2 0 0 9 I N T E R N AT I O N A L C O N F E R E N C E O N
LEAN & SIX SIGMA
Practical tools, techniques, and methods that you can apply immediately!
March 11-12, 2009 ,, Rosen Plaza Hotel, Orlando, Florida
March 11-12, 2009 Rosen Plaza Hotel, Orlando, Florida
Applications in Government You could be spending $3,000 or $4,000 for a similar
You could be spending $3,000 or $4,000 for a similar
Applications in Manufacturing conference. This conference was designed to provide a
conference. This conference was designed to provide a
much more reasonable fee than any other conference on
much more reasonable fee than any other conference on
Applications in Service the same topic, and to give you the best education there
the same topic, and to give you the best education there
Free Interactive Workshops is for your professional growth!
is for your professional growth!
Latest in Lean Six Sigma
Lean Six Sigma in the Office
Lean Six Sigma Statistics
Leveraging Lean Six Sigma
People, the “Soft Side” of Change
Lean Six Sigma for Beginners Featured Speakers
How To Get Started
Industry Case Studies
Innovation & Value
Value Stream Maps
Thomas Pyzdek, Author Brigadier General Nitin J. Champaneria Sharyn Mlinar
Overcoming Barriers The Six Sigma Handbook
and The Handbook for
John Posner, Director
The U.S. Air Force Smart
Senior Quality Engineer
Hoffman-La Roche, Inc.
Associate Technical Fellow
The Boeing Company
Quality Management Operations
Early Registration Gifts
GPS (if you register to both conferences)
The Best-Valued Lean &
Six Sigma Conference in
Digital Photo Frame
Disney Park Ticket North America
2009 International Conference on Lean & Six Sigma
Practical tools, techniques, and methods that you can apply immediately!
March 11-12, 2009 • Rosen Plaza Hotel, Orlando, Florida
March 11-12, 2009 • Rosen Plaza Hotel, Orlando, Florida
Top 10 Reasons to Attend this Conference Message from the Conference Chairs…
10. Lean Measures and Accounting: Lean measures, project You can’t afford to miss the Lean Six Sigma conference this year!
selection, and Value Stream Accounting; new approaches to old
problems. We are all dealing with budgetary challenges, the
economic downturn, off-shoring costs, and a list
9. Innovation and Best Practices: Case studies from business and of issues that keep us all awake at night. In these
government with success stories that include tips and suggestions you ever-changing and uncertain times, you can still
can use for your own applications. count on the proven results of the Lean Six
Sigma (LSS) approach to address these issues. It
8. Lean Six Sigma Culture: Developing and maintaining, a Lean is no wonder that individuals with LSS knowledge
culture, change, communication, and accountability, can be more and experience are highly valued and sought
difficult than the technical side of improvement. after in the current marketplace. No matter how
much you know, you can always bring more value
7. Lean and Six Sigma Leadership: Getting and keeping senior to your company. This conference was designed
leadership, and the rest of the organization, energized and moving by people like you, to do just that.
toward successful results.
Hear from the industry leaders on a wide variety
6. Lean A3 Thinking and Innovations in Value Stream Mapping:
of topics. Learn from the experts in free work-
Reduce the clutter and revolutionize people’s approach to problem
shops. Take away some great practical ideas that
solving (A3). Learn better ways to see the Value Stream.
you can use in your business right away. Learn to
5. Lean Six Sigma in the Office: How to get started and keep it going. succeed in the soft side of change – achieving
greater buy-in and response from all levels of
4. Lean Six Sigma Basics: Foundation knowledge to get you started. employees. Network with your peers who have
experienced the same challenges looking for
3. Lean Six Sigma Statistics: Using process data and statistics to help similar solutions. In all, the conference promises to be an excellent
you create and verify positive change. return on effort.
2. Lean Networking: Come and network with some of the best known As Abraham Lincoln said, “the best thing about the future is that it only
leaders and practitioners in the country. comes one day at a time.” These are two days you cannot afford to miss!
1. Apply Lean Now at a Great Value! Free workshops, immediate We look forward to welcoming you in person to the 2009 conference.
takeaways for any change agent from beginners to experts. You could
be spending upwards of $3,000 or $4,000 for a similar conference. This
conference was designed to provide a much more reasonable fee than
any other conference on the same topic, and to give you the best
education there is for your professional growth! Marco Luzzatti and Mercedes Bartow, Co-Chairs
2009 International Conference on Lean and Six Sigma
Early Registration Gifts Organizing Committee
If you register for the International Lean & Six Sigma Conference using
Marco Luzzatti, Greenville Technical College
the registration code “AQI2009”, you are entitled to one Early
Mercedes Bartow, 370 Consulting Group
Registration Gift, with the exception of GPS, which is available to the first
twenty registrants who register to both the Lean Six Sigma and the ISO
9000 Conferences. If you register for both conferences, you may select
Dean Davidson, The Adopt Lean Group
one GPS, instead of two separate gifts. Choices of Early Registration
John Gray, U.S. Air Force
Rai Chowdhary, Team 2000
• GPS (if you register to both conferences)
• Digital Picture Frame (7”) Technical Committee
Jennifer Beckley, Advanced Technology Services
• Digital Camera Dan Blakely, Greenville Technical College
• I-Pod Shuffle Cathy Fisher, Quality Improvement Strategies
• After 2 PM Disney Park Ticket Axel Granholm, Allscripts
Susie Koslow, Acumen & BLS, Inc.
Sharyn Mlinar, The Boeing Company
Ashley Stroud-LoVerde, Allscripts
Conference Contact Information:
International Lean & Six Sigma Conference To register for the Lean & Six Sigma
Four Camden Drive, Pittsburgh, PA 15215 USA Conference, please use the combined
Tel: (412) 782-3383, Toll free: (866) 500-3383, Fax: (412) 782-3384 conference registration form on page A-13.
E-mail: email@example.com; www.6sigmaconference.com
Please turn the flyer over to view the Program for the International Conference on ISO 9000
SESSION 1: KEYNOTE SESSION 2: IMPROVING THE BOTTOM
LEAN & SIX SIGMA PLENARY LINE USING LEAN & SIX SIGMA
Wednesday Morning • March 11, 2009
Wednesday Morning • March Wednesday Morning • March 11, 2009
Session Chair: Marco Luzzatti, Conference Co-Chair
Session Chair: Marco Luzzatti, Conference Co-Chair Session Chair: John Gray, U.S. Air Force
8:00 AM - 8:15 AM 10:10 AM - 10:45 AM; Paper #L21
Opening Remarks: Mercedes Bartow, Conference Co-Chair Lean for Leaders: Translating Lean into Financial Results
Philip Kirby, President & Managing Director, Organization
8:15 AM - 9:00 AM; Paper #L11 Thoughtware International, Inc.
How LSS and You Can Help the Leadership Process
Thomas Pyzdek, Author of “The Six Sigma Handbook” & Evidence abounds that typically 40%-80% of all
President, Pyzdek Consulting, Inc. “Continuous Improvement” projects in an
organization are not “ on strategy” and thus do not
We often criticize leaders for not supporting our contribute to the bottom line. In addition, a crucial
efforts. What if you were asked for advice from a issue is getting an instant feedback on the impact of
leader on how you could help them lead the daily actions on the bottom line. Learn the tools
organization more effectively? Lean and Six Sigma and techniques to create a successful Lean
practitioners have tools and methods that can have or Continuous Improvement program, link Lean
much broader implications than we realize. As a concepts into strategy, and translate the “intent” into
Lean Six Sigma practitioner, find out how you can “actionable, measurable, and sustainable financial
answer the above question from a leader; including results.” Most importantly, learn to make the Lean strategy everyone’s
helping managers with their most important job of job.
deciding what the organization should do, and not
do, to be successful. Also, learn the strategy to follow Philip Kirby is one of the top rated speakers at American Quality
in strengthening crucial leadership drivers such as strategy development, institute’s conferences. He published two books “Thoughtware®: Change
planning, control, measurement, decision-making, and the ability to the Thinking and the Organization will Change Itself”, and “The
recognize the need for and quickly adjust business priorities. Even if you Future…You Can’t Get There From Here” reflects the depth of thinking,
are not a Lean Six Sigma practitioner, there will be something to learn and inspirational value he brings to his profession.
from this presentation.
10:45 AM - 11:20 AM; Paper #L22
Thomas Pyzdek is one of the leading Quality and Six Sigma State of Manufacturing in the United States and
authorities and the author of over 50 copyrighted works including Why Lean is Vital
“The Six Sigma Handbook”, “The Handbook for Quality Management,” John Allen, President, Total Systems Development
and “The Quality Engineering Handbook”.
U.S. corporations have systematically damaged their manufacturing
9:00 AM - 9:45 AM; Paper #L12 capabilities, which will undoubtedly have far reaching impact on the
Application of Lean & Six Sigma in Government Operations economy for many years to come. Understand how manufacturing
Brigadier General John Posner, Director, Air Force Smart capability has eroded during the last 20 years. Find out the clear formula
Operations, Office of the Secretary of the Air Force for reversing this trend and how Lean plays a vital role. Learn why Lean
is different from the “Get the cost out” programs. A case study will be
The United States Air Force (USAF) rivals the world’s largest organiza- discussed from the Toyota Motor Manufacturing Company that is
tions in size and complexity. Despite its strong reversing the trend, and doing quite well.
history of success, the USAF faces increasingly
diverse responsibilities and immense financial John Allen is the former Director of Training for Toyota's first North
challenges. Traditional responses such as increased American plant. He was trained by the Japanese experts who
funding or budget cuts are no longer sufficient. originally started the Lean movement. He frequently contributes to “Lean
Find out how the USAF has embarked on an Manufacturing: A Plant Floor Guide,” DoD “Continuous Process
unprecedented effort using tested industry ideas like Improvement (CPI) Transformation Guidebook”, and USAF “AFSO21 CPI
“Lean” and others to drive “Continuous Improvement” Playbook” (the US Air Force's guide to Lean-CPI).
and eliminate waste. Discussions will include the
context for change, core program fundamentals, 11:20 AM - 11:55 AM; Paper #L23
engagement of employees at all levels, and Six Sigma - The Grass Roots Way
examples of front line success. While far from perfect or complete, Air Rai Chowdhary, President/CEO, TEAM 2000 & Ted Owens,
Force Smart Operations (AFSO) experiences have broader application to Master Black Belt, Applied Materials
other military services and public sector.
This presentation will share the unique steps and results from a Six
Brig. Gen. John Posner is the Director, Air Force Smart Operations, Sigma journey within one business unit of a multinational semi-
Office of the Secretary of the Air Force in Washington, D.C., conductor equipment company. The effort started locally at a business
responsible for transformation efforts. He is a senior advisor and unit with only middle and lower management support. Initially, it was not
Continual Process Improvement mentor to senior Air Force leaders. an officially approved company-wide project. Learn the key factors that
Previously, he served on the Joint Staff as Deputy Director for determined the success of this Six Sigma project. Hear the remarkable
Operations at the National Military Command Center. three-year results and how senior leadership eventually embraced the
initiative. See how you, too, can duplicate this successful “grass roots”
9:45 AM - 10:10 AM - Refreshment Break Six Sigma effort in your organization.
Rai Chowdhary provides training for Management and Leadership
development for Fortune 500 companies such as Dell, Applied Materials,
Abbott Labs, and Pepsico. Mr. Owens has over twenty years of
experience in quality engineering in the automotive, medical device, and
11:55 AM - 1:00 PM - Lunch Break
SESSION 3: INNOVATIVE TRENDS SESSION 4: UTILIZING A3 AND
IN LEAN & SIX SIGMA APPLICATIONS FIRST PASS YIELD TO ACHIEVE LEAN
Wednesday Afternoon • March 11, 2009
Wednesday Afternoon • March Wednesday Afternoon • March 11, 2009
Session Chair: Cathy Fisher, QIS
Session Chair: Cathy Fisher, QIS Session Chair: Axel Granholm, Allscripts
1:00 PM - 1:35 PM; Paper #L31 3:00 PM - 3:35 PM; Paper #L41
Applying Lean & Six Sigma Tools in an Office Environment Aligned Priorities and Action A3 Thinking
Tim Oltman, Lean Engineering & Christa Fowler, Technology Axel Granholm, MBB, Director, Program Office, Allscripts
Specialist - Six Sigma Site Focal, The Boeing Company
Follow the journey of a $400M healthcare IT company as it transformed
Winning organizations have successfully mastered Continuous its management system and culture from a labor intensive, PowerPoint®-
Improvement methods in office environments and support processes Junk infused series of board (read: bored) meetings to a Lean system
such as IT, Finance, Logistics, HR, and Engineering, not just in core of aligned dashboards, A3 Thinking, and effective problem solving. This
manufacturing or business processes. See how Boeing applied presentation dives into Dashboards, called Tracking Sheets, and how
Just-in-Time, Lean, Six Sigma, Theory of Constraints, and other they are created and used. Leaders must present action A3s
Continuous Improvement tools in an office environment. Learn how to demonstrating a thorough grasp of the situation, root causes, an action
identify office Value Streams, create customer pull, and flow work plan covering counter measures and corrective steps. Participants will
without interruptions. View an office application of Lean 5S, and find out come away with a management system tool based on A3 thinking that
how to simplify activities to minimize queues and get ideas about how aligns business activity around “True North” and accurately gauges the
you can successfully apply Continuous Improvement to your office and health of a business.
Axel Granholm has been a healthcare IT professional for more than
Tim Oltman is currently with the IDS Boeing, Wichita Lean Engineering twenty years. With certifications as a Lean & Six Sigma Black Belt, and
office. He is a Boeing Six Sigma Black Belt, and heads the Wichita site Master Black Belt, he has led numerous Process Programs. Axel’s
Six Sigma Steering Committee. He has over 20 years of Aerospace recent accomplishments include deploying Lean Six Sigma that resulted
experience with General Dynamics. Christa Fowler is the Lead with in annual savings in excess of $2M per year.
Technology Department at Boeing IDS Wichita.
3:35 PM - 4:10 PM; Paper #L42
1:35 PM - 2:10 PM; Paper #L32 Systematic Improvements to First Pass Yield at Saab Barracuda
Case Study: An Air Force Acquisition Organization That from 2004-2008
Utilized Lean and Six Sigma Methodologies to Fix Problems Greg Moore, Quality Process Engineer, Saab Barracuda, LLC
John E. Gray, Audit Program Manager, U.S. Air Force
Saab Barracuda, LLC, is the leader in development, testing, and
Government agencies are constantly challenged to improve production of multispectral camouflage systems used for reducing enemy
capabilities while reducing resources. Too often, we hear horror stories detection of our soldiers. To provide the best product possible for
about government carelessly spending taxpayer dollars. The Air Force soldiers, one key metric SAAB uses has been first pass yield (FPY).
Acquisition function has been under significant scrutiny. The truth is FPY tracks how much work makes it through a process right the first
almost every audit in the last 50-plus years has defined the same core time. Despite many challenges, find out how SAAB increased daily FPY
problems. This begs the question “why isn’t anyone doing anything about every year between 2004 and 2008 from a low of 65% to consistently
this?” This is a case study about an Air Force acquisition organization above 96%. Learn how one organization used First Past Yield to
that used Lean and Six Sigma to fix problems within its service motivate associates to do the right things right the first time and to drive
acquisitions and how it has forged a strategic plan to develop and Continuous Improvement.
sustain a culture of Continuous Process Improvement.
Greg Moore is a Quality Process Engineer with Saab Barracuda,
John E. Gray is a Lean facilitator with the United States Air Force LLC. As a Quality Process Engineer, he is a facilitator for the Process
Acquisition Management & Integration Center. He is an organizational Improvement Team meetings. Greg is also responsible for CAR/PARs,
strategic planner, audit program manager, certified quality auditor, and a and vendor corrective actions.
certified Plexus/Coach trainer. He has over 15 years experience with the
United States Air Force, Air Combat Command. He is a veteran of many 4:10 PM - 4:45 PM; Paper #L43
Kaizen events in his current role. This is Lean Six Sigma Jeopardy!
Kreg Worrest & Todd Daniels, Field Engineers, Montana
2:10 PM - 2:45 PM; Paper #L33 Manufacturing Extension Partnership (MEP) Center
Quality Engineering and Statistics at the Heart of Success of
LSS and Operations Excellence Attend this presentation that uses the format of the popular game show
Nitin J. Champaneria, Senior Quality Engineer, Jeopardy to help make training fun and improve retention. Attendees of
Hoffman-La Roche, Inc. this interactive presentation will participate in a game of Jeopardy in
which topics such as Lean Six Sigma, “Identify the Waste”, “Things
Six Sigma is relatively new to the Pharmaceutical Industry. Find out how That Sound Funny,” and “Go With The Flow” are used to familiarize
traditional quality improvement was enhanced at Hoffman La Roche participants with the concepts, tools, and techniques associated with
using Lean Six Sigma methodology. Learn about deployment of Lean Six Sigma. This Worrest-Daniels presentation will provide
resources, projects, and other critical success factors through a number participants with an entertaining look at this effective training technique
of Lean Six Sigma projects resulting in millions of dollars in savings, that can be used to educate any audience.
reduced defects and improved process cycle times. Hear how Lean Six
Sigma has now made Hoffman-La Roche more effective in the way Kreg Worrest has over twenty years experience implementing quality
decisions are made. and process improvement techniques for a variety of organizations. He is
a Lean instructor for the National Institute of Standards and Technology
Nitin Champaneria is responsible for applying quality engineering and MEP program. Todd Daniels has been involved with the implementation
management, leading process improvement teams, and Six Sigma of ISO 9000 and AS9100 as both an internal employee and consulting
methodologies at Hoffman-La Roche. Previously, he worked at DuPont engineer.
and was awarded DuPont’s Engineering Excellence award.
4:45 PM - 5:00 PM - Wrap-up
2:45 PM - 3:00 PM - Refreshment Break
SESSION 5: BASICS, TOOLS, SESSION 6: ACCOUNTABILITY
& ELEMENTS OF LEAN SIX SIGMA AND METRICS IN LEAN SIX SIGMA
Thursday Morning • March 12, 2009 (Track A)
Thursday Morning • March 12, 2009 (Track A) Thursday Morning • March 12, 2009 (Track B)
Thursday Morning • March 12, 2009 (Track B)
Session Chair: Sharyn Mlinar, The Boeing Company
Session Chair: Sharyn Mlinar, The Boeing Company Session Chair: Mercedes Bartow, Conference Co-Chair
Session Chair: Mercedes Bartow, Conference Co-Chair
8:00 AM - 8:10 AM; Welcome & Announcements 8:00 AM - 8:10 AM; Welcome & Announcements
8:10 AM - 9:00 AM; Paper #L51 8:10 AM - 9:00 AM; Paper #L61
Back to the Basics: Overview of Lean Six Sigma How ‘Lean’ Are Your Measurements?
Pamela Gladwell, President, Center for Quality Frances Kennedy, Ph.D., Associate Professor, Clemson
of Management & Chief Quality Officer, GOAL/QPC University
New to Six Sigma or Lean? Or, are you looking to re-evaluate how your Good measurements in a Lean organization do not come automatically
organization applies Lean Six Sigma? Find out why both manufacturing and bad measurements can undermine successful achievement of goals.
and transactional/service industries need both Lean and Six Sigma and The impact of measurements on people and performance is especially
how these two methodologies blend together to provide companies with critical during times of change. It is crucial to assess whether
a powerful approach to achieving operational excellence. Participants will performance measurements promote Lean decisions and behavior, as
come away from this presentation with an overview of the basic tools well as, ensure alignment with strategic objectives. This presentation
and concepts of Lean and Six Sigma, an understanding of why features a hands-on activity to demonstrate how you can assess metrics
organizations use both, and what it takes to get started in Lean Six in a Lean organization. You will learn the three key attributes of good
Sigma. Topics covered include an overview of the basic concepts and measurement and how to diagnose the ‘Leanness’ of your own
tools for Six Sigma; basic concepts and tools for Lean; identifying the measurement system to determine the strengths and weaknesses of
eight types of waste; and a discussion of why organizations need to use your performance measurements.
Dr. Frances Kennedy of Clemson University is a sought after speaker,
Pamela Gladwell is the President of the Center for Quality of author, and educator. She has been awarded the Lean Accounting
Management, a Division of GOAL/QPC. Pam has a 20-year track record Summit’s 2007 Award for Advancing Accounting in the Lean Enterprise.
of success with $25 Million in accumulated project savings. She spent 10 She is the 2006 recipient of the Silver Lybrand Medal awarded by the
years driving results in various divisions of GE, and is a GE-Certified Institute of Management Accounting and the 2006 Award of Merit from
Lean Six Sigma Master Black Belt. the International Federation of Accountants for her contributions to the
field of management accounting.
9:00 AM - 9:50 AM; Paper #L52
How to Achieve Bottom Line Improvement with Lean and Six 9:00 AM - 9:50 AM; Paper #L62
Sigma Tools Solving the Puzzle: Bringing Visibility to Accountability
Baskar Kotte, President & CEO, Quality Systems Enhancement, John Pyecha, Executive Vice-President & Partner,
Inc. Competitive Solutions, Inc.
This interactive presentation by an entertaining speaker provides To sustain a culture of accountability, an organization must create,
specific Lean and Six Sigma tools to achieve bottomline improvements. document, and audit business systems that support an accountability
Take home a proven disciplined approach to achieve bottom-line mindset. Unfortunately, many organizations fail to view accountability as
improvement in twelve months in manufacturing and non-manufacturing a key business process. Failure to design and deploy sustained
processes. Learn how to involve all employees in selecting key, dollar processes often results in an organization continuing to operate in a
impacting processes for improvement. Review practical difficulties in “blame” mode that is perceived by the workforce as a lack of true
achieving desired results and how to avoid similar ineffective outputs in commitment to the culture of accountability. This presentation is
your organization. Case study results will be presented with specific dedicated to visible and auditable accountability systems essential to
emphasis on simplistic Lean and Six Sigma tools you can use to improve sustain business acumen and urgency. See how to utilize action
the bottom-line. This presentation concludes with a brief discussion of registers in order to build trust, eliminate the blame game, elevate
financial connection to Sustainability and a Sustainability Concept to performance expectations, and ensure outcome driven meetings.
address recent requirements of several Fortune 500 companies. This presentation will prepare the participant to appreciate the
Learning objectives include the use of proven Lean and Six Sigma tools organizational payback from using accountability systems to create
in a team environment; how to roll improvements into the ISO consistency and focus.
Management System; and many practical difficulties in achieving desired
results and how to avoid ineffective outputs. John Pyecha is Executive Vice-President of Competitive Solutions, Inc.,
assisting companies to improve business performance and
Baskar Kotte is the President and CEO of Quality Systems communication by developing process based business systems. Prior to
Enhancement, Inc., a training organization dedicated to Lean Tool CSI, he worked for major business consulting, hotel, and real estate
Applications, Six Sigma, and ISO related standards. He is an original companies in roles including President, CFO, and various VP roles,
and still active member of U.S. Technical Advisory Groups responsible including franchising where he added 1000 successful franchise hotels
for writing the ISO 9000 and 14000 series of standards. to a major hotel chain.
9:50 AM - 10:05 AM - Refreshment Break 9:50 AM - 10:05 AM - Refreshment Break
GOAL/QPC offers people practical tools and organizational skills to support teamwork and continuous process
improvement within their organizations. Our most popular product line, the Memory Jogger™ series of pocket
guides, helps employees at all levels to acquire and perform critical skills for assuring product and service
quality and effective process performance. Our newest additions to the Memory Jogger™ series include
Facilitation at a Glance! 2nd Edition, The Advanced Project Management Memory Jogger™ and The Time
Management Memory Jogger™. Coming soon … The Process Management Memory Jogger™, Coaching in
the Workplace Pocket Guide, and The Innovation Process Memory Jogger™.
SESSION 7: KEY TO SUCCESS SESSION 8: PEOPLE, TEAMS,
USING LEAN & SIX SIGMA AND THE SOFT SIDE OF CHANGE
Thursday Morning • March 12, 2009 (Track A)
Thursday Morning • March Thursday Morning • March 12, 2009 (Track B)
Thursday Morning • March 12, 2009 (Track B)
Session Chair: Ashley Stroud-LoVerde, Allscripts
Session Chair: Ashley Stroud-LoVerde, Allscripts Session Chair: Rai Chowdhary, Team 2000
Session Chair: Rai Chowdhary, Team
10:05 AM - 10:45 AM; Paper #L71 10:05 AM - 10:45 AM; Paper #L81
Understanding Value Stream Accounting: A New Accounting Techniques for Managing Group Dynamics
Model for Lean Six Sigma Approach Ingrid Bens, Master Trainer, Participative Dynamics
Andrea Chiarini, Contract Professor of Industrial Quality,
Modena and Reggio Emilia University Process improvement projects are too important to let ineffective group
dynamics drag them down. This presentation will explore the most
Value Stream Accounting based on Value Stream Mapping using the common examples of ineffective behavior and will provide tools that
principles of Activity Based Costing and Activity Based Management anyone can use to manage them. Participants will practice a
leads to a real discovery of the costs of waste. The steps for this system technique that can safely be used to redirect anyone who is acting
include mapping the product/service through the classical Value Stream; inappropriately during a meeting. This presentation will also
mapping the process going into details of the activities; measuring the recommend structuring tools that can be used at the beginning,
current state of the activities (Cycle Time, Changeover Time, distance, middle, and end of any meeting to manage group interactions.
etc); dividing the activities into value-activities and non-value activities,
and measuring with Value Stream Accounting, and establishing the cost Ingrid Bens is a consultant and trainer with a Masters Degree in
driver for each activity. The presentation will describe the model that has Adult Education. Her consulting expertise is in the area of
been tested in two manufacturing plants and one service industry. Organizational Development, where she has designed and led
numerous large-scale, strategic change efforts in a broad range of
Andrea Chiarini, MEng – MBA, is a Contract Professor of ‘Industrial Fortune 500 companies, in government departments, and in non-profit
Quality’ at Modena and Reggio Emilia University in Italy. He has organizations.
written five books and several articles dedicated to TQM and Lean.
10:45 AM - 11:20 AM; Paper #L82
10:45 AM - 11:20 AM; Paper #L72 The 800 Pound Gorilla in the Room: Reliably Achieving
Complete Quality: Lean/Quality Success in a Low Volume High Organization Buy-in and Understanding
Mix Manufacturing Environment Paul Vragel, Founder and President, 4aBetterBusiness
James Joyner, Director of Lean, Quality & Service,
Card-Monroe Corporation This case study focuses on getting buy-in and understanding of
everyone in the organization and eliminating long implementation times
Can Lean Tools & Methods work in a low volume/high mix manufacturing with potential loss of interest. This is accomplished by following four key
environment? Based on James Joyner’s experience at Card-Monroe principles for achieving employee buy-in for participation and change
Corp., (CMC), manufacturer of customized carpet tufting machines, the including finite rules that the Lean champion and management cannot
answer is a resounding YES! Attend this information-packed presentation violate. The study further breaks out five stages of company and process
to benchmark CMC’s award-winning achievements in the application of performance and four steps to sustainable cultural change. The
such concepts as quality at the source, production pull system, 5S, attendees will learn ways of getting current projects back on track
SMED, synchronous flow, cellular manufacturing, single piece flow and and ways to garner the cooperation and support needed for any
more. implementation moving forward.
James Joyner is the Director of Lean, Quality, and Service for CMC. He Paul Vragel has an MBA from the University of Chicago and a BS in
has worked with hundreds of organizations on six different continents, Naval Architecture and Marine Engineering from Webb Institute of Naval
served as an advisor to the Japan Management Association, and Architecture. Previously, Paul held positions in International & Domestic
authored several books related to Quality. Operations, Planning, Finance, and IT at Amoco Corporation.
11:20 AM - 11:55 AM; Paper #L73 11:20 AM - 11:55 AM; Paper #L83
Keeping Your Project Moving Forward Applying New Concepts to Creative Problem Solving
Jeffrey Cray Jenkins, Lead IS Analyst for Global Best Scott A. Laman, Sr. Manager, Global Quality Systems,
Practices, TRW Automotive Teleflex Medical, Inc.
Project acceleration and replication can be achieved through consistent Effective problem solving often requires new ideas and new ways of
project documentation. For this presentation, the emphasis is Six Sigma thinking. This presentation is about infusing innovation and creativity into
projects; however, the same tools can be used for any type of project. the problem solving process. Some old and familiar tools will be
Standard documentation leads to better learning libraries, which leads to presented, as well as, some less-known but extremely useful techniques.
shared learning, which then leads to project replications. The way you The presentation will start with the basics of identifying general types of
document your project can be just as important as the problem solving problems, solutions, tactics, and strategies. Then, the focus will be on
tools used. Participants will come away with an understanding of Best Six Sigma's DMAIC (Define-Measure-Analyze-Improve-Control)
Practice documentation utilizing standard project templates. methodology. Participants will come away learning new methods and
thought processes that will enable them to lead and participate on teams
Jeffrey Jenkins is a certified Black Belt with TRW Automotive, located at more effectively.
their Mesa, Arizona, an Occupant Safety Systems manufacturing facility.
He has over 17 years of experience with TRW Automotive, a major Scott Laman is currently the Senior Manager, Global Quality Systems at
tier-one automotive supplier. As a certified Black Belt, he mentored many Teleflex Medical in Reading, PA. He is a Senior member of the ASQ, and
Green Belt and Black Belt projects. He has extensive experience in both is certified as a Quality Engineer, Quality Manager, Six Sigma Black Belt,
manufacturing and transactional industries. and a Quality Auditor.
11:55 AM - 1:00 PM - Lunch Break 11:55 AM - 1:00 PM - Lunch Break
SESSION 9: WORKSHOPS SESSION 10: WORKSHOPS
A3 AND ORGANIZATIONAL SKILLS VALUE STREAM MAPPING & STATISTICS
Thursday Afternoon • March 12, 2009 (Track A)
Afternoon • March 12, 2009 (Track A) Thursday Afternoon • March 12, 2009 (Track B)
Session Chair: Susie Koslow, Acumen & BLS, Inc.
Session Chair: Susie Koslow, Acumen & BLS, Session Chair: Jennifer Beckley, Advanced Tech. Serv.
1:00 PM - 1:50 PM; Workshop #91 1:00 PM - 1:50 PM; Workshop #101
Using A3 Management for Organizational Learning Process Descriptive Statistics and Control Charts
and Problem Solving Sharyn Mlinar, Senior Quality Engineer, Associate Technical
Axel Granholm, Director, Program Office, Allscripts Fellow, The Boeing Company
Process Improvement programs do not work because they are seen as This presentation is a basic introduction to process description using
new tools to support old behaviors. A3 Management creates lasting simple statistics and elementary control charts. Participants will be
culture change, and is more about changing the way people think than introduced to the theory as well as a hands-on examples. They will
it is a problem-solving tool. Arm yourself with a practical real-world also learn to calculate a process mean, root mean squared deviation,
understanding of a technique for helping others tap into this very estimate a process central tendency and spread using standard
powerful, simple, way of thinking. Participants will Learn and Do as deviation from the mean, sample mean and range, and x-bar and
they begin to create their own Action A3. Participants will see the moving range charts.
simplicity of A3 thinking, key elements of value from this problem
solving approach, and how it reframes all problems as learning Sharyn Mlinar, a Boeing Company Associate Technical Fellow in
activities across an entire organization. Statistics and Numerical Methods, is known for developing, training,
and using process improvement tools and techniques. Sharyn was an
Axel Granholm has been a healthcare IT professional for more than original curriculum developer of the Boeing Navigator program, similar
twenty years. With certifications as a Lean & Six Sigma Black Belt, and to the GE Six Sigma Greenbelt training.
Master Black Belt, he has led numerous Process Programs. Axel’s
recent accomplishments include deploying Lean Six Sigma that resulted 1:50 PM - 2:40 PM; Workshop #102
in annual savings in excess of $2M per year. Innovative Methods in Value Stream Mapping
Joseph T. LaCasse, President, InnoView Solutions
1:50 PM - 2:40 PM; Workshop #92
Building Strong Organizational Change Leadership Skills Today’s Value Stream Mapping (VSM) practitioners have many
Pamela Gladwell, President, Center for Quality of Management competing objectives on their minds as they take VSM practice to the
& Chief Quality Officer, GOAL/QPC “gemba”, where the work is being performed. Top on the list of objectives
is “seeing” the process as it really works and “doing” things differently to
Rapid change is a significant factor in business and it is essential for bring about significant improvements to the flow of the Value Stream.
progress. However, driving change is not easy, as most people resist Many Value Streams are complex, pushing the requirements of VSM
change. To thrive in today’s competitive environment, organizations must beyond the process snapshots available during many VSM exercises.
view change as opportunities, rather than threats. Motivating individuals Yet the VSM process must remain simple, accessible, and easy for all
to move beyond complacency can be difficult. Having the ability to those involved to understand if we are going to get all stakeholders to
change quickly is a competitive advantage. At the end of this workshop, “buy-in” to the change process. This interactive workshop will include an
participants will learn the tools to drive change effectively. They will also introduction to innovative VSM methods, a case study demonstrating use
learn the five Key Steps to build change leadership and the factors that of the methods, as well as a “hands-on” VSM exercise.
affect the success of their projects.
Joseph LaCasse is the President of InnoView Solutions, Inc. He is a
Pamela Gladwell is the President of the Center for Quality of certified Lean Six Sigma Master Black Belt with over 20 years of
Management a Division of GOAL/QPC. Pam has a 20-year track experience working with fortune 100 companies as well as medium sized
record of success with $25 Million in accumulated project savings. companies. He has extensive experience in the implementation of Lean
Pam spent ten years driving results in various divisions of GE, and is a and Six Sigma in both manufacturingn and service
GE-Certified Lean Six Sigma Master Black Belt. applications.
2:40 PM - 2:50 PM; Refreshment Break 2:40 PM - 2:50 PM; Refreshment Break
SESSION 11: WORKSHOP: PERSONAL DEVELOPMENT FOR LSS PROFESSIONALS
Thursday Afternoon • March 12, 2009 • Session Chair: Mercedes Bartow, Conference Co-Chair
2:50 PM - 3:25 PM; Workshop #111 matter what the topic is; make it safe for others to share their honest
Crucial Conversations for the Lean Six Sigma Professional opinions; deal with people who either clam up or blow up; and influence
Stacy D. Nelson, Master Trainer, VitalSmarts without exerting force.
If you feel stuck--in your career, in a relationship, at home, wherever-- Stacy Nelson, a Master Trainer for VitalSmarts, has conducted training to
chances are there is a crucial conversation that is keeping you there. organizations across the globe. Since receiving his Ed.D. and Ph.D. from
This presentation based on the “New York Times” bestseller “Crucial Boston University, Stacy has experienced a long and influential career in
Conversations” introduces you to the principles you need to handle crucial health and behavioral wellness, assisting individuals to achieve optimal
conversations that if practiced will yield major improvements in areas like health and vitality by mastering the competing demands of life. A former
productivity, quality, safety, diversity, change management, and personal professor of health, physical education, and recreation, Stacy also worked
relationships. Get unstuck and improve your results and relationships. as an athletic director and coach for over 30 years. His performance
Start improving your ability to handle crucial conversations. “Crucial earned him the Zapara Award for excellence in teaching.
Conversations” teaches you the skills for dealing with them well.
Participants will be able to: identify the conversations that are keeping 3:25 PM - 3:30 PM; Closing Remarks
them from their desired results; speak persuasively not abrasively, no
To register for the Lean & Six Sigma Conference, please use the combined conference registration form on page A-13.
Please turn the flyer over to view the program for the International Conference on ISO 9000
The Leading Conference on ISO 9000 & Related Standards
ISO 9001:2008 Amendment
Auditing to ISO 9001:2008
AS9100 Aerospace Revisions
Automotive QMS Revisions
ISO 9004 Revisions
Future Trends in QMS
Industry Sector Applications
in association with ASQ
Early Registration Gifts March 9-10, 2009
GPS (if you register to both conferences)
Digital Photo Frame
Rosen Plaza Hotel
Digital Camera Orlando, FL
Disney Park Ticket
Please turn the flyer over to view
the program for the 2009 International
Lean & Six Sigma Conference
17th Annual International Conference on ISO 9000
The Leading Conference on ISO 9000 & Related Standards
Message from the Conference Chair… Early Registration Gifts
As a young child, one of my favorite games was
If you register for the International Conference on ISO 9000, or for the
Telephone. Do you remember the game where you
International Lean & Six Sigma Conference using the registration code
whispered a message in someone’s ear and each
“AQI2009”, you are entitled to one Early Registration Gift for each
person would continue whispering the message
conference, with the exception of the GPS, which is available to the
until it came back to the person who started it? It
first twenty registrants to both conferences. You may choose one
never failed that the message “My favorite day of
GPS, instead of two separate gifts. To qualify for the early registration
the week is Tuesday” turns into “My favorite color is
gift(s), you must use the code “AQI2009” and your payment must be
received in full by January 30, 2009. Early registration gifts are
available only by phone, fax, or mail, and not available by online
Just like with the Telephone game, the message with the ISO 9001:2008
registration. Choices of Early Registration Gifts are:
Amendment changes as it filters from experts to message boards to
magazines to users. It has evolved from a message that indicates the • GPS
Amendment is focused on clarifications, corrections, and compatibility
with ISO 14001 to a message that states that the changes are not major • Digital Picture Frame (7”)
that you only need to put a line through the final zero in 2000 to make it
• Digital Camera
• I-Pod Shuffle
The 2009 ISO 9000 Conference has been structured to provide
information from industry and international experts that have been on • After 2 PM Disney Park Ticket
the front lines of recent changes to the Quality Management System
• $50 Gift Certificate for the ASQ Booth
(QMS) standards. The message will not be garbled, as you will be
getting updates on the latest versions of ISO 9001, ISO 9004, TS
16949, and AS9100 directly from team members who have
participated in the editing process.
The conference will also focus on approaches to Integrated Advisory Board
Management Systems, Risk Management, Continual Improvement,
Innovation, and Customer Satisfaction that offer opportunities to • Joe Cascio, Federal Environmental Executive, Council on
Environmental Quality, Executive Office of the President
reenergize your QMS. Here are five topics you don’t want to miss at this
year’s conference: • Charles M. Ludolph, European Community Affairs, U.S. Department of
1. Updates on ISO 9001:2008 and ISO 9004:2009 • Robert H. King Jr., Past President & CEO, ANAB
2. Where ISO 9001 is headed in the future
3. Implementing ISO 9001 in today’s economy • John E. West, Past Chair, U.S. TAG-TC 176
4. Integrated Management Systems
• Reginald N. Shaughnessy, Past Chair, ISO/TC 176, Canada
5. Sector updates for aerospace and automotive
• Scott K. Richter, ANSI-ASQ National Accreditation Board (ANAB)
See you in Orlando!
• R. Dan Reid, Worldwide Purchasing Manager, General Motors
• Peter Merrill, President, Quest Management Systems
• Dale K. Gordon, VP Quality, MPC Products
Lorri Hunt, 2009 ISO 9000 Conference Chair • Bengt J. Kredell, Ph.D., EOTC, Sweden
• Harold Hodder, Executive Director, International Automotive Oversight
Exhibitor Information Bureau
• Arthur L. Ramos, Waters Corporation (retired)
Exhibit Dates: March 9-10, 2009 • Reg G. Blake, BSI America, Inc.
Register early and receive a $100 discount per booth!
• Paul Scicchitano, Quality Systems Update
8’ x 10’ booths are available for a fee of $1,490 if you register and • Stanley I. Warshaw, Ph.D., U.S. Department of Commerce
fully pay before January 30, 2009, and $1,590 from this date until
Feb 28, 2009.
Exhibit Set-up: Sunday, March 8: 3:00 PM-6:00 PM
Exhibit Hours: Monday, March 9: 7:30 AM-6:00 PM International Conference on ISO 9000
Tuesday, March 10: 7:30 AM-1:00 PM 4 Camden Drive
Move-out: Tuesday, March 10: 1:00 PM-2:00 PM Pittsburgh, PA 15215 USA
Reception with Exhibitors: Monday, March 9; 6:00 PM-7:00 PM Tel: (412) 782-3383, Toll free: (866) 500-3383
Fax: (412) 782-3384
Please contact the Conference office and reserve your exhibit space E-mail: firstname.lastname@example.org
early. Web: www.iso9000conference.com
Please turn the flyer over to view the Program for the 2009 International Conference on Lean & Six Sigma
SESSION 1: KEYNOTE- HOW WILL THE SESSION 2: WHAT IS AHEAD
ISO 9000 UPDATES AFFECT YOUR BUSINESS? WITH QMS UPDATES AND PRACTICES?
Session Chair: Lorri Hunt, Lorri Hunt & Associates, Inc.
Session Chair: Lorri Hunt, Lorri Hunt & Associates, Inc. Session Chair: John E. Gray, U.S. Air Force
Session Chair: John E. Gray, U.S. Air Force
Monday Morning • March 9, 2009
Monday Morning • March 9, 2009 Monday Morning • March 9, 2009
Monday Morning • March 9, 2009
8:00 AM-8:15 AM; Opening Remarks 10:35 AM-11:15 AM; Paper #21
A Preview of the Next Generation of the ISO 9004 Standard: The
8:15 AM-8:55 AM; Paper #11 ISO 9004:2009 Standard Contents and Its Intent
Applying ISO 9000 in Today's Tough Global Economy Charles A. Cianfrani, Vice-President, ResCare Employment and
Joseph A. DeFeo, President & CEO, Juran Institute, Inc. Training Services Group
It is difficult enough to maintain an effective Quality The International Organization for Standardization (ISO) is trying to
System in good times, let alone during hard times. make a standard that is a useful tool to organizations that desire to go
In this presentation, Joe DeFeo, President of Juran beyond meeting the minimum Quality Management System
Institute, will share his insight into how your requirements (ISO 9001:2008 for example) to achieve organizational
organization should think about its ISO system in a excellence. The new title is “Managing for the Sustained Success of
difficult economy, and will provide a review on the an Organization--A Quality Management Approach”. The concept of
following key points: How ISO 9000:2008 can be more sustained success is new to ISO 9004. This presentation will describe
efficient for your organization; How you can sell your what the crafters of the standard were trying to embed in the document
system as a risk mitigation system; How to reduce the cost of to enable an organization to ensure that it will continue to exist. This
maintaining your system; How to move your system to the Board Room. presentation will also highlight some of the content of the new ISO 9004
not addressed, or only minimally addressed, in ISO 9001.
Joseph DeFeo, a leading Executive Coach, is recognized worldwide
for his training on business excellence. In serving a wide range of Charlie Cianfrani is an active member of ISO TC176. He is currently
businesses as President and CEO of Juran Institute, Mr. DeFeo works designated as U.S. Expert to the ISO Working Group that wrote the
with his team to help clients increase sales, reduce costs, and improve ISO 9001:2000 and ISO 9004:2000 Standards (ISO TC176/ SC2/WG18)
customer satisfaction. and directly participated in the writing of ISO 9001:1994 as well. He is
currently a delegate to the ISO Technical Committee and Working Group
8:55 AM-9:35 AM; Paper #12 that wrote ISO 9001:2008 and is completing ISO 9004:2009.
The ISO 9000 Renaissance
John Knappenberger, President and CEO, 11:15 AM-11:55 AM; Paper #22
ANSI-ASQ National Accreditation Board The Process Approach… It’s So Simple It’s Hard
James Collins, Master Trainer, Plexus Corporation
The International Organization for Standardization
(ISO) and the International Accreditation Forum (IAF) ISO 9001 and ISO/TS 16949 emphasize a Process Approach. Many
have been working to assure the long-term value and organizations have struggled with practical ways to address this
credibility of third party accredited certification. To this concept… ways that result in added profit and increased value for the
end, a task force of ANAB’s Accreditation Council has developed a organization. This presentation is focused on tools to implement and
“Certification Client Bill of Rights and Responsibilities”. This presentation audit the Process Approach with a focus on added value to the
will cover that document and how ANAB intends to use it to promote the organization. Emphasis will be placed on “how to” as well as background
renaissance of ISO 9000 and other ISO 9000 Management Systems. and overall general concepts. The differences between service and
manufacturing organizations will be highlighted, and the tools used will
John Knappenberger is the most senior staff officer at ANAB. He is be equally applicable to service, as well as manufacturing organizations.
responsible for day-to-day operations, as well as responding to market
demands for conformity assessment. He previously worked for Dura Jim Collins is a Master Trainer with the Plexus Corporation. He holds
Automotive Systems, Inc., Carrier Corporation, and TRW, Inc. a Masters Degree in Systems Administration from St. Mary’s University
and a Bachelors Degree from the United States Air Force Academy. A
9:35 AM-10:15 AM; Paper #13 Command Pilot with over 3,500 flight hours, Jim served in a variety of
Understanding the Top Five Changes in ISO 9001:2008 That command and support positions. As an officer in the USAF, he taught
Could Impact Your QMS leadership and ethics at the Air Force Academy and at the Military
Lorri Hunt, President, Lorri Hunt & Associates, Inc. Academy, West Point. He currently serves on the International
Automotive Task Force (IATF) Training Commission as a Technical
This presentation will focus on the current information on the ISO Expert. A highlight of his time in the service included his family being
9001:2008 Amendment based on its first months of use following the designated by President Reagan in 1987 as “A Great American Family.”
publication in November 2008. It will include a discussion of the top five
clauses that have the potential to either be misinterpreted, or require a 11:55 AM-1:00 PM; Lunch Break
modification to your QMS. It will also include up-to-date information
on the migration that organizations will need to make from ISO
9001:2000 to ISO 9001:2008. After this presentation, you will have
an understanding of the general impact of ISO 9001:2008, as well as
learning how to use this amendment to improve your QMS.
Lorri Hunt is an active member of the U.S. Technical Advisory Group to
ISO Technical Committee 176. She was the international deputy task
group leader for ISO 9001:2008, serves in the key position of Chair of
Exhibitors & Speakers
Task Group 9001/4, the United States group responsible for developing Monday, March 9, 2009
consensus positions related to ISO 9001 and ISO 9004, and the
co-author of “The Insiders’ Guide to ISO 9001:2008.” 6 PM – 7 PM
10:15 AM-10:35 AM; Refreshment Break
SESSION 3: CORRECTIVE ACTION SESSION 4: AS9100, AVIATION, AEROSPACE
& SOCIAL RESPONSIBILITY AND DEFENSE QMS STANDARDS
Session Chair: Mark Olson, Program Development, ASQ
Session Chair: Mark Olson, Program Development, ASQ Session Chair: Diana Somerton, HR Textron
Session Chair: Diana Somerton, HR Textron
Monday Afternoon • March 9, 2009
Monday Afternoon • March 9, 2009 Monday Afternoon • March 9, 2009
Monday Afternoon • March 9, 2009
1:00 PM-1:35 PM; Paper #31 1:00 PM-1:35 PM; Paper #41
Designing an Effective Preventive and Corrective Action AS9100: Aviation, Aerospace, & Defense Quality Management
Process System Standard Ready for Takeoff
Clyde M. Hedin, CQA, QATS Program Manager & Garabet H. L. L. “Buddy” Cressionnie, Senior Manager Quality & Mission
Kassakhian, Ph.D., Quality Assurance Officer, QATS, Shaw Success Processes, Lockheed Martin Aeronautics; Alan
Environmental, Inc.; John D. Nebelsick, Project Officer, U.S. Daniels, Quality Senior Manager, Boeing Commercial Airplanes
Environmental Protection Agency
The International Aerospace Quality Group (IAQG) is scheduled to
Preventive and Corrective Actions (PA/CA) are essential tools for release the next revision of AS9100, the QMS Standard for the aviation,
maintaining an efficient ISO 9001 Quality Management System. An space and defense industries, in November 2008. The new revision of
effective PA/CA process improves customer satisfaction by minimizing AS9100 will include not only the ISO 9001:2008 changes, but also
product defects, and thus improving the bottom line through customer changes determined to be essential for the continual improvement of
loyalty and repeat business. This presentation will discuss the practical AS9100. These changes will include expanding the scope to include the
implementation of this process, provide examples of success stories defense sector; and complying with IAQG’s strategy. Mr. Cressionnie, a
where Shaw’s PA/CA process has benefited the organization’s product leading authority on the revision of AS9100, will offer the latest and most
quality and bottom line, and will include a demonstration of Shaw crucial information for anyone working in the area of Aerospace and
Environmental’s Integrated Quality System database used to manage Defense.
and trend in PA/CA data.
Buddy Cressionnie leads the Americas IAQG writing team to revise
Clyde Hedin is a project manager for Shaw Environmental, Inc. and the AS9100:2009 and is highly involved with the American Aerospace
Program Manager of Shaw’s USEPA Quality Assurance Technical Quality Group (AAQG), and the US Technical Advisory Group (TAG) to
Support Contract in Las Vegas, Nevada. His experience includes over ISO/TC 176. Currently, he oversees the QMS and Capability Maturity
20 years of managing environmental QA and laboratory programs. Model Integration (CMMI®) for Quality Assurance at Lockheed Martin
1:35 PM-2:10 PM; Paper #32
Event Investigations = Effective Corrective Actions 1:35 PM-2:10 PM; Paper #42
Keven S. Butler, MS, CSP, Independent Safety Review Chairman, “The Synergy of One” as it Applies to the Aerospace Industry
Idaho National Laboratory Michael J. Dreikorn, President, The IPL Group, LLC
Gain insight into how a deeper level of Event Investigation can lead to In his book, “The Synergy of One”, Michael Dreikorn argues that the vast
Effective Corrective Actions despite challenges. This presentation will majority of errors and system failures are the result of ineffective
include lessons learned from the experiences of a re-engineering leadership. Most shortcomings of leaders stem from a lack of unified
team that worked on these issues for ten months. This resulted in a and structured system throughout their organization. “The Synergy of
breakthrough in the investigation and corrective action process. There One” explains how to create an integrated system that incorporates
were challenges such as management impatience, and resistance to resources, accountability, and culture into one synergistic formula that
change. Different tools and techniques were required for the analysts will lead to consistent success. The aerospace industry is inherently
to use. Learning about these strategies could help your organization complex, with various standards, and regulations. In this presentation,
improve your corrective action effectiveness.
Mr. Dreikorn will discuss how to develop high levels of sustainable
Keven Butler has been performing event investigations since 1988. synergy within aerospace organizations to ensure success. Michael
He is currently working for Battelle Energy Alliance (BEA), in the Dreikorn has extensive leadership experience in both public and private
Specific Manufacturing Capabilities (SMC) facility where they sector, especially in high-tech industries including the aerospace
manufacture armor packages for the U.S. Army. industry. Past leadership positions include VP of Quality for Pratt &
Whitney, and Deputy Division Manager of the FAA’s Production &
2:10 PM-2:45 PM; Paper #33 Airworthiness Division in Washington, D.C.
Social Responsibility 101-Should Systems Professionals Care?
Lesa Vold, Director of Management Sys., Validus Services, LLC 2:10 PM-2:45 PM; Paper #43
How Will the AS9104-1 Changes Impact the Certified AS9100
Gain a clear picture of the importance of social responsibility. In today’s Supplier?
media climate, you cannot miss the shift in consumer attitudes regarding Roger Ritterbeck, Aerospace Product Manager, QMI-SAI Global
the products they use. Increasingly, product and nonproduct attributes
are being recognized in the purchase decisions of consumers. This The new AS9104-1 will have significant impact on the aerospace
provides new opportunities for companies to research and improve the certified suppliers. Several new changes have been integrated into this
social aspects of their products. This presentation focuses on this new update. This presentation will provide an introduction and understanding
social responsibility movement. Current consumer research will be of how changes to certification requirements imposed by the
shared, as well as some case studies of public perception regarding International Aerospace Quality Group will affect certified suppliers.
social responsibility. Ideas on projects that companies might undertake to This presentation will provide the participants an overview of the entire
increase their social responsibility attributes will be discussed. AS9104-1 document in order to learn what impacts go along with an
AS9100 registration, and what to plan for.
Lesa Vold works on ISO 9001, ISO 14001, USDA Process Verified,
and International Association for Continuing Education and Training Roger Ritterbeck has 20 years of experience in the aerospace, and
Certification Programs for Validus. One of Lesa’s current projects automotive industries. He is an Aerospace Industry experienced Auditor
include drafting a Standard for Green House Gas Soil Sequestration. (AIEA), and has conducted over 800 QMS audits in a variety of
industries. He was member the AS9110 Re-Write Team.
2:45 PM-3:00 PM; Refreshment Break
2:45 PM-3:00 PM; Refreshment Break
SESSION 5: MULTI-STANDARD SESSION 6: AUTOMOTIVE ISO TS-16949 REVISION
QMS INTEGRATION AND UPDATES TO AIAG MANUALS
Session Chair: Jack West, Past Chair, ISO/TC 176
Session Chair: Jack West, Past Chair, ISO/TC 176 Session Chair: Rai Chowdhary, TEAM 2000
Session Chair: Rai Chowdhary, TEAM 2000
Monday Afternoon • March 9, 2009
Monday Afternoon • March 9, 2009 Monday Afternoon • March 9, 2009
Monday Afternoon • March 9, 2009
3:00 PM-3:35 PM; Paper #51 3:00 PM-3:35 PM; Paper #61
Integrating Quality, Environmental, and OHS Systems: What Automotive Auditors Need to Know – 2009?
A Case Study Ralph Daniel Reid, M.B.S., M.A., ASQ Fellow, ASQ CQE, Senior
Mary F. McDonald, CEO/CTO, McDonald Consulting Group, Inc. Purchasing Manager, General Motors Powertrain
Implementing a Management System “from scratch” is often difficult; how As organizations continue to “right-size”, new quality practitioners are
much more difficult is it to implement multiple Management Systems being recruited and they need to understand key concepts. These
rather than only one? Twice as difficult for two Management Systems? concepts include variation reduction, evaluation of effectiveness,
Three times more difficult for three systems? This case study will detail process capability, characteristic management, measurement system
how one company implemented three Management Systems fundamentals, terminology and acronyms, corrective vs. preventive
simultaneously, from the beginning, through the accelerated schedule, to action, root cause analysis, Failure Mode and Effects Analysis
get registered, to the final result. It will detail the steps taken and the (FMEA), Advanced Product Quality Planning (APQP) and Continual
lessons learned. Improvement. This presentation will provide insight into the latest
revisons to ISO TS-16949, and the AIAG manuals for APQP & FMEA.
Mary McDonald holds a BS in Environmental Engineering and MS in
Industrial Administration; she worked for 15 years at IBM before Dan Reid is a Senior Purchasing Manager with General Motors
launching her own process improvement company in 1995. Mary works Powertrain. He was the first Delegation Leader of the International
with her clients to improve their processes, to positively affect the bottom Automotive Task Force (IATF). He is best known as a co-author of
line, and to improve customer satisfaction. QS-9000, ISO 9001:2000, the first ISO Technical Specification (TS)
16949, and the first ISO International Workshop Agreement (IWA-1).
3:35 PM-4:10 PM; Paper #52
CMMI® & ISO 9001 Co-Implementation for Software & Systems 3:35 PM-4:10 PM; Paper #62
(S2E) Companies Applying ISO/IEC 17021 Stage 1 and Stage 2 Auditing:
John Walz, Vice President for Standards Activities, IEEE Automotive Industry Examples
Computer Society Standards Activities Board, The Sutton James W. Collins, Master Trainer, Plexus Corporation
This presentation will review the latest automotive emphasis on Stage
Last year ISO celebrated the 897,866 ISO 9001 worldwide 1 and Stage 2 auditing following ISO/IEC 17021, and how the
certifications and SEI celebrated the 2140 worldwide organizations automotive industry applies the Process Approach in each stage. The
completing CMMI® appraisals. Several trends are driving S2E stage 1 audit determines the “readiness” of an organization to be
companies to implement both ISO 9001 and CMMI-Dev concurrently, audited and focuses on the maturity of a QMS based on a process
such as the increased number of small S2E companies, a growth in approach with at least 12 months of data. The Stage 2 audit follows
combined business and government markets, an increased number of audit trails based on “biased sampling” of the organization’s processes
world-wide suppliers of S2E products, and increased transparency of and the performance of those processes. This presentation will cover all
Management Systems. This paper will describe the synergy of both you need to know about Stage 1 and Stage 2 auditing.
CMMI and ISO 9001, with an innovative approach to bridge CMMI &
ISO 9001 implementation, management, and assessments. Jim Collins is a Master Trainer with the Plexus Corporation. A
Command Pilot with over 3,500 flight hours, Jim served in a variety of
John Walz retired from Lucent/AT&T with more than 20 years of command positions. As an officer in the USAF, he taught leadership
management and coaching experience. Since then, he co-authored and ethics at the Air Force Academy, and at West Point. He currently
three books covering the use of IEEE software and Systems serves on the International Automotive Task Force (IATF).
Engineering Standards to support CMMI, ISO 9001, and Lean Six
Sigma. He is a frequent contributor to the IEEE Computer Society 4:10 PM-4:45 PM; Paper #63
ReadyNotes, Podcasts, and webinar programs. Implementation of ISO 9001 in the Automotive Supply Chain
Paul Mozoski, Quality System Manager & Kerie Price, Audit
4:10 PM-4:45 PM; Paper #53 Program Manager, Michelin North America, Inc.
The Value of Management Systems Standards Integration
Wanda Sarti, Quality Program Manager, IBM Supplier development is an essential component of the purchasing
process. Direct suppliers to the Automotive Industry are required to
The number of Management System Standards requested by customers develop their Supply Chain. The ISO/TS 16949:2002 Standard [cl.
is rising. Organizations are faced with implementing multiple 188.8.131.52] states: “Unless otherwise specified by the customer, suppliers
Management System Standards and complying with statutory, regulatory, to the organization shall be third party registered to ISO 9001 by an
and client requirements. In today’s competitive environment, the accredited third-party certification body.” This presentation will examine
integration of Management System Standards has proven to be the approach used to develop the Quality Systems of suppliers. The
successful in minimizing the cost. Integrating QMS requirements and focus will be on the role of ISO 9001 in this development process, and
legal requirements into a single process goes a long way to help an the pros and cons of second party audits versus third party registration to
organization implement an effective QMS. This presentation will describe achieving results.
the critical steps for integrating Management System Standards, and the
benefits of integration. Paul Mozoski has 26 years of experience in the Quality Systems field.
He is an ASQ Certified Quality Auditor and has a degree in
Wanda Sarti is a member of the Liaison Group Between the U.S. Tags Engineering from the United States Military Academy. He has
for ISO/TC176 and ISO/207. She served on the ISO Task Force performed Quality Audits in the U.S., Canada, Mexico, Europe, and
responsible for writing the “The Integrated Management Systems Asia. Kerie Price has successfully assisted in the certification of
Handbook”, which an official ISO document. She is a leading authority manufacturing sites to the ISO/TS 16949 and ISO 9001 standards.
on the integration of ISO 9000, ISO 20000, TL 9000, ISO 17050,
ISO 14001, ISO 27001, ISO 13485, ISO 17021, and ISO 28001.