This document provides 10 tips for managing online reviews. It recommends businesses regularly monitor reviews on sites like TripAdvisor and Expedia, respond to both positive and negative reviews to show customers you care, and train staff to appropriately engage with reviews. It also suggests using forums and social media to solicit more reviews and highlighting positive reviews to encourage more customer feedback. The document emphasizes the growing importance of mobile reviews and preparing for more mobile internet use.

1. Amber Fox – National Director of Sales/Hospitality People are talking 10 Must-Do’s For Online Reviews

3. Priorities

5. Where are they looking? 1. TripAdvisor 2. Expedia 3. Booking 4. Yahoo!Travel 5. Priceline 6. Travelocity 7. Hotels.com 8. Orbitz 9. Southwest 10. Ctrip

6. Did you know…most reviews are positive

12. What Is Your Social Media Voice?

14. #7 - Register

15. #6 - Update

16. #5 – It PAYS to be popular!

18. #3 – Look beyond reviews - Forums

19. LinkedIn

21. Amber Anthony Fox National Director of Sales-Hospitality Signature Worldwide [email_address] (614) 766-5101