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Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
Using Six Sigma Methodology to Create A Kiln Drying Workshop
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Using Six Sigma Methodology to Create A Kiln Drying Workshop

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  • 1. Using Six Sigma Methodology to Create A Kiln Drying Workshop FPS 60th International Convention Extension & Technology Transfer Group K. Josephine Pavia Francis G. Wagner and Rick L. Edgeman
  • 2. Purpose of this Endeavor How can we build a quality outreach workshop in a very short time span? & How do we quantify our efforts? FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 3. What is 6σ? Six Sigma is a highly structured strategy for acquiring, assessing, and applying customer, competitor, and enterprise intelligence for the purpose of product, system or enterprise innovation and design. (Edgeman 2005) FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 4. The application of Six Sigma focuses on the design or redesign of products and services and their enabling processes so that from the beginning customer needs and expectations are fulfilled. This is also known as Design for Six Sigma or DFSS. (Edgeman 2005) FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 5. UI-Inland Empire Kiln Drying Workshop There are 3 engines to Six Sigma Pande et al 2002 FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 6. Six Sigma Acronyms Pande et al 2002 Define Define Measure Measure Analyze Analyze Improve Design Control Verify Pande et al 2002 Pande et al 2002 FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 7. DMAIC vs. DMADV DMAIC DMADV Define the project: Define the project: oDevelop a clear oDevelop a clear definition of the project. definition of the project. oCollect background oDevelop organizational information on the change plans, risk current process and management plans, and your customers’ needs project plans. and requirements. FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 8. Defining the Project Similar to a proposal: Six Sigma Difference: • Project objectives • Gaant charts • Project scope • Business case • PERT charts • Roles & Responsibilities • COPIS Model • Assumptions & Limitations • Organizational Change Plans FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 9. Defining the Project Six Sigma Difference: • Gaant charts Q: Does anyone currently use Gaant charts to quantify field time to their bosses? • PERT charts • COPIS Model Six Sigma COPIS Model Outputs Process Inputs Customers Suppliers • Organizational Steps Change Plans FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 10. DMAIC vs. DMADV DMAIC DMADV Measure the current Measure customer situation: requirements: oGather information on oCollect the Voice of the the current situation to Customer (VOC) data. provide a clearer focus oTranslate the VOC into for your improvement Critical to Quality effort. requirements (CTQs) oDevelop a phased approach if necessary FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 11. DMAIC vs. DMADV DMAIC DMADV Measure the current Measure customer situation: requirements: oGather information on oCollect the Voice of the the current situation to Customer (VOC) data. provide a clearer focus oTranslate the VOC into for your improvement Critical to Quality effort. requirements (CTQs) oDevelop a phased approach if necessary ’05, ’06, ‘07 UI-IEKD Workshops FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 12. Eliciting the VoC The Voice of the Customer (VOC) is aggressively sought and rigorously evaluated and used to determine needed outputs and hence the optimal process configuration needed to yield those outputs and their necessary inputs for which the best suppliers are identified and allied with. From Concept to Market: the Voice of the Customer (Edgeman 2005) FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 13. Eliciting the VoC Tools: Owners / CEOs Mills w/ kilns Section Supervisors • Customer Segmentation Kiln Operators Tree Kiln Structure Suppliers • Benchmarking Kiln Related Suppliers Kiln Accessory Suppliers • Elicitation via interviews, Boiler Support Suppliers contextual inquiry, focus UI Faculty groups, surveys Lateral Kiln Workshop Experts Coordinators • VoC table Other Workshop Coordinators • Kano Model • QFD Matrix FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 14. Eliciting the VoC Benchmarking is the Tools: process of continually searching for the best • Customer Segmentation methods, practices and Tree processes, and either • Benchmarking adopting or adapting • Elicitation via interviews, their good features and contextual inquiry, focus implementing them to groups, surveys become the “best of the best.” • VoC table • Kano Model (Edgeman 2005) • QFD Matrix FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 15. Why Benchmark? Performance ns atio ct pe Performance Gap Ex t men p rove us Im tinuo Con Time (Edgeman 2005) FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 16. Benchmarking for Measure Fees & Inclusions Late Class Size Cancellation registration School Registration Limit fee fee Meals Inc OSU $650 40 all 1 PSU $350 30 4 U Minn $395 30 $75 $25 SUNY $395 - $25 $55 4 U Id (prev) $375 - 2 Benchmarking was used to determine fees & inclusions for the 2005 UI-IEKD Workshop! 2 weeks $45 U Id (2005) $450 32 ($0/all) (10%) 4 FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 17. Eliciting the VoC Advantages / Disadvantages Tools: • Customer Segmentation Tree • Benchmarking • Elicitation via interviews, contextual inquiry, focus groups, surveys • VoC table • Kano Model Gemba symbol (Mazur, 1997) • QFD Matrix FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 18. Eliciting the VoC Tools: • Customer Segmentation Tree • Benchmarking • Elicitation via interviews, contextual inquiry, focus groups, surveys • VoC table • Kano Model • QFD Matrix FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 19. Eliciting the VoC Tools: • Customer Segmentation Tree • Benchmarking • Elicitation via interviews, contextual inquiry, focus groups, surveys • VoC table • Kano Model • QFD Matrix FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 20. Eliciting the VoC Tools: • Customer Segmentation Tree • Benchmarking • Elicitation via interviews, contextual inquiry, focus s groups, surveys ght ei ib ut e W • VoC table Attr lic ite d • Kano Model E A: AK • QFD Matrix FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 21. Weighting the VoC Customer Importance Weights: • Linear scale (Likert 1-7) • Quadratic (0,1,3,9) • Constant Sum (divvy a 100 points) • Conjoint Analysis FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 22. Part of a QFD Matrix Matrix 1: Binder Ref Better page Laptop Color CTQ Wt (OSU03) settings CD-Rom Materials Clear information 3 0 + + + Clear organization 2 0 0 + + Visual aids 2 0 + 0 + Relevant contents 2 0 0 + 0 Feasibility 3 0 0 - - SUM: 0 5 4 4 FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 23. DMAIC vs. DMADV DMAIC DMADV Analyze to identify Analyze concepts: causes: oGenerate, evaluate, and oIdentify the root causes select the concept that of defects. best meets the critical-to- oConfirm them with quality (CTQ) data. characteristics within budget and resource restraints. FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 24. DMAIC vs. DMADV DMADV Analyze concepts: oGenerate, evaluate, and select the concept that best meets the critical-to- quality (CTQ) 2005 Workshop characteristics within starting budget: budget and resource restraints. ☺ ☺ $8.42 ☺ ☺ FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 25. Select Concept Random example from the web FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 26. DMAIC vs. DMADV DMAIC DMADV Improve: Design: oDevelop, test, and oDevelop the high-level implement solutions and detailed design. that address the root oTest the design causes. components. oUse data to evaluate oPrepare for pilot and full- results for the solutions scale deployment. and the plans used to carry them out. FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 27. DMADV Design: oDevelop the high-level and detailed design. oTest the design components. oPrepare for pilot and full-scale deployment. FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 28. DMAIC vs. DMADV DMAIC DMADV Control: Verify design performance: oMaintain the gains that oConduct a pilot test, and you have achieved by stress-test and debug the standardizing your work prototype. methods or processes. oImplement the design. oAnticipate future oTransition responsibly to improvements and make the appropriate people in plans to preserve the the organization. lessons learned from this oClose the team. improvement effort. FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 29. Verify (2005 test run) Presentation Evaluation Form Results Mean Mean Rank Category Subject Presenter Matter Quality 1 Wood Academics 3.61 3.53 2 Kiln Logistics 3.58 3.48 3 Lab / Tour / Offsite 3.40 3.42 4 Kiln Support Systems 3.37 3.23 5 Kiln Equipment 2.94 2.88 Scale of 1 to 4 FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 30. Verify (2005 test run) Bottom 5 Presentation Evaluation Results Mean Subject Mean Presenter Rank Lecture / Presenter Matter Quality Kiln Pneumatic Controller 23 3.00 3.05 Troubleshooting Lab Kiln Run – 24 2.83 2.72 Measurements 25 Steam Traps 2.74 2.68 26 Moisture Meters 2.68 2.32 Scale Kiln Pneumatic of 1 to 4 27 2.58 2.53 Maintenance FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 31. Verify (2005 Pilot test) Bottom 5 Presentation Evaluation Results Mean Subject Mean Presenter Rank Lecture / Presenter Matter Quality Disclaimer: Coordinator assumed all Kiln Pneumatic Controller 23 responsibility for the failure to meet needs of 3.00 3.05 Troubleshooting participants. There was general breakdown in Lab Kiln Run – 24 securing and training quality/dynamic 2.83 2.72 Measurements speakers and/or gathering visual aids for 25 Steam Traps 2.74 2.68 these topics. This information should not be 26 Moisture Meters 2.68 2.32 Scale Kiln adversely against those who volunteered used1 to 4 of Pneumatic 27 to help the UI. 2.58 2.53 Maintenance FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 32. Conclusions 1. DMADV engine of Six Sigma focuses on the redesign of products and services and their enabling processes so that from the beginning customer needs and expectations are fulfilled. Pande et al 2002 FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 33. Conclusions 1. DMADV engine of Six Sigma focuses on the redesign of products and services and their enabling processes so that from the beginning customer needs and expectations are fulfilled. ☺ Hopefully, 2. Eliciting and Weighting of VoC will be the focus of my PhD research. 3. U Of Idaho-Inland Empire Kiln Drying Workshop is October 2-7, 2006. See web for more details: FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 34. Conclusions 1. DMADV engine of Six Sigma focuses on the redesign of products and services and their enabling processes so that from the beginning customer needs and expectations are fulfilled. 2. Eliciting and Weighting of be the focus of my PhD research. 3. U Of Idaho-Inland Empire Kiln Drying Workshop is October 2-7, 2006. See web for more details: www.cnrhome.uidaho.edu/forp FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 35. References 1. Ginn, D., B. Streibel, and E. Varner. 2004. The Design for Six Sigma Memory Jogger. BOAL.QPC, 12B Manor Parkway, Salem, NH 03079-2862, www.goalqpc.com. ISBN 1-57681-047-X. pp.266. 2. Mazur, G. 1997. Voice of Customer Analysis: A Modern System of Front-End QFD Tools, with Case Studies. Proceedings of ASQC 1997. Orlando. May 5-7. www.mazur.net 3. Pande, P.S., R.P. Neuman, and R.R. Cavanagh. 2002. The Six Sigma Way Team Fieldbook: An implementation guide for process improvement teams. McGraw-Hill, Two Penn Plaza, New York, NY 10121. FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 36. Special Thanks UI Faculty & IEDKA DFSS Staff Members class FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia
  • 37. The End Any Questions? FPS 60th International Convention - Extension & Technology Transfer - K. J. Pavia

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