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Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
Turbo Charge Your Lean
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Turbo Charge Your Lean

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  • 1. Part II: Introduction to Blended e-Learning Diane Ritter Director of Business Excellence The Quality Group
  • 2. It’s increasing clear that current training models aren’t working as well as they used to. © 2008 by The Quality Group
  • 3. You’re faced with increased challenges in delivering [Lean Six Sigma] training. ? © 2008 by The Quality Group
  • 4. Tap into the power of blended e-learning Online Assessment Instructor-led Collaboration On-the-job Practice Job Aids Coaching © 2008 by The Quality Group
  • 5. 1. Why B. L.? 2. Transitioning 3. Results © 2008 by The Quality Group
  • 6. 1 Your Why Challenges Blended What is Blended e- E-Learning? Learning Advantages © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 7. Challenges: 1. Budgets for 2. Capturing 3. Content is 4. Learners learning are knowledge & changing and are evolving tighter! experience of growing dramatically retiring people rapidly © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 8. Blended e-Learning Defined “The combination of different training media (technologies, activities, and types of events) to create an optimum training program for a specific audience.” The Blended Learning Book by Josh Bersin, published by John Wiley & Sons © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 9. Blended e-Learning Key 1. Pre-class Advantages learning 2. Classroom learning 3. On-the-job support 4. Organization wide results © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 10. Blended e-Learning Key Advantages • Offers flexibility: learn anywhere, 24/7 1. Pre-class • Accommodates different learning styles learning • Learn at their own pace; go back and review • Students come to class on the same learning level • Hands-on, active learning 2. Classroom • Interface with a subject matter expert (SME) learning • Reduced classroom training time • Access to online learning, reference materials, & job aids 3. On-the-job • Increased retention with better knowledge transfer to the support workplace • Mentoring & coaching from the SME Reduced costs 4. Organization Better control and consistency in delivery wide results Better utilization of resources Alignment with business objectives © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 11. Ex: Blended e-Learning in the U.S. Navy 1-Class 2-Online 3-Study 4-Chair Fly 5-Simulator 6-Briefing 7-Flying 8-Debrief + Social Network Learning © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 12. 2 Transitioning Blended e- Learning Model Blended Moving to e-Learning Participant- Centered training © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 13. What Might Go Into A Blend? Live Face-to-Face (formal) Live Face-to-Face (informal) • Instructor-led classroom • Collegial relationship • Workshops • Work teams • Coaching, mentoring • Apprenticeships • On-the-job Virtual Collaboration/Synchronous Virtual Collaboration/Asynchronous • Live e-learning classes • Email • E-coaching, e-mentoring • Online communities & discussion • Instant messaging, SMS boards • Listservs • Blogs, wikis, podcasts Self-paced learning (electronic, DC/DVD, Performance Support print) • Online help systems • Online modules • Print job aids • Online resource links • Online knowledge databases • Simulations and games • Performance support tools • Assessments and self-assessments • Workbooks, readings List from Rossett, Douglis, & Franee, 2003 July, AMA Special Report, www.amanet.org © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 14. Transitioning to Blended e-Learning 1. Buy or Build your basic content modules for online. • Purchase or develop complimentary student materials: workbook, online guides, learning aids, etc. 2. Publish the modules for access by the students. 3. Develop classroom learning activities. • The basics are taught on line. Don’t re-teach it, but plan to “extract and enhance” that learning through questioning, group discussions and quizzes. • Provide practice exercises. • Where possible apply the learning to a real situation. • Plan activities that recall information already learned. 4. Prepare instructors for the “new” instructional approach • Go from “push” to “pull” teaching 5. Conduct training. 6. Mentor between sessions. 7. Celebrate conclusion of training. © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 15. Learning through Technology Portal Access & Online Learning. Create your own e- Deliver to students worldwide while Learning modules easily managing student records and with <Composer> activity Purchase e-Learning modules library Portal Admin <Conductor> Customize e- Learning modules © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 16. Blended e-Learning Model Timeline: 2-3 weeks Virtual Class Between Class Between Class To end of Project Work & before (1-2 hrs) Classes (1-3 days) Classes (1-3 days) Project Certification Activities: Email •Introduce •Review •Review After Course: participants blended e- modules modules •Coaching/ to: learning •Group •Group Mentoring •Schedule •Present discussions discussions •Project virtual class overall course •Hands-on •Hands-on updates •Set them content and practice practice •Project E-learning E-learning E-learning up on e- requirements Modules •Coaching/ Modules •Coaching/ Modules presentation learning •Introduce Mentoring Mentoring to portal projects and •Project •Project Management •Provide defining theirs review review •Certification class •Introduce e- Exam outline & learning portal Contact Supported with: • Online student guides • Instructor slides and instructor notes • Practice and real applications of learning • Fun activities to recall learning © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 17. Challenge 4: Learners are evolving dramatically Generation Ages Learning Styles Boomers (Pre- 62-77 • Like linear courses Baby, Late) 52-61 • Struggle with simulations 43-51 • Accept objects Gen X 31-42 • Appreciate technology • Expect interactivity Auditory Tactile Visual • Prefer linear content, but want to be able to “test out” • Want choices • Don’t want training till they need it Gen Y 18-30 • Love technology • Love games and simulations • Like to freeform it © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 18. Instructor-Led vs. Participant Centered + Storytelling + More flexible + Knowledgeable + Experiential - Fall asleep, boring + Engaging - Rigid + More energetic - Brain dump + More creative - By the book + Fun - Static + Collaborative - Dry + Knowledge thirsty - One-way + Facilitator - Linear thinking + Open + Mobile + Good listener + Interested in others’ learning © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 19. Instructor-Led vs. Participant Centered Lecture-Centered Participant- Instruction Centered Instruction Exposure Delivered 1 time Delivered up to 6 only times “Active learning is more effective than passive Retention < 10% > 90% learning. But activity, in and of itself, doesn’t result in higher learning. Active learning occurs when students invest physical and mental energies in activities that help them make what they are learning meaningful.” Angelo, 1993, p.5 © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 20. What are the advantages of student participation to YOU, the instructor? • It’s more interesting • Less work for the trainer • More effective learning • More professional training • More satisfying to the trainer • Time flies by • Easier to measure learning/training of students © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 21. Then way do some instructors not get participation from their students or don’t even try? • It’s easier to lecture • It’s the way we learned to train, or were taught • They don’t know how • They fear loss of control • It’s “harder” to train this way • There are lots of techniques to learn-we don’t have time. © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 22. Learning today should include… • Google • YouTube • Wikis • Blogs • MySpace • FaceBook http://www.youtube.co http://www.youtube.com • Social Networks m/watch?v=Fnh9q_cQ /watch?v=dGCJ46vyR9 (LearningTown! cUE o&feature=related LinkedIn) © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 23. Leverage drill-down analytics: by course, class, test question, student © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 24. Leverage drill-down analytics: by course, class, test question, student © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 25. Results from Blended e-Learning 2007 Brandon Hall • Increased student satisfaction Research Study: using a mix of medias; • 70%+ reported better outcomes than face-to-face students have more control training alone. • 90% reported better over their learning. outcomes than e-learning alone. – Happier when they have choices • Preferred by learners and – Persevere longer instructors when compared to face-to-face instruction or e- learning alone. • Increased student retention with better knowledge transfer Repetition Works! to the workplace. • Exposed to one time lecture deliv ery, less tha – Multiple ways of learning content 10% is retain ed after one n month. enhances retention • Exposed u p to six time – Repetition up to six times delivery, mo re than 90% s is retained a – Practice, practice, practice fter one month. © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 26. 3 Results Business Drivers United Airline With Benefits Blended e-Learning © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 27. Business Drivers for Blended e-Learning • Very competitive business environment. • Market shifting to fixed costs systems that deliver greater reach. (Bersin & Associates) • Learning system for better leverage, consistency and control for a “global” reach. • Better leverage of internal resources. • Looking to reduce costs and streamline training; improve training ROI. • Classroom learning getting more expensive; disruptive to daily work. © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 28. An Airline Carrier An Airline… • 50,000+ employees nation-wide • 5 major hubs in the U. S. • 119 destinations in 26 countries Wanted to train their workforce… • In improvement methodologies • Wanted standardization…every one learning the same thing and speaking the same language In order to… • Revitalize the workforce • Optimize revenue and successfully control costs © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 29. Our Solution • Tap into our Academic Partner Network for training locations to match their needed locations • Provided a comprehensive online Lean Six Sigma training curriculum • Used a blended learning model for delivery: 2 hour 3 week 2-day 4 weeks for 1-day 4 weeks for 1-day virtual period for ILT projects & e- ILT projects & e- ILT class e-learning class learning class learning class • Set an ROI for each project at $25,000 • Piloted a class for 18 students, encompassing 10 projects. © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 30. Their Results Project Improvement Savings Onboard Crew Operations Call Handling Reduced abandoned calls $183,600 Travel Reimbursements Standardized and streamlined reimbursement system 60,000 Flight Attendant Operations Manual Distrib. Process Decreased overage quantity $17,300 In-flight Food Sales Increased paperwork completion $117,799 New Hire Orientation Reduced unsatisfied employees $0.00 Professional & Technical Candidate Hiring Reduced interview lead time $270,960 Family & Medical Leave Act Lead Time Reduced request for time off $373,383 Flight Attendant Visa Requirements Streamlined and reduced needed visas $71,000 Improving Budgeting Reporting & Analysis Decreased manual entries $32,401 Internal HR Candidate Verification Reduced volume, process & lead time $27,404 $1,153,847 © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 31. Benefits: Reduced training costs – fewer individual classroom sessions Reduced time in classroom – utilizing E-Learning More effective learning / improved knowledge retention – more classroom time devoted to exercises and problem-solving More consistent learning – common modules, instructor guides Flexible delivery / distance delivery – Web-Ex or CD- based courses can be included Recognition of prior learning – courses build on each other © 2008 by The 1. Blended Learning 2. Transitioning 3. Results Quality Group
  • 32. It’s hard to find the right model to deliver the right training for everyone… © 2008 by The Quality Group
  • 33. Tap into blended e-learning and envision a more engaging future with successful training outcomes! © 2008 by The Quality Group
  • 34. Thank you! Earn Your Lean Six Sigma White Belt Certification and Learn about Blended e-Learning Diane Ritter Director of Business Excellence The Quality Group 5825 Glenridge Dr. Suite 3-101 Atlanta, GA 30328 Office: 404.843.9525 Cell: 770.425.0375 dritter@thequalitygroup.net www.thequalitygroup.net © 2008 by The Quality Group

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