12 Key Requirements For Six Sigma Success
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12 Key Requirements For Six Sigma Success

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12 Key Requirements For Six Sigma Success 12 Key Requirements For Six Sigma Success Presentation Transcript

  • 12 Key Requirements For Six Sigma Success By Lennart Sandholm and Lars Sorqvist Presented by: Mahmoud Abdalla March 31, 2003
  • Objectives
    • Importance of this subject to the class
    • What is Six Sigma?
    • The 12 Key Requirements
    • My Conclusion
  • Importance of this subject to the class
    • Numerous large and well-known corporations have successfully adopted Six Sigma methodology, such as Motorola, General Electric, American Express and Ford Motor Co.
    • The results have often been extremely good
    • Greatly considered by Software Development Projects
  • What is Six Sigma? Six Sigma is a comprehensive system for achieving, sustaining and maximizing business success. Six Sigma is driven by close understanding of customer needs, disciplined use of facts and data, and statistical analysis
  • Sigma levels 3.4 99.9997% 320 99.98% 6,210 99.94% 66,800 93.3% 308,000 69.2% 690,000 30.9% DPMO Yield Miss 1 putt Every 163 years Miss 1 putt Every 2.33 years Miss 1 putt Every 9 rounds Miss 1 putt Per round Miss 6 putts Per round 100 Rounds of golf per year 6 5 4 3 2 1 Sigma
  • DMAIC Problem Solving Methodology Define Measure Analyze Improve Control D efine the goals and customer requirements M easure the process to determine current performance A nalyze and determine the root cause(s) of the defects I mprove the process by eliminating defects C ontrol future process performance
  • The Twelve Requirements Requirement #1
    • Management Commitment and Visible Support
          • Total Commitment and Support of Top Management
          • Linking success of Six Sigma to Bonuses and Salary Raises
  • The Twelve Requirements Requirement #2
    • Treatment of Six Sigma as a Holistic Concept
        • Managers should have primary role in leading the process
        • All stakeholders should be kept involved and communicated to continuously
  • The Twelve Requirements Requirement #3
    • Investment of adequate resources
        • Investment returns are Great! In many cases more than 5 to 10 times the original investment
        • Invest in adequate resources and provide extensive training programs
  • The Twelve Requirements Requirement #4
    • Focus on results
        • Focus on achieving results by setting challenging improvement goals
        • Explain and clarify goals to entire organization with regular refreshers
  • The Twelve Requirements Requirement #5
    • Customer orientation
        • Can’t just focus internally on cutting costs
        • Six sigma projects should be selected based on what customer benefit is attainable
        • Develop knowledge of customer needs and behavior and evaluate completed projects from the perspective of the customer
  • The Twelve Requirements Requirement #6
    • Focus on Training
        • Provide appropriate training for everyone involved in the project
  • The Twelve Requirements Requirement #7
    • Adaptation to an Organization’s Situation and Needs
        • Developing the Six Sigma Program is based on a number of parameters, including the nature of business, customer relations and competition
  • The Twelve Requirements Requirement #8
    • Prioritization and selection of projects
        • Identify and prioritize projects to focus on
  • The Twelve Requirements Requirement #9
    • Development of uniform language and terminology
        • Both externally with client and internally within project
  • The Twelve Requirements Requirement #10
    • Development of strategy to introduce Six Sigma
        • Four Phase Approach:
          • Introduction
          • Trial
          • Implementation
          • Continuation
  • The Twelve Requirements Requirement #11
    • Follow-up and communication of success stories
        • From Three Perspectives:
          • Goals
          • Methodology
          • Return
        • Communicate internally and externally with the Client
  • The Twelve Requirements Requirement #12
    • Responsiveness to external influences
        • Accepting of new ideas from outside
        • Benchmarking and collaboration with researchers
        • Maintain cutting edge results
  • My Conclusion
    • 12 Key Requirements are key to the success of implementing Six Sigma
    • If followed closely and taken seriously, Six Sigma can produce great results