oneywell, GE and Motorola have done it; small busi-
nesses have their eyes on it, too. Indeed, Six Sigma has
become the rising star in process improvement and Green Belt—a person with working knowledge of Six
quality management. Sigma methodology and tools, who has completed train-
During the last year, Quality Digest has featured several ing and a project to drive high-impact business results
articles regarding the latest innovations in Six Sigma. The March Black Belt—a highly skilled Six Sigma expert who has
2002 issue features the article “Six Sigma and Process Simula- completed four weeks of classroom learning and, over the
tion,” which comes in handy for those interested in learning about course of four to six months, demonstrated mastery of the
the relationship between Six Sigma and computer modeling. Also tools through the completion of a major process improve-
check out our April and May 2002 issues to read D.H. Stamatis’ ment project
“Guidelines for Six Sigma Design Review,” which guides you Master Black Belt—the Six Sigma expert most highly
through successful implementation of Six Sigma’s design- skilled in the methodologies of variation reduction. After
measure-analyze-improve-control model. These articles can be a year-long project-based certiﬁcation program, Master
found at Quality Digest’s Web site, www.qualitydigest.com. Black Belts train and mentor Black Belts, help select and lead
high-value projects, maintain the integrity of measure-
Six Sigma Guide ments, and develop and revise Six Sigma learning materials.
Six Sigma Software and Services Directory ........................119 Lean Expert—a person who has completed four weeks of
Listed alphabetically by company name, the guide contains lean training and one or more projects that have demon-
nearly 250 Six Sigma software and/or service providers. This strated significant, auditable business results and the
directory includes company name, address, phone and fax num- appropriate application of Six Sigma Plus lean tools
bers, Web address, and a brief description of the organization’s Lean Master—a person highly skilled in implementing
offerings. (Please note that not all companies provided us with lean principles and lean tool utilization in diverse business
descriptions.) If your favorite consultant, trainer or software environments. Certiﬁcation involves one year of intense
provider isn’t listed in this year’s guide, we apologize. Organi- study and practice in advanced lean tools, teaching and
zations were contacted several times, and we’ve only included mentoring.
those that responded to our requests for information. DFSS—design for Six Sigma. Methodology using tools,
training and measurements to enable the design of prod-
As with all Quality Digest guides, the Six Sigma Guide is in ucts and processes that meet customer expectations and
no way meant to endorse or exclude a particular organization. can be produced at Six Sigma quality levels.
Rather, it’s meant to be used as a starting point in the data- DMAIC—deﬁne, measure, analyze, improve and control.
gathering process. Readers are encouraged to contact the A systematic, closed-loop process for continued improve-
companies directly for more information and to ask for—and ment that eliminates unproductive steps, focuses on new
check— references. measurements and applies technology for improvement.
We appreciate any feedback you have on our Six Sigma
Guide. If you have any suggestions for how we can improve this
guide for next year, e-mail them to sourcebook@quality
118 Quality Digest/January 2003
3C Technologies Inc. ASC’s ﬁve-stage M/PCpS methodology practical approach that will work for your
6834 Spring Valley Drive, Ste. 202 for process characterization, optimization and business and your culture.
Holland, OH 43528 control delivers a standardized step-by-step
Ph. 800-327-6583 Fax 419-868-8993 approach and procedure to achieve superior Amadeus International Inc.
www.3ctech.com quality and performance, continuous process 400 Jean-Lesage Blvd., Ste. 500 ASI DataMyte Inc.
Customized training, consulting, assess- improvement, variation reduction, and Six Quebec City, PQ G1K 8W1 Canada 2800 Campus Drive
ments and products for ISO 9001:2000, ISO/TS Sigma. Ph. 888-842-9989 Fax 418-525-0909 Plymouth, MN 55441
16949:2002, QS-9000, TE Supplement, ISO www.amadeus-csi.com Ph. 800-455-4359 Fax 952-935-0018
14001, lean manufacturing, Six Sigma, TPM Advanced Systems & Designs www.asidatamyte.com
and supply chain management. Top-rated in- 3925 Industrial Drive American Quality Associates
house and public workshops on implementa- Rochester Hills, MI 48309 7628 S.E. Autumn Lane AutoData Systems
tion, documentation and internal auditing Ph. 866-772-0012 Fax 248-844-2199 Hobe Sound, FL 33455 6111 Blue Circle Drive
(APQP, FMEA, R&M, 8D, etc.). Software: www.spcanywhere.com Ph. 772-286-8430 Fax 772-286-8490 Minneapolis, MN 55343
ISO 9000:2000 Rapid Converter; ISO 9000, www.amerquality.com Ph. 800-662-2192 Fax 952-938-4693
QS-9000, TE, ISO/TS 16949:2002 Rapid start- Advent Management www.autodata.com
up kits; document control; workﬂow; custom International Ltd. Andell Associates AutoData Systems provides turnkey and
software development; digital dashboards and 411 Old Baltimore Pike 2686 E. Carla Vista Drive advanced desktop data collection solutions
supplier portals. Chadds Ford, PA 19317 Gilbert, AZ 85296 that help companies measure their perform-
Ph. 800-726-7985 Fax 413-618-5273 Ph. 480-893-9004 Fax 480-283-0979 ance. Use AutoData software to measure sat-
4aBetterBusiness Inc. www.getresults.com Andell Associates provides assistance in isfaction, capture service data and determine
1 Northﬁeld Plaza, Ste. 300 the technical, organizational and interpersonal market requirements. The software helps the
Northﬁeld, IL 60093 Afﬁliated Educational aspects of quality management. Our team user build surveys and other forms, process
Ph. 847-470-3513 Fax 847-470-3511 Consultants Ltd. makes it easy to understand and use advanced completed forms using an imaging scanner, and
www.4abetterbusiness.com 1510 W. Greenleaf Ave., Ste. 2-A Six Sigma tools to drive bottom-line improve- generate reports from which effective quality
Process-based approach to prepare for Chicago, IL 60626 ments and customer satisfaction. management decisions can be made.
Six Sigma success. Generate employee enthu- Ph. 888-880-7490 Fax 773-508-4068
siasm for participation and results, reduce www.aecltd.com Aon Management AXEON Inc.
errors and costs, and improve response time Afﬁliated Educational Consultants pro- Consulting/Rath & Strong 1920 W. 5200 S., Ste. 10
and company profitability. Implementation- vides training and customized professional 45 Hayden Ave., Ste. 2700 Roy, UT 84067
based systems approach. Interactive training services in Six Sigma for large, medium-sized Lexington, MA 02421 Ph. 877-782-3405 Fax 801-525-9136
(CD-ROM or on-site using your products) for and small organizations. These services include Ph. 800-622-2025 Fax 781-861-1424 www.axeon.net
product and process improvement. Includes public seminars, management overviews, and www.aon.com/rathstrong
interactive CD-ROM training for process map- the training of Green Belts, Black Belts, The leading provider of global customized BCI Knowledge Group Inc.
ping, root cause analysis, FMEA, internal Master Black Belts and Champions. AEC also Six Sigma solutions with a comprehensive, 135 Kinnelon Road, Ste. 203
auditing and ISO 9001:2000. provides Six Sigma implementation services. ﬂexible range of consulting services and train- Kinnelon, NJ 07405
ing (live and online). Specializes in combining Ph. 973-838-4775 Fax 973-838-4074
ABYSS Co. industry expertise, multilingual capabilities, www.bciknowledgegroup.com
P.O. Box 2091 leadership and people issues with Six Sigma
Howell, MI 48844 methods. Creators of the Six Sigma Pocket The Ben Graham Corp.
Ph. 866-782-2977 Fax 517-223-8696 Guide. Other products and services include 6600 S. Troy Frederick Road
www.abysscompany.com Lean Sigma, GE WorkOut, The Courier Tipp City, OH 45371
Six Sigma Start-Up is an introductory Simulation, Design for Six Sigma, Rath & Ph. 800-628-9558 Fax 937-667-8690
training course on the principles and practices Air Academy Associates Strong’s Six Sigma DMAIC Road Map, www.worksimp.com
of Six Sigma. It teaches operators, engineers, 1650 Telstar Drive, Ste. 110 Rath & Strong’s Champions Pocket Guide Graham Process Charting software is
supervisors and managers the key concepts Colorado Springs, CO 80920 and Rath & Strong’s Six Sigma Team designed for charting business processes in
of Six Sigma. Ph. 800-748-1277 Fax 719-531-0778 Leaders Pocket Guide. detail. Charts visually display all the items
www.airacad.com involved in a process. The eight ANSI standard
Adams Six Sigma Air Academy Associates specializes in Applied Technology symbols cover all aspects of work at the ele-
10A Bayou Road reducing waste and minimizing variation in 1237 Clark Way ment level: doing work, checking work, mov-
Lake Jackson, TX 77566 products and processes through training and San Jose, CA 95125 ing work from one location to another and
Ph. 979-297-5198 Fax 979-297-4408 consulting in Six Sigma. Our program offerings Ph. 408-266-5174 Fax 408-266-5174 nothing happening. Charts highlight value-
www.adamssixsigma.com include executive overviews, Champion train- www.e-at-usa.com added steps and identify who does the work and
Specialist in Six Sigma, total quality man- ing and consulting, Green Belt and Black Belt Our Web-based training seminar presents where it is done.
agement, strategic planning, goal setting, team training, project mentoring, Six Sigma for important aspects of the ASQ-certified Six
building, employee motivation and statistical transactional audiences, and design for Six Sigma Black Belt body of knowledge. The Benchmark Technologies Corp.
process control. Sigma. Our training programs feature fully course is designed to prepare the student to pass 3161 N. Republic Blvd.
integrated textbooks, student guides and soft- the ASQ Six Sigma Black Belt examination. Toledo, OH 43615
Advanced Integrated ware, such as SPC XL, DOE PRO and DFSS For $495 per module the student receives an Ph. 800-637-9536 Fax 419-843-7218
Technologies Group Inc. Master Excel-based packages. 812-page text, use of MINITAB, a copy of www.benchmark-usa.com
47 W. Main St. ActivStats, 20 hours of online training with
Avon, CT 06001 Alamo Learning Systems expert instructors, 10 quizes, one of four ﬁnal Best Practices LLC
Ph. 888-826-2484 Fax 860-284-1145 3160 Crow Canyon Road, Ste. 280 exams keyed to the ASQ exam and 10 hours of 6350 Quadrangle Drive, Ste. 200
www.theaitgroup.com San Ramon, CA 94583 free consulting on the improvement project. Chapel Hill, NC 27517
Ph. 800-829-8081 Fax 925-277-1919 Ph. 919-403-0251 Fax 919-403-0144
Advanced Quality Consulting www.alamols.com Arch Associates LLC www.best-in-class.com
1219 1/2 Lawe St. 15770 Robinwood Drive, Ste. 101 Best Practices LLC analysts study and
Green Bay, WI 54301 ALeSys Northville, MI 48167 provide services around the ﬁnancial and cul-
Ph. 920-366-7760 Fax 920-437-4877 2222 N.W. 40th Terrace Ph. 734-420-0122 Fax 734-420-0425 tural implications of Six Sigma implementa-
www.advancedqualityconsulting.com Gainesville, FL 32605 www.archassociates.com tion. We’ve also published a detailed guide
Ph. 800-758-1071 Fax 352-336-9969 modeled after GE’s successful program entitled
Advanced Systems Consultants www.alesys.com “Building Six Sigma Excellence: A Case Study
P.O. Box 1176 ALESYS assists customers in developing of General Electric.”
Scottsdale, AZ 85252 and implementing Six Sigma processes and
Ph. 480-423-0081 Fax 480-368-0614 methodologies through communications and
www.mpcps.com training. We apply Six Sigma principles in a
Quality Digest/January 2003 119
Besterﬁeld & Associates Change Management tools such as data mining and design of exper- e-Zsigma
2 Clark Drive Consulting Inc. iments to nonstatisticians. Training and coach- 1 Dundas St. W., Ste. 2500
Fairview Heights, IL 62208 82 Benson Drive ing can be done remotely via the Internet. Toronto, ON M5G 1Z3 Canada
Ph. 618-394-1794 Fax 618-394-1794 Wayne, NJ 07470 Ph. 416-593-8026 Fax 416-204-1939
Ph. 973-696-7878 Fax 973-696-5858 www.e-zsigma.com
Eagle Group USA Inc.
Clark Quality Advantage Inc. DataNet Quality Systems 50 W. Big Beaver Road, Ste. 130
14801 County Road 40 24567 Northwestern Highway, Fourth Floor Troy, MI 48084
Goshen, IN 46528 Southﬁeld, MI 48075 Ph. 800-508-9044 Fax 248-355-4623
Breakthrough Management Ph. 888-234-6737 Fax 574-642-5004 Ph. 248-357-2200 Fax 248-357-4933 www.eaglegroupusa.com
Group (BMG) www.clarkqa.com www.winspc.com Eagle Group is a training and consulting
2101 Ken Pratt Blvd. DataNet develops software solutions and organization registered to ISO 9001 and ISO
Longmont, CO 80501 provides professional services to help manu- 14001. We design and provide solutions for the
Ph. 800-467-4462 Fax 303-827-0011 facturers improve quality, productivity and implementation and training of quality, envi-
www.bmgi.com proﬁtability. DataNet solutions include Win- ronmental and occupational health and safety
Breakthrough Management Group, a lead- SPC statistical process control software and management systems, Six Sigma, lean manu-
ing Six Sigma training, software and consult- QualTrend manufacturing intelligence soft- facturing and TQM initiatives. Our Six Sigma
ing ﬁrm, specializes in on-site, full-scale Six ware. DataNet services support Six Sigma course comprises nine days of training and
Sigma deployment and open enrollment train- programs by building solutions to transform offers Green Belt status.
ing classes. BMG also offers fully interactive Clydesdale International raw data into business metrics through
Web-based Six Sigma training available online Management Consulting advanced statistical analytics. DataNet solu- Earth Tech Business Process
through BMG University. 570 El Camino Real, No. 150 tions enable enterprises to manage with Digi- Consulting
Redwood City, CA 94063 tal Dashboard displays to monitor worldwide 36133 Schoolcraft Road
Brecker Associates Inc. Ph. 800-360-4476 Fax 650-367-7383 enterprise or supplier performance on a single Livonia, MI 48150
1783 Theodan Drive www.clydesdale.com screen. Ph. 800-793-2691 Fax 734-779-2860
Pittsburgh, PA 15216 Our Accelerated Registration Program www.earthtechems.com
Ph. 412-341-7523 Fax 412-341-9688 provides training, consultation and documen- DataSavvy LLC Earth Tech implements Six Sigma as part
www.brecker.com tation development necessary for registration. 1930 Indian Trail of our overall management system practice.
Brecker Associates trains Six Sigma lead- Average program length is six months with a Lake Oswego, OR 97034
ers in the application of lean thinking and Six 100-percent success rate. We also provide Ph. 800-636-3709 Fax 503-636-1578 Eastern Michigan University—
Sigma principles and techniques to obtain stand-alone services such as gap analysis, www.datasavvy.com Center for Quality
sustained bottom-line results. Teams produce internal audit training, management review 2000 Huron River Drive, Ste. 101
dramatic value, quality and productivity training and process reengineering. Datasweep Inc. Ypsilanti, MI 48197
improvements without the commitment to 55 Almaden Blvd., Sixth Floor Ph. 800-932-8689 Fax 734-481-0509
high-cost training programs. Competitive Edge San Jose, CA 95113 www.centerforquality.org
309 Calle Neblina Ph. 408-350-7300 Fax 408-275-0225
Brewer and Associates Inc. San Clemente, CA 92672 www.datasweep.com EGsoft, a Division of
2721 87th St. Ph. 949-498-0122 Fax 949-498-0122 SPC controls over process and quality, Electroglas Inc.
Lubbock, TX 79423 www.competitiveedge.com manufacturing process enforcement, operator 257 S.W. Madison Ave.
Ph. 806-745-8030 Fax 806-748-0890 training, work instruction monitoring and Corvallis, OR 97333
www.bai-bk.com Consultants in Quality Inc. enforcement, testing interfaces, field defect Ph. 800-478-2892 Fax 541-758-4666
319 Friendship St. and repair tracking, sampling plan enforce- www.statware.com
California Council for Iowa City, IA 52245 ment, incoming quality audits, real-time KPI
Excellence Ph. 888-330-8283 Fax 319-339-9488 dashboard, and corrective and preventive action Engineous Software
P.O. Box 1235 More than 15 years of experience in workﬂows, preventive equipment maintenance. 2000 Centre Green Way, Ste. 100
Poway, CA 92074 management consulting. Cary, NC 27513
Ph. 858-486-0400 Fax 858-486-8595 The Decision Group Ph. 800-374-9235 Fax 919-677-8911
www.calexcellence.org Contemporary Consultants 2007 Fromby Court www.engineous.com
14890 Southview Drive Charlotte, NC 28211
California Manufacturing Southgate, MI 48195 Ph. 704-364-4619 Fax 704-367-0797 Escoe Bliss Communication
Technology Center Ph. 734-281-9182 Fax 734-281-4023 www.decisiongroup.com 17910 Skypark Circle, Ste. 108
1801 Solar Drive, Ste. 190 www.iabls.com Irvine, CA 92614
Oxnard, CA 93030 DS&D Cast Solutions Inc. Ph. 888-814-3633 Fax 949-263-9249
Ph. 805-604-3066 Fax 805-604-3041 CyberMetrics Corp. 2501 Hamilton Circle www.escoebliss.com
www.cmtc.com 7500 E. Butherus Drive, Ste. 105 Pelham, AL 35124
Scottsdale, AZ 85260 Ph. 205-663-0272 Fax 702-995-8179 Essential Resources LLC
Casewise Systems Inc. Ph. 800-777-7020 Fax 480-922-7400 www.dsdcast.com 45 Park Place S., Ste. 330
100 Century Parkway, Ste. 150 www.cybermetrics.com Morristown, NJ 07960
Mount Laurel, NJ 08054 Six Sigma is a rigorous and disciplined Dynamic Quality Systems Ph. 888-326-7250 Fax 888-326-7251
Ph. 800-893-8398 Fax 856-380-1499 methodology that uses data and statistical 6818 Tralee Court Essential Resources LLC offers full-
www.casewise.com analysis to measure and improve a company’s Fort Wayne, IN 46835 service Six Sigma, QS-9000 and ISO 9000
operational performance. Our software for Ph. 260-486-5580 Fax 260-486-5580 customer satisfaction measurement and
Center for Quality Excellence at gage management, gage R&R, equipment www.dynamic-quality.com management services.
Southern Polytech University maintenance and supplier analysis are tools you Dynamic Quality Systems provides
1100 S. Marietta Parkway need to comply with Six Sigma objectives. ASQ/RAB- and ICQC-certified consulting,
Marietta, GA 30060 training, gap analysis and system implemen-
Ph. 770-528-7407 Fax 770-528-7454 Data Vision Statistical tation. Six Sigma, ISO 9000, ISO 14000,
www.cqe.spsu.edu Consulting and Training LLC QS-9000, ISO/TS 16949, ISO/IEC 17025,
2541 Far Hills Ave., Ste. 202 TL 9000, TE Supplement, AS9000 and more. Excel Partnership Inc.
Centre for Strategic Management Dayton, OH 45419 We provide training for Six Sigma, SPC, 75 Glen Road
1420 Monitor Road Ph. 866-314-8848 Fax 208-279-4497 GD&T, internal auditing, corrective action, Sandy Hook, CT 06482
San Diego, CA 92110 www.data-vision.biz problem solving and more. Ph. 800-374-3818 Fax 203-426-7811
Ph. 619-275-6528 Fax 619-275-0324 We provide just-in-time project coach- www.xlp.com
www.csmintl.com ing and training. We teach advanced statistical
120 Quality Digest/January 2003
Our company offers an effective and compre- George Group has expertise in deployment Harpco Systems Inc. factorial DOE for Six Sigma are more. Includes
hensive Six Sigma program. Our experienced design, lean Six Sigma and design for lean Six 28056 Oakland Oaks Court SPC tools and a new cause-and-effect tool.
trainers and consultants, all certiﬁed Master Sigma curriculum and training. We offer soft- Wixom, MI 48393
Black Belts and Black Belts, can help you ware tools for supply chain acceleration, value- Ph. 248-374-1718 Fax 248-374-0022
drive your organization toward Six Sigma based project selection, project results tracking www.harpcosystems.com
excellence and tangible rewards. and development of your company’s knowl-
edge base. We provide consulting, coaching, The Harrington Group Inc.
Expert Resource training and products that help you meet your 11501 Lake Underhill Road
11 Millstone goals. Orlando, FL 32825 InﬁnityQS International
Irvine, CA 92606 Ph. 800-476-9000 Fax 407-382-6141 7998 Donegan Drive
Ph. 949-451-0004 Fax 949-451-0004 Georgia Tech’s Center for www.hginet.com Manassas, VA 20109
www.expertresourceconsulting.com International Standards & Quality HGI Six Sigma courseware and software. Ph. 800-772-7978 Fax 703-393-2211
Expert Resource provides Six Sigma 151 Sixth St., Room 143 www.inﬁnityqs.com
training, consulting and process management Atlanta, GA 30332 Hartley Group—Performance
software. Ph. 800-859-0968 Fax 404-894-1192 Paradigms Inc. InfoSynergy Inc.
www.industry.gatech.edu/quality 7006 N.W. 63rd St., Ste. 205 2 N. First St., Fourth Floor
Factory Systems LLC Bethany, OK 73008 San Jose, CA 95113
400 Northeast Drive, Ste. P GfK Isometric Solutions Ph. 800-391-7308 Fax 405-722-1552 Ph. 408-924-0458 Fax 408-924-0459
Columbia, SC 29203 8401 Golden Valley Road www.thehartleygroup.com www.infosyne.com
Ph. 800-868-7481 Fax 803-786-2110 Minneapolis, MN 55427 InfoSynergy’s Aneka Event Management
www.factorysystems.net Ph. 800-328-6784 Fax 763-542-0864 Helm Instrument Co. Inc. Application is an integrated best-practices
361 W. Dussel Drive framework with built-in checks and balances
Future Insite Inc. GlobalQual Inc. Maumee, OH 43537 for efﬁcient management of quality systems.
7055 Engle Road, Building 5 6931 E. Dartmoor Road Ph. 419-893-4356 Fax 419-893-1371 AEMA is a suite of solutions for calibration,
Middleburg Heights, OH 44130 West Bloomﬁeld, MI 48322 www.helminstrument.com document control, internal audit, corrective
Ph. 800-446-8665 Fax 440-826-3431 Ph. 248-932-8438 Fax 248-932-8438 and preventive action, management review,
www.insite-inc.com GlobalQual provides standardized 40- Hertzler Systems Inc. training, and continuous improvement.
hour Green Belt training. 2312 Eisenhower Drive N.
Gary Phillips Associates Goshen, IN 46526 Institute of World Class
18208 Laraugh Drive GOAL/QPC Ph. 574-533-0571 Fax 574-533-3885 Management
Northville, MI 48167 2 Manor Parkway www.hertzler.com 6624 Penney Way
Ph. 248-348-0192 Fax 248-348-4578 Salem, NH 03079 Hertzler Systems helps capture and man- Carmichael, CA 95608
On-site training and consulting in Six Ph. 800-643-4316 Fax 603-870-9122 age data required for Six Sigma deployment. Ph. 916-716-8015 Fax 916-536-9758
Sigma and design for Six Sigma: introduction, www.goalqpc.com The GainSeeker Suite provides a data collec- www.iwcm.org
Champion, Black Belt and Green Belt, plus Our newest pocket guide is The Six Sigma tion and storage infrastructure that puts vast Quality improvements, including
customized training for Master Black Belts. Memory Jogger II, a guide to tools for Six amounts of data at Black Belts’ fingertips. increased customer satisfaction, increased
Sigma improvement teams. GainSeeker also gathers transactional data. on-time deliveries and reduced defect rates,
GE Fanuc Automation North while reducing inventory. Six Sigma is one of
America Inc. GRT Hogan Center for Performance several tools we use for reducing defect rates.
2500 Austin Drive 3800 Steeles Ave. W., Ste. 103W Excellence
Charlottesville, VA 22911 Woodbridge, ON L4L 4G9 Canada 2915 LBJ Freeway, Ste. 152 Integral Solutions Inc.
Ph. 800-433-2682 Fax 434 978-5205 Ph. 905-856-1320 Fax 905-856-1369 Dallas, TX 75234 222 E. Fourth St.
www.gefanuc.com www.grt77.com Ph. 972-406-1976 Fax 972-406-2922 Royal Oak, MI 48067
Our Global Solutions team uses Six Sigma www.hogancenter.com Ph. 248-543-6040 Fax 248-543-2882
practices in all customer interactions. We also H & H Servicco Corp. www.integralsolutions.com
help you use Six Sigma and its methodologies P.O. Box 9340 Huntington Quality Associates
to improve your overall business operations. North St. Paul, MN 55109 533 Henry St. Interax Group
Ph. 651-777-0152 Fax 651-777-0152 Huntington, IN 46750 655 Fulton St., Ste. 148
GE Inspection Technologies www.samplingplans.com Ph. 800-496-8476 Fax 260-356-6006 Brooklyn, NY 11217
1 Neumann Way, MD F118 H & H Servicco Corp. provides software www.hqa.com Ph. 888-401-3956 Fax 866-619-5803
Cincinnati, OH 45215 to develop statistical sampling plans for accept- www.interaxgrp.com
Ph. 800-572-9499 Fax 513-672-7360 ance sampling and audit sampling. IBM Business Consulting Services
www.ge.com/ndt 12902 Federal Systems Park Drive Intercim Inc.
H.W. Fahrlander & Associates Fairfax, VA 22033 501 E. Highway 13
GE Instrumentation Services 640 Downing Drive Ph. 703-741-2001 Fax 703-322-7842 Burnsville, MN 55337
6465 East Johns Crossing Richardson, TX 75080 www.businessconsulting.ihost.com/gx/ibm.nsf Ph. 800-343-3734 Fax 952-894-0399
Duluth, GA 30097 Ph. 972-783-1216 Fax 972-783-6043 IBM specialized Six Sigma services www.intercim.com
Ph. 800-432-2572 Fax 770-999-7074 Specialized assistance and training in include sales design for Six Sigma, design for
www.gecals.com implementation of cost-effective Six Sigma and Six Sigma for e-transformation and lean Six Interliance LLC
TQM programs. Concentration on problem Sigma. 151 Kalmus Drive, Ste. K2
GEI Inc. solving and cost-effective improvement pro- Costa Mesa, CA 92626
315 S. U.S. Highway 31, Ste. A grams using proven approaches. iGrafx Ph. 800-540-7917 Fax 714-540-6113
Greenwood, IN 46142 1600 Carling Ave. www.interliance.com
Ph. 877-885-7811 Fax 877-885-7822 Harold S. Haller & Co. Ottawa, ON K1Z 8R7 Canada
www.geilean.com 5 Ashley Court Ph. 800-772-6735 Fax 503-691-2451 International TechneGroup Inc.
GEI utilizes lean manufacturing, Six Cleveland, OH 44116 www.igrafx.com 5303 DuPont Circle
Sigma and business process improvement that Ph. 440-895-0775 Fax 440-895-0965 Comprehensive range of flowcharting, Milford, OH 45150
will solve problems and improve the perform- www.haroldhaller.com simulation and document management tools for Ph. 800-783-9199 Fax 513-576-3994
ance of your business. Harold S. Haller & Co. provides Green organizations tackling ISO 9000, lean, Six www.qfdcapture.com
Belt, Black Belt and Master Black Belt train- Sigma or other process improvement. Based on Quality function deployment software for
George Group Inc. ing integrated with the HITS suite of ﬁve soft- ABC FlowCharter, iGrafx documents any Six Sigma metrics, measuring customer satis-
13355 Noel Road, Ste. 1600 ware programs for design of experiments, process in less time and with more value. faction, business planning, product develop-
Dallas, TX 75240 process modeling, isolating sources of varia- Flowcharts created with iGrafx FlowCharter ment and general decision making. Our tools
Ph. 800-777-8066 Fax 972-458-9229 tion, process optimization and process moni- 2003 are compatible with iGrafx Process for provide data entry, analysis, calculation and
www.georgegroup.com toring via control charts. Six Sigma, with which you can conduct full- report-formatting capabilities.
122 Quality Digest/January 2003
Iowa Quality Center Ph. 888-854-8200 Fax 905-892-3151
3375 Armar Drive www.jfyi.com Launsby Consulting
Marion, IA 52302 Six Sigma at JFYI provides a customized 2830 Bethune Court
Ph. 319-398-7101 Fax 319-398-5698 ISO9, a Vintara Brand approach led by a Master Black Belt from Colorado Springs, CO 80920
www.iowaqc.org 1433 Webster St. Motorola. Our service package includes exec- Ph. 800-788-4363 Fax 719-282-3099
Oakland, CA 94612 utive overview, design for Six Sigma, Black www.launsby.com
IQC Inc. Ph. 866-321-4769 Fax 509-357-8673 and Green Belt training. Launsby Consulting provides on-site sem-
137 N. Main St., Ste. 600 www.iso9.com inars in design for Six Sigma. Training is cus-
Dayton, OH 45402 ISO9 has developed a solution that will tomized to meet your needs.
Ph. 800-450-1387 Fax 937-223-9001 streamline your path to Six Sigma compliance.
www.iqcinc.com Lean Boot Camp
ISSSP/International Society of 50 Barrett Parkway, Ste. 1200, M.S. 135
IQS Inc. Six Sigma Professionals Marietta, GA 30066
19706 Center Ridge Road 7678 East Greenway Road, Ste. 100 JMP, a Business Unit of SAS Ph. 800-924-2517 Fax 678-354-2666
Cleveland, OH 44116 Scottsdale, AZ 85260 SAS Campus Drive www.leanbootcamp.com
Ph. 800-635-5901 Fax 440-333-3752 Ph. 480-368-7083 Fax 480-585-0640 Cary, NC 27513 Lean/Sigma Boot Camp includes more
www.iqs.com www.isssp.com Ph. 877-594-6567 Fax 919-677-4444 than 50 hours of instruction. Indoor/outdoor
IQS Inc. provides Web-based integrated ISSSP was created to provide the focal www.jmp.com activities. Become a Lean/Sigma resource for
quality management software. IQS supports point, coordination and drive needed to pro- JMP provides powerful analytics, custom your organization.
Six Sigma requirements through software, mote the advancement and integration of Six design capabilities, an easy-to-use interface and
training and consulting. Sigma among business and improvement a ﬂexible scripting language in one integrated Leap Technologies Inc.
practices, enhance the professional growth solution that supports all phases of the DMAIC 1513 W. Jackson Blvd.
ISO America Inc. of individuals involved, provide a source for process. Understand your data visually so you Chicago, IL 60607
1805 Cypress Drive knowledge and reference information, and can get to the root cause of problems early. Ph. 800-254-6805 Fax 312-896-1472
Irving, TX 75061 promote the growth and adoption of Six Sigma www.actionworkout.com
Ph. 214-533-8571 Fax 972-438-9149 through ongoing and advanced education. JTI Systems Inc. Leap Technologies offers the Action
www.isoamerica.com 4020 Vassar Drive N.E., Ste. B Workout System and Six Sigma Workout. Add
Six Sigma training utilizing an enter- ITTI LLC Albuquerque, NM 87107 our our advanced tools to your toolkit to get
prisewide process approach. Training includes 875 Old Roswell Road, Ste. C-500 Ph. 505-710-4999 Fax 505-878-0322 more people engaged in performance improve-
all aspects of Six Sigma. Roswell, GA 30076 www.jtipmap.com ment and accelerate results to the bottom line.
Ph. 678-879-6379 Fax 678-879-6316
www.ittillc.com Juran Institute Inc. Lifestar
115 Old Ridgeﬁeld Road 2244 S. Olive St.
J.F. Young International Inc. Wilton, CT 06897 Denver, CO 80224
P.O. Box 59 Ph. 800-338-7726 Fax 203-834-9891 Ph. 888-468-1535 Fax 888-468-1536
Fonthill, ON L0S 1E0 Canada www.juran.com www.qimacros.com
Juran Institute is a leader in managing for QIMacros for Microsoft Excel SPC soft-
breakthrough results and Six Sigma quality. ware automates more than 50 charts and
Juran’s research, consulting and training pro- graphs.
vide the means to increase product and service
quality, reduce costs associated with poor LIM, Leadership in
quality and heighten competitive edge. Juran International Management
enables sustainable breakthrough results 1580 Sawgrass Corporate Parkway
through application of the breakthrough Sunrise, FL 33323
methodology and Six Sigma tools. Ph. 305-479-5391 Fax 305-380-1174
Kavon International Inc. LIM augments and complements Six
12275 Bean Road Sigma efforts by creating a transformed orga-
Chardon, OH 44024 nizational culture, creating high-performing
Ph. 888-637-9598 Fax 440-286-9510 teams, developing Black Belts and developing
www.kavon.com effective and successful leaders.
Kavon has established a Lean Resource
Center that provides the resources to become Loyola University New Orleans
a lean enterprise. Our Lean Learning Center 6363 St. Charles Ave., Box 15
trains staff personnel to achieve lean goals New Orleans, LA 70118
and objectives. Ph. 504-864-7964 Fax 504-864-7970
Keystone Technical Associates We offer consulting in areas within qual-
529 Reading Ave., Ste. O ity management. We specialize in preparation
West Reading, PA 19611 for the Baldrige application, service quality,
Ph. 610-208-0710 Fax 610-372-2099 quality function deployment, Six Sigma and
www.ktai.com SPC. We have experience with service organi-
zations, educational institutions and govern-
Lanner Group Inc. ment agencies.
11000 Richmond Ave., Ste. 680
Houston, TX 77042 Lynk Software Inc.
Ph. 888-757-1611 Fax 713-532-3732 P.O. Box 5498
www.lanner.com/americas Scottsdale, AZ 85261
Ph. 480-998-1933 Fax 480-998-4979
Latzko Associates www.lynksoftware.com
215 79th St. Lynk Software Inc. developes Everest
North Bergen, NJ 07047 customer-focused quality software. Enhance
Ph. 201-868-5338 Fax 201-868-5338 customer relations and achieve continuous
Latzko associates helps organizations improvement with focus on complaint han-
achieve quality processes. dling, issue tracking and corrective action.
124 Quality Digest/January 2003
Complement your ISO, Six Sigma and Baldrige Ph. 800-488-3555 Fax 814-238-1702
requirements with built-in customization. Free www.minitab.com
evaluation version available online. MINITAB Release 13 is easy-to-use sta-
tistical software that provides Six Sigma pro-
M.E.N. Associates fessionals with the methods they need: Pareto,
4915 Torrington Ave. Gage R&R, Capability Analysis, Regression &
Parma, OH 44134 ANOVA, Basic and Advanced Statistics, DOE,
Ph. 216-973-1211 Fax 440-238-6657 Response Optimization, SPC, Capability Six-
www.menassociates.org pack, and more.
Macpin Associates Inc. Motorola University Consulting
22 Church St., Ste. 103-331 & Training Services
Ramsey, NJ 07446 1295 E. Algonquin Road, IL05
Ph. 201-529-4343 Fax 201-529-4143 Schaumburg, IL 60196
Macpin’s consultants provide customized Ph. 800-446-6744 Fax 847-538-2578
education/training and consulting services mu.motorola.com
focused on leading management teams Motorola University brings business
and employees to achieve improved business improvement practices to leading organi-
performance, better financial results and zations around the world. As the inventor of
higher customer satisfaction levels. Six Sigma, Motorola University offers services
designed for speed, results and sustainability,
Management Engineers whatever the size or nature of the business.
P.O. Box 146 Key specialities include business improve-
Downers Grove, IL 60515 ment tailored to client’s organizational needs,
Ph. 815-577-9746 Fax 815-577-9751 customized Six Sigma launch support, and
Management engineers offers complete open-enrollment Six Sigma Black Belt and
Six Sigma training and paperless systems. Green Belt programs.
Maset LLC MSQPC—The Quality Center
P.O. Box 10730 22 N. Front, Ste. 200
Tempe, AZ 85284 Memphis, TN 38103
Ph. 480-775-1269 Fax 480-491-2144 Ph. 901-543-3528 Fax 901-543-3510
We consult with organizations and MSQPC—The Quality Center offers Six
facilitate activities to reduce cycle time for Sigma executive overviews, three-day
any process. We teach Six Sigma to your leader/Champion training and two-week
organization. Green Belt training in partnership with
MechSigma Consulting Inc.
7301 Moss Ridge Road NC State University—IES
Parker, TX 75002 Campus Box 7902
Ph. 972-808-0153 Fax 972-442-2398 Raleigh, NC 27695
www.mechsigma.com Ph. 800-227-0264 Fax 919-515-6159
North Carolina State University’s Indus-
trial Extension Service helps companies imple-
ment Six Sigma methodology for Green Belts,
MetricStream Black Belts and coaches using the DMAIC
2360 Walsh Ave. model of learn and do. Classroom training is
Santa Clara, CA 95051 provided; time away from class is spent on
Ph. 408-982-8743 Fax 408-982-8741 project work with weekly progress reports
www.metricstream.com evaluated by the Six Sigma instructor team.
Project work with a high ROI is expected.
Michael Obst LLC Executive overviews and other training sched-
7400 Edinborough Way, Ste. 5304 uled on-site.
Minneapolis, MN 55435
Ph. 952-897-3716 Fax 952-897-0363 New Learning Systems
www.mikeobst.com 19964 Winter Lane
Michael Obst LLC is a full-service man- Saratoga, CA 95070
agement consulting ﬁrm. We provide bench- Ph. 888-867-1828 Fax 408-867-8665
marking, strategic goal alignment, executive www.newlearningsystems.com
workshops, Champion/evangelist training, Black Q-Skills provides interactive learning on
Belt and Green Belt training, team selection and major quality tools to implement Six Sigma
building, problem resolution and ROI tracking. efforts. Q-Skills cuts training time and costs,
removes obstacles for learning and use, and can
be used at all levels of the organization.
305 Main St.
Redwood City, CA 94063
Minitab Inc. Ph. 650-298-4600 Fax 650-298-4601
Quality Plaza, 1829 Pine Hall Road www.niku.com
State College, PA 16801
126 Quality Digest/January 2003
Northeastern Pennsylvania Industrial mentation planning, project selection, and selecting Champions, Palisade Corp.
Resource Center Black Belts, and Master Black Belts. We also offer coaching for 31 Decker Road
Hanover Industrial Estates, 75 Young St. Six Sigma design teams, testing and certiﬁcation, and hiring sup- Newﬁeld, NY 14867
Hanover Township, PA 18706 port. Oriel will customize training materials to meet the needs Ph. 800-432-7475 Fax 607-277-8001
Ph. 800-654-8960 Fax 570-819-8931 of your organization. www.palisade.com
www.nepirc.com The DecisionTools Suite, including @RISK and Preci-
P4 Management Solutions sionTree, provides a full set of decision analysis tools for
Northwest Analytical Inc. P.O. Box 66659 Excel. @RISK performs Monte Carlo simulation on spreadsheet
519 S.W. Park Ave. Albuquerque, NM 87193 models to ﬁnd the probability of all possible outcomes. Preci-
Portland, OR 97205 Ph. 877-748-7246 Fax 505-994-4897 sionTree allows you to construct decision trees and inﬂuence dia-
Ph. 888-692-7638 Fax 503-224-5236 www.p4solutions.com grams in Excel then run Monte Carlo simulations with @RISK.
Data collection and analytical software for SPC functions.
Objectives International Inc.
4370 La Jolla Village Drive, Ste. 400
San Diego, CA 92122
Ph. 858-874-7886 Fax 858-874-7887
3025 Boardwalk, Ste. 120
Ann Arbor, MI 48108
Ph. 734-761-4940 Fax 734-761-4966
Omnex provides training, consulting and software to hos-
pitals, manufacturing, transportation, service, environment and
electronics industries. Omnex offers implementation and appli-
cation of quality standards and methodologies like ISO 9000, ISO
14000, ISO/TS 16949, QOS and Six Sigma. EwQMS, the Enter-
prise-wide Quality Management System, is an all-Web software
suite on which you can run all of your business quality operations.
Omnex Systems LLC
3025 Boardwalk, Ste. 120
Ann Arbor, MI 48108
Ph. 734-761-4940 Fax 734-747-6368
Omnex Systems LLC develops software to assist in the man-
agement of ISO/TS 16949:2002, ISO 9001:2000, ISO 14000,
QOS, APQP, etc. Our Web-based Enterprise-wide Quality Man-
agement System suite includes BOSS (business/quality man-
agement), MSA Pro (measurement systems analysis and
management), Audit Pro (audit management), AQuA Pro (process
realization and APQP management), Document Pro (document
management and control), HR Pro (human performance man-
agement) and TPM Pro (total productive maintenance).
Optima Internet Partners
225 E. 66th St., Ste. 2A
New York, NY 10021
Ph. 212-535-2947 Fax 212-535-5385
3800 Regent St.
Madison, WI 53705
Ph. 800-669-8326 Fax 608-238-2908
Oriel Inc. is a management training and consulting ﬁrm with
expertise in Six Sigma. We offer consulting support for imple-
Circle No. 31 or visit www.qualitydigest.com 127
Partners Through Change Inc. Pister Group Inc.
1259 S. Elizabeth St. 550 Eglinton Ave. W.
Denver, CO 80210 Toronto, ON M5N 3A8 Canada
Ph. 303-777-9680 Fax 303-765-4567 Ph. 905-886-9470 Fax 905-764-6405
PTC provides internal and external train- We provide guidance related to the sta-
ing at all levels (Green Belt, Champion, Black tistical elements of a Six Sigma system. We
Belt). We provide consulting services and also provide software products that address key
technical support (e.g., statisticians, experts on Six Sigma statistical methods.
Six Sigma tools). PTC provides project man-
agement oversight and works with the execu- PIVOT Management Consultants
tive team in understanding Six Sigma projects. P.O. Box 536
Upland, CA 91785
Patton & Patton Software Ph. 877-748-6862 Fax 909-982-7161
3815 N. Oracle Road www.pivotmc.com
Tucson, AZ 85705 Six Sigma consulting and training for the
Ph. 800-525-0082 Fax 520-888-2937 production floor, Green Belts, Black Belts,
www.patton-patton.com champions and executives. Broad experience:
housing/construction, furniture, automotive,
PCA Group LLC aerospace, electronics, printing, fiberglass,
3325 Lorna Road, Ste. 2295 etc. Also provide training at local colleges.
Birmingham, AL 35216
Ph. 800-284-2430 Fax 309-407-3120
Peak Consulting Group Inc.
1659 Scott Blvd., Ste. 2
Santa Clara, CA 95050 Pivotal Resources
Ph. 408-248-2362 Fax 408-249-3009 1460 Maria Lane, Ste. 400
www.peakconsult.com Walnut Creek, CA 94596
Peak Consulting provides Six Sigma Ph. 800-699-6220 Fax 925-975-0501
sources coordinated with lean, ISO 9000 and www.pivotalresources.com
strategic planning. Pivotal Resources provides assistance in
implementation planning, Six Sigma skills
Philip G. Stein Consultants development, support coaching and analysis,
400 Oak St. and coaching and application. Consultative
Pennington, NJ 08534 and training services.
Ph. 609-737-9144 Fax 609-737-9411
www.measurement.com The Pleiades Co.
20 Dogwood Terrace
Wayne, NJ 07470
Ph. 973-248-0555 Fax 973-616-9858
Pleiades International Inc.
21 E. Greyhound Pass
Carmel, IN 46032
PIC (Productivity Improvement Ph. 317-569-1814 Fax 317-582-1122
199 Wentworth St. E.
Oshawa, ON L1H 3V6 Canada Plexus Corp.
Ph. 800-263-3735 Fax 905-721-3339 1408 Northland Drive, Ste. 310
www.picquality.com St. Paul, MN 55120
Ph. 888-753-9871 Fax 651-644-4949
Pilgrim Software Inc. www.plexus-training.com
2807 W. Busch Blvd., Ste. 200
Tampa, FL 33618 PMC/Production Modeling Corp.
Ph. 813-915-1663 Fax 813-915-1948 3 Parklane Blvd., Ste. 1006 W
www.pilgrimsoftware.com Dearborn, MI 48126
Pilgrim Software provides enterprise qual- Ph. 313-441-4460 Fax 313-441-6098
ity management software solutions. Pilgrim’s www.pmcorp.com
solutions automate all aspects of quality man- PMC offers advanced industrial engi-
agement, such as ISO 9000, ISO/TS 16949, neering, supply chain management, lean man-
FDA requirements, Six Sigma and lean man- ufacturing, ﬁnite capacity scheduling, training
ufacturing. and technical stafﬁng solutions. Training and
workshop topics include ﬁnite capacity sched-
Pinnacle Enterprise Group uling, supply chain improvement, simulation
2149 Timberridge Court engineering, productivity improvement, prod-
West Bloomﬁeld, MI 48324 uct development, Six Sigma, lean manufac-
Ph. 248-706-1740 Fax 248-706-1741 turing, lean health care and lean office
Pinnacle and its Coalition for Organiza-
tional Excellence offer training and consulting Premier Performance Network
on topics within the Six Sigma tool set. 950 Summit Circle N.
York, PA 17403
128 Circle No. 22 or visit www.qualitydigest.com
Ph. 866-674-4627 Fax 717-846-6044 Ph. 248-476-1234 Fax 248-476-6682
PPN provides consultants to support The Project Technologies Group assists
coaching, mentoring and training in Six Sigma companies in becoming compliant to ISO
deployment. We offer training workshops such 9000, QS-9000, AS9100 and NADCAP, the TE
as executive overview, Champion, Black Belt Supplement, ISO 14001, ISO/IEC 17025, and
and Green Belt (both traditional and transac- ISO/TS 16949. We also assist organizations in
tional), plus design for Six Sigma. Our con- Six Sigma. We offer the following Six Sigma
sultants act as project leaders and Master Black training: Six Sigma Overview, Six Sigma
Belts if needed. Champion, Six Sigma Black Belt (four mod-
ules), Six Sigma Green Belt (two modules) and
Primary Data Six Sigma for Design. All of our consultants are
310 N. Front St., Ste. 4, No. 374 accredited RAB auditors, NADCAP or Black
Wilmington, NC 28401 Belt-certiﬁed.
Ph. 805-541-8696 Fax 805-541-8697
www.primaryspc.com Proxima Technology
Primary Data Primary SPC system pro- 1350 17th St., Ste. 200
vides real-time data acquisiton, monitoring Denver, CO 80202
and reporting for both variables and attrib- Ph. 720-946-7200 Fax 720-932-9499
utes data. Flexible routines for statistical report- www.proxima-tech.com
ing can be used for Six Sigma programs. Proxima Technology’s Business Service
Management solution uses the Six Sigma
Process Integrity Inc. process improvement model (DMAIC) and its
5840 W. I-20, Ste. 150 techniques to help companies improve IT
Arlington, TX 76017 dependent business processes. This helps IT/IS
Ph. 817-561-6600 Fax 817-561-5339 organizations improve, achieve and deliver IT
www.processintegrity.com service excellence.
Process Integrity provides business excel-
lence consulting. Waste elimination, process Q2 Inc.
capability improvement and growth. 980 Terry
Troy, OH 45373
Process Quality Associates Inc. Ph. 937-335-8595 Fax 937-335-8595
690 King St., Ste. 2 www.qsquaredinc.com
London, ON N5W 2X3 Canada
Ph. 800-837-7046 Fax 519-667-1722 QISoft Ltd.
www.pqa.net 24 Drayton St., Ste. 410
PQA offers Six Sigma training and facil- Savannah, GA 31401
itation. Ph. 912-790-7990 Fax 912-790-7998
ProcessModel Inc. QIS provides cost-effective applications
32 W. Center St., Ste. 301 for automated and manual entry of production
Provo, UT 84601 and quality lab data, SPC charting, statistical
Ph. 801-356-7165 Fax 801-356-7175 and variation analysis, built-in report writer,
www.processmodel.com document management, and more. Perform
statistical analysis using data collected, stored,
Productivity Press and managed by QIS.
444 Park Ave. S., Ste. 604
New York, NY 10016 QRX Inc.
Ph. 800-394-6868 Fax 212-686-5411 5925 Chatham Lane
www.productivityinc.com The Colony, TX 75056
Productivity Press publishes material on Ph. 469-384-0480 Fax 469-384-3509
lean manufacturing and business improve- www.qrx.com
ment. Our books, audio books and newsletter, QRX offers Six Sigma training and con-
“Lean Manufacturing Advisor,” help educate sulting independent or in conjunction with
and support organizations in their efforts to ISO 9000.
implement advanced management and manu-
facturing methodologies. QSE/Quality Systems
The Productivity & Quality 2724 Kathleen Drive
Center at Cleveland State Brighton, MI 48114
University Ph. 810-229-7329 Fax 810-494-5001
2121 Euclid Ave. www.qseprocess.com
Cleveland, OH 44115 QSE PPAP Package and QSE Correc-
Ph. 888-256-5268 Fax 216-875-9755 tive Action: process flows, characteristic fail-
www.lean-sixsigma.com ure worksheet, FMEAs, control plans, gage
The Productivity & Quality Center pro- plans, error proofing, standard work instruc-
vides Six Sigma training in all areas of study, tions, all created from one data input. Auto-
including manufacturing Black and Green matic RPN reporting based on user entry of
Belt, design and marketing for Six Sigma, and target. Spanish available. Training and facil-
transactional business process improvement itating the quality documents required for
using Six Sigma. ISO/TS 16949.
The Project Technologies Group QSoft Solutions Corp.
22000 Springbrook Ave., Ste. 104 P.O. Box 556
Farmington Hills, MI 48336 East Rochester, NY 14445
Quality Digest/January 2003 129
Ph. 800-669-9701 Fax 585-272-0054 companies, using MINITAB and Hertzler Systems software. Qualitron Systems Inc.
www.qsoftguide.com 1673 Star Batt Drive
We offer books and software to guide and assist a com- Qualitran Professional Services Rochester Hills, MI 48309
pany’s Six Sigma initiatives. 237 Shoreline Drive Ph. 888-569-7094 Fax 248-299-0000
Hawkestone, ON L0L 1T0 Canada www.qualitronsystems.com
QualiFine Industries Inc. Ph. 800-461-9902 Fax 705-329-1890
975 E. Nerge Road, Ste. N140 www.qualitran.com Quality Advantage Inc.
Roselle, IL 60172 Qualitran Six Sigma training and consulting encompasses 555 Randall, Ste. 2
Ph. 888-317-4820 Fax 630-295-8454 all Six Sigma breakthrough disciplines. Six Sigma Black Belt Troy, MI 48085
www.qualiﬁne.com training seminar provides Six Sigma training in two four-day Ph. 888-321-3864 Fax 248-528-6802
Enterprise data collection and analysis to manufacturing blocks. Consulting is available. www.qualityadvantage.com
Quality America Inc.
7650 E. Broadway, Ste. 208-210
Tucson, AZ 85710
Ph. 800-722-6154 Fax 520-722-6705
Quality America’s Six Sigma partners offer training and
consulting at all stages of deployment. On-site courses, which
can be customized for your speciﬁc needs, and public seminars.
Training courses include executive overview, Champion train-
ing, Black Belt training and Green Belt training.
Quality Associates International Inc.
23810 Michigan Ave., Ste. 103
Dearborn, MI 48124
Ph. 888-367-3632 Fax 313-565-4895
Quality Associates International Inc. provides Six Sigma
Black Belt and Green Belt training via classroom or computer-
based training courses.
Quality Assurance Institute
7575 Dr. Phillips Blvd., Ste. 350
Orlando, FL 32819
Ph. 407-363-1111 Fax 407-363-1112
Quality Council of Indiana
602 W. Paris Ave.
West Terre Haute, IN 47885
Ph. 800-660-4215 Fax 812-533-4216
QCI offers a certiﬁed Six Sigma Black Belt primer, which
may be used in preparation for ASQ’s CSSBB exam. It includes
400 sample questions. QCI also offers a solutions text to
accompany the primer and an exam CD, which contains 1,000
Quality Education Services Inc.
17714 Bannister St., Ste. 104
Dallas, TX 75252
Ph. 800-966-3291 Fax 972-931-0367
Quality & Engineering Services
156 S. Highway 17-92, Ste. 5
DeBary, FL 32713
Ph. 800-309-9083 Fax 386-668-1919
The Quality Group
6059 Boylston Drive, Ste. 250
Atlanta, GA 30328
Ph. 800-772-3071 Fax 404-252-4475
Six Sigma-TIP e-learning includes an introduction that
presents and gains buy-in on critical business culture issues;
Green Belt level curriculum with four deﬁne/measure courses to
organize projects. Establish baselines, deﬁne improvement goals
and construct measurement systems. Six analyze/improve/con-
130 Quality Digest/January 2003
trol courses teach how to produce signiﬁcant Quality Management Quality Systems Assessment Co. QualityCoach.Net
savings, sustain the gains and leverage them International Inc. 1949 W. 252nd St. 581 Northwestern Ave.
across the organization. P.O. Box 271 Lomita, CA 90717 Wooster, OH 44691
Exton, PA 19341 Ph. 310-539-9510 Fax 310-539-9510 Ph. 800-648-9510 Fax 330-202-9087
Quality Institute of America Ph. 800-666-9001 Fax 800-329-9004 www.qsaco.com www.qualitycoach.net
1100 NASA Road 1, Ste. 309 www.aworldofquality.com
Houston, TX 77058
Ph. 888-522-9001 Fax 281-335-7233 Quality Measurement Systems
www.qi-a.com 3925 Industrial Drive
QIA provides a full range of Six Sigma Rochester Hills, MI 48309 QualiWare Inc.
training and certiﬁcations: Master Black Belt, Ph. 866-772-0012 Fax 248-844-2199 70 W. Red Oak Lane, Fourth Floor
Black Belt and Green Belt. www.spcanywhere.com White Plains, NY 10604
Quality Systems Enhancement Ph. 914-697-4799 Fax 914-697-4797
Quality Integrators Corp. Quality Plus Engineering 1790 Woodstock Road www.qualiwareinc.com
2 Orchard Heights Blvd., Ste. 36 4052 N.E. Couch Roswell, GA 30075 QualiWare provides an integrated graphi-
Aurora, ON L4G 3W3 Canada Portland, OR 97232 Ph. 866-577-4476 Fax 770-518-9968 cal business modeling system that supports the
Ph. 905-841-1466 Fax 905-841-9752 Ph. 800-266-7383 Fax 503-233-1410 www.enhancequality.com development and management of quality man-
www.qic-intl.com www.valueaddedauditing.com agement systems, business process maps, IT sys-
We provide software such as MINITAB Quality Plus Engineering provides the Quality Systems Management tems and overall enterprise architecture. Publish
and GainSeeker to assist in Six Sigma analy- full breadth of Six Sigma services. 5632 Everhard Road N.W. your quality management systems to your
sis, as well as consulting to assist in deﬁning Canton, OH 44718 intranet with our HTML conversion capability.
Six Sigma projects. Quality Solutions Inc. Ph. 330-284-3535 Fax 330-478-8331
P.O. Box 40147 www.qsmgmt.com QualTrax Inc.
Quality Leadership Systems Inc. Cleveland, OH 44140 105 Industrial Drive
7810 Ballantyne Commons Parkway Ph. 800-471-1646 Fax 440-933-7077 Quality Technology Co. Christiansburg, VA 24073
Charlotte, NC 28210 www.qualitysolutions.com 1320 Tower Road, Ste. 139 Ph. 800-277-3077 Fax 540-382-1801
Ph. 704-319-2247 Fax 704-544-7728 Customized Six Sigma training and imple- Schaumburg, IL 60173 www.qualtrax.com
qls-inc.com mentation consulting support services. On- Ph. 800-680-0700 Fax 847-884-7280
Quality Leadership Systems Inc. provides site training for Black Belts, Green Belts, www.qtcom.com Quest Management Services
on-site Six Sigma training, including Cham- Champions and overview courses. Successful implementation of Six Sigma 6711 Mississauga Road, Ste. 108
pion, Green Belt and Black Belt. methodology in industries including manu- Mississauga, ON L5N 2W3 Canada
facturing, medical devices, telecommunica- Ph. 866-846-4065 Fax 905-813-4454
tions and automotive. www.questmanagementservices.com
Circle No. 35 or visit www.qualitydigest.com Quality Digest/January 2003 131
Quest Worldwide Inc. Ph. 866-724-4562 Fax 908-203-4701
P.O. Box 414 www.saiglobalinc.com
Mahopac Falls, NY 10542 SAI Global offers support services around major specialized
Ph. 201-843-8443 Fax 201-843-6088 business improvement systems such as Six Sigma, business excel-
www.quest-worldwide.com lence framework and benchmarking excellence. Education and
Quest Worldwide provides consulting and training services training services cover all areas of assessment and veriﬁcation.
focusing on strategy deployment, lean thinking and holistic
change. SAS Institute Inc.
SAS Campus Drive
R. Michael Donovan & Co. Inc. Cary, NC 27513
945 Concord St. Ph. 866-270-5722 Fax 919-677-4444
Framingham, MA 01701 www.sas.com/enterprise
Ph. 508-788-1100 Fax 508-655-3000
www.rmdonovan.com Scheer Associates
R. Michael Donovan & Co. Inc. provides consulting and edu- 133 Pines Bridge Road
cation services in lean manufacturing, supply chain management Katonah, NY 10536
and process improvement using Six Sigma, simulation, opti- Ph. 914-962-2203 Fax 914-962-2046
mization, and other tools and techniques to signiﬁcantly improve Full-service meeting company serving clients globally.
overall business performance for manufacturing companies. Specialty includes producing and coordinating Six Sigma
events. Services provided for all aspects of meeting planning,
Relex Software Corp. including meeting logistics, site selection, contract negotiation,
540 Pellis Road audio visual coordination, budgeting, food and beverage plan-
Greensburg, PA 15601 ning, printed materials design, and on-site facilitation.
Ph. 724-836-8800 Fax 724-836-8844
www.relexsoftware.com Sciemetric Instruments Inc.
Relex Software Corp. is an ISO 9001- and TickIT-certiﬁed 3685 Richmond Road
company that specializes in producing an integrated line of reli- Ottawa, ON K2H 5B7 Canada
ability software products. Ph. 613-596-3995 Fax 613-820-3746
Resource Engineering Inc.
P.O. Box 219 Sciforma Corp.
Tolland, CT 06084 985 University Ave., Ste. 5
Ph. 800-810-8326 Fax 860-872-2488 Los Gatos, CA 95032
www.qualitytrainingportal.com Ph. 800-533-9876 Fax 408-354-0122
Resource Engineering’s computer- and Web-based course- www.sciforma.com
ware includes Six Sigma Start-Up (an overview to Six Sigma),
SPC Workout, Advanced SPC, Screening Experiments, Mea- Sigma Afﬁliates Ltd.
surement System Analysis, Gage Mentor, Mistake-Proof It! and 5200 W. 73rd St.
FMEA Investigator. Available on CD-ROM, for networks and Minneapolis, MN 55439
online. Ph. 952-882-8700 Fax 952-929-6297
Rochester Institute of Technology Training and consulting for Six Sigma implementation.
98 Lomb Memorial Drive
Rochester, NY 14623
Ph. 585-475-6990 Fax 585-475-5959
CQAS offers a lean Six Sigma program at both the Green
Belt and Black Belt levels. The Center also provides education Sigma Breakthrough Technologies Inc.
for Master Black Belts through its graduate-level certiﬁcate pro- 123 N. Edward Gary Drive
grams. San Marcos, TX 78666
Ph. 888-752-7070 Fax 512-353-7488
S&S Consulting Associates Inc. www.sbti-hq.com
102 Leeward Court SBTI offers DFSS, discrete manufacturing, chemical man-
Kure Beach, NC 28449 ufacturing, project management, deployment services, Yellow,
Ph. 910-458-3363 Fax 910-458-3363 Black, Master Black Belt training, software solutions, lean
www.ssquality.com and transactional services.
S & S Consulting Associates offers training and consulting
in the Six Sigma process. We offer onsite courses for Yellow Belts, Sigma Leaders Inc.
Green Belts and Black Belts. We also provide a management 3 Neshaminy Interplex, Ste. 301
overview and Champion training for managers. Trevose, PA 19053
Ph. 800-244-1186 Fax 215-245-2257
S-Matrix Corp. www.sigmaleaders.com
835 Third St. Focuses on transactional processes in sales, marketing and
Eureka, CA 95501 customer operations for service and manufacturing industries. Our
Ph. 800-336-8428 Fax 707-441-0410 staff comprises Master Black Belts and certiﬁed Master Black
www.s-matrix-corp.com Belt instructors from leading Six Sigma organizations such as GE.
S-Matrix develops, teaches and applies methods of design of We guide companies to reach bottom line results through strate-
experiments. We work with companies in the aerospace, chem- gic planning, baselining, competitive benchmarking and DMAIC
icals, food processing, pharmaceutical and semiconductor indus- implementation. Green Belt and Black Belt training via onsite and
tries on all phases of product/process design and systems public sessions. Our software products include business process
optimization. automation and business collaboration systems.
SAI Global Inc. Sigma Performance Consulting LLC
1200 Route 22 E., Ste. 2000 82 Benson Drive
Bridgewater, NJ 08807 Wayne, NJ 07470
132 Circle No. 25 or visit www.qualitydigest.com
Ph. 973-696-7878 Fax 973-696-5858 Ph. 800-726-2030 Fax 480-515-9507 Ph. 877-800-4777 Fax 480-874-9926 Smithers Management
www.spc-global.com www.6-sigma.com www.sixsigmaco.com Consulting Group
Training and consulting in Six Sigma, 425 W. Market St.
SigmaPro Inc. lean and design for Six Sigma. Six Sigma Qualtec Akron, OH 44303
3131 S. College Ave., Ste. 2B 1295 W. Washington St., Ste. 215 Ph. 330-762-7441 Fax 330-762-7447
Fort Collins, CO 80525 Six Sigma Advantage LLC Tempe, AZ 85281 www.smithersconsulting.com
Ph. 970-207-0077 Fax 970-207-0078 12 Garden Court Drive Ph. 800-247-9871 Fax 480-586-2599 Smithers Management Consulting offers
www.sigmapro.com Narragansett, RI 02882 www.ssqi.com quality and environmental management system
SigmaPro provides Six Sigma deployment Ph. 781-792-0866 Fax 781-871-0991 consulting and training services, including Six
and training services. SigmaPro offers in-house www.6siga.com Six Sigma Systems Inc. Sigma, quality systems, environmental sys-
deployment and training that can be fully cus- Six Sigma Advantage is the leading provider 11017 W. 125th St. tems and process improvement initiatives.
tomized according to a clients’ needs, as well as of Six Sigma training and certiﬁcation tailored Overland Park, KS 66213
public workshops for all Six Sigma roles. to software development and IT. We offer one- Ph. 913-685-9280 Fax 913-685-1469 Society of Manufacturing
week foundation program, two-week Green www.sixsigmasystems.com Engineers
Sigmetrix LLC Belt, and four-week Black Belt certiﬁcations. 1 SME Drive
105 W. Virginia St. Skymark Corp. Dearborn, MI 48121
McKinney, TX 75069 7300 Penn Ave. Ph. 800-733-4763 Fax 313-240-8254
Ph. 972-542-7517 Fax 972-542-7520 Pittsburgh, PA 15208 www.sme.org
www.sigmetrix.com Ph. 800-826-7284 Fax 412-371-0681
www.skymark.com SQA Services Inc.
Simpson & Associates Inc. Consulting service and software support to 550 Silver Spur Road, Third Floor
319 Centre Ave., Ste. 277 aid in Six Sigma analysis and implementation. Rolling Hills, CA 90275
Rockland, MA 02370 Six Sigma Canada Inc. Ph. 800-333-6180 Fax 310-544-5541
Ph. 781-982-8755 Fax 781-982-6078 1625 Greenwood Crescent Smarter Solutions Inc. www.sqaservices.com
www.simpson-associates-inc.com Belle River, ON N0R 1A0 Canada 13776 U.S. Highway 183 N., Ste. 122-110 SQA is a professional services ﬁrm offer-
World leader in training for Six Sigma Ph. 519-727-4092 Fax 519-727-3890 Austin, TX 78750 ing comprehensive supplier quality solutions
Green Belt and Black Belt training. Also lean www.sixsigmacanada.net/home.html Ph. 512-918-0280 Fax 512-892-9361 such as audit program management, problem-
manufacturing and global standards such as We provide Six Sigma methodologies. www.smartersolutions.com solving, specialist consulting and full supplier-
ISO 9001:2000; AS9100; ISO/TS 16949 and Our program is culture change, with the Black Smarter Solutions offers on-site training, development programs. SQA’s services are
TL 9001. Belts and Champions as the agents of change. public sessions, consulting and licensing based managed and tracked in real time via the
on Forrest Breyfogle’s books. Transactional, Internet. STEP-Q, SQA’s Web-based solution,
Six Sigma Academy Six Sigma Consultants Inc. design and manufacturing solutions for large provides clients secure access to supplier
8876 Pinnacle Peak Road, Ste. 100 8619 Tennyson N.E. and small companies. quality data at any time. The result: visibility,
Scottsdale, AZ 85255 Albuquerque, NM 87122 ﬂexibility and improved quality at a lower cost.
Quality Digest/January 2003 133
SSI Consulting Group Ph. 800-232-7828 Fax 540-364-0421 Technicomp University of Texas at Austin
139 S. Pennsylvania Ave. www.statpoint.com 3615 Superior Ave., Building 31, Third Floor P.O. Box H
Greensburg, PA 15601 Providers of statistical software for Six Cleveland, OH 44114 Austin, TX 78713
Ph. 800-506-5774 Fax 724-832-8485 Sigma, including STATGRAPHICS Plus, Ph. 800-735-4440 Fax 216-881-0404 Ph. 866-471-3506 Fax 512-471-0831
www.ssicg.com STATLETS and STATBEANS. Includes SPC, www.technicomp.com www.utclee.org
SSI specializes in helping small to design of experiments, gage R&R and linearity, Video-based training system on basic Six The University of Texas at Austin offers
medium-sized businesses establish practical, sample size determination, acceptance sam- Sigma skills, including an instructor guide, two-week Black Belt Six Sigma and transac-
results-oriented quality systems. We assess pling, ANOVA, regression, time series fore- transparencies, student workbook and video- tional Six Sigma training programs.
needs, train staff, facilitate deployment and pro- casting and more. New SnapStats simpliﬁes tapes.
vide hands-on assistance with every phase. common procedures such as process capability
We have extensive expertise in manufacturing analysis. Statistical training is also provided. Transformation Technologies
and the metals industries. Plus, our technology 4844 W. Gandy Blvd.
group can help with software selection and StatSoft Inc. Tampa, FL 33611
deployment to automate your quality depart- 2300 E. 14th St. Ph. 813-831-9808 Fax 813-831-9808 Uniworld Consulting Inc.
ment’s information management needs. Tulsa, OK 74104 www.transformationtech.com 8610 N. New Braunfels, Ste. 325
Ph. 918-749-1119 Fax 918-749-2217 San Antonio, TX 78217
www.statsoft.com Tree-Master Ph. 210-798-8888 Fax 210-798-8889
StatSoft Inc. develops enterprisewide and 8 Oberon St. www.uniworldconsulting.com
single-user STATISTICA software for data Nepean, ON K2H 7X7 Canada Uniworld Consulting provides innovative
analysis, data mining, quality control/Six Ph. 613-820-0410 Fax 613-820-3593 business process improvement methodologies.
Sigma and Web-based analytics. StatSoft offers www.treemaster.ca
training programs, including SPC, DOE and Consulting, teaching and supply of com- Vanguard Consulting
Six Sigma statistics courses. puter programs for handling logic trees (fault 1980 Valley View
STAT-A-MATRIX trees and success trees). Northﬁeld, IL 60093
1 Quality Place Stephen Computer Services Inc. Ph. 847-446-0820 Fax 847-446-0821
Edison, NJ 08820 1857 W. Maple Road E. Triﬁnity We train employees in Six Sigma tools.
Ph. 800-472-6477 Fax 732-548-2413 Walled Lake, MI 48390 P.O. Box 184 We aid in establishing tracking systems to
www.statamatrix.com Ph. 800-553-4772 Fax 248-960-3539 Sugar Grove, IL 60554 measure improvement.
STAT-A-MATRIX, a SAM Group com- www.datalyzer.com Ph. 630-466-0953 Fax 630-466-0953
pany, offers public seminars and on-site train- www.triﬁnityllc.com Vision-IBS Ltd.
ing and consulting for each phase of Six Sigma Sterling Technologies Inc. Triﬁnity pioneers off-line and real-time P.O. Box 251051
implementation. Services include Champion 5308 Ambergate, Ste. 200 tools that accurately assess the performance of West Bloomﬁeld, MI 48325
training, Black Belt and Green Belt training and Dallas, TX 75287 processes, show users how to improve, and Ph. 877-767-4462 Fax 248-788-8003
certiﬁcation, executive mentoring and project Ph. 888-874-7469 Fax 972-267-8334 quantify the impact of all decisions (including www.vision-ibs.com
team coaching, and our proprietary Senior www.sterling-quality.com Six Sigma projects) in terms of cost. Triﬁnity’s
Executive Process. Our afﬁliated SAM Group Sterling Technologies Inc. provides design 10-day Black Belt training workshop equips Wilson & Associates
organization, Oriel Inc., adds lean enterprise, for Six Sigma tools. Our interactive design tool candidates in all areas of cost, quality and 3781 River Mansion Drive
leadership development and team building. (DFSS II) uses process capability data to pre- throughput improvement with special empha- Duluth, GA 30096
dict where downstream defects will occur. sis on the cost and throughput implications of Ph. 770-840-7841 Fax 770-840-7875
Stat-Ease Inc. This allows defects to be designed out of new poor quality.
2021 E. Hennepin Ave., Ste. 480 products during the initial design stage. WorldSource One Inc.
Minneapolis, MN 55413 Unique Development 1000 N. Green Valley Parkway, Ste. 440-391
Ph. 612-378-9449 Fax 612-378-2152 Streamline Solutions International Inc. Henderson, NV 89074
www.statease.com 6897 New Burlington Road 30427 Eight Mile Road Ph. 800-999-1199 Fax 702-645-6283
Stat-Ease Inc. provides statistical soft- Waynesville, OH 45068 Livonia, MI 48152 worldsourceone.com
ware, training and consulting services. Stat- Ph. 513-897-3431 Fax 513-897-3432 Ph. 800-622-6437 Fax 866-700-9043 We offer Six Sigma services and other sys-
Ease produces two PC packages for design of www.streamlinesolutions.net www.uniquedevelopment.com tem and process assessment, improvement and
experiments: Design-Ease software sets up Unique Development International pro- management services, including consulting
and analyzes general and two-level factorials Strider International vides Six Sigma training and support serv- and training. We specialize in government,
that identify the critical factors for improve- 771 N. Golden Key St., Ste. E ices, including Green Belt, Black Belt, health care, education and other service-
ment of products and processes; Design-Expert Gilbert, AZ 85233 Champion training and Master Black Belt oriented businesses.
software includes all of the above plus a Ph. 866-476-9001 Fax 480-545-0750 coaching.
3-D response surface optimization for process, www.striderinternational.com Y-change Inc.
mixture and combined mixture/process University of California 46691 Mission Blvd., No. 717
variables. Synergistic Systems Inc. Extension, Santa Cruz Fremont, CA 94539
9572 Mammoth Ave. 10420 Bubb Road Ph. 800-558-4044 Fax 510-683-9554
Baton Rouge, LA 70814 Cupertino, CA 95014 www.y-change.com
Ph. 888-924-0099 Fax 225-927-2934 Ph. 831-427-6634 Fax 408-342-0164 Y-Change is a software development com-
www.ucsc-extension.edu pany providing Web-based, enterprisewide
Systems Quality Consulting applications to assist companies in communi-
P.O. Box 565 University of Tennessee Center cating, managing and leading company initia-
Alta Loma, CA 91701-0565 for Executive Education tives and projects such as ISO 9001:2000.
Ph. 888-734-3447 Fax 909-484-9377 College of Business Administration
Statgraphics, Manugistics Inc. www.systemsquality.com Center for Executive Education qd
9715 Key West Ave. Systems Quality Consulting provides con- 708 Stokely Management Center
Rockville, MD 20850 sulting and training supporting your Six Sigma Knoxville, TN 37996
Ph. 800-592-0050 Fax 301-255-8406 initiative. We also provide training and con- Ph. 865-974-5001 Fax 865-974-4989
www.statgraphics.com sulting for design for Six Sigma. www.thecenter.utk.edu
Black Belt certification in process
TBM Consulting Group improvement at the University of Tennessee is
4400 Ben Franklin Blvd. a two-step process that includes coursework
Durham, NC 27704 and demonstration of mastery of applied skills
StatPoint LLC Ph. 800-438-5535 and concepts. The coursework may be com-
P.O. Box 280 www.tbmconsulting.com pleted at the University of Tennessee or at
Orlean, VA 20128 your site.
134 Quality Digest/January 2003