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Service Reminders that everyone can use, not only at the front line, customer service, but for everyone within the entire organization

Service Reminders that everyone can use, not only at the front line, customer service, but for everyone within the entire organization

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  • 1. SERVICEREMINDERS Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 2. Copyright 2011 DifferWorld Pte Ltd All Rights Reservedwww.SingaporeServiceAcademy.com
  • 3. "Service starts with thewillingness to put the interest of another human being above your own.” - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 4. "You are living in an Appearing Disappearing World, you canchoose what to make Appear & Disappear.” - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 5. "Why do you have a job?” - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 6. "Have you ever had a customer (internal or external) come to you, and they do not have any real problem?” - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 7. "Think long term, think broadly and think in depth.” - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 8. "Service is not just the smile onyour face, it is the orientation of your heart.” - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 9. "Ive never met a human beingwith a truly bad heart, but Ivemet a lot of human beings with very confused minds.” - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 10. "Ordinary thinking, ordinarywords, ordinary actionsYOUR WORLD CREATING produce ordinary results, yetEXCELLENCE people CLASS CULTURE OF SERVICE want extraordinary rewards in their life.” SERVICE (DESIGNING YOUR STRATEGIC FRAMEWORK & ROADMAP) - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 11. "Its not just about Standard Of STEP ILiving, it is alsoSERVICE EXCELLENCEOF about Quality AWAKENING THE HEART AWAKENING THE HEART OF SERVICE EXCELLENCE ACROSSOf Life and Service is the way ACROSS YOUR ORGANIZATION YOUR ORGANIZATION to achieve(AMIND SETS SHIFTING them both." (A MIND EXPERIENCE) EXPERIENCE) - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 12. "Service is not just a workrelated phenomena, it is also a home and play related phenomena. As a matter of truth, it is how you live your life as a human being" - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 13. "It is virtually impossible for one human being to go out EVOLVING THE CRAFTthere and makeSERVICE EXCELLENCE OF a difference; ACROSS YOUR ORGANIZATIONand it is because of that, that you (A BUSINESS SETS must."EXPERIENCE) REFINING - Manoj Sharma Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 14. The Creator & Your Facilitator - Mr. Manoj SharmaManoj Sharma is the Founder and Chief Facilitator of the SingaporeService Academy. Over the last 10 years, Mr. Sharma has paid specialattention to how Top Notch Organizations Create World Class Culturesof Service Excellence.He has synthesized the key learnings and best practices of these WorldClass Service organizations and developed a Culture of ServiceExcellence framework which is being adopted by some of the mostforward looking companies around.He has been invited by numerous Ministries, Statutory Boards, Organsof State and MNCs to assist them Create a World Class Culture ofService Excellence and is slowly and surely making an impact in theappreciation of Service both Singapore and globally.To date, Mr. Sharma has extensively worked with tier one organizationsand leaders from various industries, across Asia, Europe, Oceania, TheAmericas and The Middle East. As such he brings with him a trulyglobal perspective with an intimate appreciation of local challenges.To date Manoj has worked with more than 80,000 individuals globally,from senior leaders onwards, across diverse industries and hasprofessionally coached more than 700 people. Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com
  • 15. THANK YOU Copyright 2011 DifferWorld Pte Ltd All Rights Reservedwww.SingaporeServiceAcademy.com
  • 16. Contact Us• Manoj Sharma • Manoj@SingaporeServiceAcademy.com• Andy Tay • Andy@SingaporeServiceAcademy.com• Kelvin Chan • Kelvin@SingaporeServiceAcademy.com • +65 6338 5669 Copyright 2011 DifferWorld Pte Ltd All Rights Reserved www.SingaporeServiceAcademy.com