What is Six Sigma? Can it Work for Healthcare? (Kathy Roedel ...

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  • Thanks for listening
  • GE has set a goal of achieving Six Sigma by the year 2000.
  • Simply discuss the formal definitions of the roles. This is to give people some idea of how they can become involved.
  • What is Six Sigma? Can it Work for Healthcare? (Kathy Roedel ...

    1. 2. Six Sigma Overview <ul><li>Six Sigma at GEMS </li></ul><ul><li>- The Goal </li></ul><ul><li>- Metric & Methodology </li></ul><ul><li>- Philosophy </li></ul><ul><li>Six Sigma in Healthcare </li></ul>
    2. 3. What is Six Sigma? Taking M agic to A rt to S cience S cience A rt M agic Six Sigma
    3. 4. What Does Six Sigma Really Mean? <ul><li>20,000 articles of mail lost each hour </li></ul>3.8 Sigma = 99% Good <ul><li>15 minutes of unsafe drinking water every day </li></ul><ul><li>5,000 incorrect surgical operations per week </li></ul><ul><li>2 short or long landings at most major airports each day </li></ul><ul><li>200,000 wrong drug prescriptions each year </li></ul>99% Good Isn’t Always Good Enough 6 Sigma = 99.99966% Good 7 articles lost per hour 2 minutes unsafe water per year 2 incorrect procedures per week 1 short or long landing every 5 years 68 wrong prescriptions per year
    4. 5. <ul><li>Goal </li></ul><ul><li>Benchmark </li></ul><ul><li>Vision </li></ul><ul><li>Metric </li></ul><ul><li>Method </li></ul><ul><li>Tool </li></ul><ul><li>Symbol </li></ul><ul><li>Philosophy </li></ul><ul><li>Value </li></ul>Sigma is another word for standard deviation. Something we can calculate and measure for any process. Becomes part of our culture - it’s our way of life. “ 6 sigma by the year 2000” - Jack Welch  What is Six Sigma? 2 308,537 3 66,807 4 6,210 5 233 6 3.4  DPMO
    5. 6. Philosophy Measurement Goal for improvement Methodology Culture 2  3  4  5  6  308,537 66,807 6,210 233 3.4 Defects Per Million Opportunities 3 to 6 Sigma… a 20,000 X Improvement A measurement of process capability expressed as probability of defects ... Z value A Goal
    6. 7. no defects       6 sigma process (Z = 6  ) … Reducing Variance is the Essence of Six Sigma customer spec target 6.6% defects    3 sigma process (Z = 3  ) … A Metric
    7. 8. The Two Key Methodologies D M A I C D M A D V DEFINE MEASURE ANALYZE IMPROVE CONTROL OPPORTUNITY SYMPTOMS CAUSES SOLUTIONS SUSTAIN CHARTER PERFORMANCE DRIVERS ACTIONS CONTROLS PROGRAM NEEDS & HIGH LEVEL DETAILED ROLL-OUT & DESCRIPTION REQUIREMENTS DESIGN DESIGN CONTROL DEFINE MEASURE ANALYZE DESIGN VERIFY Distinct, but Linked Methodologies
    8. 9. Philosophy E =Q x A Effectiveness = Quality x Acceptance Six Sigma Methodology Six Sigma Philosophy “ The Way We Work”
    9. 10. <ul><li>Quality Leaders </li></ul><ul><ul><li>Manage MBB, BB resources </li></ul></ul><ul><ul><li>Tie quality / business strategies </li></ul></ul><ul><ul><li>Pick project clusters </li></ul></ul><ul><ul><li>Drive quality culture </li></ul></ul><ul><ul><li>Accountable for quality results </li></ul></ul><ul><li>Master Black Belts (MBBs) </li></ul><ul><ul><li>Develop tools & training material </li></ul></ul><ul><ul><li>Experts at methodology </li></ul></ul><ul><ul><li>Train </li></ul></ul><ul><ul><li>Mentor BBs on projects </li></ul></ul><ul><li>Black Belts (BBs) </li></ul><ul><ul><li>Work full time on projects in function </li></ul></ul><ul><ul><li>Experts at tools </li></ul></ul><ul><li>Green Belts (GBs) </li></ul><ul><ul><li>Employees in all positions doing their job with Six Sigma tools </li></ul></ul>The People <ul><li>Leadership Responsibility </li></ul><ul><ul><li>Commit to Six Sigma Publicly </li></ul></ul><ul><ul><li>Allocate Full-time Resources </li></ul></ul><ul><ul><li>Track & Measure Results </li></ul></ul><ul><ul><li>Use Quality for Management Development </li></ul></ul>Not a Quality “Department”
    10. 11. Great Clinical & Financial Examples Today! Can Six Sigma Work in Healthcare? Yes…It is Happening Now…With Impressive Results MD Anderson…CT Throughput Sick Childrens (Singapore)….Report Turnaround Bonsecours….Material Management Manipal (Bangalore, India)….Patient Registration Time Coney Island Hospital (NY)….Hospital Inventory Reduction ‘ 98 ‘ 99 ‘ 00
    11. 12. <ul><li>Six Sigma in Every Facet of GE…Focused on Customers </li></ul><ul><li>Success has required: </li></ul><ul><ul><li>Total leadership engagement </li></ul></ul><ul><ul><li>Total organizational participation </li></ul></ul><ul><ul><li>Rigorous methodology </li></ul></ul><ul><ul><li>Staying power </li></ul></ul><ul><li>Customers Using Six Sigma for Dramatic Gains </li></ul>Summary Great Clinical & Financial Examples Today!

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