Importance of publishing! COLEMAN, S.Y., SHIEL, R.S & EVANS, D.A. (1987) The effect of weather and nutrition on the yield of hay from Palace Leas meadow hay plots, at Cockle Park Experimental Farm, over the period from 1897 to 1980. Grass and Forage Science 42, 353-358.
[ Privacy and Security ] [ Brand, reputation, appearance of the site (more
imp than security logos appearing on website) ]
[ Fulfilment and Reliability ] [ Timeliness of service, availability, breadth and depth of
products/services, responsiveness/access (availability of service
personnel, multiple communication channels) and personalisation. ]
Source: Baur, Schmidt & Hammersmith, 2006
Website design process The Brief Trial Pages The Prototype The Prototype Client requirements and goals Launch Approval Response and refinement CLIENT WEB DESIGN FIRM Strategic planning, engineering Style book, training, quality tests Final design, testing and coding Design content and marketing User Survey Conjoint Analysis Kansei Design for Emotional Appeal Content & Navigation SPC Building “Voice of Customer” into Design by courtesy of A.Parulekar Web Design for Sticky Relationship