Six Sigma

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Six Sigma

  1. 1. The Nation’s Leading Universities Online Villanova University Professional Education Certificate Programs Online Six Sigma Certificate Programs Online www.VillanovaU.com 800-571-4938
  2. 2. VILLaNOVa UNIVErSITy Develop the Skills to Improve Quality and Profitability – 100% Online! Villanova University, a coeducational Roman Catholic institution founded in 1842 by the priests and brothers of the Order of St. Augustine, welcomes Discover the Six Sigma techniques that have helped organizations of all types operate more students of all faiths. The university efficiently, reduce waste and improve their bottom line. Six Sigma is an overall enterprise consists of five colleges: The College improvement methodology structured to reduce product or service failure rates to near of Liberal Arts and Sciences, The perfection. Utilizing a disciplined, data-driven approach, Six Sigma practitioners use data to School of Business, The College of monitor, control, and improve operational performance by eliminating and preventing defects Engineering, The College of Nursing in products and associated processes, including management, service delivery, design, and The School of Law. It is the oldest production and customer satisfaction. and largest Catholic university in the commonwealth of Pennsylvania. U.S. With Villanova’s Master Certificates in Six Sigma you can conveniently earn the skills and News & World Report has ranked credentials to become a sought-after professional in any department or industry. Villanova has Villanova as the #1 Master’s University specially designed four Six Sigma programs – three that demonstrate how the methodology in the Northern Region for nearly two can be applied in healthcare, financial services and information technology settings, plus decades. a general program with examples and case studies from a number of other industries. Each master certificate program features a panel of seasoned experts who guide you through a Villanova offers a variety of online specialized Green Belt course as well as Lean Six Sigma and Lean Black Belt courses. With certificate programs in today’s most Villanova’s Advanced Master Certificate in Lean Six Sigma, you can gain the skills to become in-demand disciplines: Project a Lean Master Black Belt and maximize success throughout your organization. Management, Six Sigma and Lean, Contract Management, IS Security, Villanova’s unique online programs reveal the unprecedented results of Six Sigma Business Analysis, Software Testing, implementation by organizations of all sizes. General Electric, one of the most successful Human Resources, ROI Methodology, companies using Six Sigma, has estimated benefits on the order of $10 billion during the Leadership, and Finance and first five years of implementation. In the financial services industry, Bank of America credits Accounting for the Non-Financial Six Sigma with $2 billion in revenue gains and cost savings since 2001. And numerous Manager. The university also offers healthcare facilities throughout the United States have documented millions of dollars in an online graduate program – the annual savings directly attributed to Six Sigma. Master of Science in Human Resource Development. LEarN FrOM THE wOrLD LEaDEr IN SIx SIgMa EDUCaTION ONLINE! Villanova University is widely recognized as the expert in Six Sigma education, with thousands Hurry! Monthly of online enrollments that include professionals from numerous Fortune 500 companies. Each Classes Fill Quickly. Six Sigma course is taught by Villanova University’s superior online faculty, which includes best-selling Six Sigma author and consultant George Eckes, financial services expert Adam Î 800-571-4938 Bowden, information technology veteran Don Ainsworth and healthcare executive Susan Î Intl. +1 813-612-4296 McGann. Î VillanovaU.com “Six Sigma is a management philosophy that has transformed organizations, helping them become more effective and efficient.” George Eckes, Villanova Online Faculty Member, Former GE Consultant and Best-Selling Author The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 2
  3. 3. DISTINgUISH yOUrSELF wITH grEEN bELT, LEaN SENSEI, LEaN bLaCk bELT aND ExPErIENCE aN UNMaTCHED LEaN MaSTEr bLaCk bELT CErTIFICaTIONS ONLINE FrOM VILLaNOVa UNIVErSITy! ONLINE CLaSSrOOM Now you can earn industry-recognized certifications through the worldwide leader in Six Our online classroom is second to Sigma online education – Villanova University! You’ll enjoy instant recognition, credibility and none! It’s dynamic, interactive and respect for your new credentials, which are the only Six Sigma certifications offered online. multimedia-driven. Instant messaging Plus you’ll get immediate pass/fail results after the exam. and shared virtual whiteboards allow you to interact with classmates and Earning your Green Belt, Lean Sensei, Lean Black Belt and Lean Master Black Belt faculty in real time. And two-way voice certifications validates your commitment to quality, increases your earning potential, and over IP is a great personal touch for gives you a competitive advantage in the workplace. No other credential does a better job of students who prefer to communicate ensuring employers that your contributions will significantly impact the bottom line. According via voice to ask questions or discuss to the Six Sigma Academy, professionals with Black Belt certification save companies weekly assignments. approximately $230,000 per project and can complete four to six projects per year. That’s more than $1 million in annual savings per Black Belt! Communicating with professors during virtual office hours and viewing Certification from Villanova University will also help you: leading industry experts via streaming • Earn prestige and recognition from colleagues video make learning faster than in the • Become part of a community of certified professionals traditional classroom setting. You’ll do • Gain greater confidence everything online in your own time, so • Be entrusted with greater responsibility you can work full time while continuing your education. Become a Six Sigma Expert – Earn a Master Certificate! Enterprises rely on highly trained performance improvement leaders to help them align Six UNParaLLELED FEaTUrES Sigma and Lean with an organization’s goals to create positive change, and to apply Six • Virtual classroom provides two-way Sigma and Lean across all aspects of the business, including human resources, financial, voice over IP with instant messaging legal, customer relations, information technology, operations, engineering and the supply and shared whiteboard features chain. Villanova University’s online master certificates help you gain the critical Six Sigma • Professor-led classes through online skills needed to lead remarkable improvements in any industry. streaming video • Lectures also available on CD-ROM Take three Six Sigma courses and earn a Master Certificate in Six Sigma, a Master Certificate and as downloadable MP3 files in Six Sigma – Healthcare, a Master Certificate in Six Sigma – Financial Services, or a Master • Chat rooms and message boards Certificate in Six Sigma – Information Technology. Each program features Lean Six Sigma and for rich, real-time interaction with Black Belt courses, plus a specialized Green Belt course with industry-specific examples and professors and students alike case studies. Earning a master certificate demonstrates thorough Six Sigma knowledge and • Ability to study anytime, anywhere understanding, as well as a solid commitment to continuing education. • No required login times – 24/7 access Take Your Career Higher With an Advanced Master Certificate in Lean Six Sigma! • Multimedia access – not a Build upon the expertise you’ve developed as a Black Belt and earn prestigious, career- book-in-a-box, go-it-alone program building Lean Master Black Belt certification. Expand your Lean Six Sigma proficiency across your entire operation, leading other Black Belts with your superior knowledge and skills. You’ll achieve all this and more by completing Villanova’s Advanced Master Certificate in Lean Six Hurry! Monthly Sigma. Classes Fill Quickly. Î 800-571-4938 Î Intl. +1 813-612-4296 Î VillanovaU.com The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 3
  4. 4. MaSTEr SIx SIgMa aND TakE CHargE OF yOUr FUTUrE! Nothing helps you stand out in the business crowd like the unique ability to reduce money-draining waste and inefficiency. But to tackle it, you must first identify it. That’s where the data-driven methodology of Villanova’s online Six Sigma master certificate program can help. Combining the valuable techniques of Six Sigma and Lean into one comprehensive program, the online Master Certificate in Six Sigma helps professionals like you produce extraordinary results for your organization. Available as part of this master certificate program or as individual certificates, courses including Six Sigma Green Belt, Lean Six Sigma and Lean Six Sigma Black Belt empower you with valuable skills and credentials you can apply immediately on the job. Program Benefits • Use proven Six Sigma problem-solving methods and statistical tools • Discover processes for collecting and analyzing data gET CErTIFIED! • Learn to lead and execute process-level improvement projects • Lower costs to provide products and services Your master certificate prepares you for certification exams – • Improve customer satisfaction Green Belt, Lean Sensei and Lean Black Belt – offered by Villanova • Increase productivity from fewer resources University. Choose your path based on the following chart. • Lead and coach quality improvement initiatives Green Belt Certificate Green Belt Certificate With Specialization $104,083 – Average Salary of U.S. Black Belts Î Healthcare iSixSigma Global Salary Survey General Emphasis Î Financial Service Î Information Technology Who Should Register? Professionals at all levels will benefit by learning how to use the core concepts of Six Sigma to make better business decisions, and Lean Six Sigma Certificate how to apply advanced tools and methodologies to solve critical business process problems. “Not only did I learn a lot but I started a Lean Six Sigma Black Belt Certificate job last week courtesy of this program. I am the new production planner and quality trainer for Service Wire Co. My MaSTEr CErTIFICaTE IN boss told me that the Villanova program SIx SIgMa is what really put me above the other MaSTEr CErTIFICaTE IN With Specialization candidates!” SIx SIgMa Î Healthcare Darrell Ashworth, Service Wire Co., Î Financial Services Huntington, West Virginia Î Information Technology The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 4
  5. 5. CHOOSE THE SPECIaLIzED SIx SIgMa MaSTEr CErTIFICaTE THaT’S rIgHT FOr yOU! Villanova University does more than simply teach you the principles of Six Sigma. Our experts show you how to apply powerful practices in your specific business environment. Whatever program you choose, you will quickly benefit from customized examples and case studies carefully designed to maximize your success. MaSTEr CErTIFICaTE IN SIx SIgMa – HEaLTHCarE Who Should Register? Through specific healthcare examples and case studies, this master Financial professionals at all levels will benefit by learning how certificate program teaches you how the unique problems in the to use the core concepts of Six Sigma to make better business healthcare industry can be solved using Six Sigma techniques. This decisions, and how to apply advanced tools and methodologies to proven methodology eliminates non value-added steps and reduces solve critical business process problems. defects and variation, resulting in more efficient processes, better patient care and a stronger bottom line. Learn how healthcare MaSTEr CErTIFICaTE IN SIx SIgMa organizations of all sizes – from small, rural clinics to large metropolitan hospital systems – are using Six Sigma practices to – INFOrMaTION TECHNOLOgy With information technology impacting all industries, this master improve every aspect of their business. certificate program is a great choice for technology professionals who want to maximize their corporate value by implementing Additional Healthcare Benefits Six Sigma strategies that measure attributes like network speed, • Decrease patient mortality rates network reliability and relevant business processes. Discover how • Shorten the length of hospital stays Six Sigma has evolved from an improvement framework for the • Increase cost savings manufacturing sector to one that can be applied across all levels of • Improve compliance requirements an enterprise, including software and systems development. • Increase throughput and generate incremental revenue opportunities • Reduce the number of inpatient transfers Additional IT Benefits • Improve software quality • Lower cycle time Who Should Register? • Reduce defects in products and services From directors of nursing and floor supervisors to risk managers • Increase customer satisfaction and CEOs, all healthcare leaders interested in reducing waste and • Improve systems reliability and performance inefficiencies will benefit from this master certificate program. Who Should Register? MaSTEr CErTIFICaTE IN SIx SIgMa – FINaNCIaL SErVICES This master certificate program equips software programmers, This master certificate program is ideal for professionals in developers and other technology professionals with the skills to financial institutions who want to enhance risk management, apply Six Sigma tools and methodologies to address key business investment income and overall efficiencies using proven Six Sigma process issues. methodologies. You’ll learn how financial organizations like Bank of America use Six Sigma to improve their operations areas, which have traditionally been considered the best candidates for Six Sigma implementation. Additional Financial Services Benefits • Lower costs by reducing transaction errors • Improve the customer experience • Grow revenue through efficiency and capacity enhancement techniques • Develop future leaders • Change the culture to make decisions based on facts and data The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 5
  6. 6. bECOME THE MaSTEr aMONg bLaCk bELTS – EarN aN aDVaNCED MaSTEr CErTIFICaTE! Once you’ve mastered Six Sigma and proven your ability to implement the methodology, expand your influence and organizational impact by earning both an Advanced Master Certificate in Lean Six Sigma and Lean Master Black Belt certification. These in-demand credentials will empower you with the skills and techniques to manage, mentor and inspire all Six Sigma Black Belts in your organization. TakE 3 CLaSSES TO EarN yOUr PrESTIgIOUS CrEDENTIaL In addition to enabling Black Belts to achieve Lean Six Sigma Master Black Belt certification, this program examines business Complete just one required course and two electives to earn your processes from a holistic perspective, empowering you to implement Advanced Master Certificate in Lean Six Sigma from Villanova. Six Sigma strategies that will create a positive impact across your entire enterprise. Lean Six Sigma Featuring the Lean Six Sigma Master Black Belt course, the comprehensive program helps you develop skills that are essential to advance your career as an in-house coach on Six Sigma. Earning your advanced master certificate and Lean Six Sigma Master Black Required Course: Belt certification demonstrates your expertise, proficiency and Î Lean Six Sigma Master Black Belt superior knowledge, plus it boosts your professional value to any organization. Program Benefits Choose Two Electives: • Achieve Lean Master Black Belt certification Î Strategic Organizational Leadership • Learn proven leadership and management skills Î Finance and Accounting for the Non-Financial Manager • Take a holistic approach to your company’s Lean Six Sigma Î Essentials of Project Management efforts Î Project Management for IS/IT • Gain knowledge of advanced statistical tools to optimize Î Maximizing Team Effectiveness enterprise efficiency Î Maximizing IS/IT Team Effectiveness Î Essentials of Business Analysis $134,779 – average salary of U.S. Î Essentials of Commercial Contract Management Î Essentials of Government Contract Management Six Sigma Master Black Belts Î Mastering Business Skills iSixSigma Global Salary Survey Î Essentials of IS Security Î Essentials of Software Testing Who Should Register? All individuals with Black Belt training who are looking to cement their leadership and Lean Six Sigma skills, and who wish to create a positive impact on their organization and their own careers. Those who need to meet re-certification requirements for Villanova’s Green aDVaNCED MaSTEr CErTIFICaTE IN LEaN SIx SIgMa Belt, Lean Sensei or Lean Black Belt certifications should also aND LEaN MaSTEr bLaCk bELT CErTIFICaTION register. The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 6
  7. 7. bEgIN yOUr MaSTEr CErTIFICaTE PrOgraM wHaT THE ExPErTS arE SayINg by SELECTINg a SIx SIgMa COUrSE – NOw “Six Sigma’s structured approach provides more than a checklist. It wITH SPECIaLIzaTIONS! shows you what’s coming next, lets you look at data from different views, and Six Sigma Green Belt gives you a big picture of your practices Six Sigma Green Belt – Healthcare for making decisions.” – Lynn Penn, Director of Quality Six Sigma Green Belt – Financial Services Systems and Process Management Six Sigma Green Belt – Information Technology Lockheed Martin Featuring specialized content for professionals in key business settings, these four courses are for individuals with little or no prior experience with Six Sigma methodologies. They’re an “By implementing Six Sigma practices, ideal way to learn to understand, interpret and use the core concepts of Six Sigma to make we showed that a quality improvement better business decisions. Each course is taught by Villanova University’s superior online project can lead to many benefits, not faculty, which includes seasoned experts in a variety of industries. In addition to the topics only patients in decreased mortality, listed below, each course spotlights case studies and examples from healthcare, financial but also to physicians and nurses by services, information technology and other fields. Managers responsible for top line growth making it easier for them to provide the will gain skills to implement cost reductions and improved organizational capability and best evidence-based, guideline-directed capacity. There are no prerequisites. care possible, and to the hospital itself with decreased lengths of stay and What You’ll Learn: decreased costs.” • The Origins and History of Six Sigma • Process Capability FMEA – Karen Gamerdinger, RN, MSN • DMAIC Methodology Overview • Design of Experiments Mercy Medical Center • Data Collection Plans • Prioritization Matrix Des Moines, IA • The Project Scope of a Team • Affinity Diagram • Determining Customer Requirements • Activity Network Diagram “The goal is not only to give the • Process Mapping and SIPOC • Process Decision Program Chart company’s future business leaders Six • Calculating the Baseline Sigma • Interrelationship Diagram Sigma expertise, but also to ensure • Types of Data • Tree Diagram the Six Sigma program develops better • Root Cause Analysis • Matrix Diagram business leaders.” • Hypothesis Testing • Failure Modes & Effects Analysis – Patricia Collins, Senior Deployment • Measures of Central Tendency • Determining Project Solutions Champion • Measures of Dispersion • House of Quality Merrill Lynch’s Enterprise-wide Six • Control Charts (X-bar & R, XmR) • Team Dynamics Diagram Sigma Program • Attribute Charts Hurry! Monthly Classes Fill Quickly. Î 800-571-4938 Î Intl. +1 813-612-4296 Î VillanovaU.com The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 7
  8. 8. COMPLETE THE PrOgraM wITH THESE rEQUIrED COUrSES Lean Six Sigma Lean Six Sigma Black Belt This eight-week certificate course helps managers and professionals This 16-week certificate course is designed for experienced Six gain valuable skills that can be used immediately to analyze Sigma practitioners with Green Belt training or equivalent work performance. Lean is a vital part of today’s business environment. experience.Students will learn to lead quality projects, coaching and The dimension of Lean Six Sigma attacks inefficiencies – wastes mentoring Green Belts on their Six Sigma projects and executing Six caused by defects, non value-added flow of information or Sigma techniques and strategies at the Black Belt level. materials, data storage, stacks of inventory, overproduction, and extra processing. Lean Six Sigma techniques help professionals lead What You’ll Learn: successfully in both service and manufacturing industries. There are • Needs vs. Requirements no prerequisites. • Criteria for Collecting Data • Data Collection Plan What You’ll Learn: • Determining Baseline Sigma • The Project Charter • Sub-Process Mapping • Lean is Not Only for Manufacturing • Histograms • Value Add and Waste • Chi Square • Waste Walks • Barriers to Lean Implementation • Spaghetti Diagrams • Reliability and Design for Six Sigma • Project Management • Taguchi Design • Projects – Initiation, Planning, Execution, Controlling, Closing • QxA=E • Visualizing and Improving the Process • Control Charts • Value Stream Mapping • Moving Average and S Chart • Kaizen Events • Evaluating the Measurement Systems • 5-S • Change Agent • Lean Accounting • Top 10 Questions Regarding Six Sigma • Theory of Constraints • Benchmarking • Barriers to Implementation • Financial Measures • Lean Projects • Scales and Probability • Lean Tools • Normal Distribution • Planning and Deployment for Lean Implementation • Normal Probability Plot • Quality Function Deployment • Total Productive Maintenance • SMED • Lean Six Sigma in Supply Chain Management • Cellular Flow • DFSS Plus DMADOV • Pull Systems • Porter’s Five Forces • POKA-YOKE • Theory of Inventive Problem Solving • Organization Assessment • Pugh Analysis • TRIZ • Multi-Vari Study • Prominent Figures of Lean • Implementation • Hoshin Planning • Risk Analysis • Total Productive Maintenance • Measurement Systems in the Enterprise • DMAIC Methodology Overview • Process Control for Non-Normal Data • Determining Customers and Their Needs • Balanced Scorecards • Process Mapping and SIPOC • Cp, Cpk, Ppk • 7M Tools • Process Characterization • International Diagrams • Critical Success Factors • Quick Response Manufacturing • Strategy of Six Sigma The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 8
  9. 9. bEgIN yOUr aDVaNCED MaSTEr CErTIFICaTE wITH THIS rEQUIrED COUrSE* Lean Six Sigma Master Black Belt This 12-week course – a foundational part of the Advanced Master Certificate in Lean Six Sigma program – will take you to the pinnacle of Six Sigma expertise. Through case studies, a course project and expert instruction, you will master the skills needed to motivate, manage and mentor Black Belt leaders. The course is an ideal way to increase cost savings and improve performance, drive crucial organizational change and implement an enterprise-wide approach to Lean Six Sigma. What You’ll Learn: • Mann-Whitney Test Leadership • Mood’s Median Test • Calculating the Cost of Poor Quality • Project Identification and Prioritization Design of Experiments • Change Management Leadership Skills • Design of Experiments Setup • Organizational Structures for Deployment of Six Sigma • KPIV and KPOV • Competitive Intelligence and Industry Benchmarks • Selecting the Optimal Design • Transitioning Goals/Objectives Into Actionable Projects • Design of Experiments Strategy • Overcoming Organizational Resistance • Screening Designs • Fold-Over Design Design for Six Sigma • Response Surface Methods • Pilot Testing New Products/Services • Mixture Designs • Advanced FMEA • Nested Designs and Difficult to Change Variables • DFSS – Overview of DMADV and DMADOV • Attribute Gage Study and Kappa Statistic • DMADV – Define Phase • Sampling Strategies • DMADV – Measure Phase • Use of Replication to Estimate Error • DMADV – Analyze Phase • DOEs with Two or More Response Variables • DMADV – Design Phase • Developing Optimal Project Metrics • DMADV – Verify Phase • Optimizing Process Efficiency Minitab Application** • Applied Value Stream Mapping • Minitab Statistics • Kaizen • Minitab Control Charts for Variables and Attributes • Applied TRIZ • Minitab Quality Tools • Advanced Identification of Capacity Constraints • Minitab Graphs • Minitab Project Application Analyze • Force Field Analysis Training, Coaching and Development • Multivariate Control Charts • Resource Allocation – Managing Black Belts • GAP Analysis • Decision Making Solutions – Evaluating Alternatives • Statistical Normality Tests • Employee Empowerment and Motivation Techniques • Control Charting Continuous Data • Rewards and Recognition • Advanced Interpretation of Control Charts • Developing a Process Control Plan Customers and Suppliers • House of Quality Advanced Inferential Statistics • Customer Retention and Loyalty • Hypothesis Testing for Proportions • Negotiation Techniques • Multiple Regression • And More • Review of Other Advanced Distributions * See chart on page 6 for electives • Confidence Intervals and Point Interval Estimates ** Minitab software not required for course The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 9
  10. 10. VILLaNOVa ONLINE FaCULTy aND PraCTICINg PrOFESSIONaLS Villanova University online faculty and staff bring a wealth of knowledge and real-world experience to instructional development and delivery. Don Ainsworth, GEBB Ron Crabtree, CPIM, CIRM Mr. Ainsworth is an associate at Booz Allen Hamilton, where Mr. Crabtree is an internationally recognized expert in business he provides consulting services related to business process process improvement methodologies. He has 30 years of experience reengineering, organizational change management and strategic in a variety of business settings, from small privately held planning. An expert in deploying Lean Six Sigma methodologies to manufacturers to Fortune 100 corporations, and leading global IT departments, he has mentored more than 75 Green Belts and management consulting firms. Black Belts. Patrick Davidson, MA, CSSBB Gary Ball Mr. Davidson is the Value Stream Manager for PTM Corporation. Mr. Ball is a Lean manufacturing training and implementation A Certified Six Sigma Black Belt, Mr. Davidson earned a BS in professional who developed his expertise in Lean methodologies Mathematics from Xavier University and an MA in Educational working with the Kaizen Institute of America. He has 10 years of Leadership from Eastern Michigan University. experience leading training sessions and facilitating kaizen events for small and large manufacturing and service companies. George Eckes, BA, MS Mr. Eckes is Founder, President and Chief Executive Officer of Adam Bowden, BA, BSc Colorado-based consulting group Eckes & Associates. His consulting Mr. Bowden is President of Wizegy Consulting and Training. His firm helped clients such as HP, Cisco and others save more than 10 years of Six Sigma deployment as a Master Black Belt, along $50 million in the last year alone. He earned a BA in Psychology with 20 years as a Lean Master, have involved a multitude of from the University of Notre Dame before completing his Master of corporations on several continents. He has a BSc in Mechanical Science from Eastern Michigan University. Engineering and Management from The Open University, UK. Douglas Evans, BSEE, MS Wayne Brantley, MS Ed, PMP Mr. Evans has been working in Six Sigma since 1994, when he Mr. Brantley has taught and consulted project management around was the lead Quality Engineer for the U.S. Air Force working with the world to Fortune 500 companies. He has over 23 years of Texas Instruments. He earned a BS in Electrical Engineering from experience as a Project Manager for AF Technology Training and University of Maryland in 1988 and an MS in Applied Statistics Curriculum Development in the United States Air Force. from University of West Florida in 1997. Jeffrey Capano, CSSBB Dan Feliciano, BA Mr. Capano is the President and CEO of Capano & Associates A Certified Six Sigma Black Belt, Mr. Feliciano has led strategic Quality Management Systems Training and Coaching, where he performance improvement initiatives yielding millions of dollars in has coached process improvement methodologies worldwide to benefits for organizations including GE Anti-Submarine Warfare companies such as Bell Engineering, Hitachi, GM and Delphi. Systems, Virginia Power and Aetna. He earned a BA in Production/ Operations Management from Virginia Commonwealth University. John Cipriani, PMP, MSA Mr. Cipriani has consulted 25 years in the financial services and Diane Johnson, MBA, MA, CSSBB, PMP manufacturing sectors. He has provided results-based solutions Ms. Johnson is an ASQ Certified Six Sigma Black Belt and a for companies such as Metropolitan Life, Eaton, GM, certified Project Management Professional through PMI. She has AT&T/Lucent, and Sears. an MBA from the University of Iowa, an MA from the University of Denver and a BA from Bethel College. The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 10
  11. 11. Aleshia Clarissa Kelley, MBA Norma Simons-White, MS, CSSBB, CQE Ms. Kelley is Senior Manager of Quality and Process Improvement Ms. Simons-White is President of Simons-White & Associates, Inc., at Western Union Financial Services, where she co-partnered full a consulting and training organization that specializes in providing deployment of Six Sigma and kaizen philosophies in corporate customized business and quality management solutions. She has an and local offices in Missouri. She earned a Master’s degree in MS in Industrial Engineering/Operations Research from Wayne State Management and an MBA from Fontbonne University, as well as a University in Detroit. BBA in Finance from Howard University. Christina A. Stevenson, PT Robert Lidtke, CSSBB, MSA Ms. Stevenson is the Corporate Data Quality Manager for the Mr. Lidtke developed his Six Sigma/Lean knowledge working in University of Maryland Medical System, where she consults with diverse manufacturing environments. He earned his Bachelor’s system hospitals to identify areas for improvement in quality. A in Electrical Engineering from Michigan Technological University licensed physical therapist, she earned her Master’s degree in and an MS in Administration from Central Michigan University. He Physical Therapy from the University of Maryland. received Six Sigma Black Belt certification from ASQ and a Lean Manufacturing Certificate from the University of Michigan. Bill Stieber, PhD Mr. Stieber started his involvement with quality and process Susan McGann, RN, BSN, MBA improvement as a quality circles facilitator and consultant with the The President and CEO of Pivotal Healthcare Solutions, Ms. Deming Method Consulting Group. He later implemented Black Belt McGann was among the nation’s first healthcare Six Sigma Master and Master Black Belt training in large Fortune 500 companies. He Black Belts. She has worked in all levels of the healthcare industry, holds a BS from Pennsylvania State University, MBA from LaSalle successfully leading Six Sigma deployments and curriculum University and a PhD from Temple University. development. Ms. McGann earned a BS in Nursing from the University of Delaware and an MBA from Drexel University. Karen J. Weed, BA A Certified Six Sigma Black Belt, Ms. Weed is the Upstream Todd Mikula, BA, CSSBB Marketing Manager at GE Healthcare/IDX Systems Corporation, A Certified Six Sigma Black Belt, Mr. Mikula has worked where she manages the upfront work associated with describing, in marketing, sales, operations, eCommerce and project scoping and defining success criteria for product introduction management with Ford Motor Credit, Bank of America and projects. The recipient of Black Belt certifications from General PricewaterhouseCoopers. He has a BA in Finance/Marketing from Electric and the American Society for Quality, she earned a BA in the University of Colorado. Psychology from Johnson State College. Dan Munson, CSSBB, CQE (ASQ) Gary Wickett, BSIE, MBA Mr. Munson’s background includes over 20 years at Honeywell Mr. Wickett has considerable experience with Lean and JIT and Storage Technology. He has consulted process improvement implementations, value stream mapping, continuous improvement, methodologies worldwide to the likes of 3M, Alcoa, Philips and kaizen, 5-S, offsite product transfers and capacity planning. He has Siemens. Mr. Munson is a double-certified Six Sigma Black Belt worked with the supplier base to implement Lean and has taught (ASQ certified and company certified) and an ASQ Certified Quality Lean concepts in the U.S. and China. Engineer. Karen Young, BS, MPM, CSSBB, C(ASCP)SC Amalia (Molly) Punzo, MD A graduate of Villanova University’s Six Sigma program and a A Six Sigma Green Belt, Ms. Punzo is Medical Director for Quality Certified Six Sigma Black Belt, Ms. Young is President and CEO of at Shore Health Systems in Easton, Maryland. She earned her MD Strategic Solutions and Associates, LLC. She has a BS in Biology, from the University of Connecticut School of Medicine. a Master’s in Project Management and a wealth of Six Sigma experience. The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 11
  12. 12. CErTIFICaTE PrOgraM TUITION Master Certificates and Advanced Master Certificate in Six Sigma Take all three courses and receive your Master Certificate in Six Sigma. Or choose a Six Sigma The University Alliance (UA) facilitates program that focuses on healthcare, financial services or information technology. Then learn the promotion and online delivery of to manage Black Belts by earning your Advanced Master Certificate in Lean Six Sigma. degree and professional certificate programs from the nation’s leading traditional universities and institutions. Six Sigma Powered by UA’s technology and Six Sigma Green Belt support services, our university Six Sigma Green Belt – Healthcare partners have surpassed 450,000 Six Sigma Green Belt – Financial Services online enrollments and a million Six Sigma Green Belt – Information Technology $1,980 credit hours – making UA the largest facilitator of e-learning in the country. Lean Six Sigma $1,980 University Alliance partners include Villanova University, the University Lean Six Sigma Black Belt $3,980 of Notre Dame’s Mendoza College Lean Six Sigma Master Black Belt $2,980 of Business, the University of San Francisco, Tulane University’s Freeman Master Certificate in Six Sigma* $6,995 School of Business, Florida Institute Advanced Master Certificate in Lean Six Sigma* $5,995 of Technology, The University of Scranton, Jacksonville University and * $945 savings on all three courses Dominican University. Continuing Education Units (CEUs): Earn 4.5 CEUs for Six Sigma Green Belt courses, 5.0 CEUs for Lean Six Sigma, 9.0 CEUs for Lean Six Sigma Black Belt and 7.5 CEUs for Lean One simple call connects you to a Six Sigma Master Black Belt. broad range of benefits. You will be Professional Development Units (PDUs): Earn 45 PDUs for Six Sigma Green Belt programs, assigned a program representative 50 PDUs for Lean Six Sigma, 90 PDUs for Lean Six Sigma Black Belt and 75 PDUs for Lean who serves as your contact for non- Six Sigma Master Black Belt. academic issues – answering questions ACE Credit Recommendations: The American Council on Education (ACE) recommends three about financing options, helping you undergraduate credit hours for each of the Six Sigma Green Belt courses and Lean Six Sigma. to enroll in the next class and more. ACE recommends six semester hours for Lean Six Sigma Black Belt. Technical support personnel and other professionals are also easily accessible every step of the way. wHaT TyPES OF aSSISTaNCE aND ExCLUSIVE SaVINgS arE aVaILabLE? Hurry! Monthly Tuition Assistance Your tuition cost may be covered by your company’s tuition assistance program and may also Classes Fill Quickly. be tax deductible. Consult your HR department and your tax advisor for more information. Î 800-571-4938 Intl. +1 813-612-4296 Î Î VillanovaU.com Smart Option Loan Sallie Mae offers a flexible, low-cost loan product specifically designed to help working adults who enroll in an accredited university’s distance learning certificate program. For more information on the Sallie Mae Smart Option Loan, contact a program representative today or fill out an online application. The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 12
  13. 13. Military and Government Savings MaSTEr THE SkILLS THaT DELIVEr Exclusive savings of 15% per course are available for active U.S. military servicemembers. rESULTS For more information, call 800-983-6484. In addition, all federal, state and local Your command of proven Six Sigma government employees are eligible, via our agreement with the National Technical tools and techniques will boost your Information Service (NTIS), to save 10% off individual certificate courses and 5% off master earnings and strengthen your career: certificate programs. Call 800-959-6138 and identify yourself as a government employee to • Certified Six Sigma Black Belts can benefit from these savings. earn up to $38,000 more than their uncertified counterparts.* SIx SIgMa SUCCESS STOrIES • Average salary of U.S. Six Sigma Thousands of successful professionals have experienced the unequaled advantages of Six Master Black Belts is $134,779, or Sigma training from Villanova. These are just a few of them: $30,000 more than average salary of U.S. Six Sigma Black Belts* “Last year I completed the Villanova Six Sigma Green Belt and Black Belt classes, which were • 29% of professionals received a fantastic! Then I sat for the certification exam, passed it, and became a certified Lean Six promotion within a year of earning Sigma Black Belt.” Six Sigma Black Belt certification.** * iSixSigma Global Salary Survey Patrick Valentine, Regional Manager, ** iSixSigma Magazine, “Six Sigma Certification” Electrochemicals “I enrolled in the Six Sigma program to validate my experience and increase my marketability. Hurry! Monthly Because I am in a career transition mode and I’m financing the program myself, I would not Classes Fill Quickly. take on that level of investment if I did not believe it would benefit me. Even before finishing Î 800-571-4938 the program, I have already received accolades on my pursuit of impressive new credentials Î Intl. +1 813-612-4296 and professional designations. I would encourage anyone to take advantage of this training.” Î VillanovaU.com Cecile E. Stephenson,Principal Management Consultant, Business Management Consulting “I have enjoyed this [Six Sigma Green Belt] experience in learning and education more than any I have ever had. For advanced learning, this is far and away the best I have ever experienced. This should be the wave of the future for all post BS/BA education. I have really enjoyed this learning experience.” Stephen Hans, Kennewick, WA “I have enjoyed this [Six Sigma Green Belt] course very much. I chose Villanova because of the accreditation and outstanding reputation it has in the Six Sigma community. I have no doubt that when it comes to a job interview, the name Villanova will make the difference in who is selected. Thanks again! ” Tim Miller, Scottsville, KY The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 13
  14. 14. a DIVErSE NETwOrk COrPOraTE TraININg Join the growing number of companies nationwide who have experienced the Unleash the Power of Your Organization University Alliance difference: Establish a corporate training program today, and begin to see positive results in your • All Children’s Hospital organization immediately! We can customize the content, delivery and/or branding to your • Ashley Furniture organization’s training needs – all at special corporate rates that won’t break your budget! • Booz Allen Hamilton • BP • CACI What You’ll Get A well-educated workforce equals corporate success. Along with saving your company • Ciena valuable time and money, you’ll provide your employees with the opportunity to learn • Cigna the necessary skills to lead improvement initiatives that result in measurable sales growth, • Coca-Cola Enterprises economic value, customer satisfaction and retention, and employee satisfaction and • CompuCom motivation. These skills will help increase your bottom line and create a streamlined • EdLink work environment. • Farmers Insurance • FedEx Express • General Dynamics Start With a Pilot Program! • Hallmark Health System Register a group of your employees in an online class, and see how their newly acquired • Hewlett Packard knowledge increases productivity and impacts your bottom line. This pilot program offers the • Highmark following services to your organization: • Imperial Sugar • Special corporate pricing • Independence Blue Cross • A unique, expert-led online session to “kick off” the course • Johnson & Johnson • A survey of employees after class to ensure quality and satisfaction • KPMG • An end-of-course review with corporate managers • Lockheed Martin • All employees will be in the same online class • McAfee • Memorial Health Extraordinary Results Call for Extraordinary Training • North Shore Long Island Jewish Many major companies have benefitted significantly from Six Sigma training: Health System • General Electric saved $12 billion during its first five years of Six Sigma implementation • Pitney Bowes and added $1 to its earnings per share. • Primavera Systems • Motorola reduced manufacturing costs by $1.4 billion from 1987-1994 and saved $15 • Ryder billion over the last 11 years. • Smith & Nephew • Honeywell recorded more than $800 million in savings. • State Farm • U.S. Dept. of Defense • U.S. Dept. of Homeland Security • U.S. Dept. of Labor • U.S. Military • Verizon Wireless • Wyeth Pharmaceuticals • Xerox Corporate rates are available Î 800-280-9895 Î corp@VillanovaU.com The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 14
  15. 15. Customized Training Solutions: You Define It, We Design It COrPOraTE braNDED LEarNINg A Top-Ranked, Accredited University ENVIrONMENT Leverage the prestige, credibility and academic excellence of Villanova University to deliver Villanova University can provide superior corporate education. customized corporate training: • Exclusive online classroom Respected Credentials • Dedicated instructor Empower and motivate your employees with valuable skills and certificates upon completion • Customized virtual classes of each course. • Customized message board Flexible Program Content Choose from today’s most in-demand disciplines. Add, remove, change or replace modules to bENEFITS OF ONLINE LEarNINg • 24/7 accessibility suit your needs. • No mandatory log-in times • No classroom attendance Your Proprietary Training Materials • High degree of interaction Seamlessly integrate your existing training materials with flexible course content. • Consistency of training • Efficient learning process Subject Matter Experts (Yours and/or Ours) • No travel Consolidate the expertise of your organization’s leaders and our faculty for optimal learning • No lost opportunity cost outcomes. • No lost productivity Cutting-Edge Online Learning Technology Ensure consistent messaging with a state-of-the-art e-learning system that includes streaming Corporate rates video lectures, archived live sessions, message boards, chat rooms and email. are available Corporate-Branded Learning Environment Î 800-280-9895 Choose a learning environment devoted strictly to your team, taught online by an instructor Î corp@VillanovaU.com dedicated to your organization. This private course enables your team to relate your specific organizational process content to the learning environment. Participants enjoy rich interaction through weekly, instructor-led “live” virtual classes using two-way voice over Internet and electronic white board technology, as well as a dedicated message board. Instructional Design & Course Development Generate excitement and disseminate critical information by bringing your executives into the virtual classroom. Direct and star in customized modules filmed at our studio or your offices. Demonstrated Experience, Proven Results Team up with the University Alliance and tap into today’s most in-demand business topics. Choose from Six Sigma and Lean, project management, leadership and many other subjects. Call today and ask how we’re helping some of the world’s most successful organizations revolutionize their corporate training – and how we can do the same for you. The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938 15
  16. 16. University Alliance Online | 9417 Princess Palm Avenue, Suite 400 | Tampa, FL 33619-8348 | www.UniversityAlliance.com © 2009 Bisk Education, Inc. All rights reserved. Company, products and service names may be trademarks of their respective owners. PDFVIL03v4 | v100226

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