Social Media Vs Social Networks

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    Social Media Vs Social Networks - Presentation Transcript

    1. The Fourth Wall Integrating social networks into a Web 2.0/3.0 company
    2. Customer Service 2.0
    3. Eric Berto
    4.  
    5. Social Media Networks Discover, Create, Converse
    6. Create Content …and share Citizen Journalist …Video maker, podcaster radio host, photographer
    7.  
    8.  
    9. PowerPoint Photo blogs Voice Podcasts Diagrams Text blogs Video blogs Depth of Content
    10. Find and Filter Stuff … and share Citizen Editor …Search, Discover, Filter
    11.  
    12.  
    13. CRM 4.0 in Facebook Thanks Cybner ! DETAILS Information Addresses Activities History SubContacts Relationships Workflows SALES Opportunities Quotes Orders Invoices SERVICE Cases Contracts MARKETING Marketing Lists Campaigns
    14.  
    15.  
    16. Create a conversation … and share
    17.  
    18.  
    19.  
    20. Social Media Networks
      • Discoverability and filter: viral
      • Depth of content: content
      • Discussion: chat, communication
    21. Peer Production The Centre Cannot Hold
    22. Not Social Media Networks Activity networks that disrupt economic sectors
    23. Social Telecommunications Customer to Customer
    24.  
    25. ICanHazMeraki.net © 2007 MadPilot Productions and Aggregated Solutions All enquiries/suggestions/issues, please contact via support @ icanhazmeraki.net.
    26. Social Finance Customer to Customer
    27.  
    28. Lending Club in Facebook CircleLending
    29. Blog source: http://www.wiseclerk.com Canada China Africa Germany Netherlands and Italy Australia Jan 2008 Coming Soon Australia
    30. Business Week has estimated that P2P lending is expected to be a $10 Billion dollar industry by 2010 .
    31. Social Jobs Customer to Customer
    32.  
    33.  
    34. Participatory Cooking Person to Homeless
    35. http://groups.myspace.com/burritoproject Hat tip: Mark Pesce
    36. Social Network Travel Impactful travel arrangements
    37.  
    38. errrrr The Adult Industry
    39.  
      • This presentation is available at:
      • http:// slideshare.net/Silkcharm
      • Laurel Papworth’s blog:
      • http://silkcharm.blogspot.com
      Attribution Non-commercial Share Alike (by-nc-sa)

    + Laurel PapworthLaurel Papworth, 2 years ago

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