Personally I use it in my training session. Hope it is of some use to everybody.

1. Oṁ Saha nāvavatu,
saha nau bhunaktu
Saha vīryam karavāvahai
Tejasvi nāvadhītamastu
Mā vidviṣāvahai
Oṁ Shāntiḥ, Shāntiḥ, Shāntiḥ
Om, May we all be protected
May we all be nourished
May we work together with great
energy
May our intelect be sharpened
(may our study be effective)
Let there be no Animosity
amongst us
Om, peace (in me), peace (in
nature), peace (in divine
forces)

2. TEAM

3.  Have you ever given a thought to the team work involved in the work of
digestion?
 It needs a mouth, teeth, tongue, food pipe small and large intestine and
other digestive tracts for a successful work of digestion.
 Guess, what would happen if one of this fails to work efficiently?
 God Almighty must have created us thus, to understand the importance of
Team work in our social life also.

4.  Behind every successful person or company there
is a team of people striving hard to make him or
the Company success.
 Ratan Tata of the TATA group on being conferred
a prestigious award, owed it to his Team by
adding “ it was just that I had right people in the
right job, in the right time and right place”

5.  We, the so called corporates and educated have lots
to learn from the semi literate dabbawalas who
perform their job, with a wonderful management
concepts like
 Team management
 Time Management
 Six sigma concepts
 Business ethics and others to name a few.

6. • This service started under British rule and is
nearly a century old business.
• A dabbawalah is a person of Mumbai who
carries and delivers freshly made food from
home in lunch boxes to office workers.
• The corporate and businessmen are the main
customers for the dabbawalas.

7.  It has been claimed that the supply chain has
achieved a SIX SIGMA performance rating that is
99.9999% (i.e. the deliveries are made without
error, it is at CMMi level 6).
 Such is the perfection! Sounds simple?
But not all that simple……..

8.  Name : Nutan Mumbai Tiffin Box
Suppliers Association
 History : Started 1880
 Education : 8th
grade
 Total Area : 60 Kms
 Employees : 5000
 Number of
Tiffin’s in a day : 2,00,000 tiffin boxes per
 Time taken : 3 hours

9.  Error Rate:1 in 16 million transactions
 Cost of service: Rs. 200/month
 Standard price for all( weight, distance,
space)
Turn over: Rs.50 cr. Approx.
 “No strike” record as each one a share holder
 Earnings : 5000 – 6000p.m.

10. Discipline:
 No Alcohol Drinking during business hours
 Wearing white cap during business hours
 Carry identity cards

11. Executive committee
(5 members)
Teams of 20-25 headed by
a group leader
A dabbawala’s
workload = 30 lunch boxes

12. PRESIDENT
VICE PRESIDENT
GENERAL SECRETARY
TREASURER
DIRECTORS(19)
MUKADAM
MEMBER (5000)

13.  The customers know the dabbawalas at the
receiving end and sending end, as a result lack of
trust does not arise.
 The dabbawalas have an excellent knowledge of
the geographical areas they operate.
 Service uninterrupted even curing extreme
weather, such is the dedication.

14.  It happens 24*7
Logistical competency is achieved by coordinating
the following:
 Network Design
 Information
 Inventory
 Warehousing

15. VLP : vile Parle
(suburb in Mumbai)
9E12: CODE
For dabbawalas at
destination
E: Express towers
(Bldg. Name)
12: Floor no.
E : Code for dabbawallas at
residential station
3: Code for destination
station( e.g. Seon)
VLP
9E12
3
E

16.  10:30 – 11:20 : they load the wooden crates filled
with lunch boxes onto the goods compartment in
the train.
 11:20 – 12:30 : Unloading at the destination
station
 Re-arrangement of lunch boxes takes place as
per the destination area and destination building.

17.  1:15 – 2:00 Collection process where our friend has to
pick up the emptied boxes from the offices after an hour.
 2:00- 2:30 the team members meet for the segregation
as per the destination suburb
 2:30 – 3:30 The return journey by train where the group
finally meets up after the day’s routine of dispatching
and collecting from various destination offices.
 3:30 – 4:00pm
 The final sorting stage and dispatch takes place.
 The group meets up at origin station and they finally sort
out the lunch boxes as per the owner of each boxes.

18.  Invitation from CII for conference held in Bangalore
 Documentaries made by BBC, UTV, MTV and ZEE
TV
 World record in best time management
 Name in “ Guiness Book of world Records”.
 Registered with Ripley’s “believe it or not”

19.  Visited by The Prince of Wales, Prince Charles during his
visit to Mumbai. He was at awe when he was explained that
technology was not employed for this job.
 Later invited by Prince Charles to London
 Sir Richard Branson, Chairman, Virgin Atlantic Airways, met
them at the Church gate station in south Mumbai.

20.  Coming together is a beginning. Keeping together
is progress. Working together is success.
Henry Ford