process Invoice Payment Process Reporting Process Successful Implementation Electronic Data Interchange Quality Process Safety

Best Practices Testing and Screening: CAD Automatically defaults requirements into orders: I-9 Verification Drug Screening Background Screening GED/Diploma Verification CAD – Customer Agreement Defaults Pre-Assignment Testing: Safety Video and Assessment Industry Specific Pinpoint Software Testing – Forklift, Pick & Pack, Shipping & Receiving, Safety just to name a few Screening Requirements Default into Order from CAD Branch Requests Screen Directly Through Kelly StaffNet Background Screening Vendor Conducts Screen, Adjudicates Results and Sends Them to Kelly StaffNet Branch Receives Results and Responds Accordingly (e.g., Assigns Employee or Takes Action According to the FCRA)

Automatically defaults requirements into orders:

I-9 Verification

Drug Screening

Background Screening

GED/Diploma Verification

CAD – Customer Agreement Defaults

Pre-Assignment Testing:

Safety Video and Assessment

Industry Specific Pinpoint Software Testing – Forklift, Pick & Pack, Shipping & Receiving, Safety just to name a few

Implementation Review Output First Steps Go Live Program Launch Program Deployment Time System Setup Assign Orders Assignment Transition New Orders Directed to Kelly Account Business Review Program Guidelines & Design Program Development Session Research & Discovery Session Agreement Executed Needs Analysis Employee Management Background Screening Drug Screening Contact Roles Testing Order Requisition ESPM/Compliance Orientation Consents & Releases Safety Guidelines On-boarding

Today’s Most Important Question Would your company be better positioned for success with Kelly Services as it’s strategic staffing partner?