Emotional Intelligence In Management 3Presentation Transcript
EMOTIONAL INTELLIGENCE IN MANAGEMENT
Emotional Intelligence was coined by Dr. Peter Salovey of Yale University along with Dr. John Mayer of New Hampshire.
They identified four abilities and skills for emotional intelligence:
The ability to recognise emotions
The ability to use emotions to assist the thought process
The ability to be aware of emotions
The ability to manage emotions
The ability to recognize emotions:
Means to understand the emotions through facial expressions
The ability to use emotions to assist the thought process:
ability to use the emotions and assist the thought process
The third to the ability to be aware of emotions
this is to understand the emotions and to think of the development in due course and their outcomes/
The fourth is the ability of an individual to handle the emotions.
Components of Emotional Intelligence:
Personal and Social Competence are the two major components
Personal is the awareness and management of self.
Social competence is the awareness of the feelings of an individual’s environment.
How to handle Emotions at Work Place.
The negative emotions at workplace;
Lack of team work
Poor working conditions
Fear of change
Repeated changes in organizational structure
Very high or low levels of stress.
Lack of trust on superiors and lower level staff
Lack of job security
Inter departmental conflicts
Career growth opportunity
Results of negative emotions
MANAGING EMOTIONS AT WORK PLACE
Both positive and negative emotions play an important role in organizations
Positive emotions helps in a better performance
Negative emotions should be eliminated as it can demotivate and result in bad performance
Tips to manage negative emotions
Try to shift the focus
Take a walk
Applications of Emotional Intelligence at the Workplace
Cognitive skills can help to get u job, but its emotional intelligence that will help u to climb the ladder.
Emotional intelligent Is as important as Technical and analytical skills
Is one important characteristic that determines the career development of a person as a person with emotional intelligence possesses qualities like self awareness, self control empathy and social skills.
Emotional intelligence and leadership
A good leader will posses the ability to understand and be aware of his own emotions and also those of others .
Good leaders with high EI will manage relationships with other more effectively which in turn will help to enhance the productivity of the organization.
Emotional Intelligence and Team building
Today’s corporate world depends on the Teams for accomplishing its work.
The emotional intelligence by team members is an essential ingredient for achieving its goal.
Improving Emotional Intelligence Developing emotional intelligence involves both personal and Social competence To develop personal intelligence:
To develop personal Competence:
To concentrate on ones emotional reaction to situations
To analyze why one responds in the way he/she does
Think of different ways to understand hurtful situations
Find a fruitful way to cope with emotional stress.
Development of Social Competence, a person has to
Pay attention to the emotions and behavior of others.
Try to understand the behavior of others by discussing with a third person
Plan out various methods to deal with situations
Examine the effect of ones actions.
Features of people with high IQ or EQ Men High IQ Unexpressive and isolated, strong willed,Emotinally bland Motivated Industrious High EQ Comfortable with themselves others and the society, Balanced and Jovial. Not prone to anxiety or worry, musing Women Thoughtful Anxious Hesitate to express anger openly possess intellectual confidence Find meaning in life outgoing and gregarious, Express their feelings appropriately rather than in outbursts which they may regret later.
Difference between learning emotional intelligence and cognition
Both originate from human brain. Cognition involves aspects like perception,judgement understanding knowledge etc and it is a mental process of learning.
Emotional intelligence requires practice as it involves retuning of various circuits in the brain in addition to some circuits in the brain which run between the emotional centers of the brain.
Stages involved for developing intelligence in organization