Identification of Project Critical/ Non-Critical resources from the
Identification of Critical Processes/ Knowledge that requires to be covered during the KT
Checklist/ KT plan on the Critical issues for which KT requires to be conducted
Identification of the important stakeholders ( existing team, new team ) who would be a part of the KT
Check for the internal resources with the same level of metrics or competency to KT else initiate the hiring process for new team based on the time frame and with in the notice period of critical resource
Communication of the KT plan emphasizing on the KT Topics, date, time, team members involved in the KT
A receptacle where knowledge is captured and stored as
semantic maps that visually depict a model for workflow of the project
The recording of knowledge artifacts
Knowledge becomes manageable, shareable, and reusable only if it is recorded (turned into a knowledge artifact) and made available. Any piece of knowledge used in one business location, down the hall, or even over the cubicle wall - likely will not be shared unless it is recorded .
Artificial Intelligence based system that converts the knowledge of an expert in a specific subject into a software code.
Knowledge Base which contains the information acquired by interviewing experts, and logic rules that govern how that information is applied
An Interface engine that interprets the submitted problem against the rules and logic of information stored in the knowledge base
Interface that allows the user to express the problem in common language. Expert systems technology has found application only in areas where information can be reduced to a set of computational rules.Also called rule based systems.
The implementation of expert systems involves systematic and well-established procedures for representing the knowledge of experts.
Why Knowledge Loss a key challenge ?
Loss of knowledge impacts -Ability to deliver value to the people(mission)
Productivity,reduced cycle time and errors that could be avoided with effective capture and retention policies
Organizational Continuity & Agility
Continuity - Operate effectively in the face of employee turnover, other work disruptions and practices
Agility -Organizations ability to address the future and to adopt effectively to the change
Few basics to set the stage for success in addressing attrition
Understanding there is a long term value in capturing and reusing knowledge and how and where it can be applied – its about performance!
Recognize that it is a long term commitment to maintain and sustain a knowledge enabled organization
Must create an awareness by articulating and communicating the knowledge loss as a “burning Platform”
Knowing that we cannot capture everything that everyone knows
Technology cannot do this alone because it cannot get what is there in others mind
Support and encourage a culture that values knowledge sharing through collaboration
Identify that the concept of knowledge transfer begins at the beginning of one’s entry into the project, not when they are leaving the organization
Evaluate what we currently capture, what we know and how we reuse it and leverage what good things we have already done
Thinking about how will we value our effort to demonstrate success and convincing anyone about not doing is a risky alternative
Creating a common approach for Knowledge capture and reuse, focused on collaborative behavior it does at its core require cultural change
Create intern and mentorship programs for the Team to ensure relevant knowledge gets transferred
Recognize that this a long term effort that is not just an initiative for this Fiscal Year – it is a fundamental change in how we work.
Overcoming and handling employee attrition in our organization
Create a database of each employee in the organization with the key technical skills they restrain and proficient in.
Check in the required knowledge pool existence inside our organization and find out which knowledge intellect can be moved into the project.
The recording of knowledge artifacts
Leveraging lessons learned from past decisions and experiences
Quality management of knowledge
The sharing of best practices and the building of consistent processes
A knowledge steward is the person accountable for making certain that knowledge is recorded, reviewing the recorded knowledge for accuracy, and either gaining approval or approving the artifacts for share-ability