Generating Word of Mouth with
         Social Media
         Melissa Pelto MA
       Six Degrees Communications
Social Media is…

Participatory online media
   where news, photos,
   videos and podcasts are
   made public via social
 ...
….. but really social media is a
         conversation"
Word of Mouth
Word of mouth is a reference
 to the passing of
 information from person to
 person. Originally the term
 re...
Word of Mouth Core Concepts"

•  Everyone talks about products and services
  o Not about celebrities- it is about everybo...
Word of Mouth Core Concepts

•  Word of mouth proliferates in unpredictable
   ways
  o Tickle Tap Apps in the Globe and M...
Word of Mouth Core Concepts

•  Word of mouth does not have to be good
   or bad
  o Can provide an opportunity for a comp...
Social Media Revolution
Social Media Core Concepts

•    Engaging with communities
•    Spin vs. relevance
•    Value added
•    Becoming an infor...
Social

Media

Social Media Tools


•  Blogs
            •  Facebook
•  Micro Blogging
   •  Personal Pages
  o Twitter
         •  Fan P...
Blogs

•  A blog is a “web log”
•  Type of website usually maintained by an
   individual with regular entries of commenta...
Bottle and a Cork
Types of Blogs

•  Personal
  o ongoing diary or commentary by an individual
•  Corporate and Organizational
  o Internal-...
Types of Blogs

•  By Device
  o Defined by which type of device is used to
    compose it
  o Moblog- a blog composed from...
Wine Library Vlog- Gary Vaynerchuk
Corporate and Organizational
                Blogs
 Jeremiah Owyang discusses how to get the most out of business
 bloggin...
Blog Community

•  Blogosphere
  o The collective community of all blogs is known
    as the blogosphere
•  Blog Search En...
Twitter (Micro Blogging)
•  Send and read messages
   known as tweets
•  Tweets are text-based posts
   of up to 140 chara...
www.twitter.com
Tools for managing tweets

•  Tweet Deck
•  www.tweetdeck.com
•  Software for
   managing accounts
•  Can program
   searc...
Tools for managing twitter
                accounts
•  Hootsuite
•  Professional
   twitter client
•  Allows you to
   man...
Facebook
•  Social Networking site where
   users can add friends and
   send them messages, and
   update their personal ...
Facebook Pages

•    Personal Pages
•    Fan Pages
•    Groups
•    Events
•    Causes
Personal Pages
Fan Pages
Creating Fan Pages
Groups
Creating Groups
Events
Creating Events
Causes
Creating Causes
Facebook Advertising
Once upon a time….
Bitches Who Brunch
Bitches Who Brunch Events
Bitches who Brunch on Twitter
       @bitchesbrunch
Bitches who Brunch Blog"
 www.bitchesbrunch.wordpress.com
Objectives of Campaigns


•  Increasing revenues
   from new sources?
•  Engage current
   supporters?
•  Build awareness?...
Audience

•  Who is your audience?
•  What kinds of social
   media do they
   participate in?
•  What are they talking
  ...
Measurements

•    Google Alerts
•    Hash Tags
•    Facebook Fans
•    Twitter Followers
•    Web Traffic
•    Blog Commen...
Social Media Revolution
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Six Degrees Communications Word Of Mouth And Social Media

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Here is a presentation I originally developed for a session with Leadership Victoria on using social media to generate word of mouth.

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Six Degrees Communications Word Of Mouth And Social Media

  1. 1. Generating Word of Mouth with Social Media Melissa Pelto MA Six Degrees Communications
  2. 2. Social Media is… Participatory online media where news, photos, videos and podcasts are made public via social media websites through submissions. Normally accompanied with voting process to make media items “popular” Wikipedia Friday, January 12, 2008
  3. 3. ….. but really social media is a conversation"
  4. 4. Word of Mouth Word of mouth is a reference to the passing of information from person to person. Originally the term referred specifically to oral communication, but now includes any type of human communication, such as face to face, telephone, email, and text messaging. Wikipedia January 12, 2010
  5. 5. Word of Mouth Core Concepts" •  Everyone talks about products and services o Not about celebrities- it is about everybody o Mom Bloggers •  Fundamentally different from other “alternative” forms of marketing o Honest, genuine sharing of opinions o Can be stimulated but not controlled
  6. 6. Word of Mouth Core Concepts •  Word of mouth proliferates in unpredictable ways o Tickle Tap Apps in the Globe and Mail •  There are limited word of mouth windows o There has to be something new or noteworthy •  Word of mouth is product story telling o People tell stories about their experiences and the marketing messages get woven into the stories and changed in the process
  7. 7. Word of Mouth Core Concepts •  Word of mouth does not have to be good or bad o Can provide an opportunity for a company to gain credibility, create loyalists and bring out quiet advocates •  Word of mouth is the basis for a new approach to marketing •  Third party credibility!!
  8. 8. Social Media Revolution
  9. 9. Social Media Core Concepts •  Engaging with communities •  Spin vs. relevance •  Value added •  Becoming an information hub •  Genuine conversations- communicating with, not to •  Dialogue •  Transparency •  Relationships •  Conversation tools and networks
  10. 10. Social
 Media

  11. 11. Social Media Tools •  Blogs •  Facebook •  Micro Blogging •  Personal Pages o Twitter •  Fan Pages o Tweetdeck •  Groups o Hootsuite •  Events •  Causes
  12. 12. Blogs •  A blog is a “web log” •  Type of website usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video •  Entries are commonly displayed in reverse- chronological order •  Contains tags and categories •  One of the most pervasive forms of social media •  Not every blog is created equal
  13. 13. Bottle and a Cork
  14. 14. Types of Blogs •  Personal o ongoing diary or commentary by an individual •  Corporate and Organizational o Internal- communication o External- marketing, branding and PR •  By Genre o Travel Blogs
  15. 15. Types of Blogs •  By Device o Defined by which type of device is used to compose it o Moblog- a blog composed from a mobile device •  By Media Type o Vlog o Photoblog
  16. 16. Wine Library Vlog- Gary Vaynerchuk
  17. 17. Corporate and Organizational Blogs Jeremiah Owyang discusses how to get the most out of business blogging in “Web Strategy: How to Be a Corporate Blog Evangelist: •  Delight your audience •  Harness the power of rapid •  Demonstrate openness response •  Express goodwill •  Casually release products and •  Provide thoughtful leadership get feedback •  Mitigate PR damage risks •  Create word of mouth marketing •  Control the conversation in your market •  Amplify a strategic message •  Use blog as a competitive •  Develop a product with positioning tool to create customers in real time visibility and
  18. 18. Blog Community •  Blogosphere o The collective community of all blogs is known as the blogosphere •  Blog Search Engines o Technorati- most popular blog search engines, provides current information on both popular searches and tags used to categorize blog posting o Google Blog Search
  19. 19. Twitter (Micro Blogging) •  Send and read messages known as tweets •  Tweets are text-based posts of up to 140 characters •  Displayed on the author's profile page •  Delivered to the author’s followers •  Internet Text Message •  @username •  #hashtag •  RT@username
  20. 20. www.twitter.com
  21. 21. Tools for managing tweets •  Tweet Deck •  www.tweetdeck.com •  Software for managing accounts •  Can program searches to monitor twittisphere
  22. 22. Tools for managing twitter accounts •  Hootsuite •  Professional twitter client •  Allows you to manage more than one twitter account
  23. 23. Facebook •  Social Networking site where users can add friends and send them messages, and update their personal profiles to notify friends about themselves •  Users can join networks organized by city, workplace, school, and region •  As of January 2009, facebook was the most used social networking site
  24. 24. Facebook Pages •  Personal Pages •  Fan Pages •  Groups •  Events •  Causes
  25. 25. Personal Pages
  26. 26. Fan Pages
  27. 27. Creating Fan Pages
  28. 28. Groups
  29. 29. Creating Groups
  30. 30. Events
  31. 31. Creating Events
  32. 32. Causes
  33. 33. Creating Causes
  34. 34. Facebook Advertising
  35. 35. Once upon a time….
  36. 36. Bitches Who Brunch
  37. 37. Bitches Who Brunch Events
  38. 38. Bitches who Brunch on Twitter @bitchesbrunch
  39. 39. Bitches who Brunch Blog" www.bitchesbrunch.wordpress.com
  40. 40. Objectives of Campaigns •  Increasing revenues from new sources? •  Engage current supporters? •  Build awareness? •  Recruit volunteers?
  41. 41. Audience •  Who is your audience? •  What kinds of social media do they participate in? •  What are they talking about? •  How can I add value to the conversation?
  42. 42. Measurements •  Google Alerts •  Hash Tags •  Facebook Fans •  Twitter Followers •  Web Traffic •  Blog Comments •  Brand Sentiment
  43. 43. Social Media Revolution
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