About • Supervision of content, knowledge and localization management systems for LATAM, EMEA and APAC.
• Strategy development to align employee’s success, company goals and customer satisfaction.
• In charge of content strategy for Help Center, FAQs, system emails, virtual assistant, IVR, live chat and all contact forms in order to represent the customer’s voice appropriately.
• Management of internal and external feedback and quality programs results to promote content decentralization.
• Management of digital strategy working cross-functionally with business units, product, marketing and IT, etc.
• Focus on delivering top-of-the-line self-service accessible and completely de...