The Fourth Wall Integrating social networks into a Web 2.0/3.0 company

Customer Service 2.0

Eric Berto

Social Media Networks Discover, Create, Converse

Create Content …and share Citizen Journalist …Video maker, podcaster radio host, photographer

PowerPoint Photo blogs Voice Podcasts Diagrams Text blogs Video blogs Depth of Content

Find and Filter Stuff … and share Citizen Editor …Search, Discover, Filter

CRM 4.0 in Facebook Thanks Cybner ! DETAILS Information Addresses Activities History SubContacts Relationships Workflows SALES Opportunities Quotes Orders Invoices SERVICE Cases Contracts MARKETING Marketing Lists Campaigns

Create a conversation … and share

Social Media Networks Discoverability and filter: viral Depth of content: content Discussion: chat, communication

Discoverability and filter: viral

Depth of content: content

Discussion: chat, communication

Peer Production The Centre Cannot Hold

Not Social Media Networks Activity networks that disrupt economic sectors

Social Telecommunications Customer to Customer

ICanHazMeraki.net © 2007 MadPilot Productions and Aggregated Solutions All enquiries/suggestions/issues, please contact via support @ icanhazmeraki.net.

Social Finance Customer to Customer

Lending Club in Facebook CircleLending

Blog source: http://www.wiseclerk.com Canada China Africa Germany Netherlands and Italy Australia Jan 2008 Coming Soon Australia

Business Week has estimated that P2P lending is expected to be a $10 Billion dollar industry by 2010 .

Social Jobs Customer to Customer

Participatory Cooking Person to Homeless

http://groups.myspace.com/burritoproject Hat tip: Mark Pesce

Social Network Travel Impactful travel arrangements

errrrr The Adult Industry

This presentation is available at: http:// slideshare.net/Silkcharm Laurel Papworth’s blog: http://silkcharm.blogspot.com Attribution Non-commercial Share Alike (by-nc-sa)

This presentation is available at:

http:// slideshare.net/Silkcharm

Laurel Papworth’s blog:

http://silkcharm.blogspot.com