Quality People:  a brief overview of.. Edward Deming Joseph M. Juran Philip Crosby
Edward Deming Summary of 14 points of  Total Quality Management from “Out of the Crisis” http://www.well.com/user/vamead/d...
Edward Deming <ul><li>MS in physics and mathematics </li></ul><ul><li>Doctorate in physics </li></ul><ul><li>Moved towards...
Clarify your Concept <ul><li>Define your mission/Goal </li></ul><ul><li>Aim for constant improvement in the services offer...
Realize your Concept <ul><li>Have a long term, not short term profit orientation </li></ul><ul><li>Find, understand, and r...
System and Process Management <ul><li>85/15 rule  (Theory of Profound knowledge) </li></ul><ul><ul><li>85% of a worker’s e...
Constant Learning <ul><li>Before hiring: rigorous pre-screening  </li></ul><ul><li>Before working: rigorous pre-work train...
Team and Leaders <ul><li>All levels of the organization must be involved with full commitment at the top </li></ul><ul><li...
Reap the Rewards <ul><li>Spread Profits/rewards to team members </li></ul><ul><li>Empower people to take charge </li></ul>...
Joseph M. Juran “Quality Control Handbook” Quality Trilogy: Planning, Improvement, Control http://www.juran.com/ FOR MORE ...
History <ul><li>1926, a pioneer at Bell Laboratories </li></ul><ul><ul><li>Statistical inspection department was one of th...
Six Sigma Breakthrough <ul><li>Created at Motorola in the 80’s to achieve breakthrough results based on fundamentals of Ju...
Six Sigma Philosophy <ul><li>A methodology to drive out waste </li></ul><ul><li>Improve quality, cost and time performance...
Quality Planning <ul><li>Identify who are the customers </li></ul><ul><li>Determine the needs of the customers </li></ul><...
Quality Improvement <ul><li>Develop a process which is able to produce the product </li></ul><ul><li>Optimize the process ...
Quality Control <ul><li>Prove that the process can produce the product under operating conditions with minimal inspection ...
Philip Crosby The Cost of Poor Quality
History <ul><li>Experience from the assembly line </li></ul><ul><li>Focused on zero defects </li></ul><ul><li>Many years o...
4 Absolutes of Quality Management <ul><li>Quality is defined as conformance to requirements, not as goodness or elegance <...
Another worth noting: Taguchi <ul><li>First person to equate quality with cost </li></ul><ul><li>Focus on loss of quality ...
For more information on quality leaders <ul><li>Management Thought Leaders </li></ul><ul><li>The Quality Gurus </li></ul>
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Quality Overview Presentation

  1. 1. Quality People: a brief overview of.. Edward Deming Joseph M. Juran Philip Crosby
  2. 2. Edward Deming Summary of 14 points of Total Quality Management from “Out of the Crisis” http://www.well.com/user/vamead/demingdist.html http://caes.mit.edu/deming/14-points.html &quot;It is not enough to just do your best or work hard. You must know what to work on.&quot;- W. Edwards Deming
  3. 3. Edward Deming <ul><li>MS in physics and mathematics </li></ul><ul><li>Doctorate in physics </li></ul><ul><li>Moved towards statistics </li></ul><ul><li>US Census bureau 1940 </li></ul><ul><li>Started private practice in 1946 emphasizing statistical sampling and quality control </li></ul><ul><li>Influential work in Japan heralded their economic rise in the automotive industry </li></ul>Edward Deming
  4. 4. Clarify your Concept <ul><li>Define your mission/Goal </li></ul><ul><li>Aim for constant improvement in the services offered to your clients </li></ul>Edward Deming TQM points summary
  5. 5. Realize your Concept <ul><li>Have a long term, not short term profit orientation </li></ul><ul><li>Find, understand, and root out the 4 detriments: fear, jealously, anger, revenge </li></ul><ul><li>Eliminate practices that undermine workers’ self/mutual respect and motivation </li></ul><ul><ul><li>Maintain or enhance the self esteem of other </li></ul></ul><ul><li>Foster all chances for pride in workmanship and sharing in the improvement process </li></ul>Edward Deming TQM points summary
  6. 6. System and Process Management <ul><li>85/15 rule (Theory of Profound knowledge) </li></ul><ul><ul><li>85% of a worker’s effectiveness is determined by the system he works in, only 15% by his own skill </li></ul></ul><ul><li>When you understand the importance of quality and timeliness of inputs from suppliers, you’ll stop buying on low-bid </li></ul><ul><li>Monitor outputs throughout i.e. prevention over inspection </li></ul>Edward Deming TQM points summary
  7. 7. Constant Learning <ul><li>Before hiring: rigorous pre-screening </li></ul><ul><li>Before working: rigorous pre-work training </li></ul><ul><li>Retrain on the job </li></ul><ul><li>Management must constantly learn from entire team, clients, and competitors </li></ul>Edward Deming TQM points summary
  8. 8. Team and Leaders <ul><li>All levels of the organization must be involved with full commitment at the top </li></ul><ul><li>Eliminate performance ratings </li></ul><ul><li>Emphasize stability and constancy of effort </li></ul><ul><li>Involve the whole team in major decisions </li></ul><ul><li>Involve clients, suppliers, and staff for feedback loops </li></ul>Edward Deming TQM points summary
  9. 9. Reap the Rewards <ul><li>Spread Profits/rewards to team members </li></ul><ul><li>Empower people to take charge </li></ul><ul><li>Encourage pride in deliverery of the product </li></ul><ul><li>Spread what you have learned </li></ul>Edward Deming TQM points summary
  10. 10. Joseph M. Juran “Quality Control Handbook” Quality Trilogy: Planning, Improvement, Control http://www.juran.com/ FOR MORE INFO...
  11. 11. History <ul><li>1926, a pioneer at Bell Laboratories </li></ul><ul><ul><li>Statistical inspection department was one of the first of its kind </li></ul></ul><ul><li>1937 chief of Western Electric’s Industrial Engineering office </li></ul><ul><ul><li>Focused on methods of quality improvement </li></ul></ul>Joseph Juran
  12. 12. Six Sigma Breakthrough <ul><li>Created at Motorola in the 80’s to achieve breakthrough results based on fundamentals of Juran </li></ul><ul><li>Six Sigma capability means 12 standard deviations of process output between the upper and lower specification limits </li></ul><ul><li>Therefore, no more than 3.4 parts per million fall outside of the specification limit </li></ul>Joseph Juran
  13. 13. Six Sigma Philosophy <ul><li>A methodology to drive out waste </li></ul><ul><li>Improve quality, cost and time performance of any business </li></ul><ul><li>Achieved through a series of successful projects </li></ul><ul><li>Green belt, black belt, and master black belt levels </li></ul>Joseph Juran
  14. 14. Quality Planning <ul><li>Identify who are the customers </li></ul><ul><li>Determine the needs of the customers </li></ul><ul><li>Translate those needs into our language </li></ul><ul><li>Develop a product that can respond to those needs </li></ul><ul><li>Optimize the product features so as to meet our needs and customer needs </li></ul>Joseph Juran Quality Trilogy
  15. 15. Quality Improvement <ul><li>Develop a process which is able to produce the product </li></ul><ul><li>Optimize the process </li></ul>Joseph Juran Quality Trilogy
  16. 16. Quality Control <ul><li>Prove that the process can produce the product under operating conditions with minimal inspection </li></ul><ul><li>Transfer the process to operations </li></ul>Joseph Juran Quality Trilogy
  17. 17. Philip Crosby The Cost of Poor Quality
  18. 18. History <ul><li>Experience from the assembly line </li></ul><ul><li>Focused on zero defects </li></ul><ul><li>Many years of experience with Martin-Marietta and 14 years as vice-president if ITT </li></ul>Philip Crosby
  19. 19. 4 Absolutes of Quality Management <ul><li>Quality is defined as conformance to requirements, not as goodness or elegance </li></ul><ul><li>The system for causing quality is prevention, not appraisal </li></ul><ul><li>Performance standard must be zero defect, not “close enough” </li></ul><ul><li>The measurement of quality is the price of non-conformance </li></ul>Philip Crosby
  20. 20. Another worth noting: Taguchi <ul><li>First person to equate quality with cost </li></ul><ul><li>Focus on loss of quality rather than quality itself </li></ul><ul><ul><li>Costs of reworking, scrapping, maintenance costs, downtime, warranty claims, etc. </li></ul></ul><ul><li>Optimize process and product prior to production vs. emphasizing the achievement of quality through inspection </li></ul><ul><ul><li>Use prototyping to optimize </li></ul></ul>Genichi Taguchi http://www.dti.gov.uk/mbp/bpgt/m9ja00001/m9ja0000111.html
  21. 21. For more information on quality leaders <ul><li>Management Thought Leaders </li></ul><ul><li>The Quality Gurus </li></ul>
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