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Lean Six Sigma for Healthcare White Belt Training
Lean Six Sigma for Healthcare White Belt Training
Lean Six Sigma for Healthcare White Belt Training
Lean Six Sigma for Healthcare White Belt Training
Lean Six Sigma for Healthcare White Belt Training
Lean Six Sigma for Healthcare White Belt Training
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Lean Six Sigma for Healthcare White Belt Training


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  • 1. Lean Six Sigma for Healthcare White Belt Training Sponsored by: Georgia Hospital Association Research and Education Foundation GHA Education Center Marietta, Georgia May 6, 2010 Introduction Healthcare is in crisis. The industry is struggling with skyrocketing costs, poor quality, nursing shortages and employee dissatisfaction— all symptoms of deeper problems inherent in the system itself. More and more healthcare providers are realizing the imperative of improving quality and safety and eliminating waste as strategies for responding to the challenges. Lean Six Sigma for Healthcare can eliminate many obstacles to excellence, such as cumbersome information technology systems, worker frustration, and inadvertent errors and oversights that can increase patient safety risks. Surprisingly few improvements require costly or sweeping high-tech “fixes.” Most often, simple, well designed interactions based on scientific observations and experiments bring nearly unimaginable improvement… fast. Lean Six Sigma for Healthcare is a business improvement methodology that maximizes shareholder value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed, and invested capital. The fusion of Lean and Six Sigma improvement methods is required because: • Lean cannot bring a process under statistical control • Six Sigma alone cannot dramatically improve process speed or reduce invested capital • Both enable the reduction of the cost of complexity Lean Six Sigma White Belt Purpose The purpose of this one day workshop is to provide an overview of the concepts and explain and illustrate the methodologies of Lean Six Sigma for Healthcare. Participants will learn about value streams, waste, and basic lean tools, as well as, data collection and the interpretation of the data, specifically as it relates to the processes. A portion of this class will be dedicated to a discussion of how health care organizations apply the tools and methods in support of robust performance. Date and Location Thursday, May 6, 2010 GHA Education Center 1675 Terrell Mill Road Marietta, Georgia 30067 770-249-4500 (Directions are included in this flyer)
  • 2. Objectives Upon completion of this course, participants will be able to: Define a plan for implementing Lean Six Sigma in their organization Interpret the nature of the variation found in all processes Identify and eliminate waste within operations Recognize the DMAIIC model used to improve processes Understand the Lean Six Sigma methodology and the benefits of a Six Sigma program Who Should Attend This program is designed for hospital CEOs, CNOs, CMOs, CFOs, quality and safety professionals, PHA hospital Peer Review contacts, Top Ten Physician Directed Care Workgroup members, medical directors, chief of services, physicians, board members, director of nursing, patient safety professionals, legal counsel, director of pharmacy, risk managers, quality management professionals, and other health care leaders who are instrumental in improving quality and efficiency within their organization and complying with the requirements of regulatory organizations, such as, TJC, CMS, DNV, etc. Registration Information The registration fee for healthcare professionals from a GHA member hospital or health system is $215.00 per person. The fee for non-members is $430.00. The deadline for registration is April 22, 2010. Registrations postmarked after April 22, 2010 will be subject to a $25.00 late registration fee. Registration fees less a $25.00 cancellation fee are refundable if notice is received no less than five working days prior to the conference. If you have any special needs, which should be considered in order for you to attend this meeting, please call the GHA Education Department at (770) 249-4500. Distance Learning Registration Information GHA member hospitals may participate in this program utilizing GHA’s distance learning technology and watch it live via GHA’s web site. The technology is able to capture audio and video of the program and display the presenter’s Power Point slides. A computer with an Internet connection download speed of at least 512KB; Windows Media Player; the ability to view and hear streaming video; and a sound card and speaker(s) are required. To participate via live Webcast, fill out the registration form attached to this flyer, mark that you will participate via live GHA Webcast, and return the registration form to GHA. The cost for participating is $240 per connection.
  • 3. Accommodations There are three hotels located near our office that have given GHA special rates. They are: 1. The Courtyard by Marriott Windy Hill 2045 South Park Place Atlanta, Georgia 30339 (770) 955-3838. $89.00 plus tax, per room, per night. When making reservations, be sure to ask for the special Georgia Hospital Association rate, GHAY or GHAX. 2. Doubletree Hotel Atlanta at Windy Hill 2055 South Park Place Atlanta, GA 30339 770-272-9441 $109.00 plus tax per room per night ask for corporate code #0002647081 The hotel provides a complimentary van shuttle between the GHA office and the hotel. 3. Hyatt Regency Suites Atlanta Northwest 2999 Windy Hill Road, Marietta, Georgia, USA 30067 770-956-1234 770-956-9479 (fax) 1-800-233-1234 Ask for the Georgia Hospital Association Corporate rate of $95.00 for a standard one bedroom suite; $115.00 for the business plan one bedroom suite and $215.00 for the regency suite. Continuing Education Credit GHAREF is accredited by the Medical Association of Georgia to offer continuing medical education to physicians. GHAREF designates this educational activity for a maximum of 7 category 1 credits toward the AMA Physician’s Recognition Award. Each physician should claim only those credits that he/she actually spent in the activity. Georgia Hospital Association is an approved provider of continuing nursing education by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s COA. Approved for 7 Contact Hours Faculty Larry Aft, P.E., Fellow IIE and ASQ, is director of continuing education and program development with the Institute of Industrial Engineers in Norcross, Georgia. Stephen R. Mayfield serves as senior vice president for quality and performance improvement for the American Hospital Association and is director of the AHA Quality Center in Chicago, Illinois.
  • 4. Lean Six Sigma for Healthcare White Belt Training GHA Education Center Marietta, Georgia May 6, 2010 Tentative Agenda Thursday, May 6, 2010 7:00 a.m. – 8:00 a.m. Registration and continental breakfast 8:00 a.m. – 12:00 noon Lean Six Sigma for Healthcare: White Belt Training 10:00 a.m. – 10:15 a.m. Break 12:00 noon – 1:00 p.m. Lunch 1:00 p.m. – 4:30 p.m. Lean Six Sigma Training: White Belt Training continued 2:45 p.m. – 3:00 p.m. Break 4:30 p.m. Adjourn Specific topics covered in the agenda will include: • Introduction to Lean • Value • Value Stream Mapping • Waste • 5S • SMED • Six Sigma philosophy 1. Objective 2. Organization 3. Structure 4. Approach • DMAIIC • Six Sigma Projects • Variation • Histograms/Basic Statistics • Statistical Process Control • Healthcare Applications
  • 5. Directions to GHA 1675 Terrell Mill Rd. Marietta, GA 30067 (770) 249-4500 From I-75 Southbound: Exit Windy Hill #260 turn right…. From I -75 Northbound: Exit Windy Hill #260 turn left…. 1. Travel Windy Hill for 1/5 mile. 2. Turn right at Chick-Fil-A. You will pass the Doubletree Hotel and Courtyard by Marriott on the right. 3. Turn right at every intersection in the office park. 4. Turn right to leave the office park. You are now on Terrell Mill Road. 5. GHA is the second driveway entrance on the right at the traffic light. From Georgia Highway 41 Southbound: 1. You will pass Dobbins Air Force Base runways on the right. 2. At the top of the hill there is a Texaco station on the left and a cemetery on the right – turn left at this intersection. This is Terrell Mill Road. 3. Go through the first traffic light. 4. GHA’s driveway / entrance is on the right at the second traffic light. From Georgia Highway 41 Northbound: 1. Turn right on Terrell Mill Road – this is one light past Windy Hill. (There will be a Value City on the right.) 2. Go through the first traffic light. 3. GHA’s driveway / entrance is on the right at the second traffic light. From I-285 Westbound: Exit I-75 to Chattanooga… From I-285 Northbound: Exit I-75 to Chattanooga… 1. Stay in right lane – using caution. Follow directions above From I-75 Northbound. GHA Education Center The GHA Education Center is located on the second floor of the GHA building. You can access the Education Center by driving down to the second level of the parking lot and entering the building through the double glass doors. Attire The attire for this conference will be business casual.
  • 6. REGISTRATION [one form per person, please] Register on-line at or return this form no later than April 22, 2010 to: Martha Harrell Georgia Hospital Association 1675 Terrell Mill Road Marietta, Georgia 30067 (770) 249-4500 / (770) 249-4593 (FAX) The following person will attend GHA’s “Lean Six Sigma for Healthcare White Belt Training” seminar being held Thursday, May 6, 2010 at GHA Education Center in Marietta: ____________________________________________________________________________________ Name Nickname ____________________________________________________________________________________ Title ____________________________________________________________________________________ Hospital/Organization Name ____________________________________________________________________________________ Street City / State / Zip ____________________________________________________________________________________ Telephone Number & Ext. Fax Number E-mail Enclosed are registration fees (make checks payable to GHAREF) in the amount of: __________ $215.00 per person for professionals from a GHA member hospital __________ $240.00 per connection to watch the program live via GHA’s web site __________ $430.00 per person for non-members __________ $ 25.00 per person late fee if postmarked after April 22, 2010 __________ Total ____________________________________________________________________________________ Credit card type (Visa, AmEx, or MasterCard) and Number Expiration Date ____________________________________________________________________________________ Name as it appears on card Signature -Please Return by April 22, 2010-