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R fdelivery online_collaboration_100729

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  • 1. Razorfish Delivery
    Online Collaboration
    Page 1© 2008 Razorfish. All rights reserved.
    July 30, 2010
  • 2. Social Project Management
    Definition
    The Value
    The Problem
    Page 2© 2008 Razorfish. All rights reserved.
  • 3. Social Project Management
    Project Management 2.0
    Project Management 2.0 represents a dramatic shift toward having collaboration as the heart of project management. The transformation appears in the role of the project manager and in the interaction with clients (Wikipedia).
    • People are the key
    • 4. Uses the power of Social Networking
    Page 3© 2008 Razorfish. All rights reserved.
  • 5. Incorporating ‘Social’ into Project Management
    Encourages greater participation from knowledge workers, resulting in more accurate information
    Fills in “missing data” in the form of qualitative information
    Enables greater accuracy in projections and more well-informed decision making
    => turn our PM community into a connected network that can help us get stronger and more consistent
    Page 4© 2008 Razorfish. All rights reserved.
  • 6. The Problem
    • Voluntary team member participation is key
    • 7. High Success of Wikipedia and Facebook
    • 8. Low success of RF Wiki and Sharepoint
    “At RF, Wiki and Sharepoint get a lot of exposure but not a lot of love” (Delivery Tools Survey, April 2010)
    • We are not alone.
    “22%of managers and 13% of only users are satisfied” (Forrester research)
    Page 5© 2008 Razorfish. All rights reserved.
  • 9. In General, Tool Satisfaction is Low
    Page 6© 2008 Razorfish. All rights reserved.
  • 10. The Trial
    Objective
    Scenarios
    Learnings
    Page 7© 2008 Razorfish. All rights reserved.
  • 11. Objectives
    John Ewen proposed the objectives of;
    Create a platform for broadcasting the “status” of all PMs in Delivery
    What projects, pitches/proposals and internal initiatives are in flight
    What stage each project is in
    Identifies problems and, eventually, their solutions
    Create a platform that facilitates support through discussion to occur around each of the items above
    Standardize project structures and risk management processes by understanding how issues have been resolved by others
    => Socialtext : a profile centric, designed for cross project searchable information storage (e.g. procedures, lessons learned etc.)
    Page 8© 2008 Razorfish. All rights reserved.
  • 12. Tool needs to support 3 Key Scenarios
    Answer a question
    Broadcast Info and Events
    Be a knowledge Centre
    Page 9© 2008 Razorfish. All rights reserved.
  • 13. Answer a Question
    When a PM has a question, we should be able to easily;
    search for existing info on the topic from multiple sources
    find out who the 'knowledge holders' (SME’s) are
    broadcast a question to the full community
    provide an facility to ask related questions or start a discussion
    connect the (twitter) conversation with related documents and make it searchable and reusable for future needs
    Page 10© 2008 Razorfish. All rights reserved.
  • 14. Broadcast Info and Events
    When we have important information to send to the community, we should be able to easily;
    create a wiki page to host the information
    find out who the 'knowledge holders' (SME’s) are
    broadcast the message to the full
    provide an facility to ask related questions or start a discussion
    connect the documents with related conversation (in the signal history) and make it searchable and reusable for future needs
    Page 11© 2008 Razorfish. All rights reserved.
  • 15. Be a Knowledge Centre
    PMs regularly repeat processes and also regularly seek Razorfish-specific information
    Should also better facilitate dissemination, sharing and discussion
    Specifically, we should be able to easily;
    find/browse in a logical visual system
    make it easily searchable through keyword and tagging
    find out who the 'knowledge holders' (SME’s) are
    broadcast the message to the full community
    provide an facility to ask related questions or start a discussion
    connect the documents with related conversation (in the signal history) and make it searchable and reusable for future needs
    Page 12© 2008 Razorfish. All rights reserved.
  • 16. Delivery Social PM tool Requirements
    broadcast amessage to the full community
    find out who the 'knowledge holders' (SME’s) are
    search for existing info on the topic from multiple sources
    provide an facility to ask related questions or start a discussion
    create a wiki page to host the information
    find/browse in a logical visual system
    make info easily searchable through keyword and tagging
    connect the documents with related conversations and make it searchable and reusable for future needs
    Page 13© 2008 Razorfish. All rights reserved.
  • 17. Next Steps
    Rate other tools using these criteria
    Create a schedule for product selection
    Collaborate to decide
    Page 14© 2008 Razorfish. All rights reserved.
  • 18. Goals
    Page 15© 2008 Razorfish. All rights reserved.
  • 19. Thank You
    Page 16© 2008 Razorfish. All rights reserved.