My process story


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My thoughts on the automating processes in today's world.

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My process story

  1. 1. User Event Driven Processes Simon Holloway
  2. 2. Agenda <ul><li>Set the scene </li></ul><ul><li>Market Map </li></ul><ul><li>Creativity </li></ul><ul><li>Value   </li></ul><ul><li>Change </li></ul><ul><li>The Story </li></ul>
  3. 3. What is a process? <ul><li>Any activity in an organisation or between organisations, that: </li></ul><ul><ul><li>Takes an input </li></ul></ul><ul><ul><li>Performs some action on the input </li></ul></ul><ul><ul><li>Produces an output </li></ul></ul><ul><ul><li>Provides value to the parties taking part </li></ul></ul><ul><li>Some of these activities: </li></ul><ul><ul><li>Differentiate the organisation from its competitors </li></ul></ul><ul><ul><li>Provide support for regulations and governance </li></ul></ul><ul><ul><li>Are necessary to run the organisation, but provide no differentiation </li></ul></ul>
  4. 4. What is Process Management? <ul><li>Process Management is a holistic management practice that models an enterprise's human and machine tasks and the interactions between them as processes with the view of improving agility and performance. It is a structured approach employing methods, policies, metrics, management practices and software tools to manage and continuously optimize an organization's activities and processes. </li></ul>Definition built from Wikipedia, Gartner and ZDnet
  5. 5. Market Map Commodity Platform Intellect Solutions GLOBAL SIs Vertical Specialist Consultants BPMS ERP VENDORS BI VENDORS CRM/SCM VENDORS PLM/HR VENDORS BRMS Process Modelling BAM EAI Enterprise Architecture Specialist Vertical Common Apps/Frameworks Mobile AppLet Vendors Process Analyzer CEP
  6. 6. The 4 ages of IT in last 60 years DBMS, Structured methods BPMS, BRMS, EAI, ERP, CRM, SCM SOA, SaaS Structured Process Management Services Event-Driven
  7. 7. So what technology do we need? <ul><li>User centered BPMS </li></ul><ul><li>Processes are event-driven; therefore involve decisions </li></ul><ul><li>Decisions are driven by known or derived rules </li></ul><ul><li>Apps stores and applets - management </li></ul><ul><li>Collaboration tools built into the process </li></ul><ul><li>Complex event processing </li></ul><ul><li>Integration of core systems, events and analytics to create unified triggers </li></ul><ul><li>Built on top not rip and replace </li></ul><ul><li>Driven by triggers </li></ul><ul><li>Will run on multiple device types </li></ul><ul><li>Understand roles and preferences </li></ul><ul><li>Modular flexibility (App stores) </li></ul><ul><li>Can be adapted by the User </li></ul><ul><li>Aggregated into standard interfaces - mail, facebook </li></ul>
  8. 8. Collaboration – but for whom Source: Rethinking knowledge work: A strategic approach“, Thomas Davenport, McKinsey Quarterly, February 2011
  9. 9. Why <ul><li>Need to maximise the use of each knowledge worker </li></ul><ul><li>Must be able to adapt at the customer interface </li></ul><ul><li>Go the last 20% on lowering costs </li></ul><ul><li>Need to get people working together </li></ul><ul><li>Generation Y will not work in a green screen paradigm </li></ul>
  10. 10. My Hockey Administration Story Event 1 Event 2 Event 3 Event 4
  11. 11. How do I get ready? <ul><li>Identify your key processes </li></ul><ul><li>Identify those that differentiate you from your competition </li></ul><ul><li>Check that the process you think you have is actually what happens </li></ul><ul><li>Identify the applications and programs and databases involved in your process. </li></ul><ul><li>Identify data inconsistencies </li></ul>
  12. 12. Where am I? What have I got? Is it worth it?
  13. 13. Thank you for listening Contact Information: Email: [email_address] Web: Phone: +44 (0) 7973 712255