Bad apples

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We all are humans then what makes some of us so difficult that every other person finds difficult to work with them – BAD APPLES.
Is that difficult people are BAD or something else...
We need to understand this to deal with them more precisely
It is the basic types of behaviour that makes a person so difficult to deal with.
This brings us to the fact that difficult people have behavioral problem and we can only deal with them if we understand why they behave in such objectionable manner most of the time.

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Bad apples

  1. 1. Its all about difficult people…
  2. 2. Your take on difficult people…
  3. 3. Your take on …….. people…
  4. 4. Difficult People - doesn’t sound good
  5. 5. During the course of presentation we will be referring them as
  6. 6. Why BAD APPLES? Why not BAD PINEAPPLES?
  7. 7. A BAD APPLE can spoil the whole bunch
  8. 8. Attributes of BAD APPLE
  9. 9. Especially Troublesome and Difficult to work with
  10. 10. Someone who runs tapes in their own head – Poor Listener
  11. 11. Jealous
  12. 12. Insecure
  13. 13. Misfit for the Job – BAD Hiring
  14. 14. We all are humans then what makes some of us so difficult that every other person finds difficult to work with them – BAD APPLES. Is that difficult people are BAD or something else...
  15. 15. Difficult people have BEHAVIOURAL ISSUES. ISSUES.
  16. 16. BEHAVIOURAL ISSUES. ISSUES. Extremely difficult to Identify
  17. 17. BEHAVIOURAL ISSUES
  18. 18. Explicit – Identifiable
  19. 19. Implicit – Hidden
  20. 20. Behavioural Indicators A close look…
  21. 21. Explicit – Visible, identifiable •Tardiness •Complete disrespect for Time •Not following Instructions •Arrogant and rude •Argumentativeness •Lack initiative •Disinterested and •Disoriented
  22. 22. Implicit – Hidden, not easily identifiable, extremely difficult to trace
  23. 23. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always create Good Impression in presence of superiors but make the lives of their colleagues miserable in absence of superiors
  24. 24. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always highlight the close relationship of trust and worthiness with their superiors amongst their colleagues in absence of superiors
  25. 25. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always put up a good Upfront but makes team workers work environment miserable
  26. 26. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always try to pass the buck and often very suggestive in deciding the role and job to be assigned to their peers
  27. 27. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always throw their weight around
  28. 28. Implicit – Hidden, not easily identifiable, extremely difficult to trace Bad Biting
  29. 29. Implicit – Hidden, not easily identifiable, extremely difficult to trace Seek praises, credits for work done by others
  30. 30. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always with Excuses and Justification
  31. 31. Implicit – Hidden, not easily identifiable, extremely difficult to trace Sneak peek into others work, what they and what they are not doing
  32. 32. Implicit – Hidden, not easily identifiable, extremely difficult to trace Above all they are always BUSY MULTITASKING – Big NO
  33. 33. The crux of the problem is not to appraise personal productivity of BAD APLLES, but to check how they influences productivity of others
  34. 34. BAD APPLE behaviour do not contribute positively to the growth of the organization, and has adverse implications on Overall performance
  35. 35. All the employees MUST positively contribute to the organization Even one person not contributing positively can have serious impact.
  36. 36. Any employee who does his/her job BADLY is obviously a problem, but the one who DRAGS DOWN the work of others is very DANGEROUS and to identify such person in the organization or team is tough job.
  37. 37. Human Behaviour
  38. 38. EMOTIONAL RESPONSE - Action
  39. 39. EMOTIONAL RESPONSE - Neutral
  40. 40. EMOTIONS = Energy in Motion EMOTIONS = Disturbance (Negative) PEACEFUL = BALANCED and STABEL ENERGY FEELINGS = Perception of Touch (Physical/Mental/Spiritual) FEELINGS = Automatic response / flow, which when gets blocked by attachments converts to EMOTIONS FEELINGS = usually Positive EMOTIONS = normally Negative EMOTIONS are FELT Our BEHAVIOUR is governed by our EMOTIONS
  41. 41. Understanding the BAD APPLE behaviour enables to get CLOSE to the problem thereby the solution.
  42. 42. Behavioural Issues
  43. 43. Behavioural Issues They don’t like the work environment
  44. 44. Behavioural Issues They don’t like the work environment They don’t like their co-workers co-
  45. 45. Behavioural Issues They don’t like the work environment They don’t like their co-workers coThey don’t like their Superiors
  46. 46. Behavioural Issues They don’t like the work environment They don’t like their co-workers coThey don’t like their Superiors They feel neglected – not involved
  47. 47. Behavioural Issues They don’t like the work environment They don’t like their co-workers coThey don’t like their Superiors They feel neglected – not involved They suffer from skill set deficiencies, which they try to match or cover up
  48. 48. Behavioural Issues They don’t like the work environment They don’t like their co-workers coThey don’t like their Superiors They feel neglected – not involved They suffer from skill set deficiencies, which they try to match or cover up They are experiencing personal, health or family problem ABOVE ALL…
  49. 49. Difficult people have Basic PERSONALITY TRAITS that are incompatible with the job
  50. 50. Misfit for the Job – BAD Hiring
  51. 51. A bad apple is bad for everyone
  52. 52. A BAD APPLE is a SUBPAR EMPLOYEE who causes an EMOTIONAL DRAIN on the people in the team, or DRAIN RESOURCES, or NEGATIVELY AFFECTS the overall Performance
  53. 53. Bad Apples are blessed with BAD ATTITUDE that wears downs the overall productivity
  54. 54. Nobody is perfect and as a matter of fact perfection is not expected at all times from everybody BUT what is expected at all times from everybody is SOLID DEPENDABLE WORK
  55. 55. Bad to the CORE
  56. 56. BRUISED
  57. 57. BAD Apple isn’t someone who makes the OCCASIONAL MISTAKE, but has a DISTINCT ONGOING PATTERN of certain type of behaviour or failure.
  58. 58. APPLE is BAD to the CORE or BRUISED depends upon the BEHAVIOURAL PATTERN – EMOTIONAL RESPONSE DIFFICULT TO DIAGNOSE
  59. 59. BAD to the CORE Distinct Ongoing Pattern
  60. 60. BRUISED Occasional mistakes
  61. 61. ANNOYING BAD APPLES Every organization MUST establish boundaries that keep employees annoying behaviour to minimum
  62. 62. MENTORING
  63. 63. SHELTERING
  64. 64. Categories of BAD APPLES
  65. 65. GOSSIPER
  66. 66. GOSSIPER - Blabbermouth
  67. 67. GOSSIPER – Workplace Gossip
  68. 68. Highly unproductive
  69. 69. BACKSTABBER
  70. 70. Not Trustworthy
  71. 71. PASSIVE - AGGRESSIVE
  72. 72. Sins of Omission
  73. 73. Avoid written communication
  74. 74. WASTER
  75. 75. WASTER - TIME
  76. 76. WASTER - RESOURCE
  77. 77. NARCISSIST
  78. 78. Self Obsessed
  79. 79. Whistleblower
  80. 80. Comfortable, Easy Work Environment
  81. 81. Create Stress for others
  82. 82. AGONY AUNT
  83. 83. Defensive
  84. 84. Inflationary
  85. 85. LAZY BONES
  86. 86. COMBATANTS
  87. 87. Very argumentative
  88. 88. POISONER
  89. 89. Love CHAOS
  90. 90. Love to Criticize
  91. 91. BULLY
  92. 92. THE SLOB
  93. 93. Shabby and Unhygienic
  94. 94. THIEF
  95. 95. THIEF Ideas
  96. 96. Misrepresent
  97. 97. WHINER
  98. 98. CAREER CLIMBER
  99. 99. High Aspiration & Low potential
  100. 100. Good Manipulators
  101. 101. JOB HATER
  102. 102. Eternally Miserable
  103. 103. SO MANY .... BAD APPLES
  104. 104. PROBLEMS do have SOLUTIONS.. SOLUTIONS..
  105. 105. Assess
  106. 106. Identify BAD APPLE and their behavioural attributes
  107. 107. Provide JOB DESCRIPTION Make them UNDERSTAND Assign RESPONSIBILITY Make them ACCOUNTABLE
  108. 108. Extend help when NEEDED
  109. 109. Give CONSISTENT Directions
  110. 110. Respect and Reward QUALITY WORK
  111. 111. And if NOTHING works.... then works....
  112. 112. Withdraw all IMPORTANT ASSIGNMENT
  113. 113. Move them to Another DEPARTMENT or TEAM
  114. 114. Discuss IMPLICATIONS for their BEHAVIOUR
  115. 115. Issue them WARNING
  116. 116. BAD
  117. 117. GOOD
  118. 118. From BAD to GOOD is a TRANSITION
  119. 119. If they can be encouraged to change their Attitude
  120. 120. If they can be Persuaded
  121. 121. If they can change the Work Habits
  122. 122. Only then we can extend HELP!
  123. 123. Behavioural Issues are difficult to trace
  124. 124. Every behaviour that a person exhibits Is MOTIVATED by Something……
  125. 125. People either act out their EMOTIONS By taking ACTIONS to achieve a certain OUTCOME Or They have deeply ingrained HABBIT, FRUSTRATION Beyond their CONTROL
  126. 126. DEALING with BAD APPLES
  127. 127. FOCUS on the PROBLEM Why the PROBLEM needs to be RESOLVED? What can be done for IMPROVEMENTS? How the person concern thinks (BAD APPLE)?
  128. 128. BAD APPLE tendency To the CHANGE the Topic To highlight their own concerns To Emotionally blackmail To Blame others To be on the Edge to Dodge and weave throughout the conversation
  129. 129. REMEMBER Avoid CONFRONTATION Avoid all DEVIATION Avoid all ANNOYANCE ALLOW BAD APPLE to SPEAK
  130. 130. TRANSITION BAD to GOOD
  131. 131. Reference: BAD APPLES By Brette Mcwhorter Sember Executive Education Program Series Reach me at vinod.kr.sharma@gmail.com

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