Improving Business Process Management to Drive Effi ciency ...


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Improving Business Process Management to Drive Effi ciency ...

  1. 1. September 10 – 11, 2009 The 2009 Summit on Washington, DC White Belt Certification: September 9, 2009 Earn up to 18 CPE Credits Improving Business Process Management to Drive Efficiency, Growth and Innovation You Will Learn to: Implement a Successful Deployment Strategy for Continuous Process Improvement and Growth Discover Effective Tools for Measuring Six Sigma Processes Gain a Competitive Edge with Voice of the Customer Techniques Enhance Innovation and Quality to Achieve Operational Excellence In Association with: Learn Lean, Six Sigma and Other Process Improvement Methodologies
  2. 2. Pre-Conference Workshop Wednesday, September 9, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Our one day intensive 8:30 Workshop Registration White Belt Certification program is a basic course 9:00 allowing corporate Lean Six Sigma White Belt Certification executives to understand Key Learning Objectives: the underlying concepts, Understand the history and background of Lean Six Sigma Evaluate the core concepts of Lean and Six Sigma methods and tools Maximize your understanding of the Lean Six Sigma methodology (focus on DMAIC needed for Lean Six – Define, Measure, Analyze, Improve, Control) Sigma deployment. These Hear how to develop a project charter individuals will gain a Learn how to identify non-value added steps in your processes Develop the skills needed to manage the culture change solid understanding Understand how to use data property to effectively measures, analyze, improve and of the Lean Six Sigma control performance methodology and how it Evaluate Voice of the Customer (VOC) techniques can be applied to various Examine the Cost of Poor Quality (CPQ) Learn key data collection strategies projects. Attendees will Receive basic statistics, graphical analysis and Statistical Process Control (SPC) training learn how to utilize the Charis Grossman key tools and techniques Six Sigma Black Belt, Senior Fellow, The Performance Institute needed for a Lean Six 12:00 Sigma deployment. Lunch Break Each attendee will be 1:00 required to take a 30 Lean Six Sigma White Belt Certification Continued minute examination at the 4:00 conclusion of the course Workshop Adjourns to make sure they have a working knowledge of Who Should Attend: the information provided. After completion of the C Suite Executives Head of Operations course, they will receive VP/Director of Process Improvement Lean Six Sigma Deployment Leaders their Lean Six Sigma White VP of Operational Excellence Lean Six Sigma Champions Belt Certification. … and anyone involved in Lean Six Sigma or process improvement Page 2
  3. 3. Day One Thursday, September 10, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments 8:30 Conference Registration and Continental Breakfast “Very informative. 9:00 Information Keynote Address that I can start Create a Continuous Process Improvement Culture in a Resistant Environment using now.” This inspirational keynote address will discuss proven best practice for deploying Lean Six Sigma against all odds. The presentation will cover proven implementation strategies that Loretta Foley, VP of Business Processes, United Rentals actually work to generate a reduction in cycle time, while increasing quality and dramatically improving cost savings. You will emerge from this session with proven strategies for manag- ing the culture change, overcoming resistance and creating stakeholder buy-in. Establish Lean/Six Sigma against hesitation and resistance Assess business problems and strategic initiatives to gain momentum Align your processes to measure productivity and sustain your deployments Rob Bryant VP of Quality, Lean/Six Sigma Program Lead, CSC 10:00 Break & Refreshments 10:15 Move into the Future: Link Lean Six Sigma to Your Organization’s Strategic Plan Integrate Lean Six Sigma initiatives into your overarching strategic plan Develop strategies and objectives for deployment Make your process improvement initiative a critical part of your long-term strategic plan Don Owen VP Operational Excellence and Product Development, Mannington Mills Top 5 Reasons to Attend: 1. Deploy and Maintain Lean Six Sigma Top Line Methodologies in Your Company 2. Eliminate Waste and Process Variance to Achieve Bottom-Line Results 3. Harness Voice of the Customer Techniques to Stand Out Among Your Competition 4. Implement Lean Tools to Eliminate Waste and Increase Efficiency 5. Adopt Innovative Strategies to Boost Your Continuous Improvement Program Page 3
  4. 4. Day One, Continued Thursday, September 10, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments “Good energy, 11:15 Integrate Six Sigma, the Balanced Scorecard and Process Mapping to great sharing of Optimize Performance Learn how to prioritize six sigma charters to create a portfolio of value examples.” Understand the key components of a six sigma project charter Rose Popiolek Link the BSC, Six Sigma and process mapping to create value. VP of Quality Improvement, Remedi Sensor Care 12:15 Lunch Break 1:15 Enhance Lean Deployment: Leverage the Power of Lean to Inspire Talent throughout Your Company Engage employees with innovative approaches to everyday processes Eliminate waste to accelerate your team’s creative problem solving project capability Harness the power of Lean to reduce cost and improve quality in your organization Rob Bryan VP of Quality, Lean/Six Sigma Program Lead, CSC 2:15 Break & Refreshments 2:30 Application Session Selecting and Utilizing the Correct Six Sigma Measuring Tools Lower costs, increased speed and improved quality are the end results of a successful Lean Six Sigma program. However, how do you measure your Lean Six Sigma perfor- mance and success? In this session, you will learn to: Identify a wide variety of tools you can immediately apply in your organization Document, share and manage critical process information correctly Utilize Six Sigma management system tools and processes to create an adaptive strategic planning process 4:15 Day One Adjourns Page 4
  5. 5. Day Two Friday, September 11, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments 8:30 Continental Breakfast “All topics were 9:00 clearly defined Keynote Address Best Practices for Designing and Sustaining a Lean Six Sigma Deployment with real world The proven model for deploying a successful process improvement initiative is to build an examples.” effective infrastructure, obtain executive commitment and involvement, and have your best leaders working on projects full-time. This keynote address will discuss the best practices for Kirby Smithl, managing and driving a Lean Six Sigma deployment, the pitfalls to avoid and how to achieve SVP of IT, PRWT Services, Inc. organizational excellence through Lean Six Sigma. Maximize Lean Six Sigma Business Strategy and Leaders to Enable a Successful Deployment Plan Gain proficiency with process improvement tools through access to knowledge and resources Build collaboration among those delivering the information and those receiving the mentoring Jeff Slater Productivity Leader, Operation Excellence, Sonoco Products 10:00 Break & Refreshments 10:15 Integrate Six Sigma Methodology into Project Management to Identify Obstacles and Opportunities Combine project management with six sigma practices to enhance results and streamline business processes Integrate Lean Six Sigma and project management to strengthen your organizational strategy Apply measurement tools to evaluate how the project met or missed the service objectives Dr. Frank Anbari Project Management Professor/PMP, George Washington University 11:15 Case Study: Lean Six Sigma Implementation at Bridge Laboratories Learn how Bridge researched and designed a framework to address multiple organizational challenges Design an approach tackling 80% of your challenges with 20% of the Lean Six Sigma tools available Hear strategies on how to execute a company-wide deployment initiative and where to go after the initial implementation Carlos Orantes General Manager and Vice President, Bridge Laboratories Page 5
  6. 6. Day Two, Continued Friday, September 11, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Deploy Lean Six 12:15 Lunch Break Sigma Strategy 1:15 Application Session and Innovative Integrate Design for Lean Six Sigma (DFLSS) for Operational Excellence Techniques to DFSS is used to design or re-design your product or service from the ground up. You can implement DFSS to suit your business, industry and culture. Obtain high quality levels for Achieve Process new products and services by following a detailed DFSS methodology. Determine the needs of your customer and business to drive improved strategic Improvement decision making Implement a DFSS framework with Voice of the Customer tools and simulation methods to Goals increase your business product or service offerings Overcome barriers to implementation and engage project leaders to ensure enhanced results Glaiser Welsh LSS Practitioner, Geico 2:45 Break & Refreshments 3:00 Application Session Utilize Voice of the Customer (VOC) Techniques to Gain a Competitive Advantage Learn what questions to ask and how to ask them to gain a true understanding of the wants and needs of your customers. Discover how to decipher consumer intelligence and leverage it to implement new strategies that surpass your competition. Uncover methods to define and understand customers priorities and focus improvement efforts Create higher levels of customer satisfaction by educating your business on Lean Six Sigma VOC principles and tools Capture customer feedback to effectively provide the best-in-class quality product or service Jeff Slater Productivity Leader, Operation Excellence, Sonoco Products 4:15 Conference Adjourns Page 6
  7. 7. In-House Training The 2009 Summit on Lean Six Sigma for Service and Transactional Environments One of the more popular vehicles for accessing the ASMI’s process improvement educa- Recognize New tion curriculum has been on-site delivery of training. On-site training allows you to tailor the course content to directly relate to your team’s needs. More importantly, the Institute’s on-site Opportunities training and certification courses draw examples from your organization and typically use a “case study” project that can be used as an actual work product for your team in the future. with Six Sigma Institute training managers stand ready to help define your needs and craft a customized in- house training program for you and your team. The following is a list of some of the areas the Methodology Council specializes in delivering on-site: Organizational Needs Assessments Lean Tool Training Lean Six Sigma Executive Overview Lean Six Sigma Champions Certification Lean Six Sigma Yellow Belt Certification Lean Six Sigma White Belt Certification Lean Six Sigma Green Belt Certification Lean Six Sigma Black Belt Certification Lean Six Sigma Master Black Belt Certification Rapid Improvement Event, Facilitation and Execution (Kaizen Events) Executive Level Trainings and Certification For more information about in-house training and certification options, please contact Jennifer Mueller at 202-739-9619 or Sponsorship Opportunities As a conference and training provider, The American Strategic Management Institute is an expert in bringing together leaders to share and discuss best practices and innovations. We connect decision-makers with respected solution providers. The Institute offers four different pre-designed sponsorship packages: Event Co-Sponsor Session Sponsor Luncheon Sponsor Exhibit Booth Sponsor For more information on sponsorships or to get started, contact Blake Humble at 858-866-9352 or Page 7
  8. 8. Logistics & Registration The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Venue and Hotel The 2009 Lean Six Sigma Summit for Service and Transactional Environments will be held at the Performance Institute’s Training Registration Form Center in Arlington, VA, just one block east of the Courthouse stop on the Orange Line of the DC Metro. A public parking garage is located To Register, call 877-992-9522, Fax this Form to: 866-234-0680 or inside of the building for $10/day. Continental breakfast, refreshments Visit and lunch will be provided for delegates on each day. The Performance Institute Conference Center Yes! Register me for the 2009 Summmit on Lean Six Sigma for Service and 1515 N. Courthouse Rd., Suite 600 Transactional Environments Arlington, VA 22201 Add the White Belt Certification 703-894-0920 Please call me. I am interested in a special Group Discount for my team A limited number of rooms have been reserved at the Arlington Delegate Information Rosslyn Courtyard by Marriott at the prevailing rate of $233.00 until August 9, 2009. Please call the hotel directly and reference code “Lean Six Sigma” when making reservations to get the discounted rate. The Name Title hotel is conveniently located three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is also available for your convenience. Organization Dept. Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd. Address Arlington, VA 22209 Phone: 703-528-2222 / 1-800-321-2211 City Tuition & Group Discounts The tuition rate for attending the The 2009 Lean Six Sigma Summit State Zip for Service and Transactional Environments is as follows: Conference $1599 Telephone Fax White Belt Certification $599 Email For more information on group discounts for The 2009 Lean Six Sigma Summit for Service and Transactional Environments please contact Dave Yerks at 858-866-9381 or email him at Payment Information Check Purchase Order / Training Form Credit Card CPE Credits Delivery Method: Group-live Credit Card Number Program Level: Beginner Prerequisites: None Advanced Preparation: None Expiration Date Verification no. CPE Credits: Up to 18, 6 per day The American Strategic Management Institute (ASMI) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of Name on Card Billing Zip accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: Please make checks payable to: The Performance Institute Priority Code: B282-WEB Cancellation Policy Quality Assurance is not responsible for speaker changes, but will work to ensure a For live events: ASMI will provide a full refund less $399 administration ASMI strives to provide you with the most productive and effective comparable speaker is located to participate in the program. fee for cancellations four weeks before the event. If cancellation occurs educational experience possible. If after completing the course you If for any reason ASMI decides to cancel this conference, ASMI within two weeks prior to conference start date, no refund will be issued. feel there is some way we can improve, please write your comments accepts no responsibility for covering airfare, hotel or other costs Registrants who fail to attend and do not cancel prior to the event will be on the evaluation form provided upon your arrival. Should you feel incurred by registrants, including delegates, sponsors and guests. charged the entire registration fee. dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days Discounts All the cancellation requests need to be made online. Your confirmation after the end of the training to: • All ‘Early Bird’ Discounts must require payment at time of registration email contains links to modify or cancel registrations. Please note that and before the cut-off date in order to receive any discount. the cancellation is not final until you receive a written confirmation. ASMI: Corporate Headquarters • Any discounts offered whether by ASMI (including team discounts) 805 15th Street NW, 3rd Floor Payment must be secured prior to the conference. If payment is not must also require payment at the time of registration. Washington, D.C. 20005 received by the conference start date, a method of payment must • All discount offers cannot be combined with any other offer. be presented at the time of registration in order to guarantee your Note: As speakers are confirmed six months before the event, some • Discounts cannot be applied retroactively participation at the event. speaker changes or topic changes may occur in the program. ASMI