1. Skylark Infocomm Pvt. Ltd.Outsourcing Solutions Your customer satisfaction partner

2. COMPANY PROFILE Skylark Infocomm, a BPO, web design sales and production, networking company, has been in Ahmedabad and serving the Homes and Small offices in the US and UK since 2010. Business Process Outsourcing (BPO Services) is just one dimension of a much more fundamental thing happening today in the Information Technology Enabled Services (ITES) industry. Our company is a reliable offshore provider thatwith our highly educated and skilled professionals will render you with the superlative back office and front office outsourcing solutions. Skylark Infocomm Pvt. Ltd.Outsourcing Solutions

3. Our Mission “What you believe, remember, we can make you achieve it.” Our solutions for you are unique and are derived from industry best practices and modelled to suit your specific requirements. Quality is an inherent featureof Skylark Infocomm Pvt. Ltd. and we confidently assure you that our solutions are the best in the business.

5. Friendliness

6. Teamwork

7. Communication

8. Productivity

9. Efficiency

12. Customer Services

13. Order-Taking

14. Lead Generation

15. Tech Support

16. Help Desk Services

17. Appointment Settings

18. Surveys

19. Market Research OutBOUND/InBOUNDservices

20. Other Services EMAIL SUPPORT Email is increasingly becoming the most popular form of communication. Companies are forced to adopt new market strategies to maximize their reach to keep themselves apart in market competition and to meet up with an ever increasing demand of high level of service and response. That makes email marketing more relevant and rationalized. We can provide your business with email support service packages like: Customer care Technical support Order fulfilment Verification Complete query resolution Automated response Computer-aided response Manual response Benefits 1. Highly Secure 2. Highly Accurate 3. Cost Effective

21. Other Services CHAT SUPPORT With Skylark Infocomm Pvt. Ltd. you can actually provide your customer with a human interface to help the customer navigate through the process. Our representatives will guide your customers through all processes. They will handle any complaints and suggestions courteously in a strictly professional manner. Our Chat Support services Include: Purchase processes Online Filing of Insurance Claims Online Credit Applications Technical Support Website Response through Live Chat Endless other activities

23. Data entry - Data conversion, data entry, form processing, word processing with accuracy, security and timeliness.

24. Transcription - Documentation of voice recordings or patients medical records.

25. Research.

26. Gathering, analyzing and reporting information.

28. Operating System : Windows server 2003, Windows Xp

29. Dialer : We are using Predictive Dialer+Auto Dialer with all the necessary features.

30. No. of Machines : 35 (Intel Core 2 Duo)

31. Internet : Air Tel (4 mbps Unlimited)

32. UPS : 5hr backup

33. No. of Agents : 50 (expandable to 100 employees)

34. Team Leader : 2

35. Quality Controller : 1

36. Operations Manager : 1

38. Engagement practices - You would never know that we may plan to celebrate your achievement with!!!

39. Lively work ambience that encourages initiative & innovation and creativity

40. Training programs in popular technical, soft-skills and management areas.

41. Treat everyone as equals & value differences.

42. Collaborative attitudes that unite individuals and teams

43. Employment benefits: Allowances,freemeals,and incentives

44. Career growth and stability for all employees

47. We accomplish cut/copy of 350 pages per agent per day for Web-based process

50. Mr. NeogiChauhan : Floor Manager - Auto Loan Lead Generation (USA), BDM - Web-Designing & Development Marketing (MLM), Sales – Accidental Claims Campaign (UK).He has been working into BPO (IT/ITES) Industry since last 6 years, who started his career as Call Center Representative as well as Individual offshore professional.

52. Mr. MayurChandelia: Has worked in M-phasis for 6 months.

53. Mr. KeyurPanjwani: He has 6 months experience in domestic process(Idea).

54. Mr. DwarkeshUpadhyay : Has worked as Customer Executive in M-phasis for 1 year.

55. Mr. Harsh Bhajwani: He has 6 months experience in domestic process(Vodafone India).

57. THANK YOU Visit www.skylarkinfocomm.com for more details.