Big Data and Content Management. SkyDox and the European Court of Human Rights Case Study

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SkyDox Business Development Director, Josh Gilbertson & Head of IT at the ECHR John Hunter, discuss how SkyDox cloud-enabled file collaboration platform has improved the content management at the ECHR at Info360 in New York.

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  • Welcome to this afternoon’s talk – Big Data & Document Management: A Case study on a project we at SkyDox did with the European Courts of Human Rights. Helping them use Web 2.0 to improve searching and sharing through integration with their Legacy Systems. I am Joshua Gilbertson Co-Founder of SkyDox and presenting with me today is John Hunter the Head of IT at the ECHR.
  • To put some structure around this afternoon’s session:We’ll kick off with the objectives of the Project that ECHR selected us for 6 months ago. We were selected for this project over and above companies such as BCT. A great achievement for us at the time.We’ll talk about some of the market observations we noticed and challenges we are solving for ECHR in this areaWe’ll also address some of the issues that organizations who have stored documents on their ECMs face and how they can manage their legacy investments while incorporating Web 2.0 technologies.Finally, John Hunter, who I have just introduced, will talk to you about the ECHR’s HUDOC database.
  • To introduce SkyDox we are a cloud-enabled file sharing, file synchronization, file storage, and collaboration platform.
  • We deliver a suite of online, mobile, and desktop-based tools to our customers with optional apps integrated into office, outlook and their preference systems. Recently we have been doing a lot of work for those looking to leverage their preference systems such SharePoint improving the user experience by either easily pushing files from SP to a SkyDox sharing and collaboration space. Which brings us to the use case we have been doing with ECHR.John perhaps you can give a brief intro who the ECHR is.
  • Similar to the United States Supreme court – last port of call for violations against human rights.For example Ireland, Uk, Poland, Russia, Turkey, Ukraine, France and Germany. Makes it a challenge as have to deal with over 35 languages.For those of you who have not hear of the European Court of Human Rights, it is an international court set up in 1959. It rules on individual or State applications alleging violations of the civil and political rights set out in the European Convention on Human Rights. Since 1998 it has sat as a full-time court and individuals can apply to it directly. In almost fifty years the Court has delivered more than 10,000 judgments. These are binding on the countries concerned and have led governments to alter their legislation and administrative practice in a wide range of areas. The Court’s case-law makes the Convention a powerful living instrument for meeting new challenges and consolidating the rule of law and democracy in Europe.
  • Our project objective with ECHR was to ensure that we developed a document sharing and search platform thatAllows more than 4.6 million site visitors each year to easily search for and retrieve documents from an ever-expanding library of over 90,000 ECHR judgment-related documentshosted on thier public-facing HUDOC database. Users = legal professionals, members of the press, and the general public. Many of these users not computer literate meaning that the UI needed to be intuitive. On top of this, the ECHR had legacy investments in SharePoint and Hummingbird DMSs.
  • How did this project come around? ECHR recognized that with the massive increase in internet connectivity there was a huge amount of people and information going to the net and growing user expectations.
  • ECHR also noticed that with the speed of connectivity the way that people consume information is changing. There is the proliferation of moble devices. With many organizations moving towards a select your own device or BYOD device mentality or Select your own device. More and more in the work space people are using personal devices or computers in some way for work purporses – either authorised or non! Meaning they can share files and access them from anywhere, anytime.When it comes to ECHR, the court deals with a lot of Eastern Euro Countries where their people can’t afford a computer but they can afford a smart phone – so for this reason the platform had to be developed to run on smartphones. This should see the 4.9 grow exponentionaly. People also are used to using a range of applications in their personal life that have a social media influence for accessing information and rapidly sharing files. They want their business tools to operate in a familiar consumer way. If they don’t get this experience with their enterprise tools they will develop relations on the side with consumer tools to get the job done in the most productive way. For this reason the linking with social media has been an iimportant focus.
  • BECAUSE OF MOBILE AND SIMPLE SHARINF TOOLS. this has resulted in a complete boom in the file sharing space.For ECHR They had a huge and growing data repository of case law held on Sharepoint and which they are obliged to distribute and disseminate to legal professionals and any members of the public who have an interest.Each month, around 383,000 people visit the HUDOC database so its important these visitors don’t face the issue many people do in the work environment of being able to find information easily.In fact, after a ruling it’s typical for more than 5,000 individuals to try to access the newly-published legal documents on the site at the same time. As an example of the way people access the site and use sharing tools,a recent case against ireland relating to the rights of individuals having abortions, 1 minute after it was put on the site irish Times had on their front page and five minutes later on the BBC front Page and this would have carried all the way through to the US.This shows the court as an international org and how people are very interested in the accessing these rulings. As an example of the importance of the access Judges and lawyers across Europe and infact the world will look at these to argue and consider in their own cases.
  • As mentioned in previous slide – HUDOC is mobile ready reflecting the growing mobile requirements of the public and workers.
  • Ultimately the ECHR could see the amount of time that is wasted by people trying to find content using their legacy systems. Which means that there was room to improve this meeting their agenda to have the cases easily findableECHR legacy system didn’t have the refiners allowing users to drill down to the information they were looking for in the way that is simple and familiar for the users.There is a whole gen out there using amazon, itunes, googleetc which allows them to simply find what they are looking for and this is what we wanted to achieve with the HUDOC Jurisprudence. _ LEGAL Docs/rulingsInterestingly in a recent information worker survey conducted by Forrester, workers reported spending an average of 18% of their day searching for information but not finding it. In the work environment this often leads to people not finding it at all and having to reproduce information which Forrest reports takes up 15% of the average information worker’s time.
  • -The ECHR have over 90,000 documents stored in a HUDOC database - Website receives nearly five million visits a year huge interest on the ruling of the Court from Lawyers judges academia, universities NGOs-Typical for 5,000 individuals to access newly-published documents simultaneously at any one point in time there are 5 to 600 connections
  • Which allows more than 4.6 million site visitors to search over 90,000 judgement related documents ECHR rulings affect over 800 million inhabitants in 47 member states under the convent (Article 44 3) Dissimnate to as large an audience as possible the case-law of the Court main vehicle is the Internet and smartphone access
  • But out of the box these technologies aren’t easy to use without advanced knowledge of search. Explain the 18 mointh POC consolidation in the market, Autonomy bought Imange MS bought FAST, HP bought autonomy IBM bought vivismoFor our need MS best solution in terms of technology, fit, future proofing and costs. It is not a closed box, quick develoment time 6 months to develop the new system.UI extremely important factor and this is where we decided to use the development expertise and also I would stress the design capabilities of SkyDox
  • Describe the audience press, lawyers etc
  • Big Data and Content Management. SkyDox and the European Court of Human Rights Case Study

    1. 1. Big Data & Document Management: The European Court of Human RightsLegacy Systems embracing Web 2.0 searching and sharing John Hunter Head of IT, European Court of Human Rights Josh Gilbertson Co-founder, SkyDox
    2. 2. Agenda Introductions The Project Objective with ECHR Market observations and challenges we are solving for ECHR The Solution John Hunter ECHR Case Study Solution Demo
    3. 3. SkyDox Introduction A leading SAAS company Simple and secure file sharing and collaboration solutions Users - achieve greater levels of productivity Organizations - achieve greater visibility and control
    4. 4. Giving users tools for online and offline working SkyDox Online SkyDox Apps SkyDox Mobile SkyDox Apps SkyDox Integrations
    5. 5. European Courts of Human Rights A supra-national court established by the European Convention on Human Rights in 1953 Hears complaints that a contracting state has violated the human rights enshrined in the Convention and its protocols. All of its 47 member states are parties to the Convention. Rulings affect over 800 million inhabitants Under the Convention it is required to make its judgments public and easily accessible to interested parties.
    6. 6. The ChallengeDevelop and deploy a document sharing and search platform that:1. Allows more than 4.6 million site visitors each year to easily search for and retrieve documents from an ever-expanding library of over 90,000 ECHR judgment-related documents.2. Has an intuitive and simple to use user interface that could be used by professionals and the public alike.3. Leverages ECHR’s legacy investments in SharePoint and Hummingbird DMS and drives internal efficiencies
    7. 7. Connected and Getting Faster More than 2 billion people use the Internet worldwide Europe leads the world in fixed broadband adoption with 54% more penetration than the Americas © SkyDox 2012 | www.skydox.com
    8. 8. I.T. consumerization has arrived Consumer web apps proliferate © SkyDox 2012 | www.skydox.com
    9. 9. Data Traffic Growth (1) Business File Sharing Data Growth ( 1) IP Traffic (PB) (1) IP Traffic (PB) (1)  Voice - Brown  Online gaming  Web and other data  Data  File sharing  Video Enterprise Storage Growth (2) Mobile device and tablet penetration (1)Sources: (1) Cisco Visual Networking Index, 2011 (2) Forrester, Credit Suisse 2012 (3) IDC 2012 9
    10. 10. Business Goes MobileForrester Forrester/ABI62% of workers spend Social and mobile business 22 %/+50% of workers usetime working at a tools others then thoselocation other than the will become pervasive provided by this ICT functionoffice to complete collaborative tasks TECHNOLOGY SOCIAL WORK ForresterIDC Believes that social62% of businesses applications that encompassbelieve that the number social business andof mobile or remote collaboration tools willemployees will increase become pervasive by 2016 © SkyDox 2012 | www.skydox.com
    11. 11. However, people are wasting time ROI figures range from 38% to over Reformatting 600%, depending on whether the from multiple new information or ECM system and applications or collaboration is an incremental and documents Search but not improvement over an existing one or finding is an entirely new system replacing previously manual processes. Publishing $5,710 docs with Recreating multiple Moving docs content $5,251 applications from one Acquiring format to archive docs $4,501 another manually Version $4,201 control $3,600 $3,450 $3,300 Source Information worker survey Forrester Inc.all rights reserved 2009 Q3 © SkyDox 2012 | www.skydox.com
    12. 12. What’s the catch? The volume and velocity of data is increasing Organizations want to leverage legacy investments There are a proliferation devices used Users demand simplicity Everyone’s interested in improving productivity! © SkyDox 2012 | www.skydox.com
    13. 13. Intelligent Search Tools Effective search tools are paramount for almost all businesses, being able to quickly find and retrieve information and files. Information workers rely on having the right information available and it can be extremely frustrating and time consuming trying to find it. Organizations need a robust search tool which can fulfil their needs.
    14. 14. Where’s the opportunity?Deploy a Web 2.0 infrastructure or UI that integrates with the legacysystems: Meets user requirements Supports popular devices and files Is easily accessible from anywhere at anytime Makes it easy to search and find relevant content © SkyDox 2012 | www.skydox.com
    15. 15. The Solution Delivered Creation of a user interface, based on SkyDox expertise, that integrates with ECM, DMS, and search technologies Document search, sharing, and dissemination (push/pull) channel Personalized search refiners to improve relevance Improved case/precedence-related search capability that improves client/case relevance Automated tagging that adds metadata to files so search results become more relevant  Reducing operational overhead as legacy systems would require content to be indexed manually Historic searches recorded and users alerted through RSS feeds when new, related material is available
    16. 16. Case Study – European Court of Human Rights John Hunter, Head of IT European Court of Human Rights
    17. 17. ECHR’s challenge  Jurisprudence  Visitors  Performance load and metricsSo how to manage such a large amount of information and allow for the smooth retrieval of documents?
    18. 18. Challenge continued… Impact of the Court’s case-law ECHR is required to make judgements public and accessible to interested parties Public obligation www.echr.coe.int
    19. 19. ECHR’s solution:  Microsoft SharePoint and FAST  Good base plus good knowledge of search  Intuitive UI
    20. 20. Serverarchitecture
    21. 21. Data flow
    22. 22. An intuitive user interface is key to projectsuccess
    23. 23. Utilizing SkyDox search expertise UI audience  1 – “I know what I’m looking for and know how to find it”  2 – “I know what I’m looking for but don’t know how to find it”  3 – “I’m not looking for a specific result” – Exploration & Discovery Refiners Metadata tagging
    24. 24. Improvements  Excellent development platform  Granularity  Unique, real-time search experience  Smartphone UI
    25. 25. What does this mean for the user? Public can search for and access documents within seconds of being published New search refiners help users find the information they need more effectively All public-facing documents indexed by Google RSS line feeds Twitter Generation Y
    26. 26. HUDOC demo

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