Voice Solutions Announcement Press Briefing Siemens Enterprise Communications
The Upcoming Announcement At-a-Glance 31/01/11 <ul><li>A new range of integrated IP-based Voice solutions for mid and larg...
Target Positioning for New Voice Solutions 31/01/11 <ul><li>Streamlined, packaged Voice and voice-oriented UC solution </l...
The Business Justification for  Software-based Voice and Unified Communications 31/01/11 Reduce Communication Costs Improv...
VoIP and Unified Communications  Increasingly Prioritized by Business Leaders 31/01/11 <ul><li>C-level executives rate IP ...
OpenScape UC Server Xpress 31/01/11 Deploy in hours, not days  or weeks Simple to understand, purchase, deploy and use Bas...
OpenScape UC Server Enterprise 31/01/11 Built from the ground up to work together on OpenScape UC Server Single server dep...
HiPath 4000 Evolution 31/01/11 Investment protection for new and existing HiPath 4000 converged-IP customers New IT/data c...
Voice Solutions Announcement – Summary 31/01/11 <ul><li>Lower Voice TCO </li></ul><ul><li>Lower Conferencing Costs </li></...
Supplementary Material 31/01/11
31/01/11 <ul><li>Open: Linux, Web services, SOA, SIP standards-based </li></ul><ul><li>Centralized or Distributed Applicat...
Voice Portfolio – A Solutions Approach <ul><li>% IP users </li></ul>31/01/11 < 350 1,000 >2,000 Advanced UC and integratio...
OpenScape UC Server Xpress Typical Deployment Scenario 31/01/11 OpenScape  Personal Edition SBC LAN (IP / SIP) Main Office...
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OpenScape UC Server Enterprise

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  • Presentation Objective: Provide an overview of SEN Group&apos;s range of solutions and specific elements of our three solution area portfolios (Voice &amp; Applications [including UC and Contact Centers], Network Infrastructure, and Services). Also, to illustrate the value customers derive from our solutions and what makes us better and different as a provider of enterprise communications solutions and services.
  • Objective: to illustrate the cost and business / revenue impact of inefficient business processes, especially customer-facing processes like sales and customer service (e.g. in the contact center). Message: studies have shown lack of first contact resolution drives up to 30% of contact center customer service costs, and may be a driving factor in over 60% of customer defections which are typically based on service issues, not product or pricing problems. Manual and repetitive customer interactions can be automated to make them more efficient and effective, which also increases employee satisfaction and retention given that repetition and boredom are a key driver of expensive worker turnover in the customer service and contact center environments.
  • Finally, our Contact Center solutions include four components: OpenScape Contact Center Agile and Enteprise, our multimedia contact center solutions. Agile is optimized for small to mid-sized contact centers, while Enterprise is fully customizable. OpenScape Contact Center Campaign Director, for managing outbound campaigns OpenScape Contact Center Voice Portal, our IVR and voice portal solution, and OpenScape Contact Center Recorder, for recording and quality monitoring
  • Finally, our Contact Center solutions include four components: OpenScape Contact Center Agile and Enteprise, our multimedia contact center solutions. Agile is optimized for small to mid-sized contact centers, while Enterprise is fully customizable. OpenScape Contact Center Campaign Director, for managing outbound campaigns OpenScape Contact Center Voice Portal, our IVR and voice portal solution, and OpenScape Contact Center Recorder, for recording and quality monitoring
  • Finally, our Contact Center solutions include four components: OpenScape Contact Center Agile and Enteprise, our multimedia contact center solutions. Agile is optimized for small to mid-sized contact centers, while Enterprise is fully customizable. OpenScape Contact Center Campaign Director, for managing outbound campaigns OpenScape Contact Center Voice Portal, our IVR and voice portal solution, and OpenScape Contact Center Recorder, for recording and quality monitoring
  • Presentation Objective: Provide an overview of SEN Group&apos;s range of solutions and specific elements of our three solution area portfolios (Voice &amp; Applications [including UC and Contact Centers], Network Infrastructure, and Services). Also, to illustrate the value customers derive from our solutions and what makes us better and different as a provider of enterprise communications solutions and services.
  • Skalierbar: Bis 100.000 Benutzer pro System Robust: Linux-Server in einer Worker-Worker-Konfiguration und RTP-Schicht gewährleisten 99,999-prozentige (5x9) Verfügbarkeit Überlegene Architektur: Cluster-freie Umgebung ohne geographische oder physikalische Einschränkungen. Datencenter-Implementierung ist mit geringerem Wartungsaufwand verbunden. Benutzerfreundliche Leistungsmerkmale der Enterprise-Klasse: Webdienste führen zu einem optimierten Ansatz für die Integration von Kommunikationsdienstanwendungen Interoperabilität: Die Möglichkeit, durch Einsatz von hersteller-unabhängigen Gateways, Endpunkten, Anwendungen und Servern eine „Best-of-Breed“-Kommunikationslösung bereitzustellen Wert: Geringste Gesamtbetriebskosten (TCO)
  • Flexible deployment and consumption models supporting on site, hosted, private and public cloud models In most scenarios the OpenScape portfolio becomes beneficial if the customer is looking for more than 30% of users to have IP desktop. OpenScape Xpress is a pre packaged OpenScape UC Server Enterprise solution providing partners with a self contained easy to learn, sell, implemented and service solution for the 350-1000 user market. It has a very low server footprint (2U) and has UC and Call Center applications pre integrated. Any investments made in OS UCS Xpress are transferable to the Enterprise edition both in terms of sales and technicl atraining for partners and licenses for customers.
  • Explanation of the Architecture – OpenScape UC Server Xpress (OS UCSX) provides all call feature and UC capabilities to the subscribers in the Main Office as well as the Branch Office. OS UCSX Main Office is connected to a SIP Service Provider who provides access to the PSTN. Use of SIP Trunking has a ROI within months SIP Trunking is ~ 30% cheaper then PRI connectivity SIP Trunks can be model on actual usage. Some SIP Providers allow for ‘burstable’ usage for peak traffic times. The Branch Office is also connected to a SIP Service Provider via SIP Trunks. Another connectivity point is the extension of the Branch Office LAN either via WAN or IP Service Provider to the Main Office via IPsec or VPN. This is not a specific Branch Office capability, but a general use of LAN / WAN VPNs. If OS UCSX in the Main Office fails, the Branch Office will still be able to maintain call connectivity to the PSTN, and will still be able to provide local calling features between Branch Office subscribers.
  • OpenScape UC Server Enterprise

    1. 1. Voice Solutions Announcement Press Briefing Siemens Enterprise Communications
    2. 2. The Upcoming Announcement At-a-Glance 31/01/11 <ul><li>A new range of integrated IP-based Voice solutions for mid and large enterprises, which include unified communications ‘built-in’ </li></ul><ul><ul><li>OpenScape UC Server Xpress (for mid-market) </li></ul></ul><ul><ul><li>OpenScape UC Server Enterprise (for larger enterprise) </li></ul></ul><ul><li>New software-based and IT deployment options for HiPath 4000 family of converged-IP systems </li></ul><ul><ul><li>HiPath 4000 Evolution </li></ul></ul>What Are We Announcing on February 1 st 2011 ?
    3. 3. Target Positioning for New Voice Solutions 31/01/11 <ul><li>Streamlined, packaged Voice and voice-oriented UC solution </li></ul><ul><li>Optimized for mid-market customers, available via reseller channels </li></ul><ul><li>Upgradeable with additional applications and branch solutions </li></ul><ul><li>Reconfigurable to scale to 100,000 users </li></ul>OpenScape UC Server Xpress <ul><li>Integrated Voice and UC software solution for the same licensing price as Voice </li></ul><ul><li>For larger enterprises moving to ‘next-gen’ communications </li></ul><ul><li>A strategic investment for growth – scalability, redundancy, integration, branches </li></ul>OpenScape UC Server Enterprise <ul><li>New HiPath 4000 deployment options for IT/data center migrations </li></ul><ul><li>New rack-mountable gateway/module chassis </li></ul><ul><li>OpenPath FlexLicensing and unified User Management </li></ul><ul><li>For customers planning migrations to OpenScape Voice </li></ul>HiPath 4000 Evolution Xpress DECT HiPath 4000 TDM IP Modules Analog Instant Messaging Voice Messages Presence Personal Video Voice Mobile UC Audio + Conferencing
    4. 4. The Business Justification for Software-based Voice and Unified Communications 31/01/11 Reduce Communication Costs Improve Operational Efficiency Enhance Productivity and Collaboration Gain Competitive Advantage “ HARD” “SOFT” Tactical Strategic Toll bypass, least cost routing, data center consolidation, SIP trunking Reduce travel costs, eliminate 3 rd party conference service expense Enable mobility, federated presence, desktop multimedia conferencing Integrate UC with business processes and line-of-business apps 2010 licensed research
    5. 5. VoIP and Unified Communications Increasingly Prioritized by Business Leaders 31/01/11 <ul><li>C-level executives rate IP communications as very or somewhat important: audio conferencing (93%), web collaboration (85%) and VoIP (84%) ranking highest </li></ul><ul><li>C-level executives say advanced communications reduce costs, with web collaboration ranking the highest (83%), followed by audio conferencing (76%) and VoIP (74%) </li></ul><ul><li>When it comes to making employees more productive, 80% of C-level executives say audio conferencing is most important, followed by web collaboration (79%), video conferencing (71%), VoIP (69%) and IM (69%) </li></ul>New Frost and Sullivan Research: 2010 licensed research
    6. 6. OpenScape UC Server Xpress 31/01/11 Deploy in hours, not days or weeks Simple to understand, purchase, deploy and use Based on award-winning OpenScape Voice and UC <ul><li>Optimized for mid-market customers (350 – 1,000 users), includes: </li></ul><ul><ul><li>Enterprise VoIP </li></ul></ul><ul><ul><li>Conferencing </li></ul></ul><ul><ul><li>Voicemail </li></ul></ul><ul><ul><li>Unified Messaging </li></ul></ul><ul><ul><li>Device Presence/ONS (Inbound) </li></ul></ul><ul><ul><li>Contact Center </li></ul></ul><ul><li>Server hardware and software provided </li></ul><ul><li>Pre-packaged solution through channel partners with streamlined configuration services/deployment </li></ul>OpenScape UC Server Xpress Xpress
    7. 7. OpenScape UC Server Enterprise 31/01/11 Built from the ground up to work together on OpenScape UC Server Single server deployment option for affordable migration entry point A strategic investment for growth – scalability, redundancy, integration, branches <ul><li>“ UC is Built-In” for same license price as Voice, includes: </li></ul><ul><ul><li>Enterprise VoIP </li></ul></ul><ul><ul><li>Ad-hoc Conferencing </li></ul></ul><ul><ul><li>2-Party Video </li></ul></ul><ul><ul><li>Voicemail/Unified Messaging </li></ul></ul><ul><ul><li>Presence, ONS </li></ul></ul><ul><ul><li>Instant Messaging Support </li></ul></ul><ul><ul><li>Desktop/Mobile/Voice Portal UC clients </li></ul></ul><ul><li>Fully upgradeable, scalable, supports OpenScape Fusion integrations </li></ul><ul><li>Software Assurance required </li></ul>OpenScape UC Server Enterprise Instant Messaging Voice Messages Presence Personal Video Voice Mobile UC Audio + Conferencing
    8. 8. HiPath 4000 Evolution 31/01/11 Investment protection for new and existing HiPath 4000 converged-IP customers New IT/data center deployment options set stage for IP migration HiPath assets reusable in ‘next-gen’ OpenScape Voice scenarios <ul><li>New flexible deployment options for HiPath 4000 V6, including: </li></ul><ul><ul><li>Flexible deployment on traditional cPCI chassis or industry standard server </li></ul></ul><ul><ul><li>Duplex or separated duplex deployment for high availability </li></ul></ul><ul><li>Upcoming HiPath Access rack-mountable gateway/module chassis (July 2011) </li></ul><ul><li>OpenPath FlexLicensing license portability to OpenScape Voice </li></ul><ul><li>Unified user management and migration tools – HiPath to OpenScape </li></ul>HiPath 4000 Evolution DECT HiPath 4000 TDM IP Modules Analog
    9. 9. Voice Solutions Announcement – Summary 31/01/11 <ul><li>Lower Voice TCO </li></ul><ul><li>Lower Conferencing Costs </li></ul><ul><li>Fast, low-risk deployment incl. server hardware and server </li></ul><ul><li>Reduced Complexity </li></ul>Streamlined, packaged Voice and UC solution optimized for mid-market customers Reseller channel, March 2011 OpenScape UC Server Xpress <ul><li>Lower Voice TCO </li></ul><ul><li>Lower Conferencing Costs </li></ul><ul><li>Improved Productivity & Collaboration </li></ul><ul><li>Reduced Complexity </li></ul>Integrated Voice and UC software solution for the same licensing price as Voice for larger enterprise All channels, February 2011 OpenScape UC Server Enterprise <ul><li>New software-deployment option for data centers </li></ul><ul><li>Rack-mountable gateways </li></ul><ul><li>Expanded migration scenarios </li></ul>New HiPath 4000 deployment options for IT/data center migrations All channels, phased Jan-July 2011 HiPath 4000 Evolution Solution Highlights Customer Value
    10. 10. Supplementary Material 31/01/11
    11. 11. 31/01/11 <ul><li>Open: Linux, Web services, SOA, SIP standards-based </li></ul><ul><li>Centralized or Distributed Applications </li></ul><ul><li>Interoperability: Multi-Vendor Gateways, Endpoints, 3rd-party Applications like IBM, Microsoft, Genesys, Tandberg, etc </li></ul><ul><li>Independent of network infrastructure </li></ul><ul><li>Efficient IT-based architecture building on standard server hardware </li></ul><ul><li>Scalability: From 350 up to 100,000 users per system </li></ul><ul><li>High availabilty: 99.999%, carrier-grade </li></ul><ul><li>Feature rich communication system </li></ul><ul><li>Management: Centralized, Web-based </li></ul>HQ Data Center Data Center HiPath 4000 G/W Branches OpenScape Voice OpenScape Voice OpenScape Voice – Communication as Software Application
    12. 12. Voice Portfolio – A Solutions Approach <ul><li>% IP users </li></ul>31/01/11 < 350 1,000 >2,000 Advanced UC and integration capabilities Number of users SMB Mid-market Large OpenScape Office HiPath 3000 HiPath 4000 Evolution OpenScape UC Server Xpress (incl. OpenScape Voice) OpenScape UC Server Enterprise (incl. OpenScape Voice) New Updated New
    13. 13. OpenScape UC Server Xpress Typical Deployment Scenario 31/01/11 OpenScape Personal Edition SBC LAN (IP / SIP) Main Office OpenStage Phones <ul><li>Choice of Network Interface (SIP Trunking or PRI) </li></ul><ul><li>SIP Trunking Certified with Major Carriers </li></ul><ul><li>OpenScape Branch offices (optional deployment) 50i, 250 </li></ul><ul><li>Optional Support for legacy analog devices (modem, fax) </li></ul><ul><li>OpenScape Personal Edition supporting P2P Video (optional) </li></ul>RG8700 PRI PSTN SIP Trunking SIP Service Provider Xpress

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