IT Governance   Process   People   Technology                                   www.silver-storm.com
Transforming IT	Credibility and Collaboration
what’s the IT Barometer saying?	                                Whilst	   only	   14%	   of	   C-­‐level	                 ...
who is growing?	        The organisations transforming IT are the ones        successfully achieving the required changes ...
just how does IT build the trust from the business?	IT has always known how to  adapt; the time has arrived  to do this ag...
what is a CIO 2.0?	    The CIO 2.0 is a “Director that, in addition to assuming        the classic responsibilities relate...
how can we help the CIO?	              The first step: CREDIBILITY.	                              	          The second ste...
However…	Without Credibilitythere can never beCollaboration
Step 1:	Credibility
where are the trends?	 objective	              problem	                consequence	                                       ...
what SilverStorm sees as being the key points	 problem	               context	                 key points	 Immature Busine...
what is IT Governance?	IT is essential to manage transactions, information and knowledge   necessary to initiate and susta...
ISO/IEC 38500	Provides a framework for effective governance of IT to    assist those at the highest level of organizations...
DOMINIOS DEL GOBIERNObeing IT Governance?	what does SilverStorm see as DE TI	                                 Ensure IT ob...
strategy
Step 2:	Collaboration
collaboration begins with automation	     Service	  Management	  Automa1on	              Something I have needs fixing or c...
automation: shared services and new lines of business 	                                                                   ...
SilverStorm	    Silver Storm Solutions	 @SilverStorm	   SilverStormSolutions	  SilverStorm	   SilverStormSolutions	  www.s...
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SilverStorm "Credibility and Collaboration to achieve excellence in IT Governance"

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"Credibility and Collaboration to achieve excellence in IT Governance"

So how are we at SilverStorm helping CIO´s Transform IT?

For us it´s simple, Transforming IT means raising the credibility of IT to gain the collaboration of others throughout the organization.

The first step: Increase “CREDIBILITY”.

The second step: Increase “COLLABORATION”.

Without “Credibility” there can never be “Collaboration”

We are helping our customers achieve measurable benefits by combing processes, people and technology.

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SilverStorm "Credibility and Collaboration to achieve excellence in IT Governance"

  1. 1. IT Governance Process People Technology www.silver-storm.com
  2. 2. Transforming IT Credibility and Collaboration
  3. 3. what’s the IT Barometer saying? Whilst   only   14%   of   C-­‐level   management  thought  that  cost   reduc:on   would   be   a   priority   for  2012,  this  percentage  grew   to  36%  for  2013.  
  4. 4. who is growing? The organisations transforming IT are the ones successfully achieving the required changes to the business.
  5. 5. just how does IT build the trust from the business? IT has always known how to adapt; the time has arrived to do this again, but this time with the CIO 2.0.
  6. 6. what is a CIO 2.0? The CIO 2.0 is a “Director that, in addition to assuming the classic responsibilities related to the IT Department, one that also looks to create new revenue streams for the organisation, transforming the business via the innovative “collaboration” with other areas of the company.
  7. 7. how can we help the CIO? The first step: CREDIBILITY. The second step: COLLABORATION.
  8. 8. However… Without Credibilitythere can never beCollaboration
  9. 9. Step 1: Credibility
  10. 10. where are the trends? objective problem consequence Failed projects, high costs Strategic alignment to IMMATURE BUSINESS ANALYSIS Unhappy users business demands Systems too complex Costly service outages Protect the business LACK OF RISK Security breach, loss of data from threats MANAGEMENT Understand acceptable risk LACK OF Costs brought into doubt Understand costs RESOURCE Work not prioritized and resources MANAGEMENT Quality questionable Lack of use of defined processes IMMATURE Improve efficiency PERFORMANCE No grasp of KPIs of processes MANAGEMENT No grasp of costs
  11. 11. what SilverStorm sees as being the key points problem context key points Immature Business BUSINESS ANALYSIS Solution analysis Analysis LIFE-CYCLE Requirements analysis Stakeholder management Document risk policies Lack of control and IT GRC, CHANGE, Standard change process Risk Management CMDB Define critical services (CMDB) IT COST, SERVICE Define critical services (CMDB) Resources & CATALOG, CMDB Measure business consumption Accountability ORCHESTRATION Automation SCORECARDS Trending information Immature Performance DASHBOARDS, Actionable information Management BENCHMARKING Align with company goals
  12. 12. what is IT Governance? IT is essential to manage transactions, information and knowledge necessary to initiate and sustain economic and social activities. These activities increasingly rely on globally cooperating entities to be successful. In many organizations, IT is fundamental to support, sustain and grow the business. While many organizations recognize the potential benefits that technology can yield, the successful ones also understand and manage the risks associated with implementing new technologies. Among the enterprises challenges and concerns are: •  Aligning IT strategy with the business strategy •  Cascading strategy and goals down into the enterprise •  Providing organizational structures that facilitate the implementation of strategy and goals according to the •  Insisting that an IT control framework be The IT Governance Institute adopted and implemented •  Measuring ITs performance
  13. 13. ISO/IEC 38500 Provides a framework for effective governance of IT to assist those at the highest level of organizations to understand and fulfil their legal, regulatory, and ethical obligations in respect of their organizations’ use of IT. This standard provides guiding principles for directors of organizations on the effective, efficient, and acceptable use of Information Technology (IT) within their organizations. It is organized into three prime sections, specifically, Scope, Framework and Guidance. The framework comprises definitions, principles and a model. It sets out six principles for good corporate governance of IT: •  Responsibility; •  Strategy International Organization for•  Acquisition Standardization (ISO) •  Performance International Electrotechnical Commission•  Conformance (IEC) •  Human behaviour
  14. 14. DOMINIOS DEL GOBIERNObeing IT Governance? what does SilverStorm see as DE TI Ensure IT objectives The capability to build are enabling the the necessaryCapture results andadjust the strategy if business functionality requirednecessary to add value to the business Performance Strategy Management IT Resource Governance Deliver Value Management Establish and deliver Deliver satisfactory Risk value to thenew IT capabilities in Management order to meet the enterprise business demands Identify and manage risk in order to protect the business
  15. 15. strategy
  16. 16. Step 2: Collaboration
  17. 17. collaboration begins with automation Service  Management  Automa1on   Something I have needs fixing or changing I need something I don’t have I need to know something
  18. 18. automation: shared services and new lines of business Enterprise Service Automation ServiceAutomation Enterprise Line of BusinessShared Services Services IT Service Automation Automation Self Service Consolidation Service Desk Core IT Service Management Service Management Platform Technology Process and People
  19. 19. SilverStorm Silver Storm Solutions @SilverStorm SilverStormSolutions SilverStorm SilverStormSolutions www.silver-storm.com info@silver-storm.comtelephone +34 902 365 946

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