Started in the early 1980s, Deming/Juran philosophy as the focal point
Emphasis on widespread training, quality awareness
Training often turned over to HR function
Not enough emphasis on quality control and improvement tools, poor follow-through, no project-by-project implementation strategy
TQM was largely unsuccessful
Quality Systems and Standards International Standard Organization (ISO) in 1987 ISO 9000:2000 Quality Management System – Fundamentals and Vocabulary ISO 9001:2000 Quality Management System – Requirements ISO 9004:2000 Quality Management System – Guidelines for Performance Improvement A company can be certified by selecting a registrar and receiving a certification audit. Once certified, the company also receives periodic surveillance audits.