itSMF-A Debate: ITIL vs Dev-Ops

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Ignite to support the cause of traditional service management, represented by ITIL.

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itSMF-A Debate: ITIL vs Dev-Ops

  1. 1. Traditional Service Management vs. Dev-Ops The Great Debate II TRADITIONAL SERVICE MANAGEMENT Simon Dorst, Kinetic IT & Daniel Maddock, BankWest
  2. 2. 12 November 2013 itSMF-A WA Branch 2
  3. 3. ITIL  Ancient empire  Rituals  Ruling order  Powerful  Democratic  Brings balance to the force 12 November 2013 itSMF-A WA Branch 3
  4. 4. AGILE  New boys around  Trying to usurp power  Using dark arts  Fast & Furious 12 November 2013 itSMF-A WA Branch 4
  5. 5. Agile design 12 November 2013 itSMF-A WA Branch 5
  6. 6. Agile planning 12 November 2013 itSMF-A WA Branch 6
  7. 7. Gartner hype curve AGILE ITIL 12 November 2013 itSMF-A WA Branch 7
  8. 8. ITIL bureaucracy  Procedures  Flows  RACI matrices  (CAB) meetings … 12 November 2013 itSMF-A WA Branch 8
  9. 9. Behind the theory What How WHY size risk complexity 12 November 2013 itSMF-A WA Branch 9
  10. 10. Change Management Objective To ensure that standardised methods and To ensure that standardised methods and procedures are used for efficient and procedures are used for efficient and prompt prompt handling of all Changes, in order to handling of all Changes, in order to minimise minimise the impact of Change-related minimise the impact of Change-related the impact of Change-related Incidents Incidents 12 November 2013 itSMF-A WA Branch 10
  11. 11. Failing Fast Emergency change Standard change Minor change 12 November 2013 itSMF-A WA Branch 11
  12. 12. Risk Reward balance 12 November 2013 itSMF-A WA Branch 12
  13. 13. Deliberate mistakes Good judgment comes from The greatest mistake you can experience, and experience make in life is continually comes from bad judgment. fearing that you'll make one. Rita Mae Brown A person who never made a Elbert Hubbard mistake never tried anything Freedom is not worth having if new. it does not include the freedom Albert Einstein to make mistakes. Mistaeks happen! Mahatma Gandhi It is the highest form of selfWe should regret our mistakes respect to admit our errors and and learn from them, but never The only man who never mistakes and make amends for carry them forward into the makes a mistake is the man them. future with us. To err is human, to forgive, who never Dale Turner L.M. Montgomery does anything. divine. Theodore Roosevelt Alexander Pope We learn from failure, not from I’ve just found I have not failed. success! 10.000 ways that won’t work. Bram Stoker, Dracula Thomas Edison 12 November 2013 itSMF-A WA Branch 13
  14. 14. Best Practice lifecycle Strategy 12 November 2013 Design Transition Operation Improvement itSMF-A WA Branch 14
  15. 15. ITIL vs. AGILE  ITIL encompasses AGILE including  Failing Fast options  Developers responsibilities in Operations  But … it also does     RiskReward decisions Strategy Operations CSI 12 November 2013 itSMF-A WA Branch 15
  16. 16. Conclusion 12 November 2013 itSMF-A WA Branch 16
  17. 17. Traditional Service Management vs. Dev-Ops The Great Debate II TRADITIONAL SERVICE MANAGEMENT
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