Using Class of Service to Manage Project Risk

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This is a presentation from the ToolsForAgile Webinar: Using Class of Service to Manage Risk on 23rd Feb, 2011. For more see - http://bit.ly/e8Hkpi

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Using Class of Service to Manage Project Risk

  1. 1. #enterprisekanban Using Class Of Service To Manage Product Risk Siddharta Govindaraj siddharta@silverstripesoftware.com @toolsforagilesales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  2. 2. #enterprisekanbanThis webinar is being recordedSlides will be made availableUse #enterprisekanban to tag your tweets sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  3. 3. #enterprisekanban Siddharta Govindaraj Director, Silver Stripe Software Pvt Ltd Email: siddharta@toolsforagile.com Twitter: @toolsforagilesales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  4. 4. #enterprisekanban Silver Catalyst A tool for distributed agile development teams Supports Scrum and Kanban Silver Stories A tool for cross-team product management Currently in beta Supports user story mapping and enterprise kanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  5. 5. #enterprisekanbanAgendaTypes of Product RiskThree Types of FeaturesCost of Delay ModelUsing Class of ServiceSummary sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  6. 6. #enterprisekanbanAgendaTypes of Product RiskThree Types of FeaturesCost of Delay ModelUsing Class of ServiceSummary sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  7. 7. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  8. 8. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  9. 9. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  10. 10. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  11. 11. #enterprisekanbanFor commodity projects, we need to focus onbusiness value sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  12. 12. #enterprisekanbanFor commodity projects, we need to focus onbusiness valueFor strategic projects, we need to focus on riskmitigation sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  13. 13. #enterprisekanbanTo mitigate product risk, focus on learningMarket Risk: Make cheap prototypes and validatethem with your target marketTechnology Risk: Spike early to understandtechnical challengesDont (yet) worry about quality or delivering everysprint sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  14. 14. #enterprisekanbanJeff Pattons Chess Analogy © Jeff Patton sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  15. 15. #enterprisekanbanAgendaTypes of Product RiskThree Types of FeaturesCost of Delay ModelUsing Class of ServiceSummary sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  16. 16. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  17. 17. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  18. 18. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  19. 19. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  20. 20. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  21. 21. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  22. 22. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  23. 23. #enterprisekanbanAgendaTypes of Product RiskThree Types of FeaturesCost of Delay ModelUsing Class of ServiceSummary sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  24. 24. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  25. 25. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  26. 26. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  27. 27. #enterprisekanbansales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  28. 28. #enterprisekanbanAgendaTypes of Product RiskThree Types of FeaturesCost of Delay ModelUsing Class of ServiceSummary sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  29. 29. #enterprisekanban u g c yB en e rg Em Expeditesales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  30. 30. #enterprisekanban Class of Service CriteriaExpedite Emergency bug fixes that need to be fixed and deployed in a few daysFixed Date Features that have a fixed deadlineHigh Uncertainty Features exposed to market or technical risk.Basic Basic features from the Kano modelHigh Value Differentiating features from the Kano modelSlack Intangible, long term improvements, to be picked up during times of slackNormal Everything else sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  31. 31. #enterprisekanbanExpedite* Only for emergency bug fixes* Moves to the head of backlog and all queues* Can override work in progress limits* Team members stop whatever they are workingon and swarm to complete this work item sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  32. 32. #enterprisekanbanHigh Uncertainty* High market or technology risk* Skip automated test stage sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  33. 33. #enterprisekanbanHigh Value* Requires user experience stage* Requires additional automated tests* Requires additional manual exploratory tests sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  34. 34. #enterprisekanbanSlack* Scheduled during slack periods sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  35. 35. #enterprisekanbanBenefitsBetter business – development alignmentBetter schedule expectationsRisk oriented view of the backlog sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  36. 36. #enterprisekanbanRisk oriented viewWhat if you have many high uncertainty items onthe backlog?What if you have no high certainty items on thebacklog? sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  37. 37. #enterprisekanbanRisk oriented viewWhat is the mixture of basic, linear anddifferentiating work items? sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  38. 38. #enterprisekanbanRisk oriented viewCan we amortize highly risky features over a periodof time by breaking them down into smaller piecesand tackle them one by one? sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  39. 39. #enterprisekanbanRisk oriented viewShould we balance a release containing a highuncertainty feature with well understood basicfeatures? sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  40. 40. #enterprisekanbanRisk oriented viewWhat is the long term impact of having too manyexpedite requests? sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  41. 41. #enterprisekanbanAgendaTypes of Product RiskThree Types of FeaturesCost of Delay ModelUsing Class of ServiceSummary sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  42. 42. #enterprisekanbanTechnology vs Product vs CommodityBasic vs Linear vs DifferentiatedExpedite vs Fixed Date vs Normal vs Slack sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  43. 43. #enterprisekanbanClasses encapsulate different risk profilesClasses create alignment with businessClasses set schedule expectationsClasses allow you analyze backlog from a risk angle sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  44. 44. #enterprisekanban Questions? Director, Silver Stripe Software Pvt Ltd Email: siddharta@toolsforagile.com Twitter: @toolsforagilesales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile
  45. 45. #enterprisekanbanPhoto Creditshttp://www.flickr.com/photos/iurikothe/57267522/http://www.sxc.hu/photo/1037536/http://www.flickr.com/photos/mckaysavage/5208913462/ sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile

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