Mind Lab

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How to make innovsations in the public sector

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Mind Lab

  1. 1. Leading public sector innovation<br />Co-creating for a better society<br />Christian Bason, Director, MindLab<br />
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  4. 4. Co-creating to <br />tackle ”wicked<br />problems”...<br />
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  10. 10. Four shifts<br /> From random innovation to a conscious and<br /> systematic approach to public sector renewal<br /> From managing human resources to building<br /> innovation capacity at all levels of government<br /> From running tasks and projects to orchestrating processes of co-creation, creating new solutions with people, not for them<br /> From administrating public organisations to courageously leading innovation across and<br /> beyond the public sector.<br />
  11. 11. A global movement<br />‘Why innovation?’ -> ‘How innovation?’<br /> Random, ‘luck’ -> Strategic, ‘systematic’<br /> Expert-driven creation –> Co-creation<br />Public sector innovation is becoming a discipline, and co-creation is a key approach...<br />
  12. 12. Barriers<br />1. Paying a price for politics<br />2. Anti-innovation DNA<br />3. Fear of divergence<br />4. Where’s the citizen?<br />5. An orchestra without a conductor<br />6. Leading into a vacuum: the 80/20 rule<br />
  13. 13. Four C’s: An innovation ecosystem<br />COURAGE<br />(TO LEAD)<br />CONSCIOUSNESS<br />(CREATING A NEW LANGUAGE)<br />CO-CREATION<br />(ORCHESTRATING THE PROCESS)<br />CAPACITY<br />(POWER TO INNOVATE)<br />
  14. 14. 1. Consciousness<br />How to develop a shared language of innovation?<br />COURAGE<br />(TO LEAD)<br />CO-CREATION<br />(ORCHESTRATING THE PROCESS)<br />CAPACITY<br />(POWER TO INNOVATE)<br />CONSCIOUSNESS<br />(CREATING A NEW LANGUAGE)<br />
  15. 15. The dilemma<br />”Innovation is a terrible word. But there<br />is nothing wrong with its content.”<br /> MindLab<br />
  16. 16. Innovation defined<br />Implementation<br />Idea<br />Value<br />
  17. 17. What is the value of innovation?<br />Productivity<br />[”efficiency”; eg higher <br />case load per employee]<br />Results<br />[changes resulting from<br />the activities of the<br />public organisation,<br />eg health, employment<br />and growth]<br />Service experience<br />[citizen’s<br />satisfaction with<br />services delivered]<br />Democracy<br />[eg participation, transparency<br />and accountability]<br />
  18. 18. From exploration to exploitation (I)<br />Heuristic<br />Algorithm<br />Mystery<br />Martin (2009)<br />
  19. 19. 2. Capacity<br />How to build the ability to innovate – at all levels?<br />COURAGE<br />(TO LEAD)<br />CONSCIOUSNESS<br />(CREATING A NEW LANGUAGE)<br />CO-CREATION<br />(ORCHESTRATING THE PROCESS)<br />CAPACITY<br />(POWER TO INNOVATE)<br />
  20. 20. Celebrating capacity<br />
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  22. 22. The innovation pyramid<br />Context<br />Strategy<br />Organisation & technology<br />People & culture<br />
  23. 23. Managing the innovation portfolio<br />Strategic<br />Challenges<br />SC 1<br />SC 2<br />SC 3<br />Innovation<br />efforts<br />SC 4<br />High uncertainty<br />SC 5<br />Medium uncertainty<br />Low uncertainty<br />Short-term<br />< 1 year<br />Daily<br />Weekly<br />Medium-term<br />< 3-5 years<br />Long-term<br />< 10-20 years<br />
  24. 24. 3. Co-creation<br />How to run an effective process of innovation?<br />COURAGE<br />(TO LEAD)<br />CONSCIOUSNESS<br />(CREATING A NEW LANGUAGE)<br />CAPACITY<br />(POWER TO INNOVATE)<br />CO-CREATION<br />(ORCHESTRATING THE PROCESS)<br />
  25. 25. Co-creation defined<br />The systematic process of creating<br />new solutions with people, not for them:<br /><ul><li> Broader scope of people [citizens+]
  26. 26. New mode of knowledge [qualitative, first-hand]
  27. 27. Different kind of process [design-driven]</li></li></ul><li>Co-creation can enable co-production<br />Co-creation<br />Professionals<br />produce<br />Co-production<br />Experts<br />create<br />
  28. 28. CREATING A<br />NEW FUTURE<br />Co-creation<br />workshops<br />Crowdsourcing<br />MANY<br />FEW<br />Quantitative<br />surveys<br />Qualitative<br />research<br />INFORMING ABOUT<br />THE PRESENT STATE<br />Forms of citizen involvement<br />
  29. 29. Professional empathy<br />Experiencing what citizens experience<br />
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  32. 32. The Australian Centre for Social Innovation, www.tacsi.au.org<br />
  33. 33. Rehearsing the future<br />Prototyping to drive learning<br />
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  40. 40. Three principles<br /> #1<br />Going very close-up for insight<br /> #2<br /> Zooming out for redesign<br />#3<br />From ‘service delivery’ to leveraging resources for better outcomes<br />
  41. 41. How design might help<br />Attitude + Action<br />
  42. 42. ’Attitude’<br />Source: Banny Banerjee, Stanford<br />
  43. 43. ’Action’<br />Challenging<br />Human<br />Experimental<br />Concrete<br />
  44. 44. 4. Courage<br />What is the role of public leadership?<br />CONSCIOUSNESS<br />(CREATING A NEW LANGUAGE)<br />CO-CREATION<br />(ORCHESTRATING THE PROCESS)<br />CAPACITY<br />(POWER TO INNOVATE)<br />COURAGE<br />(TO LEAD)<br />
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  46. 46. What is courage?<br />“Courage comes from the willingness to ‘die,’ to go forth into an unknown territory that begins to manifest only after you dare to step into that void. That is the essence of leadership.”<br />C. Otto Scharmer, MIT<br />
  47. 47. Four leadership roles<br />
  48. 48. www.mind-lab.dk<br />
  49. 49. ?<br />

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