Presentation to Brisbane Rotary   6 th  April, 2009 Mario Pennisi  FAOQ, MJ Ahern Medallist Former Chairman AOQ-QLD ™* The...
The Development and Use of Lean Six Sigma Competencies <ul><li>Who is the AOQ-QLD ™? </li></ul><ul><li>What is Lean Six Si...
The Development and Use of Lean Six Sigma Competencies <ul><li>Uses </li></ul><ul><ul><li>Trainee </li></ul></ul><ul><ul><...
<ul><li>AOQ-QLD ™ is the Australian Organisation for Quality-Queensland Inc </li></ul><ul><li>A not-for-profit member base...
<ul><li>Provides networking opportunities </li></ul><ul><li>Groupings by Regions </li></ul><ul><li>Grouping by Interest-Di...
<ul><li>Six Sigma is a tool for improving the profitability of business by aiming to reduce defects to 3.4 per 1,000,000 o...
<ul><li>Lean is the elimination of waste, based on 5S (Sort, Straighten, Shine, Standardise & Sustain). </li></ul>The Deve...
<ul><li>2005: Training Project </li></ul><ul><ul><li>Over many years the Australian Organisation for Quality (AOQ), throug...
<ul><li>RABQSA has a standard process for developing and registering competencies: </li></ul><ul><li>Need, </li></ul><ul><...
<ul><li>Scheme Committee is to assist RABQSA in four key areas: </li></ul><ul><li>key stakeholder engagement; </li></ul><u...
<ul><li>The role of each Sub-Scheme Committee is to: </li></ul><ul><li>provide key stakeholder engagement; </li></ul><ul><...
<ul><li>Six Sigma Scheme committee that was developed consisted of: </li></ul><ul><li>AOQ-QLD ™  as Champion  </li></ul><u...
The Development and Use of Lean Six Sigma Competencies <ul><li>ASQ – American Society for Quality has a Body of Knowledge,...
<ul><li>A competency is the minimum capability that a competent person can perform, either </li></ul><ul><ul><li>Competent...
The competencies are laid out as follows: Competency Performance Criteria Evidence Guide The Development and Use of Lean S...
<ul><li>Performance Criteria </li></ul><ul><li>1.1:  Describe why Six Sigma is an important tool for business: </li></ul><...
The Development and Use of Lean Six Sigma Competencies An Example of Yellow Belt Comp 1:Describe the Value of Lean Six Sigma
<ul><li>Yellow Belt </li></ul><ul><li>Seven (7) competencies. </li></ul><ul><li>Green Belt </li></ul><ul><li>Seven (7) com...
The competencies are available at: Yellow Belt www.rabqsa.com/docs/downloads/TCD67.pdf Green Belt www.rabqsa.com/docs/down...
<ul><li>From Trainee </li></ul><ul><ul><li>Comparison among individuals </li></ul></ul><ul><ul><li>Comparison of Course pr...
<ul><li>AOQ-QLD™  Registers </li></ul><ul><li>Systems Auditors QMS and EMS  </li></ul><ul><li>Energy Conservation Auditors...
<ul><li>Non-Registered Training </li></ul><ul><li>Registered Training </li></ul><ul><ul><li>Market forces </li></ul></ul>T...
<ul><li>AOQ-QLD ™  through its Six Sigma Division has championed the development of a set of Six Sigma competencies and ha...
<ul><li>Who is the AOQ-QLD ™? </li></ul><ul><li>What is Lean Six Sigma? </li></ul><ul><li>How Did it all Begin? </li></ul>...
The Development and Use of Lean Six Sigma Competencies What Did I Cover ? <ul><li>Uses </li></ul><ul><ul><li>Trainee </li>...
Thank you for your attention! Contact Information: [email_address] The Development and Use of Lean Six Sigma Competencies ...
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Mario Pennisi - The Development and Use of Lean Six Sigma ...

  1. 1. Presentation to Brisbane Rotary 6 th April, 2009 Mario Pennisi FAOQ, MJ Ahern Medallist Former Chairman AOQ-QLD ™* The Development and Use of Lean Six Sigma Competencies [email_address] or [email_address] * Australian Organisation for Quality-Queensland-Inc The Development and Use of Lean Six Sigma Competencies Australian Organisation for Quality (Queensland) Inc
  2. 2. The Development and Use of Lean Six Sigma Competencies <ul><li>Who is the AOQ-QLD ™? </li></ul><ul><li>What is Lean Six Sigma? </li></ul><ul><li>How Did it all Begin? </li></ul><ul><li>So What to do? </li></ul><ul><li>The Standardisation Process </li></ul><ul><li>Scheme Committee </li></ul><ul><li>Six Sigma Competencies </li></ul><ul><li>Where are the Competencies? </li></ul>What will I cover ?
  3. 3. The Development and Use of Lean Six Sigma Competencies <ul><li>Uses </li></ul><ul><ul><li>Trainee </li></ul></ul><ul><ul><li>Potential Employer </li></ul></ul><ul><ul><li>Training Provider </li></ul></ul><ul><li>Lean Six Sigma Accreditation Register </li></ul><ul><li>When Will Registered Training Begin? </li></ul><ul><li>Summary </li></ul>What will I cover ?
  4. 4. <ul><li>AOQ-QLD ™ is the Australian Organisation for Quality-Queensland Inc </li></ul><ul><li>A not-for-profit member based organisation to provide the business community with knowledge, expertise and assistance with integrating their management systems (&quot;top down&quot;) including the legal requirements of governance and ethics, the regulated systems eg WHS and environmental as well as quality, risk, knowledge, energyconservation, continuity and compliance, so as to improve their bottom line . </li></ul>The Development and Use of Lean Six Sigma Competencies Who is AOQ-QLD ™ ?
  5. 5. <ul><li>Provides networking opportunities </li></ul><ul><li>Groupings by Regions </li></ul><ul><li>Grouping by Interest-Divisions (7 off) </li></ul><ul><li>Specialist Registers for Systems Auditors, Six Sigma Professionals, Energy Conservation Auditors </li></ul><ul><li>Conferences Australia wide </li></ul><ul><li>Training Australia wide </li></ul><ul><li>eZine – Progressing Business </li></ul><ul><li>Co-ordinate many of our activities with relevant University Schools and Departments, UQ, QUT, Griffith, Monash </li></ul>The Development and Use of Lean Six Sigma Competencies Who is AOQ-QLD ™ ?
  6. 6. <ul><li>Six Sigma is a tool for improving the profitability of business by aiming to reduce defects to 3.4 per 1,000,000 occurrences, project by project (SPC). </li></ul><ul><li>The tool is DMAIC, Define, Measure, Analyse, Improve, Control. </li></ul><ul><li>Six Sigma designates professionals by belts, eg White, Yellow, Green, Black and Master Black. </li></ul>The Development and Use of Lean Six Sigma Competencies Lean Six Sigma?
  7. 7. <ul><li>Lean is the elimination of waste, based on 5S (Sort, Straighten, Shine, Standardise & Sustain). </li></ul>The Development and Use of Lean Six Sigma Competencies Lean Six Sigma?
  8. 8. <ul><li>2005: Training Project </li></ul><ul><ul><li>Over many years the Australian Organisation for Quality (AOQ), through its consulting services arm, has been asked to source training providers for employers in need of training in Lean Six Sigma. </li></ul></ul><ul><ul><li>Training and competency of Lean Sigma experts varies considerably across Australia. </li></ul></ul><ul><li>2006: Formation of Six Sigma Division </li></ul><ul><li>2007: The Six Sigma Division decided to champion and facilitate the derivation of an appropriate set of international competencies for assessment to Black, Green and Yellow belts. </li></ul>The Development and Use of Lean Six Sigma Competencies Competencies-How Did it all Begin?
  9. 9. <ul><li>RABQSA has a standard process for developing and registering competencies: </li></ul><ul><li>Need, </li></ul><ul><li>Facilitation by RABQSA, </li></ul><ul><li>Scheme Committee – developed by AOQ-QLD ™ , </li></ul><ul><li>Facilitated Meeting to agree on Competencies and Measures, </li></ul><ul><li>Review Period – total of about 6 weeks, </li></ul><ul><li>Registration & launch to RABQSA Web Site, </li></ul><ul><li>Feedback welcomed </li></ul>The Development and Use of Lean Six Sigma Competencies Standardisation Process ?
  10. 10. <ul><li>Scheme Committee is to assist RABQSA in four key areas: </li></ul><ul><li>key stakeholder engagement; </li></ul><ul><li>ongoing review of scheme requirements; </li></ul><ul><li>advice on RABQSA policies and procedures; and </li></ul><ul><li>independent review of Complaints and Appeals. </li></ul>The Development and Use of Lean Six Sigma Competencies Standardisation Process ?
  11. 11. <ul><li>The role of each Sub-Scheme Committee is to: </li></ul><ul><li>provide key stakeholder engagement; </li></ul><ul><li>develop certification requirements for a specific scheme or schemes; </li></ul><ul><li>identify requirements for maintenance of certification; </li></ul><ul><li>provide advice on methods for examination of defined competencies; and </li></ul><ul><li>provide validation of certification requirements to ensure ongoing relevance to industry. </li></ul>The Development and Use of Lean Six Sigma Competencies Standardisation Process ?
  12. 12. <ul><li>Six Sigma Scheme committee that was developed consisted of: </li></ul><ul><li>AOQ-QLD ™ as Champion </li></ul><ul><li>Facilitator - RABQSA </li></ul><ul><li>AOQ-QLD ™ Six Sigma Division </li></ul><ul><li>Minitab </li></ul><ul><li>NAB </li></ul><ul><li>Quality-Associates International South East </li></ul><ul><li>Pragmatic Improvement </li></ul><ul><li>SAI Global </li></ul><ul><li>Segla </li></ul><ul><li>SGS </li></ul><ul><li>Snowden Group </li></ul><ul><li>Refer http://www.rabqsa.com/docs/downloads/ISD01.pdf . </li></ul>The Development and Use of Lean Six Sigma Competencies Standardisation Process ?
  13. 13. The Development and Use of Lean Six Sigma Competencies <ul><li>ASQ – American Society for Quality has a Body of Knowledge, which provides some assessment for competency. </li></ul><ul><li>A participant can develop a project to be reviewed by an ASQ committee and then can sit the (multiple choice) examinations to obtain a Black belt, for example. This could follow a training period and possibly an RPL (Recognition of Prior Learning) process to reduce the training cost. </li></ul>Six Sigma Competencies-Introduction
  14. 14. <ul><li>A competency is the minimum capability that a competent person can perform, either </li></ul><ul><ul><li>Competent, or </li></ul></ul><ul><ul><li>Not yet Competent </li></ul></ul><ul><li>This may not be sufficient for some employers. </li></ul>The Development and Use of Lean Six Sigma Competencies What are Competencies?
  15. 15. The competencies are laid out as follows: Competency Performance Criteria Evidence Guide The Development and Use of Lean Six Sigma Competencies What is the Format and Why?
  16. 16. <ul><li>Performance Criteria </li></ul><ul><li>1.1: Describe why Six Sigma is an important tool for business: </li></ul><ul><ul><li>• Philosophy of six sigma </li></ul></ul><ul><ul><li>• Origins of six sigma </li></ul></ul><ul><li>1.2: Explain Organizational drivers and metrics: </li></ul><ul><ul><li>• Identify key drivers for business </li></ul></ul><ul><li>1.3: Describe the importance of utilizing organizational goals: </li></ul><ul><ul><li>• Project selection </li></ul></ul>The Development and Use of Lean Six Sigma Competencies An Example of Yellow Belt <ul><li>Evidence Guide </li></ul><ul><li>Demonstrate the impact that six sigma has on businesses operations. </li></ul><ul><li>Demonstrate knowledge of the origins of Six Sigma, including: </li></ul><ul><ul><li>• Motorola </li></ul></ul><ul><ul><li>• GE </li></ul></ul><ul><ul><li>• Statistical Origin </li></ul></ul><ul><li>Identify KPIs that are important for an organization in order to measure its progress against strategic objectives: </li></ul><ul><ul><li>• Profit • Customer satisfaction </li></ul></ul><ul><ul><li>• Market share • Efficiency </li></ul></ul><ul><ul><li>• Product differentiation </li></ul></ul><ul><li>Demonstrate knowledge of the project selection process and when to apply DMAIC (Define, Measure, Analyze, Improve, Control) as opposed to other problem solving tools. Identify organizational goals as they relate to the project selection process. </li></ul><ul><li>Comp 1 </li></ul><ul><li>Describe </li></ul><ul><li>the </li></ul><ul><li>Value </li></ul><ul><li>of Lean </li></ul><ul><li>Six </li></ul><ul><li>Sigma </li></ul>
  17. 17. The Development and Use of Lean Six Sigma Competencies An Example of Yellow Belt Comp 1:Describe the Value of Lean Six Sigma
  18. 18. <ul><li>Yellow Belt </li></ul><ul><li>Seven (7) competencies. </li></ul><ul><li>Green Belt </li></ul><ul><li>Seven (7) competencies. </li></ul><ul><li>Black Belt </li></ul><ul><li>Nine (9) competencies. </li></ul><ul><li>The competencies build on each other (so a Black Belt has 23 competencies). </li></ul>The Development and Use of Lean Six Sigma Competencies How Many Competencies Are There?
  19. 19. The competencies are available at: Yellow Belt www.rabqsa.com/docs/downloads/TCD67.pdf Green Belt www.rabqsa.com/docs/downloads/TCD69.pdf Black Belt http://www.rabqsa.com/docs/downloads/TCD68.pdf Can be linked from www.aoq.org.au/six-sigma.htm The Development and Use of Lean Six Sigma Competencies Where are the Competencies?
  20. 20. <ul><li>From Trainee </li></ul><ul><ul><li>Comparison among individuals </li></ul></ul><ul><ul><li>Comparison of Course provided </li></ul></ul><ul><ul><li>Basis for RPL to reduce training costs </li></ul></ul><ul><li>From Potential Employer </li></ul><ul><ul><li>Discriminate between Applicants </li></ul></ul><ul><ul><li>Determine what in-house training might be required </li></ul></ul><ul><ul><li>Discriminate between Providers </li></ul></ul><ul><ul><li>Basis for RPL to reduce training costs </li></ul></ul><ul><li>From Training Provider </li></ul><ul><ul><li>Basis for Developing Training Programs </li></ul></ul><ul><ul><li>Basis for RPL to reduce training costs </li></ul></ul><ul><ul><li>Basis for Benchmarking training programs </li></ul></ul>The Development and Use of Lean Six Sigma Competencies Use for Minimum Competencies?
  21. 21. <ul><li>AOQ-QLD™ Registers </li></ul><ul><li>Systems Auditors QMS and EMS </li></ul><ul><li>Energy Conservation Auditors </li></ul><ul><li>Consultants </li></ul><ul><li>Trainers </li></ul><ul><li>Lean Six Sigma Practitioners, Yellow, Green, Black and Master Black Belt </li></ul><ul><li>Details are at: www.aoq.org.au/registers.htm </li></ul>The Development and Use of Lean Six Sigma Competencies Lean Six Sigma Accreditation Register
  22. 22. <ul><li>Non-Registered Training </li></ul><ul><li>Registered Training </li></ul><ul><ul><li>Market forces </li></ul></ul>The Development and Use of Lean Six Sigma Competencies When Will Training to the Competencies Begin?
  23. 23. <ul><li>AOQ-QLD ™ through its Six Sigma Division has championed the development of a set of Six Sigma competencies and had them registered internationally by RABQSA. </li></ul><ul><li>The competencies are the minimum standards that any person should aspire to for each of the recognised belts, ie Yellow, Green and Black. </li></ul><ul><li>Training to the competencies is a requirement for registration on the Lean Six Sigma Accreditation Register. </li></ul>The Development and Use of Lean Six Sigma Competencies Summary
  24. 24. <ul><li>Who is the AOQ-QLD ™? </li></ul><ul><li>What is Lean Six Sigma? </li></ul><ul><li>How Did it all Begin? </li></ul><ul><li>So What to do? </li></ul><ul><li>The Standardisation Process </li></ul><ul><li>Scheme Committee </li></ul><ul><li>Six Sigma Competencies </li></ul><ul><li>Where are the Competencies? </li></ul>The Development and Use of Lean Six Sigma Competencies What Did I Cover ?
  25. 25. The Development and Use of Lean Six Sigma Competencies What Did I Cover ? <ul><li>Uses </li></ul><ul><ul><li>Trainee </li></ul></ul><ul><ul><li>Potential Employer </li></ul></ul><ul><ul><li>Training Provider </li></ul></ul><ul><li>Lean Six Sigma Accreditation Register </li></ul><ul><li>When Will Registered Training Begin? </li></ul><ul><li>Summary </li></ul>
  26. 26. Thank you for your attention! Contact Information: [email_address] The Development and Use of Lean Six Sigma Competencies Questions ?
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