SIPOC Presentation.ppt

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SIPOC Presentation.ppt

  1. 1. SIPOC DIAGRAM Best-In-Class Template Analysis and Recommendation
  2. 2. Purpose of a SIPOC Diagram <ul><li>Identifies all elements of a Process Improvement Project before work begins </li></ul><ul><li>Helps define and refine a complex project that might not be well scoped </li></ul><ul><li>Helps answer questions such as: </li></ul><ul><ul><li>Where does the process start and end? </li></ul></ul><ul><ul><li>What are the major steps in the process? </li></ul></ul><ul><ul><li>What are the primary process inputs and outputs? </li></ul></ul><ul><ul><li>Who are the key customers of the process (both internal and external)? </li></ul></ul><ul><ul><li>Who are the key suppliers of the process (both internal and external)? </li></ul></ul><ul><ul><li>What are the requirements of the customers? </li></ul></ul><ul><li>Provides a deep understanding of the current process </li></ul>
  3. 3. SIPOC Diagram Example Step Activity #n . . . Step Activity #2 Step/Activity1 Customer Outputs (Requirements) Process (Name) Inputs (Specifications) Suppliers
  4. 4. SIPOC Diagram Example
  5. 5. SIPOC Diagram Example
  6. 6. SIPOC Diagram Example
  7. 7. Matrix Comparison- SIPOC Diagrams <ul><li>  </li></ul>
  8. 8. Best-in-class SIPOC Diagram (completed)
  9. 9. Best-in-class SIPOC Diagram (template)
  10. 10. SIPOC Operational Definitions <ul><li>Suppliers: The individuals, departments, or organizations that provide the materials, information, or resources that are worked on in the process being analyzed </li></ul><ul><li>Inputs: The information or materials provided by the suppliers. Inputs are transformed, consumed, or otherwise used by the process (materials, forms, information, etc.) </li></ul><ul><li>Process: The macro steps (typically 4-6) or tasks that transform the inputs into outputs: the final products or services </li></ul><ul><li>Outputs: The products or services that result from the process. </li></ul>
  11. 11. SIPOC Operational Definitions <ul><li>Customers: The individuals, departments, or organizations that receive the outputs, the products or services, generated by the process </li></ul><ul><li>Input Metric: Quantitative measurements used to define quality, time or cost of the inputs </li></ul><ul><li>Process Metric: Quantitative measurements used to define quality, time or cost of the process </li></ul><ul><li>Output Metric: Quantitative measurements used to define quality, time or cost of the output </li></ul>
  12. 12. Sources http://www.willdo.com.au/Downloads/ProcessImprovementModulesDemo.doc http://www.anticlue.net/archives/000760.htm Information Source: Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh, The Six Sigma Way – Team Handbook , (New York, McGraw-Hill, 2002) http://www.powerandsystems.com/EN/resources/articles_associates/lilla.html http://www.pd-trak.com/sixsigma.htm http://www.minitab.com/products/qualitycompanion/tools/sipoc.aspx http://www.isixsigma.com/library/content/c010429a.asp http://www.asq.org/sixsigma/tools-exchange/docs/sipoc-diagram-template.doc http://www.army.mil/armybtkc/focus/cpi/tools3.htm#img1 http://finance.isixsigma.com/library/content/c060322a.asp

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