Dilbert in the Library Marty Magee


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  • Wearing: Googley glasses, flip out tie
  • Introduce self – Background in corporate and academic environments Similarities between “Library Land” and business Good skills - transferrable into new arena
  • Culmination of accumulated “wisdom.” Marry one less husband, get through school faster, become a librarian earlier!
  • Introduce self – Background in corporate and academic environments Similarities between “Library Land” and business Good skills - transferrable into new arena
  • Florida University –Pubic Library Demogaphics.
  • Present these “Hallmark” fashion – clothesline with pictures of representation of each. Each of these will be “led” by a participant of the class to brainstorm opportunities for use in a library.
  • Flow Chart is a picture of the sequence of steps in a process. Different steps or actions are represented by boxes or other symbols. Could do a flow chart with check boxes! Other forms can be presented. Build a flow chart of membership in NN/LM.
  • P
  • Brainstorm possible uses
  • 8. Show your appreciation – Don’t be a boss that recognizes an employee for ten years of service by having the secretary deliver your recognition!
  • When hiring – look for KAN - Knowledge, Attitude, and Networking
  • Plattsburgh Tip Sheet One room schoolhouse Each one – teach one Corporations should spend 7 in training
  • Ten year period – 18 bosses Half due to reorganzation Look at military
  • Analogies – Planting a garden, baking break Boss every six months About
  • Handout on silly stress relievers!
  • Reinforce objectives Project Management Time Money Resources Change Management
  • Dilbert in the Library Marty Magee

    1. 1. Dilbert in the Library Marty Magee National Network/Libraries of Medicine MidContinental Region
    2. 2. Overview of Class <ul><li>Introduction </li></ul><ul><li>Project Management (Remember the BIG 3!) </li></ul><ul><ul><li>Time </li></ul></ul><ul><ul><li>Money </li></ul></ul><ul><ul><li>Resources (People) </li></ul></ul><ul><li>Change Management </li></ul>
    3. 3. Current News <ul><li>The Conglomerate Will See You Now… </li></ul><ul><li>Changing life of GE </li></ul>
    4. 4. “Flavor of the month” Initiatives <ul><li>Total Quality Management </li></ul><ul><li>Six Sigma </li></ul><ul><li>Fish! </li></ul><ul><li>Who Moved My Cheese? </li></ul><ul><ul><li>Somebody moved MY CHEESE! </li></ul></ul>
    5. 5. Money Makes the World Go ‘Round <ul><li>Grants/ Funding vs. Products/Services </li></ul>How you bring in money and how you spend money will determine your success and that of your library! Money will solve 99% of your problems. ---Malcolm Forbes
    6. 6. Project Management <ul><li>(Remember the BIG 3!) </li></ul><ul><ul><li>Time </li></ul></ul><ul><ul><li>Money </li></ul></ul><ul><ul><li>Resources (People) </li></ul></ul>
    7. 7. Project Management ( Not to be confused with Ops Management!) <ul><li>Specific objective </li></ul><ul><li>Defined start date </li></ul><ul><li>Defined end date </li></ul><ul><li>Funding limits </li></ul><ul><li>Consume resources </li></ul>Defining the gap – and closing it!
    8. 8. Project Management <ul><li>The Complete Idiot’s Guide to Project Management – </li></ul><ul><li>…… ..Available from your MidContinental Region NN/LM at:http://nnlm.gov/mcr/ </li></ul><ul><li>through netLibrary </li></ul>
    9. 9. Project Management Gantt Chart <ul><li>Tasks </li></ul><ul><li>Start </li></ul><ul><li>Finish </li></ul><ul><li>Duration </li></ul><ul><li>People </li></ul>
    10. 10. And the Key is….. <ul><li>Accountability! </li></ul><ul><li>Regular Interval Meetings </li></ul><ul><li>Written Reports </li></ul><ul><li>MBWA (Management by Walking Around) </li></ul>
    11. 11. Start with the beginning… Benchmarking <ul><li>Surveys </li></ul><ul><li>Inventories </li></ul><ul><li>Comparison to </li></ul><ul><li>other libraries </li></ul>
    12. 12. Tools for Benchmarking <ul><li>LibQual </li></ul><ul><li>MLA Benchmarking </li></ul><ul><li>Survey Monkey </li></ul><ul><li>Observation! </li></ul>
    13. 13. Visual Tools for Success <ul><li>Data Collection “Gold” </li></ul><ul><li>Flow Chart </li></ul><ul><li>Pareto Chart </li></ul><ul><li>Time Plot </li></ul><ul><li>Control Chart for Individual Values </li></ul><ul><li>Frequency Plot Definition </li></ul><ul><li>Cause and Effect Diagram Scatter Plot </li></ul>
    14. 14. Data Collection “Gold” Standards Bar Graph Pie Chart
    15. 15. Flow Chart … is a picture of the sequence of steps in a process. Different steps or actions are represented by boxes or other symbols. Process Document Decision
    16. 16. Flow Chart <ul><li>Helps people see the process </li></ul><ul><li>Helps people think about work as a process </li></ul><ul><li>Clarified the major steps of a process </li></ul><ul><li>Builds consensus on how the process actually works </li></ul><ul><li>Teaches people how to do the job </li></ul><ul><li>How can it be used in a library? </li></ul>
    17. 17. Pareto Chart …a graphical tool that helps you break a big problem down into its parts and identify which parts are the most important.
    18. 18. Pareto Chart <ul><li>Identifies the biggest contributor to the problem </li></ul><ul><li>Shows where to focus efforts </li></ul><ul><li>Breaks a big problem into smaller pieces. </li></ul>How can it be used in a library?
    19. 19. Time Plot …a graph of data in time order. It helps identify any changes that occur over time. Time plots are known as run charts.
    20. 20. Time Plot <ul><li>Helps identify changes in a process </li></ul><ul><li>Helps identify patterns in the data (different patterns provide clues about what is happening in a process. ) </li></ul><ul><li>Helps determine what steps to take next </li></ul>How can it be used in a library?
    21. 21. Control Chart for Individual Values …is a time plot that has had an average and statistical control limits added. These limits allow you to quickly detect specific types of changes in the process.
    22. 22. Control Chart for Individual Values <ul><li>Helps identify patterns in the data </li></ul><ul><li>Helps determine what steps to take next </li></ul><ul><li>Signals certain shifts and trends more quickly than a time plot </li></ul>How can it be used in a library?
    23. 23. Frequency Plot Definition …shows the shape, or distribution, of the data by showing how often different values occur. This picture makes it easier to see what is happening with the data and to identify some types of process problems.
    24. 24. Frequency Plot <ul><li>Shows the variation in the data </li></ul><ul><li>Patterns provide clues to certain types of problems. </li></ul>How can it be used in a library?
    25. 25. Cause and Effect Diagram …is a tool for identifying and organizing possible causes of a problem in a structured format. It is sometimes called a fishbone diagram.
    26. 26. Cause and Effect Diagram <ul><li>Helps people see the problem and causes </li></ul><ul><li>Makes potential relationships among factors visible </li></ul><ul><li>Helps structure ways to think about potential causes </li></ul><ul><li>Provides a way to document causes verified with data </li></ul>How can it be used in a library?
    27. 27. What to Use When???     x x x   x Future Plans     x x   x x Standardization   x x x x   x Results x         x x Solutions   x         x Cause Analysis   x x x x x x Current Situation     x x x x x Project Cause and Effect Charts Frequency Plots Individual Charts Time Plots Pareto Charts Flow Charts Data Collection  
    28. 28. Time Management <ul><li>Basics </li></ul><ul><ul><li>Don’t procrastinate </li></ul></ul><ul><ul><li>Deal with it right away </li></ul></ul><ul><ul><li>Start a file </li></ul></ul><ul><ul><li>Have a tickler file </li></ul></ul><ul><ul><li>Determine an expiration date </li></ul></ul><ul><li>Files </li></ul><ul><li>E-Mail </li></ul>
    29. 29. Time Management <ul><li>Organizing Electronic Information </li></ul><ul><ul><li>MS Office </li></ul></ul><ul><ul><li>PDA </li></ul></ul><ul><ul><ul><li>Documents to Go! </li></ul></ul></ul><ul><ul><li>Calendar </li></ul></ul><ul><ul><li>Taking Pictures! </li></ul></ul>
    30. 30. Time Management <ul><li>Access to Online Information </li></ul><ul><ul><li>Through e-mail </li></ul></ul><ul><ul><li>Browser Bookmarks </li></ul></ul><ul><ul><li>PC Files – Multiple Computers! </li></ul></ul>
    31. 31. Time Management <ul><li>Steven Covey </li></ul>We should be working here!
    32. 32. Money <ul><li>Make it identifiable </li></ul><ul><li>Learn the vocabulary </li></ul><ul><li>Comparison of librarian salaries vs. janitors </li></ul><ul><li>Comparison of electronic journals vs. cruise </li></ul>Capitalization of Personnel ROI Cost/Benefit Analysis Amortization
    33. 33. Resources (People) <ul><li>Assessment of People </li></ul><ul><ul><li>Identifying skill sets needed </li></ul></ul><ul><ul><li>Identifying skill sets you have </li></ul></ul><ul><ul><li>Bridging the gap! </li></ul></ul>You may need to invite more people to the dance!!!
    34. 34. Tools for People <ul><ul><li>360 Degree Evaluation </li></ul></ul><ul><ul><li>Myers-Briggs Type Indicator </li></ul></ul><ul><ul><li>Leadership Evaluation </li></ul></ul><ul><ul><ul><li>(But not everyone needs to be a leader!) </li></ul></ul></ul>
    35. 35. How to Delegate in 8 Easy Steps <ul><li>Recognize projects best assigned to others </li></ul><ul><li>Decide on tasks suited to individuals </li></ul><ul><li>Frame the assignment </li></ul><ul><li>Agree upon expectations </li></ul><ul><li>Follow-up </li></ul><ul><li>Don’t micro-manage </li></ul><ul><li>Emphasize open lines of communication </li></ul><ul><li>Show your appreciation! </li></ul>
    36. 36. Networking <ul><li>“Swim Like a Shark” = 66 criteria </li></ul><ul><li>Name </li></ul><ul><li>Company </li></ul><ul><li>Birthdays </li></ul><ul><li>Anniversaries </li></ul><ul><li>Education </li></ul><ul><li>Hobbies </li></ul><ul><li>Travel Spots </li></ul>Tip: Keep a Roladex and NEVER throw away a contact!
    37. 37. Training <ul><li>Adult Learning </li></ul><ul><li>Plattsburgh Tip Sheet </li></ul><ul><li>To Power Point or NOT </li></ul><ul><li>Hallmark method of presentation </li></ul><ul><li>Humor in the Workplace </li></ul><ul><li>Classic theory – 6 repetitions </li></ul><ul><li>Everything book </li></ul><ul><li>Tools for recording ideas </li></ul>
    38. 38. Change Management <ul><li>The next ten years, we’ll experience more change than the last ten years…. </li></ul>
    39. 39. Change Management <ul><li>Best tip… </li></ul><ul><li>Be a lifelong learner! </li></ul>A Master’s Degree is now good for about five years!
    40. 40. Change Management <ul><li>When you come to a fork in the road, take it! </li></ul><ul><li>---Yogi Berra </li></ul><ul><li>Need to say, “I’ll do that! </li></ul><ul><li>Get outside your box - or Remember Stretch Armstrong! </li></ul>
    41. 41. Basics on Change <ul><li>What is change? </li></ul><ul><li>Why is change hard to deal with and how should it be managed? </li></ul><ul><li>What are specific key issues and techniques for dealing with rampant change? </li></ul>
    42. 42. What helps to handle change? <ul><li>Know how to handle stress! </li></ul><ul><li>Set goals </li></ul><ul><li>Delegate </li></ul><ul><li>Keep a journal </li></ul><ul><li>Find out peak hours of productivity </li></ul><ul><li>Do something while waiting </li></ul><ul><li>Use relaxation time wisely </li></ul>
    43. 43. What did you learn? Or What would you like to share?
    44. 44. The Challenge <ul><li>Give an opinion in your next meeting! </li></ul><ul><li>Do three things differently in the next week </li></ul><ul><li>Be prepared. When life give you lemonade. Be Flexible </li></ul><ul><li>COMMUNICATE about what you learned </li></ul><ul><li>(preferably your boss or your team!) </li></ul><ul><li>Above all else, have fun! </li></ul><ul><li>---Julia Child </li></ul>