AQIP Quality Checkup Visit Six Sigma Annette McIver Project Coordinator Human Resource Development/ SkillsMAX March 14, 2008
What is Six Sigma?
A set of tools to help improve the quality of services while lowering costs
A measure of quality
A collection of statistical tools
A problem solving process
Why Does LCCC Need Six Sigma?
Health Care spending is up
State spending for Higher Education is down
Future State spending may depend on demonstrating efficiency improvements
The Decade Challenge pushes us to do more with less funding
Six Sigma at Lorain County Community College
The Lean Six Sigma Institute was established in 2005 to manage and coordinate internal Six Sigma training, projects, and initiatives that examine process performance and develop new, more efficient processes .
Each academic year, the Administrative Leadership Team (ALT) collaborates to select three to five projects.
Increased Customer Satisfaction
Savings of at least $20K
Project ideas from Operations Systems Review (OSR), Continuous Improvement Council (CIC), ALT, and the campus at large are screened according to pre-determined criteria
ALT selects the top 3-5 projects and identifies team members
Team is notified and training is scheduled.
Green Belt Training
Six Sigma Project Teams are formed to apply the Six Sigma methodology to a specific problem. Teams apply the principles of Six Sigma to an actual project.
Training is spread out over the 3-5 month period and follows the DMAIC approach.
Define (project charter, scope)
Measure (process mapping, data collection)
Analyze (what is the data really telling us?)
Improve (specific recommendations based on data)
Control (keeping the change sustainable)
Project Update Sessions
Twice during the process, Six Sigma teams report their findings to the campus community to gather input, get feedback and invite participation.
These sessions are held after the Measure and Analyze phases.